Anton was so helpful I could feel him smile through the screen. Seriously, I was clueless and he was patient and helpful. Great job, Anton. Thank you for making the unclear become clear.
Our Customers Love Us
Real SiteGround Reviews by Our Customers
At SiteGround we encourage our customers to rate our service and share their true opinion. This page compiles a large number of unedited, real reviews by SiteGround customers that we have collected over all the years we have been in service.
Appreciate the support team. Tanya V. consulted me with really fast and useful messages. It's happy to see that there are consulters like that and I would rate Tanya's work at all 5 starts. Hope our cooperation would be successful.
I am so sorry I ended the chat so soon, but felt compelled to personally pass on my feedback.
I was having difficulties adding a wordpress site to my hosting and just wanted to know if it was possible. Gabriela A advised that this was possible and showed me where to add the site. She then proceeded to offer to install this for me and configure it. I even had a custom request to preference the www, she took care of this as well. Really well spoken, fast and accurate response and most importantly went above and beyond to assist me.
Over the past 14 years in the I.T. industry I've spoken with my fair share of support officers. I mean this sincerely that Gabriela A. is one of the best support people I've spoken to. Really helpful and I am not regretting moving from hostexcellence AT ALL. As a direct result of this, I am planning to migrate most if not all of my customers over to SiteGround from hostexcellence without any hesitation.
Plamena is simply the BEST, answered all of my questions, she made me feel good even if im actually a rookie at this, she guided me really well and made feel like im part of the family.
Excellent support! I was impressed not only about the kindness and immediate response to everything I asked, but also on the level of technical knowledge Tanya has (which is kind of rare to pre-sales support).
So quick and efficient. Everyone works really well together at SiteGround, such a great team. Thank you.
I wanted to take the time to write about my experience with Kalina. She was extremely professional, knowledgeable, and understood my complicated situation while remaining very patient with me. She helped and guided me to do exactly what was the best for my complicated situation making not complicated anymore in a very short time. Customer service is very important to me and I am normally a difficult judge. I give her a score of %100 satisfaction and also in all other categories. On another note, most of my SiteGround experiences have been pretty good for the most part with almost all the reps. Thanks for being reliable for me though out my time with you. :)
Ivan provided fantastic level of support. He was pro-active, solved problems that he identified before me and resolved the issues to my full satisfaction.
There are times when I'm not sure why I write these reviews. I have yet to ever be disappointed by any of the staff at SiteGround. Still, there are occasions when a member of your team provides such exemplary service that I can't help but let someone know. Stanislav not only answered my question this evening, but he shed light on a puzzle on another project that I'm working on as well. He anticipated additional issues I might face and provided useful information that he knew would be useful to me without my asking. Truly terrific support!
I am a well seasoned webmaster and developer and having been working with technology for over 3 decades now and I most definitely know when I am speaking with someone who is well educated on their job and passionate about the work that they do. With that said, Adriana is definitely one of those people who takes pride in her job and loves what she does! Adriana was very thorough and explanatory with me and no problem whatsoever keeping up with me during my inquiry about SiteGround and not only did she keep up but, she was able to expand on what I was talking about and have an intellectual conversation on the topics at hand. To me, that is very impressive and not something that I encounter very often when dealing with customer service on chat or pretty much in general. I am very pleased with the fact that at no point did Adriana rush the conversation and she was very thorough and made sure that I was comfortable and confident in speaking with her at all times and she made sure that all of my questions were fully addressed and she was an absolute pleasure to deal with the entire time that we spoke. That says to me that SiteGround creates an environment where customer service is at the forefront of your business model and that your company and employees care about what you do, how you do it and how you treat others with respect and dignity the way that business should be done! Thank you Adriana and I look forward to doing business with you and your company over the next week!
I’ve just had brilliant support from Svetoslav S. I cannot praise him highly enough, he was brilliant. If your level of customer service is like this, I look forward to getting my site up and running with you!
Fantastic! I know my question might have been kinda basic (it’s been a long time since I’ve managed my own hosted site), but Nayden helped me solve my problem lickety-split. He was courteous and clear, and my wait time was only a few seconds. A great start to my hosting experience with siteground!
Hi there just wanted to let you know that Krasen S. & Ervin H. are very good employees. They answered all questions that I had (even though I am new at building a website). Thank you for all that you do and the chatline is the best way to go for me.
Just want to send a quick thanks to Boris for his sales assistance today. Courteous, fast and to the point. Much appreciated.
What a guy Boris K is. Helped me relentlessly! Opened my mind to new ideas. Very lucky SiteGround that you have such an awesome guy on your side... I've been referring clients your way through the affiliate scheme, and I wanted to try it out real hard. Now I get a chance to! Thanks to you all and especially Boris for being such a good company!
I just wrote this after having rated a support "call" (live chat) that I gave 5 stars. And I wanted you to know that I mean every word. It is SO RARE to encounter companies of your quality.
I just want to say that Miroslav was so awesome and answered all questions above and beyond. The website was great and informative but Miroslav was the icing on the cake. I will be bringing my websites over because of this positive experience.
I had a chat with Anton N. for an issue with a site migration. He solved my issue in 30 seconds. He was very polite and to the point. I am glad I do business with you guys!
A few weeks ago we needed to quickly set up an account and a site. I’d not used SiteGround before, and Miroslav was extremely helpful in walking through the process and quickly taking care of a mistake I made with my initial order. And after that very positive experience, I came back this evening to set up another site and he was again immediately helpful. Very efficient. Thought about potential problems and took care of them before I said anything. Really great support. Perfect, really.
Email is now working perfectly everywhere. SiteGround Tech support has been fantastic. I called them this morning because I couldn't get into the cPanel. It turned out the system locked us out for security reasons (to many attempts). They cleared it. Total time about 5 minutes. They answered immediately. The email also is much quicker. We just have to come up with a strategy for archiving and deleting emails so we don't build up 6GB on SG server.
Gabriela A. is very nice and has a great knowledge of web services.
Siteground is definitely the best in customer care!
I was setting up a website tonight and had the absolute pleasure of working with Miroslav M. He was amazing. He helped me not only get my account setup, but a subdomain and work through the right way to get the site security setup. Thank you for having such an amazing employee!
I would like to commend Bozhidar for his help via live chat today.
He is the most helpful and polite assistance I have ever met online, and I am very thankful to have received his help!
As a beginner, I have been struggling for the entire day with my previous host and was frustrated with all the new terms that I have to get used to in order to set up a website. In addition, support from my previous host was not proactive therefore I had to struggle for quite some time. In the end, I cancelled my account because the problem couldn’t be fixed.
Then, I got introduced to Siteground by a lady on Live Chat at ‘whoishostingthis.com' called Jessica. She introduced Siteground to me because I am based in Singapore and she mentioned that Siteground has a base in Singapore as well so it should work faster for me. So far I am thankful for the switch.
Thank you so much Bozhidar! Thank you Siteground. I am new to Siteground and really appreciat
Today I had to make use of your support services by chat. I want to thank you for a quick response and solution. Stanislav G. was professional and kind, things like this make people want to recommend your services to others. Thank you!
Just wanted to say that I am very pleased, and satisfied with the exceptional customer service that your senior sales rep Adriana Z provided me through live chat. I have been quite reluctant to decide upon a trusted web hosting service that I can feel confident for my needs with trustworthy customer support.
I have followed many dead ends in my search until I decided to chat with your company to see what you can offer me. I must confess that I presented a rather in-depth and thorough question and answer session for which one of my objectives was to test your sales rep for professional integrity and sincerity. I will without reservation conclude that Adriana is a top notch professional on all accounts in my mind. She really made a great impression in my mind. I feel secure in trusting your company for services provided, only due to her direct communication with myself. That time was not wasted by any regard....as it is she that sold me upon the direct and honest verification that I was searching for.
Again, I give my appreciation for the time she provided, and for her solid knowledge of what I expected to confirm. As long as I receive continued support like this in the future once I become a hopefully long term customer, I will have no reason to look elsewhere for a hosting provider. This is the very thing that fuels the spark for which to generate very positive reviews and recommendations which are so vital to a company's success online. I am sure that you are already aware of her strong attributes and professionalism. It would be in your great interest to keep her within your staff as she does make a profound differance in this world where customer support has become an afterthought at best. This is what it took to sell me, and that is not easy!
I would like to take a moment to formally thank you. We have been going through a technology upgrade in our home offices and the past few weeks have been hectic.
We have had to ask many questions through chat and call as well as open a few tickets. From time to time I'm sure we have perhaps gotten on your nerves.
One example is that the setup of our phone system is so vague that even the vendor's install engineers are having issues understanding their own software for setup as it applied for use on non-self hosted servers (shared services hosting for email).
Georgi and Lily have worked with us even when our own patience levels were low. Thanks for the quality help and patience.
I've been a customer with siteground for about 6 months or so. I just wanted to send some praise Todor P.'s way!
He was very personable, easy to talk to, polite and helpful. I am very impressed with siteground's customer service, one of the best I've dealt with and Todor was an incredible rep!
I have been a customer of SiteGround for about two years now. My company represents a large number of clients and we have been converting them to SiteGround clients. While I have ALWAYS received amazing customer service from the SiteGround team, today's interaction was particular impressive. Miroslav was able to answer ALL of my questions in a thorough and timely manner and he was able to develop an incredible sense of rapport. His sense of humor and friendly approach made the conversation even easier than usual (and its usually very easy). He's definitely an asset to your team and you should be proud to have him on board!
I had a few questions for Adriana Z. which turned into a wonderful 40 minute chat. As I am writing this email I'm in shock. I have never ever been treated so good by any presales webhost. Not only was my live chat answered within 30 seconds. She was just awesome! She answered all my questions and was always nice and polite. Thanks so much for caring about us customers and treating us like a prority and not just a necessary evil. You Guys Rock :-)
Just wanted to let you know that Ervin was absolutely excellent! I love your customer service culture. Huge thanks to all of you for creating something wonderful. Siteground is awesome!!!
I just wanted to offer my gratitude for the customer service that I received with Boris K. today referencing the questions I had for my domain renewal. What I have thoroughly enjoyed about SiteGround since being referred to your company (for the reasonably priced services and wonderful customer service) is that there is always someone ready to assist or explain, and Boris did not disappoint!
He reviewed my account and compared my website usage against my current plan, took my needs and wants for my website into consideration, and recommended plans and options that best suited my desires, not the company's profit margin (as tends to be the trend of our time). I left the online chat service not only more confident about SiteGround, but more knowledgeable about what SiteGround can offer as my website grows with you all.
Thank you all for a wonderful product, service, and support team!
I would just like to say that Rositsa D. was awesome! She was fast and to the point — assisted me with my WP setup quickly and clearly explained everything that I needed to know. I really appreciate this level of customer service! She deserves 5-Stars!
About half an hour ago, I was attended by Carlos with a problem concerning my blog (historiasdechina.com). I just wanted to say that he was very nice and solved the problem in a moment. I also appreciate that he can speak Spanish. I hope I can find people like Carlos next time I have a problem.
