SpamExperts Tutorial

Learn how to manage the SpamExperts service from your cPanel

SpamExperts is a leading company in the e-mail security market. In order to provide the most secure services to the customers SiteGround has integrated the SpamExperts solutions on our shared and cloud servers.

In this way the incoming and outgoing e-mail messages are filtered and the delivery of spam is prevented.

One of the great benefits of the SpamExperts solution is that the system cluster can be taught. All the suspicious e-mails are stored in a Spam Quarantine queue and the clients can mark chosen messages as legitimate.

The SpamExperts control panel can be opened through cPanel -> SpamExperts.

Once the page loads, the domains associated with the account are listed.

Click on the Login link next to the chosen domain in order to open the SpamExperts control panel.

Incoming section

Log search

With this tool you can search the logs for a specific incoming e-mail message based on different criteria like the name, the host and the IP of the sender, the name of the recipient, a chosen data range and more.

Spam Quarantine

In the Spam quarantine tool all the suspicious messages associated with the current domain are stored. It contains the messages that are permanently blocked by the anti-spam system. The messages' search is based on the Subject, Sender or Recipient values. The messages can be deleted or released. If they are released they will appear in the recipient's mail box. The cluster will be trained automatically which messages are legitimate and will release similar ones in the future.

The suspicious messages that are temporary rejected are not included in the quarantine system. Their delivery will be automatically retried by the sending servers.

Incoming delivery queue

Here you can find a list with the messages in the delivery queue associated with the corresponding e-mail accounts. You can see the reason for the messages to stay in the queue and can try to manually force their delivery.

Email address aliases

An email address alias rewrites email from one address at this domain to another address at the same domain. Any mail directed to user1alias@domain.ext will be filtered and delivered to user1@domain.ext. If you wish to catch all mail at this domain and direct it to a single address, use '*' in the bottom Email address alias field and the address you want it rewritten as in the top Email address field. Note that you cannot use wildcards in the email address alias, other than a single '*'. The alias address 'user*' means the alias address 'user*@domain.ext', not all addresses that start with 'user'.

Domain statistics

Here you can view the incoming statistics for a given timeframe.

Filter settings

Here you can control the activation of the quarantine system. If you disable the quarantine system, emails detected as spam will not be kept in the quarantine system but will be delivered to your email server. Also you can set the subject notation that is added to the subject of emails classified as unsure by the filtering system.

Train spam

In this tool you can upload a spam message to train the spamfilter. Currently only .eml and .msg format are supported.

Train not spam

In this tool you can report emails that are "not spam" to the filtering systems. Currently only .eml and .msg format are supported.

Clear callout cache

The information regarding the existing and non-existing recipient e-mail addresses is stored in the callout cache for up to two hours. It can be manually cleared through this web interface. Use this tool if you have recently created an email account and it is not receiving any emails.

Protection report

On-demand domain report

With this tool you can generate a protection report for a specified date range, and send it to the specified email address. This form will trigger the creation of the report; the actual delivery may take several minutes, depending on the size of the report.

Periodic domain report

With this tool you can control the activation of the protection report, the recipient, the frequency, the language and the format in which the report is presented to you.

Periodic user report

In this tool you can find a list of all report recipients. You may add a new recipient here and edit or delete existing recipients

Domain report actions

Select the actions that you wish to be available in your Protection Report. The choices here will apply to your domain level report and also to any email user reports that do not have custom settings.

Email Restrictions

Attachment restrictions

In this tool you can specify which emails should be blocked based on the extension of the files attached or the contents of the attachments.

Email size restriction

In this tool you can set the maximum size for incoming and outgoing emails to be accepted by the filtering system.


Sender whitelist

In this tool you have the option to add and remove whitelisted senders. The home page of the menu presents an easy-to-use search bar which you may use to find the sender whitelist rules you have already added and remove them if necessary. To add a new rule - just click on the Add whitelist sender link right above the search bar.

This will open up a pop-up window which you should fill in with the domain and email account you want to whitelist:

To whitelist all accounts on a certain domain, simply add the domain (or email address) of the sender you wish to whitelist in the Address field, and leave the Local-Part empty.

Recipient whitelist

In this tool you have the option to add and delete whitelisted recipients. Email directed to whitelisted recipients will bypass all filters.

Again, as in the Sender whitelist tool, you would see the search bar initially and to add new whitelist recipient rule, you need to click on the Add whitelisted recipients link. A pop-up window would appear where you should specify the Local-part of the recipient you want to whitelist. E.g. - if you want to whitelist the recipient, you need to type in the webmaster part only in the Local-part field.

Sender blacklist

In this tool you have the option to add and remove blacklisted senders by clicking on the Add blacklist sender link above the search field:

To blacklist a full domain, simply add the domain name in the Address bar and leave the Local-part empty. To blacklist an entire TLD use "*" as a wildcard (e.g. for anything from .nl add "*.nl", without the quotes).

Blacklist recipient

In this tool you have the option to add and delete blacklisted recipients. Email directed to blacklisted recipients will be blocked. Just click on the Add blacklisted recipient link to add new records:

You will be presented with a pop-up in which you should add the Local-part of the recipient. E.g. - if you want to blacklist the recipient, you need to type in the webmaster part in the Local-part field.