The Scope of Our Support

How Can Our Support Team Assist You

This tutorial covers the following topics:

Support Tools

Our customer support is available 24/7 and consists of over 350 knowledgeable agents who go through a 6-months training. We provide a comprehensive Knowledge Base with more than 4500 regularly updated support articles. As a SiteGround customer, you can also take advantage of our smart Artificial Intelligence search tool that finds the most relative instant answers to your hosting questions.

Support Scope

We guarantee to provide help for inquiries related to our hosting platform and our custom features. This includes everything that is part of our hosting software and hardware. Everything outside these services does not fall within our support.

Issues related to web design, web development, malicious code cleanup and similar, are not supported. These kind of tasks are not only complex but also have many specifics and technicalities which cannot be covered by our regular support.

In situations when you need help with third party scripts, apps, extensions and similar, we recommend you contact the particular providers. They will be better placed to address your needs.