I would really really really like to thank two of your representative for the help and the good work they did over chat. First I would like to thank the PreSales questions representative, Miroslav M. Without him, I would not be a customer. He answered all of my questions, and more in a personable, friendly way, that I have no experienced in a long time. I was so frustrated from speaking to godaddy for HOURS and HOURS yesterday, trying to fix a problem of a slow site, that I was just done with it. He went above and beyond what was needed, and I appreciate him taking the time to do so. He made choosing SiteGround very easy, which is hard to do because there are so many different hosting companies, with cheaper prices, but service representatives like my man Miroslav make it worth the extra $$. He either needs a promotion, a raise, or to become the owner of the company. I would be okay with any of those choices. Or a firm pat on the back and a "Brandon says thank you" would work to. I am not really picky. Just let him know that his work ethic was VERY appreciated by me. I asked him if there was anyone he wanted me to talk to, to tell him how good of a job he did, and he said no. That just shows he is a good employee.
Kamen G is another gentleman I would like to thank. He spent a long time helping me diagnose some plugin problems with wordpress, and basically said "Hey Brandon, sit back, and let me fix this for you". He troubleshot dozens of things, and finally came to the solution. He was very knowledgeable, friendly, and helpful. Another great customer service representative.
I just think that everyone should know how great of a job they are doing, and that they should be an example. Not only within SiteGround, but throughout all other hosting companies. They are setting the expectation high.
I just want to let you know that Tanya V. was the best customer support agent that I have ever spoken with. She really put SiteGround into my number one choice of web hosts, because she was extremely helpful, courteous, and down to earth.
I wish I knew her in real life; she has one of the personalities that you can really click with. Thank you for hiring her onto your staff and I hope that she gets the recognition that she deserves on her one year anniversary coming up.
I absolutely love SiteGround. This isn't because I understand a THING about what happens on the back end, although I'm sure you do a great job there. (My website seems to always work, so it must!). No, I love SiteGround because of its customer service. Today is an example of that. I had thoroughly messed up one of my websites--deleted files, messed up an install of a theme, and so on. All on my own, mind you! I could have gone to a back-up, but I really needed a push to update the whole thing anyway, and what better time than after having destroyed everything anyway? I didn't want to mess anything else up, though, so I dialed in to your chat and got Denitsa D. Denitsa listened to what I wanted, and then rather than trying to guide me through another process I could mess up entirely, offered to re-do the whole thing for me. And she did!!! I now have a blank slate to start off from, and all is well in the world. Please convey my thanks and kudos for a job well and painlessly done!
I would like to give praise with regard to one of your senior sales representatives Konstantin K. to let his manager know that he made my decision an easy one and my domain transfer to your site a pleasurable and comfortable experience this evening! Konstantin was personable, knowledgeable and very pleasant to speak with on the phone. His English was superb and I loved his accent. I really liked his positive and appreciative responses to my choice to transfer my domain and his patience while I paid for and initiated the transfer, along with payment options when my first one failed. Konstantin waited with me through the process and described what I needed to know in a clear manner allowing me to understand all my options and choices. Thank you SiteGround, if your web hosting services are as great as your sales force, we shall have a long and prosperous relationship together and I really am looking forward to it.
As usual I was blown away by the timeliness of your support staff and how friendly they are while being conversational. Ivan was absolutely fantastic and quickly responded to my questions accurately. Give this man a promotion!
The website didn't allow me to give a "star rating" for Ivan P., so I'm emailing you his rating, its five star plus! I've spent an inordinate amount of time with innumerable customer service reps over my 36 years as a businessman and Ivan P. just provided the most superlative service I ever recall receiving! If he hasn't received a raise for awhile, give him one! It's very difficult to find and keep excellent employees and he'll more than pay for any salary increase with increased word of mouth business from satisfied customers. By definition, you can only make one "First Impression" and Ivan has provided a refreshing and wonderful first impression of SiteGround! I look forward to the hosting services SiteGround will provide my businesses and anticipate your services will exceed my expectations.
I just wanted to say that Dessy answered all my questions painlessly and quickly. Chatting with her was much better than speaking to any of your competitors and as a result I am sure I will be going with your service for my future projects as well as recommending you to any friends with hosting needs. Thanks Dessy! :)
Stefan helped me in such a huge way! I thought I had lost hours of work because of a mistake I made. He was able to help fix it so quick! I was stressing and trying to fix it for hours and he did it in 10 mins. I am unbelievable grateful for his help. You should give him a raise!
I write this to communicate the full satisfaction for the assistance received from Mark. I am Italian and despite obvious problems of communication Mark managed to solve the problem in a kind, courteous and extremely professional way... I am extremely pleased, thank you very much and my personal assessment is 10!
I just wanted to let you know that Georgi D. did a wonderful job helping me today. He was considerate, helpful and resolved my issue quickly. Once again, Siteground's customer service for the win!
I decided to write a review about your hosting because I think you are doing very good support. The review is in German language and I saw that you didn’t post any German reviews yet. If you would like to, here is a link about my whole review: http://website-n-media.de/webseite/das-richtige-hosting/ Thanks for the great Support. :)
I would like to extend my heartfelt appreciation and gratitude for the outstanding and superb professionalism by Ivan Penchev. He was very focussed on customer satisfaction, simplistic service, and extraordinary kindness. I am very IT challenged. He answered every simple question I asked and helped to renew my hosting with you for another three years. I am currently hosted with HostMoster . They put me on hold for 30 plus minutes and when finally got someone, they send me a link to a website! Can you imagine? That is the worst customer service I have ever seen in my life. Therefore, because of Ivan Penchev's superb customer service, he made me feel so welcome and comfortable, and I am now transferring my entire hosting service from HostMonster to SiteGround. Thank you so much for so many of these wonderful people like Ivan you have on staff. Keep up with your outstanding service. That is the secret of your success. Other Hosting websites should learn from you - basic principles of Customer Service.
Dessy P is amazing! She went so above and beyond to help me this evening. She saved me hours of frustration and cannot be happier with her services! 5 star review. She’s the best!
I just had an on-line chat session with Dessy P. She was awesome. Very helpful and courteous. Everyone I’ve dealt with at SiteGround has been great. Just wanted to let you know.
I would like to give feedback and ratings for your customer officer Konstantin. He is a very smart and intelligent guy. Konstantin was fast to respond with a solution. He is really really good. He knows what customer wants. He has the type of service, who can think win-win situations for customer and yourself. You should really keep him as a good service man. Probably he should deserve a promotion soon. ;p I would like to give him 5 stars for his service or highest ratings whichever higher. I would like to get served by him again if possible. Yes, it's just $7.95 to the company but you really earned my trust and loyalty more. Unfortunately our chat was disconnected after I have signed up for 1 month plan. I wanted to say thanks but I didn't have a chance to say. Please send him my regards.
I just want to take a moment to let you know how amazing your representative, Denitsa D is.
I initiated a chat because I needed to transfer a domain and she took the time to walk me through every step of the process: waiting patiently until emails have come in, and helping me through everything I needed to do. She was unfailingly kind, supportive, and never left me feeling that our 20+ chat was in any way a negative impact on her.
I cannot praise her highly enough. She is a true asset to your customer service department.
Just left a review for SiteGround based on my fantastic interaction with Ivan P. If you read the convo you'll say "that was fantastic???" but if you could compare it to my newbie convos with 4 other web hosting companies as I try to figure out what I'm doing, you would high five him. Thanks so much and give him a raise.
Just a shout out for Tanya V. I was deciding between you guys and GreenGeeks and I went with you guys because of her. Her support and response was amazing and you have a new customer because of her.
I'd like to express my satisfaction for having been kindly assisted by Dobromir.
I would like to take this chance to express all my satisfaction for the service offered by every single person in SiteGround customer service.
In more than 1 yr, I have contacted the HelpDesk many times, any issue was solved kindly and quickly letterally every single time. THE BIGGEST THANK YOU
I just wanted to let you know that Tanya V, Boris K, and Stanislav G. were amazing. Boris convinced me that SiteGround was the way to go. He did this by just be awesome and helping me understand the entire process. Tanya got the process started for me and did a great job of hold my hand through the whole thing. Finally, Stanislav helped me finish the process with ease. This is the best customer experience I’ve had with any hosting company. This customer service was the exact reason we chose site ground over the competition! Thanks for everything guys! =)
I had a support inquiry about what to put for a variable in a PHP script and Adriana Z. answered it correctly and had awesome customer support.
Honestly Siteground, I've been a customer for 2 years now and the live support is litterally the best feature I've seen on any site, and your support is second to none.
Thrilled with the technical help that Anton provided me. Was great. Patient...and got things fixed!!
I've just finished the BEST TECH SUPPORT EXPERIENCE EVER!!!
I used to work on the past at several CS places here in Costa Rica, and I REALLY VALUE GETTING THE BEST CS EXPERIENCE POSSIBLE!!! I know a few things about how to treat people, but this guy RULES!!!
I had the blessing that ANGEL N was the tech that took my chat!!! Not also HE FIXED MY PROBLEM IN A BLINK OF AN EYE, but in the process he made the impression I WAS CHATTING TO A REALLY GOOD FRIEND!!!!!!!
When I realized, I just had a great time and my issue was long gone!!!!!!!!!!
This guy SHOULD BE PROMOTED not just for a GREAT TECH HE IS, but also for HAVING A REALLY GOOD WAY WITH PEOPLE!!!!!!
Seriously, GIVE THIS GUY A BUCNH OF SITEGROUND STOCKS!!!!!!!
I'm left with even a better impression that I already had as a SiteGround customer, I'm spreading the word over here for EVERYBODY THAT WANTS THE BEST OF THE BEST TO MOVE TO SITEGROUND THATNKS TO ANGEL N!!!!!
Thanks for taking the time of reading this!!! This chat made my day outstanding!!!!!!!
ANGEL N YOU ROOOOOOOOOOOOOOOOOOOCK!!!
The help provided by Olga was extremely quick and thorough. She was able to solve my problem in minutes, and not only fixed the problem, but offered an explanation of what was wrong, and how she fixed it. I’m very pleased with the service!
Just a note of thanks and an apology to Gergana.
I foolishly volunteered to revamp the UK site for the Hewlett Packard User Group (hpug.org.uk) and, as I have picked up some Drupal knowledge over the years, decided to use that.
In order to run the new site in parallel with the other, I registered the name decus.org.uk (after the old Digital Equipment Computer Users Society).
However, all my other sites have domains managed by Siteground and, although I have researched how to transfer the DNS to point to decus.org.uk, it seems my 35 years of IT support missed out big chunks of DNS management.
Please pass on my thanks to Gergana for her quick response and my education.
I signed up with SiteGround having been told that your service was exceptional – joined primarily because of that service expectation. I just had a support chat session with Todor. It’s my first contact with any of your staff. In context, the help I needed was very basic stuff, run-of-the-mill setup stuff.
I can’t think of anything that Todor could have done to improve the help he gave. He was friendly, efficient, respectful (of even the dumbest questions), and willing to find ways to help beyond my initial problem.
