Expert And Friendly Hosting Support
Our support team is famous for being fast, friendly and helpful. Every year, our customers confirm this fact giving us many five-star reviews and satisfaction rates close to 100%.
Capable & well-prepared people
We make sure that the people helping our customers are really well prepared. They undergo intensive training, a long mentorship period, and get frequent feedback and evaluations of their work to keep their expertise at its best.
Friendly & helpful attitude
We believe that a friendly and positive attitude, even in the hardest moments, is the best foundation for a solid long-term relationship with our clients. Our support team members work not only with their brains but with their hearts too.
Empowering the client
Our work not only aims to resolve the issues at hand, but to also empower our clients. Our support reps write Knowledge Base articles and take the time to educate our clients how to become capable webmasters, able to resolve the site issues that may come their way.
Fast And Efficient Problem Resolution
Auto channel recommendation
Our support system recommends the fastest and most relevant channel for your specific request.
Real fast response time
Phone calls and chat inquiries get quickly answered and tickets receive a first reply within 15 minutes on average.
90% resolution at first contact
We know what we’re doing and provide prompt help without wasting your time with back-and-forths.
Multiple Help Channels
We offer multiple ways for fast problem resolution and live assistance.
Instant Self-help
Automated solutions
When you submit your inquiry to our support we analyze it. If a similar problem was already solved before, we promptly provide the ready solution you can try for a fast resolution.
Pinned help on every page
Get quick help on every page of our client interfaces. We make it easy to access answers to the most common user inquiries by pinning relevant support articles under Help.
Extensive Knowledge Base
Take advantage of our extensive knowledge base with helpful articles about frequently asked questions, how-to guides, and troubleshooting instructions. That’s your fastest support channel!
24/7 Live help
Live chat
Available 24/7, our live chat is really fast and efficient. Our friendly chat representatives successfully resolve 90%+ of the inquiries they get.
Phone support
For issues that can be best addressed over the phone, we provide you with the option to call our experienced operators.
Helpdesk tickets
For troubleshooting of your most complex issues, you will be directed to contact our most advanced technicians over our ticketing system. They reply within 15 minutes on average and in the majority of the cases the issues get resolved with a single reply. Support over our ticketing system is available 24/7.
Professional Expert Migrations
We migrate more than 50,000 sites per year smoothly and risk-free! Our professional migration service includes the transfer of all your files and databases for as low as $30.00/site .
Trusted By Clients And Industry Experts Alike
We’re honored and humbled by the great feedback we receive from our customers on a daily basis. SiteGround is rated Excellent 4.99 out of 5 based on 1714 reviews. Read more reviews here.
“SiteGround is a great hosting solution for all your WordPress projects - both new and established ones. The service they provide is stable, secure and super fast thanks to the special tools they've developed in-house for WordPress users.”
Joost de Valk
Founder of yoast.com plugin, powering 5+ million sites.
“We keep track of which hosts we get a lot of support requests for, so we can reach out to them. We had a hard time finding SiteGround in that list as we had so few complaints from customers hosted with them.”
Jenny Wong
A leading WP core contributor and organizer of WordCamps.
“What I like about SiteGround is the support is super friendly and attentive. I also love how easy it is that I work on my site locally, push to GitHub and it just magically appears on the server. I really appreciate not having to think about the site and the upgrades too.”
Andrey Savchenko
A leading WP core contributor and organizer of WordCamps.
“I am passionate about web performance. It takes a hosting committed to performance to match that passion. SG Optimizer delivers powerful cache for WordPress data, assets, and pages with a flip of a switch. Even on the shared plans!”
“I can't say enough good things about SiteGround. I highly recommend their GoGeek shared hosting platform if you are a developer on a budget but still want advanced features like staging, GitHub integration, and of course the SuperCacher.”
Monique Dubbleman
A UX designer and active member of the Dutch WP community.
“I moved all my client’s WordPress websites to SiteGround hosting a few years ago and it was the best decision I ever made. I can now easily add new clients, new websites, SSL certificates and other features from one dashboard.“
Rian Kinney
Intellectual property attorney and founder at Kinney firm.
“I have been a happy customer of SiteGround for 2 years now. From their easy to use migrator tool that quickly transferred domains from another platform, to their automatic WP updates that assist with maintaining the functionality of my sites, they have made hosting easy for someone with a non-technical background.”
Rian Rietveld
Contributor to the WP Accessibility team and Consultant at Level Level.
“The SiteGround support team keeps amazing me. I love the chat function, where I always get a prompt answer and help, in my own timezone. Even if a question take longer to answer, I’m reassured that they will return with a solution.“
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