24/7 Insanely fast support with a heart!

We add our unique solutions to any platform and improve its performance!

We do not keep our customers waiting!

Our support agents are available 24/7 for Phone, Chat or Ticketing support.

  • Tickets 24/7

    First Reply: 10 Minutes

  • Live Chat 24/7

    Reply Time: Instantly

  • Phone 24/7

    Reply Time: Instantly

  • Hate waiting for the next available agent? So do we.

    We overstaff all shifts so that there is always someone to pick up the phone or online chat, so you don't have to wait more than a few seconds for the next available operator. We also evaluate each employee's speed, as well as the team performance as a whole, on a regular basis.

  • In-house issue tracking and load balancing.

    We invest a lot of technical and human power to make our support efficient and fast. We have implemented in-house systems for fast issue tracking and load balancing of the incoming requests for all our agents.

  • One-click escalation.

    Not happy with the service you receive? We doubt that, but just in case, we've added a one-click escalation option, so that you can easily transfer your issue to a supervisor or an agent with a higher level of experience. We're open and transparent, because we believe in our people.

We help more than other hosting providers!

Being fast is not enough. What really sets us apart is our scope of supported issues. Standard hosting providers limit support to hosting-related issues only. We service a much larger area of problems and avoid dismissing questions as non hosting-related.

  • Application Specific Support

    Aside from providing an easy and hassle-free CMS installation and free migration, we also help you with popular script extensions, plugins and templates, investigate and fix application-related issues and requests that other hosts turn down as beyond their scope.

  • The Human Side of Customer Support

    We've put up personal profiles of all our employees. Each time you get in touch with one of our representatives via our HelpDesk and soon Livechat, you will be able to see their profile with technical background, years of experience, specific areas of expertise and interests. Putting the face behind the name and the title in the digital age makes communication more human - and ultimately far more pleasant.

SiteGround Tutorials

A few years ago we decided to put our skills and experience to a broader use and started writing our own tutorials. Keeping them up-to-date and fresh with new topics, they are one of the most popular self-help materials online.

View SiteGround Tutorials

SiteGround Webinars

Additionally, we started our own webinar series where we share hands-on knowledge on the hottest topics of the day and often collaborate with partner companies to bring even broader insight on the theme.

View Recent Webinars

Setup Tool For Newbies & Geeks

We make it as easy and fast as possible to set up and manage your websites, so that you don't need to look for support in the first place. Our built-in Account Setup tool helps you get your site up and running in less than 3 minutes.

Check Our Setup Guide
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