Honestly, I wish I’d been able to record the session to share it with other helpdesk staff (including my former employer’s) to show them what customer service should be.
This service quality is exactly what I was looking for when I joined with you.
I must say that Kamen was very helpful, very polite, and just all around awesome! (he's cute too) I'm fairly new to all this and he didn't make me feel rushed or that he was trying to hurry me up - he was patient and very very helpful!!
It's very, very refreshing to have someone that is so attentive to customer service - there aren't a lot of companies these days that take that seriously anymore and Kamen is a model of what truly good customer service should be!
I would like to give a positive feedback for Victoria P. She was very helpful and patient with helping me get my other web site up and running at SG. Victoria got all my questions answered and she could help with all the small issues I had. I hope you keep great people like Victoria in your teams, with people like her your service is much better than your competitors.
I just finished LiveChat with Stansilav G. I wanted to write to tell you how satisfied I was with the prompt service I received. It was a minor issue with my mailbox being full that I did not realize until I sat down to troubleshoot it with support. It was a silly mistake, but Stanislav helped me clear my mailbox, and increase my mailbox quota without making me feel dumb for my error.
Siteground continues to deliver on every cent I’ve paid so far.
Miroslav M. is awesome. His engagement with me in the customer service chat — and all his help — makes me want to stick with you guys in the long-term. Great service, great attitude. Thanks for starting off my SiteGround experience on a high note.
Just want to let you know Miroslav M. has done an awesome pre-sales job, and out of all the Magento partner sites, which for some reason noted you weren’t on the Magento list, but heard good feedback from the blogs, and ‘guys on the front line’ who use you.
He answered all my questions well, highlighted key features and benefits for anything I didn’t understand, and beat the socks off of all so called Magento partner competitors I spoke to i.e. Tenzing, Rackspace.
I’ll be in touch next week to follow up my query with an order for Enterprise Cloud Hosting, and I now just hope the setup, and after-sales support will be just as responsive and informative.
I would like to let you know that I chatted with Plamen Markov today for about half an hour due to some issues with an SSL certificate. Plamen was professional and responsive, explaining everything quickly and responding to my questions within a reasonable amount of time. Thanks to him, I was reassured as to my hosting and hope that the next time I use your chat I can have someone as helpful as Plamen.
I had a great experience chatting with Teddy. She not only answered all my detailed and lengthy questions, but also offered clear and sound solutions. She was very timely and on spot. She was a great first impression I had of your company, and it was definitely a 5 star one. Thank you for cultivating the company culture you have and recruiting great team members to fulfill that.
I was researching two or three different web hosting sites and was checking out the online chat options. I was interacting and asking questions to the representatives of the different sites and your rep that I talked to Tanya (I hope I am spelling it right) was just so wonderful to work with. She answered all of my questions fast. She genuinely helped me throughout the whole process. She is indeed an asset to you company. Although the other webhosting services offered unlimited storage it was your customer service that made me commit to purchase from your company. Keep up the good work and im happy to be doing business with you.
Anton was amazing! I kept asking questions and he continually was patient and helped me with everything! Whatever he is getting paid should be tripled! He was amazing! Was on the fence about Siteground, but Anton V has convinced me! I am going to register my website with Siteground later today :-)
I'd like to take a few minutes to express my delight at the customer support I have received from Dimitar. His attitude, helpfulness and all round approach could simply not be bettered. He is an excellent support guru and an absolute credit to Siteground. It is customer support of this level which is the main reason I am and will continue to be a Siteground customer.
I just finished an online help session with Kamen. Wow!
I am a neophyte at web hosting, file transfer, etc. Kamen helped me through all the steps I needed to take and was unfailingly helpful and patient.
Take good care of your employees! They provide you with a wonderful face for your company.
I am really impressed and will “talk up” your company with my peers.
Tanya V. is absolutely smashing girl to talk to. Very informative and helpful. Nothing to trivial for her to answer and no question too complex. Great sense of humour as well. Exactly what you need :)
Guys, Well done on having THE best customer service team ever!
Seriously, I have been with you guys for just over 1 year now and always get the best and friendly customer service.
Even if I start a chat to get a little helping hand with some tech WordPress / Magento things, The team is always willing to help.
Just today I had an issue with my Magento site and after Googling like crazy, I just started a support chat - Nikolay P helped me within a couple minutes. Very friendly and fast.
I can't stop talking about the things I have seen, and experienced about SG. The whole world is yet to know. It must be told to them. SiteGround is really awesome and uncontroversially the world's best.
From Ayoola Abiodun, Nigeria, C.E.O / Website Consultant
Dove Website Resources.
I am going to tell you a story, a story about Greatness.
A long time ago I was lost, alone and afraid in the wilderness of the Internet when I found myself upon the Lighthouse in the darkness, a Lighthouse called SiteGround.
SiteGround is a beacon in a whirlwind of Internet Hosting Services.
I had the privilege today of meeting Ivaylo Baev, who in his Greatness, got me on track with a major project I have been working on.
Without SiteGround and without Ivaylo Baev, I would still be lost with inferior hosting companies.
In closing, Ivaylo Baev deserves a raise.
Thank you SiteGround!
SiteGround is a great hosting solution for all your WordPress projects - both new and established ones. The service they provide is stable, secure and super fast thanks to the special tools they've developed in-house for WordPress users. That's why I can easily recommend them as a great WordPress hosting provider!
I recently have an inquiry chat with one of your representatives (Ivan P) about how your company works (before I commit to a contract). And I was amazed of your great customer service (I have no experience with anything related to websites and I had a lot of questions. So I want to let you know that Ivan P.'s knowledge of your services and my overall technical questions put my mind at ease and was the factor for me deciding to hire your services.
Note: before SiteGround, I easily contacted around 7 other companies. Only one of them was as helpful as Ivan. Still based on what Ivan told me about your services I am opting for you guys!
I just wanted to report on your support team member "Adriana Z". She resolved my issue promptly and in a pleasant manner. ***** 5 STARS *****
I own servers (self managed and dedicated management) in various countries, and have to say that SiteGround has exceptional customer support which is paramount with any hosting experience.
I'll be increasing my SiteGround Usage and Uptake (I'll bring more business across) due to your brilliant support.
Thank you and keep up the great work. ;)
Having just had an issue with name servers on the hosting, I initiated a chat via the live chat feature provided.
The representative who answered my question, Momchil Bakov, did an excellent job of solving my problem. Despite internet connectivity issues on my end and continuing to reconnect, he was able to keep track of the issue and provide immediate, honest, clearly structured, polite and grammatically sound answers to all my hastily formed questions. I would most definitely recommend others to this service simply due to outstanding customer support.
Congratulations of the UI designers and developers who implemented the chat client.
I was just talking to one of your support staff mambers - Bozhidar. I
had some issues with my SSL certificate and he helped me to fix it in no
time! Very professional and polite! I really appreciate it! Thank you
Siteground for having such amazing guys in your team!
We have tried almost half a dozen hosting companies,but the kind of service you offer is out of the league,we are so impressed by your customer friendly service that we had to write this heartfelt THANK YOU to you guys.
You people are amazing and we wish all the best and a huge success to your team.
We would definitely spread the word amongst people to get associated with your hosting plans.THANK YOU so much,we love you.
I wanted to provide some feedback on one of your colleagues: Dimitar R.
Since joining SiteGround on the recommendation of a client, I have found the service to be first rate. Today, Dimitar exceeded that. It may be a straightforward fix to him, but after first instantly resolving my initial issue (a problem installing WordPress) he then helped me correct an issue that has been previously unresolved by two of his colleagues at SiteGround, a specialist coder friend of mine, and the authors of the wordPress premium template I was installing.
The issue related to the subDomain rendering as intended, but the public facing url being heavily compromised by blocked fonts. This made the site look clunky, dated and unfinished. Dimitar successfully fixed the issue, but more than that, took me through the necessary steps to correcting the issue, should it happen again in the future.
He has made my client happy, he has saved me significant stress, and he has made sure that should the same happen again, I will be able to quickly resolve the issue without contacting your team.
He also completed this with great patience and a friendly manner.
Thank you for the great service.
Just want to drop you a quick note and tell you that I am so pelased with the support from SiteGround! I am new to wordpress and your online support staff have helped me a ton!
Had an issue tonight that i was trying to resolve for an hour and Bozhidar V solved it for me in 5 minutes! I really appreciate the service and how quickly your support responds! Has made my projects run so much faster!
Just to let you know I am very satisfied and happy with the service you provide. Your client support service is absolutely incredible ! Just great ! That is by far one of the reason SiteGround is a true leader. The best ever.
Many thanks, again.
Time is precious but Miroslav M. deserves the time it takes to write this. He gave Hadas Ben-Tsur (your client) and I (site admin) the pleasure of a thoughtful and flawless technical support experience.
Miroslav went above and beyond to help us find solutions for safe continued development of our site and business, entirely using the free tools provided in your Cpanel. (Though he did suggest purchasing your daily backup service!)
He communicated clearly and effectively at the knowledge level appropriate for us, and if we ever need help again we look forward to dealing with Miroslav or someone just like him!
I just signed up for your hosting services and did not know what my next step should be. I chose the live chat feature and got Diana V. She is awesome! First she suggested I change my password to make it more secure. She then setup wordpress for me. She answered my questions and assisted me with a (internet) smile. She is a great representative of your company and makes me excited to have a hosting company that is going to help me on this journey.
I have had numerous tech support chats as I move my hosting to SiteGroun and they have all been very helpful and friendly. Most recently I was chatting with Mark C.
I also very much appreciate that my wait time to chat has been virtually nil. A big improvement over my previous host.
I’m in charge of a large project emulator, we are first in the world with our development,,, and Im always very busy and on the move. Your Sales Representative Boris K impressed me enough to stop, and mail you.
He answered all my questions immediately, he knows his product inside and out without a doubt, and when he was unsure, he didn't guess, he went to someone to find out the technical answer to my technical question. If he isn't your highest paid asset there, you better make it that way. He is worth every penny.
SiteGround was my first stop in shopping in all honesty, I didn't plan on pulling the trigger right away, but after Boris and the help he gave me, money doesn't matter as long as my concerns are addressed. Boris is the tip of your spear, I can only hope the rest of the staff is as good as he is.
I recently interacted with Gabriela and Boris, two of your sales reps, via chat. I just wanted to applaud you for having excellent staff to help your customers understand their needs. I am passing along my recommendation for SiteGround to the board of a not-for-profit that is looking for the right hosting company based mostly on your sales reps. Hopefully, we will be working with you in the near future!
Also, Zac Gordon recommended that I look into SiteGround. So, kudos to you for having him back you. He is an influential character in the WordPress world. You must be doing great things!
I just got off the line with Dessy P after a long chat about porting over my site - she was enormously patient and helpful. I've had a rough time transferring my site over to SG (due to a lot of silly moves on my part), and she was very patient, knowledgeable, and enthusiastic about helping me out, even when I never stopped with an endless list of questions. On a Saturday afternoon no less! Top marks, seriously. I've talked to a ton of support people over the past couple days and she was by an order of magnitude the best one.
