The pillars of our support
When there are strong values, commitment, and solid processes in place, you get the best possible support in the industry.
Fast and efficient problem resolution
90% resolution at first contact
We know what we’re doing and provide immediate help without wasting your time with back-and-forths.
Real fast response time
We ensure phone calls and chat inquiries are quickly answered and tickets receive a first reply within 15 minutes on average.
Auto channel recommendation
Our support system always recommends the fastest and most relevant channel for your specific request.
Multiple Help Channels
We offer multiple ways for fast problem resolution and live assistance.
Instant Self-help
Get your issue resolved without waiting.24/7 Live help
Get in touch with a friendly human.Professional Expert Migrations
We migrate more than 50,000 sites per year and know all the ins-and-outs of how to make the process smooth and risk-free! Our professional migration service includes the transfer of all your files and databases. On GrowBig, GoGeek, and Cloud plans, your first site migration is free.
Trusted by Clients and Industry Experts Alike
We are hosting domains while making website owners less stressed, more productive, and hopefully just a little happier. We’re honored and humbled by the great feedback we receive from our customers on a daily basis. We’re proud to measure our customer satisfaction rate at 98%, growing every year for the past five years.
Read reviews
Syed Balkhi
http://www.wpbeginner.com“SiteGround is a great hosting solution for all your WordPress projects - both new and established ones. The service they provide is stable, secure and super fast thanks to the special tools they've developed in-house for WordPress users.”
Joost de Valk
Yoast SEO Founder and CPO“We keep track of which hosts we get a lot of support requests for, so we can reach out to them. We had a hard time finding SiteGround in that list as we had so few complaints from customers hosted with them.”
Ben Pines
CMO, Elementor Page Builder for WordPress“As someone with over 10 years experience in WordPress, SEO and content marketing, I know most ins and outs of managing successful websites. I chose SiteGround to host my own websites, and I'm very happy with my choice.”
Kevin Ohashi
Review Signal LLC“SiteGround get even better each year. They jumped up from honorable mention to top-tier status. Their Blitz and LoadStorm speed tests both improved and everything else remained at a high level.”
Sonja Leix
https://sonjaleix.com“SiteGround has been a valued hosting partner for years to me and my clients. They are spot on when it comes to security, speed and dev tools, and they also have the human side covered with an amazing support team.”
Josh Pollock
Lead developer Caldera Forms“SiteGround was the first managed WordPress host I used and never looked away. I've continued to be impressed by and recommend them to everyone!”
Matt Cromwell
https://mattcromwell.com“I can't say enough good things about SiteGround. I highly recommend their GoGeek shared hosting platform if you are a developer on a budget but still want advanced features like staging, GitHub integration, and of course the SuperCacher.”