If you can’t access your account

Learn how to troubleshoot login problems with the two-factor login

If you don’t have access to your authenticator app/phone and cannot log in, press the Don’t have your codes? button.

If you have added a phone number as a backup option you will be asked which option you want to use to disable two-factor authentication.

Disable two-factor authentication using phone number

If you select the Send code to ****** option you will receive a message (please wait for a few minutes, some carriers take a while) on your mobile phone with a code. Enter this code and press Submit to disable two-factor authentication.

If you don’t receive the message, click on the link below the form field to re-send the text message.

Two-factor authentication is now disabled and you can log into your account only with your username and password.

Disable two-factor authentication with a backup code

In case you didn’t verify a backup phone or chose the backup code option, just enter the code you received when enabling two-factor authentication in the field provided and press Submit.

Two-factor authentication is now disabled and you can log into your account only with your username and password.

If you have completely lost access to your account, including your Authenticator app, verified phone number, and backup code, please get in touch with us either by calling us or via live chat and you will be directed on the necessary steps to verify ownership of your account and have two-factor authentication disabled.