Just wanted to put a good (and very deserved) word in for your employee Boris K.
He took an interest in what I was saying and his replies were clearly tailored to my specific needs, instead of following a rigid script.
I had doubts, and for every question I threw at him he had a relevant and clear solution.
With so much competition for hosting, I can safely say that Boris made my decision extremely easy and I will be registering with SiteGround anytime soon.
I just had a Great support chat with Dessy P. and would like to mention my appreciation for all the help I have received today. I had number of issues and questions reg. my domains, as well as some technical challenges – and got very quick, highly accurate response and finally all the fixes to my problems. Excellent communication, politeness and really willingness to support, as well as high technical knowledge, which mirrors from Dessy – made my day. I have had many web hosts over the years, but SiteGround surpasses them all. Thanks ! You have an outstanding Customer support Team. Simply the Best !
All the Best
“Very Happy customer”
I'm a new member of SiteGround and have been very happy so far.
I've had Nikolay help me a couple of times... He is great. Especially today... I had some site load / speed issues/questions and he not only gave me advice, but also helped me configure my site properly.
We were on for over 20 minutes and he answered fully all the questions I had.
Thanks for having instant chat - it is great.
Thanks for having Nikolay there to help - he is great!
You have the best tech support I have EVER come across in the 18 years I have been doing website development. They have made life so much easier for my client (Blair Reich) and myself. Thank you for making this transition from one provider to another so much easier.
I just wanted to put in a quick commendation for Diana.
I talked to her on October 14th, at about 2pm Pacific time via live chat. I had some questions regarding adding TXT records to a domain.
First, she greeted me kindly and asked how I was doing. Then, as she helped me with my issue, she both responded quickly, as well as offered the choice between her implementing the changes I asked for, or watching over me implement the changes. I chose to implement the changes myself, and then I asked her to check over my work. She confirmed everything was entered correctly, then closed by saying feel free to contact us again if anything comes up, as well as giving me a kind send off (saying for me to enjoy the rest of my day).
Throughout the interaction, I truly felt like I was talking with a person, rather than just being dictated facts of a knowledge base. She quickly solved my issue, and had a warm, upbeat personality the entire time.
Should I be connected with Diana, again for a future live chat, I'm sure from this one interaction I'll be given quality service, with my issue getting the attention it needs, all while having a pleasant time knowing that she genuinely cares about helping me out through things like offering observation vs. implementation.
I have have been very impressed with the Customer Service to far, and I did not think it would get any better until tonight.
Angel N. was nothing but immensely helpful.
He resolved my problem in less than 45mins, which would have taken me hours to get to the root of the issue (if I was to try figure it out myself). He was very reassuring, knowledgeable and quick. I would highly recommend him to anyone who may have any technical issues that need resolving. A++++++
A very happy customer here :)
It was really hard to move from a hosting company I'd been with for over 10 years, but it was for the best. SiteGround made the transition easy and my only regret is that I didn't move to them sooner. Their support is fanatical, friendly, and fast. Don't make the same mistake I did. Go with SiteGround!
Who should I use to host my WordPress website? This is still one of the greatest online questions and debates. I actually love when this question comes up because it gives me an easy in to talk about SiteGround and their SUPERIOR hosting services. When I think of a great host I think of two words, Support and Stability. Knowing that your host will be there when you need them is huge for anyone from the beginner to the advanced developer. It is also critical that your host takes a proactive approach to keeping things running smoothly. Support and stability are two things that SiteGround does better than any other host I have worked with. It's also super important to mention that their shared hosting platform performs extremely fast and stable. SiteGround is always making things bigger and better as well. Their proprietary Super Cacher system is a dream for keeping WordPress speedy. SiteGround is now and will always be my FIRST CHOICE in recommending hosting to others!!!
I just wanted to say that today I have been dealing with someone from your company called "Angel"
His customer service was outstanding, I was planning on leaving SiteGround but now I will be staying as long as I can afford to.
In fact I would love to promote your company on my site, my website is about giving people the best deals with great companies so let me know how I can help to promote SiteGround on my site.
Thanks you for a a great service
I am so glad I found you. I was having major server downtime at
Bluehost and it took 30 minutes to even talk to anyone there.
I did a bit of research and found you guys and decided to make the move. I initiated the process of having my website moved by your team and transferring my domain to you as well and it took you less than 20 hours to do the whole thing!
I am seriously blown away by your service. I talked to 3 of your tech people 3 times while doing this and they were available in about 30 seconds! Take that Bluehost I am beyond thrilled and if this is any indication of how you maintain your servers I know I made the right choice!
Thanks again for the amazing service and I am going to be singing your praises far and wide! SiteGround rocks!
As a fairly new SiteGround client, I wanted to commend Mirko for his always excellent, personable, professional, and helpful responses!
We started using SiteGround a little under a year ago after religiously using Bluehost for all of our clients' dozens of websites. Over the course of 3 years, Bluehost's customer service and downtime has gotten to the point of being atrocious and unmanageable.
Needless to say, we will be moving as many of our websites to SiteGround as possible. The wonderful technical support help of the Live Chat and Support Tickets are one of the biggest reasons for this decision from us. It's hard to not fall in love with a company who has such wonderful personnel such as Mirko!!
Just wanted to take a moment and say that Sotir is doing good work. I had a reasonably complex support case and he handled gracefully. I say that as a CMO in Silicon Valley who previously ran global support at Google for its 120MM users across all consumers and businesses using Google Maps, Earth, and Sketchup.
I would like to express my extreme satisfaction with the help I rec'd just now from George M. today. His tech support service was excellent! He solved my issue which was a great relief to me as I was concerned about the loss of my entire website.
I am truly thankful for George M.'s assistance today.
I think we’ve all been there: You are testing out a system or dealing with pre-sales support and everything seems like it will be fantastic. And then … you sign up and the support is shocking and everything goes down the drain – including your money.
I was hesitant with site ground at first because they were so cheap. I had just been paying $500 a month with someone else and it was a nightmare. So I wasn’t confident that site ground was going to be any better at such a low price.
How pleasantly surprised I have been. The pre-sales support was amazing. I contacted their live chat support at all different times of the day and got a very quick response. Then I had my site up and running within a few days – they installed CS-CART for me straight away and IT WORKED!!!
Then came the real test – after sales support. I have received just as good support after sale than pre sale. I’ve had questions answered immediately and the live chat has been fantastic with getting things resolved fast.
I seriously couldn’t recommend Siteground highly enough. They clearly take customer service seriously, which I believe is often half the battle when dealing with online providers.
All the best.
I think that in this day and age a lot of reviews get given when things go wrong and not enough when you get exceptional service. I am writing in to say that I spoke to your staff "Miroslav M" and he is an exceptional asset to your institution. I had a lot of questions about service and he convinnced me to switch over to you.
He is a credit to your institution and the single reason I picked your company to host my three websites amongst a world of other web hosting companies.
For someone who's been working at SiteGround since only January this year, Anton helped me so wonderfully that I couldn't have asked for anything more, having a stressful night and constantly deterring myself from the chatbox (thinking it would be useless) my last ditch effort to run my website was left with Anton, in which he fulfilled my every request with such politeness I was literally smiling with happiness, something i consider a rarity when it comes to customer service via the internet.
Anton I believe deserves much more credit then this simple email by me, and if the company could show him gratitude in any form he so very much deserves it.
I read Anton’s profile and see that he enjoys movies and sports - if SiteGround do offer incentive towards employees this is one employee you should be giving incentives to on the daily!
I would just like to submit a review of the customer service agent, Plamena.
She spoke with vibrancy and helped me with every detail of my request, and spoke generously and heartwarming.
Please let her know of her wonder customer service skills.
Ivaylo -> Knowledgeable, open and pleasantly helpful, patient, astute, and knows how to win. Great asset.
Why Siteground? -> Customer Service is why I’m here, it’s what emanated from the various forums and assessments, ~consistently. …backed up by consistency with service delivery.
I'm a computer consultant and have a few customers who have web pages that I've written for them. I don't do a lot of this work, spending most of my time chasing security issues with their hardware.
I had a recent need for a new website (theinstigatorsaustin.com) and a domain transfer. Let me tell you a bit about my experiences...
The signup process is so easy even a caveman could do it. Once singed up, I had some questions about domain transfer. I used the Live Chat and 'spoke' with George M. The entire session took 13 minutes and he handled all of my questions. And even better, your chat system let me print out a chat log - nicely formatted - so I didn't have to try and make notes while George and I chatted.
I had a couple of questions today, so I went back to Live Chat and connected with Illiyana. We didn't get far - something disconnected our chat, so I called the 866 phone number. It took me 3 minutes to get placed in the support queue. Peter picked up the phone in 5 seconds. Our conversation may have lasted a minute - his understanding of my question was perfect and his his reply was 100% correct. This lead me to another stumbling block, so I redialed. This time he picked up my call in 2 seconds and answered my question in under a minute. And again, it was perfect.
Your phone message says something about exceeding expectations. I expect a lot - far more than most people, I'm afraid - but I have to tell you this: No One Provides the Level of Customer Service Found at SiteGround. You are the Gold Standard, across all industries. I'll continue bringing my customers to you, for that reason alone.
Please share this email with George, Peter and Illiyana, and the rest of our amazing support team. Thank you for all you do.
Hi, I was just live chatting with Teodora N. (Teddy from her profile) for the last 1hr and 40min (I'm not a very impulsive person). I would like to commend Teodora for her excellent help and patience in answering all of my questions about SiteGround. I was looking into 6 or 7 other webhosting sites, but with the great, knowledgeable support I received decided to push the button and signup with SiteGround.
I am wrtting this “short” review regarding Pre/After-sale service provided by Ms. Gergana G.
She is an exceptional Customer Service representative. She took time to carefully read my questions, then I can tell she felt how I felt and instead of jumping into selling her company’s services: She asked about myself (which was on a very polite way, and that calmed me down – honestly, I was very frustrated about who to choose on either SiteGround or one of their major competitors BlueHost). She didn’t try to counter advertise the other hosting company, but explained (after having carefully reviewed my questions) to me what would be better for me, and my company. She then took extra time to walk me trough the ordering process as of for the cPanel setup. Please manager, take a special care of this young lady, she has exceptional skills, great potential and she will deserve a promotion some when I bet.
Thank you for taking care of your team, it shows how much you care for your customers, because a bad relationship between a manager or C-level executive and their associates, will have destructives consequences on the company grow and reputation. I’m happy to be one of the SiteGround customer!
SiteGround has been top-notch from my introduction to them. Their GoGeek plan is excellent if you want the tools of self-managed hosting, without that whole "self-managing" part. I've placed a dozen of my own sites on SiteGround, and have been recommending clients to them, as the service is just that good.
Since I began using SiteGround for a new project a few months back, I've been blown away by their technical chops and their stellar customer service. I've yet to have an issue that wasn't self inflicted, and I've since moved over a few larger client sites that needed a better level of service. There have been no complaints and numerous commendations. Simply put, SiteGround is doing it right when so many are dropping the ball.
