Our Support
The #1 reason our clients love us!
Our support team is famous for being fast, friendly and helpful. Every year, our customers confirm this fact with close to 100% satisfaction rates.
The pillars of our support
When there are strong values, commitment, and solid processes in place, you get the best possible support in the industry.
Fast and efficient problem resolution
Auto channel recommendation
Our support system recommends the fastest and most relevant channel for your specific request.
Real fast response time
Inquiries, directed to our phone or chat are quickly answered and tickets receive a first reply within 15 minutes on average.
90% resolution at first contact
We know what we’re doing and we aim to solve your issues without wasting your time with back-and-forths.
Multiple Help Channels
We offer multiple ways for fast problem resolution and live assistance.
Instant Self-help
Get your issue resolved without waiting.Pinned help on every page
Get access to immediate help on every page of our client interfaces. We make it easy to access answers to the most common user inquiries by pinning relevant support articles under Help.
Smart AI chat bot
We have developed an AI bot that can solve some specific issues in the fastest possible way, elimination the wait time for an operator’s reaction.
Automated solutions
When you submit your enquiry to our support we analyze it. If similar problem was already solved before, we immediately provide the ready solution you can try for a fast resolution.
24/7 Live help
Over the best channel for your issue.Live chat
Our live chat is really fast and efficient. Our friendly chat representatives successfully resolve 90%+ of the inquiries they get.
Phone support
For issues that can be best addressed over the phone, we provide you an option to call our experienced operator.
Helpdesk tickets
For troubleshooting of your most complex issues, you will be directed to contact our most advanced technicians over our ticketing system. They reply within 15 minutes on average and in the majority of the cases the issues get resolved with a single reply.
Professional Expert Migrations
We migrate more than 50,000 sites per year and know all the ins-and-outs of how to make the process smooth and risk-free! Our professional migration service includes the transfer of all your files and databases. For as low as $30.00/site our experts will do all the work for you!
Trusted by Clients and Industry Experts Alike
We are hosting domains while making website owners less stressed, more productive, and hopefully just a little happier. We’re honored and humbled by the great feedback we receive from our customers on a daily basis. We’re proud to measure our customer satisfaction rate at 98%, growing every year for the past five years.
Read reviews
Syed Balkhi
http://www.wpbeginner.com“SiteGround is a great hosting solution for all your WordPress projects - both new and established ones. The service they provide is stable, secure and super fast thanks to the special tools they've developed in-house for WordPress users.”
Joost de Valk
Yoast SEO Founder and CPO“We keep track of which hosts we get a lot of support requests for, so we can reach out to them. We had a hard time finding SiteGround in that list as we had so few complaints from customers hosted with them.”
Jenny Wong
Engineering Manager at Human Made“What I like about SiteGround is the support is super friendly and attentive. I also love how easy it is that I work on my site locally, push to GitHub and it just magically appears on the server. I really appreciate not having to think about the site and the upgrades too.”
Matt Cromwell
https://mattcromwell.com“I can't say enough good things about SiteGround. I highly recommend their GoGeek shared hosting platform if you are a developer on a budget but still want advanced features like staging, GitHub integration, and of course the SuperCacher.”
Rian Rietveld
Senior Accessibility Consultant with Level Level“The SiteGround support team keeps amazing me. I love the chat function, where I always get a prompt answer and help, in my own timezone. Even if a question take longer to answer, I’m reassured that they will return with a solution.”
Andrey Savchenko
WordPress Developer“I am passionate about web performance. It takes a hosting committed to performance to match that passion. SG Optimizer delivers powerful cache for WordPress data, assets, and pages with a flip of a switch. Even on the shared plans!”
Monique Dubbleman
Independent designer at BOE!media“I moved all my client’s WordPress websites to SiteGround hosting a few years ago and it was the best decision I ever made. I can now easily add new clients, new websites, SSL certificates and other features from one dashboard. Through the staging environment, it’s easy to test new features on your website. With one click you can upload it to the production site. If this fails after all, there’s a daily backup that covers you with a one click restore option.”
Rian Kinney
Founding Attorney, Kinney Firm“I have been a happy customer of SiteGround for 2 years now. From their easy to use migrator tool that quickly transferred domains from another platform, to their automatic WP updates that assist with maintaining the functionality of my sites, they have made hosting easy for someone with a non-technical background”