When you need advanced technical help for issues that can’t be resolved with our knowledge base, you can always count on our friendly support agents. They provide assistance 24/7 via chat, phone, and tickets.
To get help from our team, first log into your User Area → Support → scroll to the bottom of the page and click Contact.
Choose the topic closest to the question you have.
On the pop-up window, we will recommend the best channel for your particular inquiry, taking into consideration the current load on our support channels, your account type, and the complexity of your question. We recommend you use the suggested channel for faster resolution.
If you choose the chat option, you will be redirected to chat with one of our support agents. At the end of the chat, you will be able to rate it and leave a feedback.
If you prefer to get support via phone, the phone number will be displayed аs an option and it will be different depending on the country you’re loading the site from.
If you prefer the ticketing channel, you will see a simple form to report your issue. Choose the account in question (if you have multiple accounts) and describe your issue. Note that you can upload a file if you need to. If you are unsatisfied with the resolution from the ticket channel, you can ask to have your ticket escalated to a supervisor.