EXCELLENT SERVICE PROVIDED BY OLGA and DIANA
I just feel that it is also well needed that excellent service is commended as much as what complaints can go viral!
Please can I ask that these two ladies be commended and thanked publicly at the next staff meeting on behalf of Strategic Missions..
I have had nothing but superior and enjoyable service from these ladies!!!
Thank you guys again very much for your help!
Undoubtedly the best move I made changing our to siteground.com
We had an issue with one of our client’s FTP accounts—we were being denied access to failed user authentication.
Olga was extremely helpful and was throwing out all kinds of help. She finally pinned down the error of us not including @thedomainname.com in our user field.
I’ve never experienced a support chat with such an enthusiastic and energetic representative. Loved the service!
I just wanted to give some feedback on my experience as a new SiteGround (go geek) customer.
I signed up a while back for the growbig service and had various problems relating to database connection timeouts and decided to go back to my old host.
This time I went for the go geek service and couldn't be more happy. Your custom cpanel is excellent along with the staging and simple ways to edit installations. I've had no server related problems so far apart from simple ones that you'd expect when moving host.
The big difference with yours and my old host is the website speed, my sites load incredibly fast even with media heavy pages and a lot of scripts.
I couldn't be more happy and wish I'd moved earlier
I just wanted to express to you how overwhelmingly pleased I am with your customer service so far. I’ve had interactions on two occasions since opening an account last week and both times the support I received was stellar. Today I was helped by George G and he could not have been more competent or professional. The same goes for Denitsa, who assisted me last week. Not only were they both extremely friendly and courteous, but they both went above and beyond to make sure that my questions and problems were addressed and corrected. I would write more, but I’m currently working myself and I need to get back to work. But I wanted to take a minute and just say what an awesome job you guys have been doing so far. Keep up the great work!
I've never written so many great reviews in one day. I was very frustrated because I couldn't get my Mac Mail working. I opened a ticket and Dimitar replied in 8 minutes. His support was amazing and, just like the previous ticket, the only delays were mine. His subsequent follow ups were in two to three minutes.
Now I understand why his profile says, "When I first started at SiteGround I did not realize the true meaning of the word efficiency, now I love it“
Fantastic support. I'm beginning to love SiteGround. And this email is coming from the new address Dimitar helped me set up.
Hi guys! Just wanted to let you know, Denitsa is doing a cracking job in the live chats, she’s served me many times recently and she is so lovely, I feel like I’m chatting to a friend rather than a service rep, and it makes me feel like a person rather than a number. I like to think I do the same when I’m working in my retail job, when I get to spend time with a customer, when they are genuinely appreciative it really means a lot to me so I want to return the gesture. Nothing is too much trouble for her and if she can’t give me a proper answer she is honest about it and recommends I post a ticket (better than making something up to get rid of me). Please give her a chocolate bar if you can, like you did for Lili!
If you need anything else from me regarding this feedback just let me know. You have some amazing people on your team and you should be proud of them =)
I really wanted to make some customizations to my WordPress.com hosted free blog, but I was unsure of which hosting company to use. I was brand new to the world of managing my own self-hosted WordPress accounts and I wanted something that would be simple to maintain. I met Reneta and her team at WordCamp San Francisco in July of 2013. She walked me through SiteGround's handy dandy visual guide to WordPress hosting. All my big questions were immediately answered, and I set up a hosting account with them that weekend.
I have completely enjoyed knowing that my site has been perfectly safe residing on the SiteGround servers. The 1-click WordPress install, the managed migration, the technical support when I messed up the managed migration and install, and the customer service all along the way have been fantastic.
But more than that, the personal and professional attention goes well above and beyond what one expects from a large hosting company. I regularly interact with the SiteGround leadership team on online, and when we are at WordCamp's together I can walk up to their booths and I don't even have to introduce myself. I really like that they have taken the time to build a personal relationship with me outside of just the hosting services. I know I can confidently refer friends and clients to them and know that they will be well taken care of.
There's just a few things that are the most important to me in a web host, and SiteGround excels at each of them.
1) Stability and Responsiveness. My sites have been live and running strong ever since I activated my account with SiteGround. I've never noticed one hiccup. This is one of those "invisible" qualities that you never realize how important it is until you're on a host where you notice your site down all the time. I also have typically done routine database optimization on my sites, and I've found that that is becoming less and less necessary because SiteGround does that for me.
2) Speed and Caching. I did pre- and post- testing of my sites as I was migrating to SiteGround, and every site performed better than my previous host on SiteGround without any caching added at all. Then they showed me their "SuperCacher" WordPress plugin. That thing really works, and made my sites perform really well, really consistently. It provides both server side caching and object caching.
3) Support. This is the key to every online service, and SiteGround excels here in spades. Every ticket I've submitted gets at least an initial reply in less than 15 minutes, often less than 5 minutes. And they are always prompt with helping me configure something myself, or changing a setting for me, or pointing me in the right direction. It's excellent.
I can't say enough good things about SiteGround. I highly recommend their GoGeek shared hosting platform if you are a developer on a budget but still want advanced features like staging, GitHub integration, and of course the SuperCacher. It's all you need for an excellent price.
SiteGround has been great for my websites. They “get” WordPress managed hosting without limiting users the way a number of other managed hosts do.
The WordPress-specific caching features SiteGround provides are awesome, as are the one-click staging sites. And SiteGround’s support is the best I’ve ever received from any host, period. Whether via chat or by phone, they are technically savvy and always respond incredibly fast if I have questions.
I just wanted to say how wonderful one of your associates are. She
was able to assist me with any and all questions I threw at her about
your service, in a very fast , and professional manner. I am pleased to
say that due to her customer service skills I have pre-paid for a 3 year
subscription (if a 10 year subscription was offered I would of taken
that instead) instead of a 6 month subscription I was planning. She is a
huge asset to your company and deserves a raise and praise. Please
reward this hard worker for her extraordinary skills in making your
company look great. Once again thank you for this pleasant experience, I
will be passing your service and her name (Carrie N.) onto my friends
and families for any of there future website hosting needs.
I don't have words to explain how much I am thankful that I joined your amazing site..
Every day I feel more and more grateful and happy that you are my hosting site..
Because of many things...
But the main thing is your wonderful and amazing technical team..
This is my second feedback to you..
I couldn't not to send you this msg..
I faced a huge problem on my site that made me annoying and not sleep for 2 days trying to fix it..
I hesitate at the beginning to contact your technical help because I thought they might said it is not their problem..as I wasn't sure from where the problem start..
Anyway finally I decided to contact your technical help..expecting that he might refuse to help me..anyway I contacted one of your technical
And I must say that he spent the whole day with me today trying to fix my problem and each time I receive a reply from him I expect that he will say i am sorry I couldn't help you...
But no..he didn't give up..even I was going to give up..
I don't know how he fixed it..but all I know that I am very thankful to him..
This technical name is Georgi
I really appreciate if you could deliver my words to him..
And not only him but all the other technical and staff who works hard to help us without giving up..
I could send a feedback each time one of them help me..but then you will have tons of feedbacks from me and you may ban me for that..lol..
No..really..thank you for having such wonderful staff who treat it's customers as their own friends. .
What a breath of fresh air. After dealing with GoDaddy and HostGator, this was such a relief. I waited almost no time at all to speak with a rep, and Rumen was very patient and relaxed. We talked like regular human beings, rather than the copy-and-paste autoresponses other companies rely on. And what a great idea with the photo and profile! Your customer service model is one to be commended, I hope you never downgrade it.
I'm writing to compliment you on your level of Customer Service. It is just fantastic and I've already started spreading the word to my peers and colleagues.
The way I came to SiteGround was through pain and hardship. The
previous host for my company's website were heinous. Our site went down (to NO fault of our own) the week that I had sales reps on the ground at the SXSW convention. The timing could NOT have been worse and the response time was something like three days. It was awful. There was no support, except for empty loop speak on in a chat window. You know responses like, "Our technicians are working on it at this time blah blah blah."
So needless to say I suffer from acute PTSD when it comes to my
website. AE35 Media is a start up. We are a small company and as such everyone has to wear many hats and do things that are WAY WAY out of our normal comfort zones. After the SXSW debacle I did the research on my own and decided on SiteGround because your company's online reviews are terrific and your sites virtually never go down.
So a few days ago, I logged into our site and found that the SiteGround curtain had gone up. I'm making the distinction because the site wasn't down. It was just...I dunno...hidden. So I was bracing for the absolute worst when I called the help number and was kinda blown away when a very nice man by the name of Petar picked up, introduced himself and had my site back up and visible in under 5 min. Seriously. It was so easy and painless I was taken aback by it.
Well it turns out (again, thanx to Petar) that our site was curtailed
because we exceeded our traffic allocations. Somehow another site
we/you are hosting for us gained 600,000 hits in under a month. I have no idea where the traffic came from or even if it was real or bots.
The reality is that I don't care. It was for a site for a project that isn't going well and is slated for shelving. All I knew is that I didn't want my own site to go down. So I talked with Petar and he helped me decide that we should upgrade my plan that would migrate our servers.
I gave the go ahead on it and the whole thing happened in under 12
hours. Seriously seamless.
Now there were a couple of loose ends on my end that I didn't anticipate as well...I'm not my company's web guy normally. But I knew enough that the changing of the servers would mean that a couple of things had to be re pointed, and the email server would have to be altered (which meant opening new accounts in our enduser's clients) and I wouldn't be able to access the login window for the back end via my old book marks. And of course I couldn't have been smart enough to think of all of this "stuff" all at once. So over the next couple of days I took advantage of your company's chat room options.
I chatted with Iliya, Gergana and today Olga.
In all earnestness, this is hands down, without question or exception
the BEST Customer Service I have ever received at any time pertaining to ANY online service. All three representatives were courteous,
thoroughly knowledgeable and incredibly helpful. Whatever kind of
training you've given them is exceptional and SiteGround and the level of service you provide should become the standard by which all other
companies are measured. Give the four of them a raise...some sort of
commendation because even though I am in the business of media I am in fact one of the dimmest folks there is when it comes to navigating
things online. Rooting around in the architecture of my site or
accessing the Cpanel is just not something I'm comfortable with, but
all of your reps never...ever..not once made me feel like the bozo that I am. They actually TAUGHT me some things. And now? Now I know just enough to run my business better.
I have confidence now. Because even though I have no real clue what do when problems arise, I do know that your company and your team of
customers reps DO know what to do when I end up on their doorstep.
Thank you for proving to me and everyone I tell that site hosting is in fact a business that when its done well can be a source of pride for all site owners big or small.
I would like to say that I have found SiteGround to be an extraordinary
service. Having tried many others over the years, SiteGround is a breath
of fresh air - the support is the best around and the servers are
extremely quick. I have no hesitation recommending this service for all
your hosting needs, small or large.
SiteGround is an impressive company.
I wanted to rate Carries service a 10 !! Unfortunately all i could select was a high five :) Keep up the awesome service.
Aand thanks again for those most awesome Joomla tutorials :)
Also pls thank the team who put together those tuts for the rest of us to learn from and improve to greater heights.
You guys are wonderful people :) Thank you sincerely. Pls let the team know that this comes all the way from South Africa and that their work is much appreciated and valued. Its due to the kindness and huge hearts of individuals like yourselves that determined individuals like myself can grow and reach greater things in life :)
Have a wonderful day. and thanks again for the amazing work :)
Recently I attended your technical training webinars on Joomla - and they were very helpful! I hope SiteGround produces many more. In addition, the chat service which we are using now is one of the features which sets SiteGround apart and above all other support services.
First, I wanted to say that I don’t typically write reviews. However, the service and support that I received (and continue to receive) from Dimitar Dimov, Teodor Chilov, Delyan Delov, Minko Mihnev, Plamen was BEYOND STELLAR (I had to put that in caps for emphasis :^). Before coming to SiteGround.com, I was with another web hosting provider for almost 6 years. A week ago, I was ready to launch my new website and the other web hosting company told me that they did not support a certain file type that was needed for the new website. I went into slight panic mode, until my husband suggested that I find another web hosting company. SiteGround.com was the web hosting provider that was suggested as the best fit for my specific needs.
In the six year period that I was with the other hosting site, I only used the Help Desk once or twice. However, in the past week, I sent numerous requests for help to initiate the website transfer. The lack support left me extremely frustrated. Most of the replies were delayed or did not fix my problems. Not to mention, I was put on hold for over 2 hours and never got the opportunity to speak to a Customer Service Representative.
Many companies say 24/7 customer support, but it’s more like we’ll get back to you in 24-48 hours. With SiteGround.com 24/7 means just that. They are available 24 hours, 7 days a week - around the clock. When I submitted my support tickets they would quickly go from “Open” to “Open and Processing” to “Awaiting Your Reply”. They were so fast, I found myself waiting by the computer so I could be there to reply!
The gentelmen listed above did everything they could to assist me with getting my files transfered and my website up and running. When I had questions, they answered them. When I didn't understand or needed clarification, they clarified (I am NOT website savvy). The level of detail provided in the responses was and very refreshing (I wasn't just given a link to an article to read). Everyone was kind, patient and and thorough in their responses to my problems. I’m quite certain they probably found me annoying, because I was beginning to annoy myself, but they kept on helping and providing exceptional support. The Support Guru’s at SiteGround.com are not only professional, but it is clear that quality customer service is a priority.
I have only been with SiteGround.com for a little over a week, but I can not begin to tell you how amazing the experience has been. I am SO glad I switched to this company. For anyone looking for a company that provides wonderful support, look no more. SiteGround is the place to be. I am telling everyone I know to host with this company. If there was a “SiteGround.com ROCKS” t-shirt, I’d wear it with pride. So ... stop reading my long review and purchase the best plan for your needs! :^)
I have always been happy with your support. I may have experience, but that is on godaddy's platform with godaddy tools. So when I get lost in your interface or different terminology I resort to chat or a ticket.
I always find the support either way to be superb. I am hopeful that as you grow you will still be able to offer this level of service. Your response times and time to resolution are unheard of in the industry!
Here's to wishing SiteGround a bright future, and hoping more people find the value of your services!
I just had another amazing live chat support session with SiteGround. Problem fixed in under 2 minutes.
We switched from 1and1.com with some hesitation and we have been nothing but completely satisfied since the move.
Ivan, George, Illya.... I can't remember everyone's name. But if you can look up my past chat sessions, I would give all of them 5 stars. Here to stay!
I am VERY pleased with SiteGround. The reason I'm updating so fast is that the support here is superb, and the tools for Joomla work great. Everything just works. I've been with a lot of hosts over many years. The recommendations from guys like Nicholas from Akeeba, Brian Teeman, and other Joomla Gods were right. I look forward to a long mutually rewarding relationship. Thank you and the entire support team. I'm impressed.
I am very impressed with Valcho and all the other support staff who have helped me. The response times are stunning... in mere minutes, and always succinct and helpful.
Now I know why Brian Teeman, Nicholas from Akeeba, the fellow from No Numbers... all the Joomla Gods recommend Siteground.
I will be moving a lot of accounts and doubtless moving from Cloud2 to 4 and then up to one or more dedicated servers in the coming weeks and months.
FYI... I had tried Rochen this past summer for a client. Nice machines, HORRIBLE support. Siteground simply blows them away.
I'm impressed. Give all your tech guys a raise.
You have NO idea how much I appreciate this person. When I see his face I breathe a sigh of relief because I know that he is going to help me. He ALWAYS helps me more than you can possibly imagine. ALWAYS goes out of his way to go the extra mile. He truly is a lifesaver to me. I have worked with many of your people now.. (unfortunately) :-) -) since I am brand new. There was one person in the beginning who was helpful and I appreciated that so I sent a message on her previously. I feel after having really spent some time now working on building my website and having repeatedly worked with so many of your representatives now... while I appreciate all of their help truly, this man stands out way above all the others. I know that seems crazy since it looks like he is new.. but he does.. he seems to always understand what I am asking and answers with an answer that truly helps me, doesn't use language above what I understand and always goes above and beyond to make sure I am on the right track before he leaves.
With all the work I have to do, it seems a bit silly to spend so much time writing this to you, but truly you need to know how top notch this rep really is.
I Thank you. I am grateful more than you know.
I just wanted to drop a line to acknowledge really excellent support from Liliya today, who was extremely helpful and thorough.
But also from the whole SiteGround company, actually i am amazed at the level of help and support I have got through the entire experience of signing up a couple of weeks ago. I can't recall ever having customer service so good. Normally this kind of support is all about trying to convince the customer that the problem is not the servers fault. However, your team have been so happy to help me on any issue.
Really outstanding, and Liliya exemplifies it.
Got helped by George G, took nearly an hour and a half of his time for a technical problem I was having. George was extremely patient with me which im sure that cant have been east as im not the most technically minded. Again the level of service I received from you guys and especially George was unmatched by anything I received anywhere else. For nearly an hour and a half, George walked me through every step of the technical problem until It was resolved. The value for money that I get from the quality of product and the level of service I receive I sincerely don’t think is possible from any other hosting provider. I have done and will continue to recommend your services friends and colleagues needing hosting.
Always a happy customer.
Siteground provides best service for the money. Their customer service is one of the best you can find in the market. Once I accidentally deleted a file and the rep was very prompt in recovering the file for us. We are very happy with response time the website provides. All the admin features in cpanel for the website maintenance are easy to use. We never experienced any downtime or latency issues for the last six months that loopsway.com is live.
Keep up the good work, Siteground.
Hi there, I'll go straight to the point. If you are not tech savvy,they are the best by all means. If you are tech savvy,they are the best by all means. Support, resources, speed, affordable and anything else you can think about. The best hosting company I ever used in 15 years doing online business. Enough said ... They are the top choice.
After over a year of research that I believe your company will provide the best overall hosting for me. I started, as many do, looking for cheap hosting, but could not find any who supported Joomla, my chosen CMS, effectively enough for me. Would they be there to help me when I needed assistance? I had my mind set on two other companies (InMotion and CloudAccess) earlier this year and but decided to check the web again for alternatives because I could not decide between the two companies. CloudAccess appeared to be more Joomla centric but would become expensive if I needed more than two websites. InMotion was local, but seemed to lack full support for Joomla. After reading reviews in the past few days, I believe SiteGround is the place me. The price is more than I had intended to pay, but you get what you pay for in this world today. I believe that after reviewing your site and it’s services, your pricing is reasonable and probably a very good deal in the long run.
My research today landed me in your chat room with Teodora. Teodora was knowledgeable about your features and answered my questions well. She offered to contact me when I am ready to begin with SiteGround. I was surprised with how fast she was on line to chat. which was much faster than other companies I have contacted. The session started off with an interesting term, “freaks”, which caused my eyes to open. Being a “freak” about Joomla means I would be getting a company who is very interested in the CMS and therefore more qualified to help me learn and get better at developing my website and should provide more assistance when needed. She asked about me and my experience, the first to do that. Being in customer relations myself, as a pharmacist and manager, I noticed that she placed the customer/client first in “asking to know about them” therefore ultimately making it easier to serve them and give them something needed as opposed to selling them something. From the beginning, her answers were concise and informative. If she her behaviors represents the company’s goals and mission, then she is an asset to your company in my opinion. Yes, I know that she is in sales and her job is to sell, but I got a different sense of value about your company in chatting with her.
As I continue to peruse your site, I am learning more about your company and its services. Should I have any more questions, I will contact Teodora or someone else in the Chat feature to get answers.
Thank you and I look forward to using your services soon.
Hristina did an exceptional job of walking me through the steps of registering my domain name through Site Ground and then immediately updating my DNS to link to my new domain. The process was surprisingly easy and I am happy to have my hosting and domain name now linked to site ground. Your updates over the past couple of months and year have been dramatic (especially considering there was a point I considered switching to a more designer/user friendly site). Customer service is often how I eventually make my decisions, and I am happy that I have chosen to stay with Site Ground as I don’t imagine my issue could have been resolved in a more straight forward and customer friendly fashion.
I have been using SiteGround for many years and find them to be the best in hosting I have dealt with as the webmaster at http://www.newlibido.com Server speed and down time are never an issue. Their customer support is the best I have ever dealt with.
I use SiteGround for http://www.brazilianmiracle.com an osCommerce site. They have the most reliable service and fastest tech support I have ever experienced.
I had a lot of choices when it came to hosting http://www.androidminipad.com and SiteGround was the logical choice. Their Softaculous installation program and WordPress support make maintaining my site a snap. Great Tech support and fast servers. Highly recommended
When it comes to WordPress hosting and technical support SiteGround is the only recommendation I will ever make. Installation, backups and updates are a snap and their support team is quick and professional. Two thumbs up!! Mike from http://www.androidminibox.com
I have been tearing my hair out lately using GoDaddy. I tried Hostgator and hated their interface. I tried Network solutions and they had one of the most difficult experiences to deal with ever, plus they Spammed me constantly.
You are unbelievably awesome. You (Valcho) installed my Magento site when the development team i was working with was screwing everything up. I am going to work to get you as much business as possible. You're the best service I've encountered in any industry so far. You will have 100% of my business from here on out. Do you have an affiliate program?
My name is Thomas Smith. A few minutes ago, I had a lengthy discussion
with Mirko about moving my hosting to SiteGround. I had reservations
and concerns that he completely eliminated. I have been with my present
host for three years, but need to move because of changing to Magento.
It is a very difficult decision that I am making because of the
kindness, patience, and service that I have received for them. I
explained all of this to Mirko, and he made me feel like I had known him
for a long time. I am now sure of my decision, and will be making
SiteGround my new home, thanks to the patience and understanding of
Mirko. He is a competent sales rep. I speak from experience, because I
too, have a long history of customer service related positions. Mirko
is to be commended on his methods. First he listens... Then he
sincerely responds with helpful information. Our dialog was long, but
for me the initial contact was important. I have always been told that
in life, We never have a second chance for a first impression. Mirko
made an excellent first impression, which for me reflects credit on your
entire organization. I am now looking forward to becoming part of the
SiteGround Hosting family.
I just finished a chat session with Teodora N, have had her help me once before, months and months ago.
Teodora is like a breath of fresh air- a real pleasure to have assistance from. So precise, so accurate with information.
Here is a review which I just posted: on this website:
I have accounts with 5 different hosting companies, and SiteGround really holds the lead, for customer service, "switched on" people (Teodora N!)- and simply going that extra mile to please.
When I first signed with SiteGround years ago, I was skeptical as I'd never heard of them- but a friend pushed me to them- and I have never looked back. We recommend a lot of clients to SiteGround for hosting, and have never had problems.
SiteGround are very proactive in security- this is really impressive!
When you speak with their people, there's no guessing- like some other hosts. The people KNOW, they UNDERSTAND and they can communicate and action- in a positive, results-oriented manner.
I have just finished a live chat with Carrie. And discovered that she
only joined SiteGround 2 months ago!!
Wouah, she is doing great, really. Keep on the excellent work Carrie!
And congrats to the training manager as well
She had 5 stars!
All the best from an already happy new Joomla customer!
(Thanks to Peter van Westen and Nicholas Dionysopoulos)
Delius is a website/application integration partner, with a strong focus on Joomla and CiviCRM. We've been working with the same hosting partner for over 8 years, but over the last year, we felt less and less well supported. Since I seemed to run into SiteGround at every Joomla event, I struck up a conversation with Lilyana about what we were looking for. Before I knew it, I was talking to technical specialists about specific details, discovering a few important things about SiteGround. First, they're smart: they ask the right questions and come up with great suggestions or alternatives for what you are trying to do. Second, they are committed to Joomla : this is no hoster that just runs servers and assumes you handle the. Where Joomla is concerned, it is more a partnership and their knowledge extends to operating Joomla as well. Third, they are eager to get things done. I had a test package up and running before I could sit through the next session, and installing Joomla (complete with hack monitoring and auto-update) took less than 2 minutes.
As our pilot installation progressed, we got to talking to Daniel, who was helping us plan the migration of over 50 sites for 30 customers. We had some hard ones (multiple domains under the same SSL certificate, multiple installs with shared code but different databases, ...) but there seems to be no end to Daniel's ability to find a solution. Of course, not everything we ask for is possible -- but it's cool to have someone who actually understand what you try to achieve and thinks along with you to find something that will work. So that was lesson 4 : this is one hell of a focused team!
We're currently getting underway with the complete migration, which will take another month or so. Why not faster ? Actually, SiteGround is not the limiting factor. We want to inform our customers and manage the testing of the new installs one after the other, so we are taking it slow. This gradually introduced us to the capabilities of the helpdesk, which is key to maintaining actual operations. And once again, speed and competence. It gets boring and repetitive, but it's true.
Smart. Fast. Dedicated. And at prices that give others a serious challenge. You not on SiteGround yet?
I'm delighted to receive your note and am grateful that you forwarded my message to Ivan.
In the past 3 years I have used 3 different web hosting services for the church's site. None of these companies provided an ideal fit, so I began asking for recommendations from trusted colleagues. Siteground was highly recommended by Anthony Olsen of JoomlaBamboo as a Joomla! friendly host. After reading about SiteGround's services and technical expertise, I terminated our account with Rochen Hosting (up for renewal in October 2013) and moved uucb.org to Siteground.
I am very pleased by my initial experience with SiteGround's customer service and look forward to being a long-term customer.
I'm writing this email because I've spent more than 6 hours chatting with pre-sales for the most famous and successful hosting companies and I was not going to stop this process until I find the best choice (of course I've read hundreds of reviews..), but when I started the chat with Kristina and asked her about what plan do I really need she didn't hesitate to help me making the decision and she also have a good knowledge about (what I was inquiring about) which I didn't find in the other service providers.
So as a result I stopped searching for the best hosting providers because I found SiteGround.
Hi friends of SiteGround,
Thank you for the excellent service!
This is the first time I am using SiteGround for my web hosting. Recently I was recommended by a friend to give SG a try. And today I experienced unparalleled service from your support crew which totally dispelled my initial worry.
Olga was extremely patient in following through my needs (I couldn't register my domain after several attempts). After some security verification on the phone and via my ID, my registration successfully went through. I was in fact impressed with the extra step.
Overall, the whole process was hassle free and speedy. My domain and WordPress installation were completed in an instant!
Continue to keep up the great work with the support, and I look forward to experiencing the other services of SG.
Hi i am amazed to find your support as today the image of your company's support service overtook HostGator where i was previously hosted
Hats off to Olga who patiently replied and tirelessly strived to solve issues
Instant replies and out of the way help which i didn't expect has taken image of SiteGround many notches up straight to top
I will be recommending this to my friends,developers etc
I wrote a review at whoishosting.com i am not sure of spelling of this site
First of all, congratulations for what I would call one of the BEST support team out there that I've ever seen in a hosting company.
As always, there are great people that excel more than other ones and with their exceptional communicative skills, give the extra
mile and do the impossible for providing every customer with the highest level of quality in assistance that we deserve.
In this particular case, I would like to recognize that Olga has exceeded my expectations. This is around the 3rd time that
she assists me, and she has managed to resolve every single issue and answer every single question in the best possible way.
I don't know what SiteGround Customer Center would be without her as she is a key person in this wonderful helpdesk.
Once again thank you for having such great people working 24/7 in order to serve us in the way that we, the customers, deserve.
Feel free to keep counting on me as a loyal customer, but keep up the good work.
Best wishes, & have a nice day!
There are so many amazing aspects to SiteGround from their fabulous attentive staff and support, state of the are security, finely tuned performance server with locations all around the world and of course a price that can't be 'Beat'! This is a hosting company that really does tick all the boxes and the ticks keep on getting bigger! Thank you SiteGround.
I'm writing about Silvia, but also about EVERYONE at SiteGround. Your customer support is unmatched. I'm so happy that GoDaddy did such a horrible job with me that I sought out another web hosting provider. I've called SiteGround 3 or 4 times, and tech support picks up the phone within a matter of seconds, and everyone is not only helpful, but also knowledgable and HAPPY to be helpful. I've chatted online twice now, and both girls were great there, too.
Silvia was very friendly, helpful and determined to find a solution to my problem. When she couldn't find the answer, she submitted a ticket to look into it further - without just leaving me hanging like a lot of people might when they don't know the answer to something (and her not knowing the answer in this case, was likely because of my 3rd party template - not her lack of knowledge).
Thanks for being awesome!!
Choosing the right webhost is just as important as your websites content and design. I believe that Siteground is the best possible host for my (and your) Joomla website. Not only are their servers crazy fast, but so is the support. They also stay on the cutting edge of technology, being the leader and an example in webhost related things like caching. But what trumps all of those positives is that Siteground is run by a group of super-kind and passionate people.
In a lot of respects you can judge a company by how friendly their staff are. SiteGround provides the most friendly and patient support I have found in the seven years that I have been running my website. They also back this up with top notch servers and services, which makes them an unbeatable proposition when it comes to choosing who to host your site with. I trust SiteGround whole heartedly to help me to run my online business.
Thank you for this note. It pleases me that you read these notes and responded to me.
I want to talk about Peter as he has been my main resource within your service. My IT assistant set up this account with you and followed up anything that needed to be done.
When he was gone I took over but would have never been able to accomplish what I needed. Peter walked me through everything, assisted me in getting another account with you for straighttothechase, helped install WordPress and is always there.
Dimitar, it is very unusual to be able to establish personal relationships in a call center across the world. I am always online, often deal with call centers and in most instances walk away from these encounters with deep frustration on the lack of communication.
It says a lot about you that I know people at your center, that I can look up the bios and find out more, that there is a picture to be able to visualize the person and that I like your people personally.
It also says a great deal about you that you support real connections to solve problems together.
Thank you again for all that you do.
I am generally always pleased with the support I receive from Siteground, but I would like to go the extra step and comment on my most recent support experience. I was helped by Hristina with a very urgent matter that kept our website from working properly. Her help was extremely swift, precise and solved our issue in less than 5 minutes. I am very happy with how swiftly and effectively our issue was handled and felt I wanted to go the extra step to point out that we received excellent service.
I wish to compliment Olga for her excellent service, I had a very good chat with her and she understands what I needed.
She solve my problem immediately.
Congratulations to Siteground for having this very friendly and helpful staff.
Thank you. This message made my day...my evening and its residual will last for quite awhile for all of us here. Taping this to the wall for all to see. Your assistance and the style with grace in which your firm has consistently delivered to us here has been astounding and a miracle for me to witness that level of professionalism. But to be the receiver, would cause a salty discharge to emit from anyone's curtain lids. :)
We've long sensed that although you may be thousands of miles away from our screens, you've consistently delivered a great product & your attention to our challenges has made all of us feel like we're in this huge digi-family with you all. Solving the challenges of any creative is difficult but the way each person working at Siteground does it, is a distinct classic style of vintage-styled courtesy you curate for the entire planet. You are a very rare culture of creatives. We will never forget what your firm has done for us. And I am deeply humbled by receiving this email and amazed to see you subscribe to the same fun and shenanigans we do over here. Unbelievable! Thanks for that extra added smile too!"
I have been a customer for several years. Best Customer service ever!!!!
Good and speedy response
I would like to commend a member of your staff, Mr. Lubomir K. for exceptional quality service which has reaffirmed my conviction of SiteGround being the best hosting provider on the Internet.
The details of my interaction with him can be found in ticket#817519 for account makingadifferenceforglobalharmony.com (Managed for Felipe Noguera)
He has understood the predicament that I was in and was flexible in offering a solution that proved timely and successful.
I manage over a dozen customer websites hosted on SiteGround and I will continue to use SiteGround as my premier Hosting Provider for all current and new business largely influenced by the company's ability to retain such good team members.
Kudos to you all.
I spoke with Ivan M. today, regarding purchase of 2 domains.
He was so nice and incredibly helpful. He resolved my needs immediately in a professional and positive manner.
Ivan was an excellent service representative to speak to because he genuinely listened to my concerns. He offered all of the help he could, researching my claim, purchasing my order for me and parking the domains for me as well.
Ivan M. is truly an asset to your organization!
Please thank him for me again.
Hi! I want to share my story of utter and complete satisfaction with you! It goes back to a year ago. I wanted to control my site. While working with a webmaster I no longer wanted him to manage or admin anything. He repeatedly shared that he provided the information to complete that. Much to my disappointment it was not working out. It was contentious and I was not a happy camper.I phoned siteground directly and a reasonable solution was created (I believe the gentleman is Ivan). I agreed and we moved forward. During this past year I must tell you Siteground has continually exceeded my expectations. As a result I am a huge fan.
I am writing this note (letter) a year later because the issue resurfaced at renewal time. Both Peter and George walked me through it and successfully called me down off the ledge (if you know what I mean). George was so patient and listened intently regarding my concerns. He went the extra mile to confirm that my needs were met.
I firmly believe that the real measure of a company, individual, etc. is when things are not ideal. Having been met with such an incredible group of individuals that make up your team has proven to be a joy (over and over). Even when I didn't know what the heck I was doing or describing their demeanor and communication skills got me through.
I realize this is a long note. I apologize for it. However, you would not know the backstory without it and not understand how much I appreciate you guys. Besides, most people write notes this long to complain so surely I should be okay writing this length to share a heart felt word of thanks, right?!!! Heehee:~).
Please thank your team for me: tech support, billing, customer service and all the ones that make Siteground what it is!
WOW! That's really all I can say. My son sat at my PC while I went to the kitchen to get a cup of coffee and somehow started a delete process on my entire account in FTP housing many domain names.
I closed the FTP program, but not before it was to late, Everything was broken.
I submitted a ticket, Dimitar picked it up within about a minute and had already started the restore process before he responded about 60 seconds later. Just over 3GB was restored and the sites all backup within 10 minutes of my ticket submission. Truly unremarkable support, Just Outstanding. I just started shopping around for Semi Dedicated hosting prices. but now, I'm not going anywhere and will simply be upgrading my accounts at Site Ground, not going anywhere. Just can't beat the support! Especially when in disaster mode.
I thought it would take hours to get a response on a ticket like this, not seconds.
Thanks a lot for your great support (Daniel, Nikolay, Kiril and Lubomir). This is 1A service and 1A technical competence - in a super short time. Really didn't expect that solution THAT fast.
Fixing the email issue in Egroupware 1.8, you did a great job as a team and individually. The issue wasn't just resolved by standard FAQ like solutions but needed Database knowledge, scripting knowledge, teamwork and good technical knowledge.
I manage www.ArmanTheDesigner.com through Siteground, and have managed other websites through your service for a total of around 2 years.
I've been with over 12 webhosts over the course of 10 years, managing close to 15 websites during my career as a designer and content manager. I have never, in all honesty, had a webhost as awesome as Siteground. From technical support to sales inquiries, to the amazing pricing and absolutely astounding features, Siteground has delivered a 5-Star, 10/10 experience for me every single day without missing a beat.
I will remain a patron and supporter of Siteground for many years. This is the kind of experience I've been expecting, and all other hosts (Except Siteground) have fallen short.
Thank you for kicking ass.
I used to be in support myself and also a technical support manager, so I am well qualified to evaluate technical support activity.
Lubomir's action with regards to my problem is truly exceptional.
I had a problem that from one day to the next I was unable to login to my Joomla Admin for my business site. A highly disconcerting event. 2 support staff had had a look at it and were unable to resolve the issue. The last report showed that some changes had taken place on my login files, which really disconcerted me, so I re-opened the ticket asking about details of those changes as it wasn't me who had performed them.
Lubomir could have acted based on the information provided by his colleagues, but instead he checks for himself, and lo and behold the problem could now be solved.
Although we do not know the cause of the problem, the fact that Lubomir took action from a clean slate, has saved me time, effort and money.
I do not diminish the work performed by Lubomir's colleagues, as it remains a mystery what caused the problem in the first place and why the problem was resolved from one day to the next.
But in Lubomir's situation it would have been easiest for him, to not check and to direct me to buy additional support, which would have left me very unhappy, because the problem was not of my making.
Instead Lubomir has made me very happy and a more committed customer of SiteGround and as a result I am more likely to continue to add websites with SiteGround.
Overall your support staff are helpful and the main reason for me to be a customer of SiteGround.
I'm just going to say this, It's customer service reps like Ivan that make your service a 5 star experience. Keep doing what you are doing!
I just spent a little over an hour with Iva using your online chat.
I am in the North East and had my computers and warehouse destroyed.
As I rebuild everything from scratch it is refreshing when someone like Iva comes along.
Being patient was one thing.
But she also listened as was able to solve the issue.
Please send her my thanks and make sure you all know you have one valuable employee.
I'm a rather seasoned webmaster. I've had over 15 websites in 5 years, 10 of which are thriving. I'm very particular with my hosts, and I'm happy to say that Siteground has earned my business for my last 3 (and all foreseeable future) websites. Mirko Tilev is, BY FAR, the best customer service representative I've ever chatted with. He's incredibly professional and articulate, and if I didn't value his help on Siteground's side so much I'd hire him myself.
Mirko is what I wish all customer service representatives could be. Seriously.
I read about the whole review online and then watched the video. I have watched for many others too but Anna Georgieva made me believe every word of that video and review.
She not only made me comfortable, was patient, eager to help and more. I felt like talking to a friend rather than some customer service id. Apart from the offers she is the primary reason for trying the site ground service.
I am grateful for the assistance and I look forward to the awesome tech support that I read about too.
We knew that SiteGround is a great hosting company, but we didn't know that you have such a great customer support.
Today we've been looking for an answer in a certain topic, and I've been served by one of your customers - Iva Kitipova.
After spending ca. 5 minutes in chat with her, everything was explained nicely, clearly and professionally.
I'm glad that you have such a great support staff, and we decided to share a small word of praise for Iva.
She was very generous, very polite, patient and quick to answer all of our questions, so we decided to let the company know about it.
We'll keep sharing a good word about the SiteGround as a company and the services you provide.
I would love to put in a good word for Yavor. Yesterday I opened a ticket Ticket 771434 for account kizzieskorner.com And I am so very satisfied with the service I received from Yavor! I'm a complete beginner when it comes to hosting and website building - Yavor was extremely prompt with his responses - very positive and helpful in explaining all the details, although he could have just answered the question it was actually good for me to know "how" and "why" it happens - I really appreciated this detail! I really appreciate the service I receive from SiteGround - I have not had an issue at all and I LOVE the 24/7 technical chat help! Its so great to have someone nearby!
Thanks very much for all your great hosting services! I cant wait to renew
Dear SiteGround Management,
I am writing to let you know of the excellent service your Support Team Member Yavor Ivanov has provided for me. I had a problem with a crashed MySQL table on my social netorking site, and he repaired it within minutes of my posting the support ticket. This was minutes after I chatted with Borislav and received the recommendation to open a support ticket. I am extremely pleased with my total experience hosting with SiteGround from the excellent customer and technical service I received when you installed my SocialEngine script to today. I am blown away by the lightning fast professional response and resolution. Your customer service and tech support are top notch.
Never just a canned response, but perfection, execution and personality in support! SO IMPRESSED WITH SITEGROUND!!!!
I would like to say thank you for your company and employees constant quick response! This is why I will continue to use your company in the future, whenever I may have an issue your team promptly fixes it. Five star service, thank you!
Just a quick note about the support Daniel has provided. I was getting the runaround from a developer of an extension that i had installed. He was simply wiping his hands of the issues i was experiencing and telling me that the issue lay with the server setup or "somewhere other than my extension".
Thanks to Daniel, i can now get back to the developer and tell him exactly which of his file is causing my problems.
Hi Manger at SiteGround,
Iva was absolutely amazing, she helped me so much, was so totally awesome. She is worth at least twice what you pay her. If votes for goodness count for anything she gets a million from me. Thanks for having such amazing, wonderful, helpful and cheery staff, she is a complete asset to your business.
One Very Happy client.
Teodora is kind, and understanding, and sweet, and skilled, and customer-oriented, and - well, everything I could have asked! (even good-looking, but never tell her I said so, ok?)
Thank heavens for such a jewel!
I contacted SiteGround support today and had the pleasure of having the help of Anna. She was absolutely fast, efficient and simply delightful to deal with her.
Since I have worked in customer service in the past I wanted to let you know that people like Anna are those that keep your customers happy and staying with you, and as a business owner now, I must say that is people like Anna I would love to have working for me.
Thank you very much.
I have just open an account with you few days ago
(www.artistacollection.com) and the service I have received since is
Your staff is very helpful and they know what they are doing.
I have been helped by:
- Georgi Vasilev
- Ralitsa Mincheva
- Teodora Naydenova
And I give them all a 5-stars service!
I won't hesitate to refer your service to friends.
I am happy with the services offered to me by Anna. I also requested her to forward my number to SiteGround so that if anyone of them happen to be in Kenya, it would be my pleasure to share over a meal because I love
Very helpful Iva was. Great service. I love it. Having this chat support is great. I know what I need to get done to start the process. Before speaking to Iva, I did not know what to do. The quickness of getting support was superb. Thanks Iva!
Support was very patient with me an helped solve problem. Thank you.
Fast response and personable and friendly customer service reps. Having a picture and profile of the person you are chatting with is a great idea! Made me feel that I wasn't chatting with a robot. A so far! Keep it up!
As a new joomla user this website is giving me great support to build my website.
In my line of work, customer service means everything, and I always want it to be at the top of the list for companies I choose to work with. I've been with SiteGround for over four years now and have NEVER been let down in this regard. Thanks!
Thanks Georgi! I appreciate such quick, great and responsive service! 5 STARS I say!
Siteground tech support is the best I've ever dealt with. They have skillfully handled every tech problem I've encountered. I am so satisfied with their hosting and their tech support that I am moving all my sites to siteground as they expire with other providers.
Fantastic job, very quick, thank you again in solving our problems.
Speedy, knowledgeable, helpful. Never been disappointed with siteground. Wholeheartedly recommend.
Did a great job, great attitude, and lots of fun to chat with. Excellent customer service skills
Siteground is the quickest, the fastest, the most economical, the most professional hosting service that I know of on the entire world wide web. Siteground is an ace in the hole, they are so good I never mention them to my competition.
Siteground support team is one of the best in the industry. They tirelessly work and make sure all of my web properties are working at full output! Thanks, guys and ladies!
Great customer service all the time! Always fast and efficient and extremely professional! :)
Very responsive and reliable. When I had to take over an active forum on short notice, SiteGround made it painless and quick. Their customer service, both on-line and the telephone. has been very easy to work with.
Who the hell are these guys???? ........ Yavor Ivanov and Stanislav
Belchev?......And why aren't they working for ME instead of
These guys are GREAT!!!
Perhaps I should travel to SiteGround's headquarters! Perhaps I should
get on a plane, and then a train, and a taxi and then a bus, and then
sneak in to your headquarters and kidnap them! I could take them back
here to the great state of Nevada in the United States. I could tie
them to a desk and make them my personal computer IT personnel!!!
But of course, if I do such a thing, then their families will not be
happy, the police would not be happy, and SiteGround would not be
happy. And of course, if I did these things, then Yavor and Stanislav
would also not be happy!!! (this would NOT be good!) So I ask you:
What should I do???
Well, I guess the best thing for me to do is to not disturb the
natural balance and the natural order of the Universe. All of us who
live here and work here are "family", and it is never acceptable (or
wise!) to upset the family balance of the Universe.
SiteGround and its family of professionals are the best of the best!
They deserve high praise.....ALWAYS! Why?
Because they are ALWAYS professional, ALWAYS highly-knowledgeable,
ALWAYS fast, ALWAYS polite and ALWAYS courteous!!!
And.....SiteGround personnel are.....
ALWAYS ALWAYS ALWAYS ALWAYS ALWAYS ALWAYS ALWAYS ALWAYS ALWAYS ALWAYS
RELIABLE!!!! RELIABLE!!!! RELIABLE!!!! RELIABLE!!!! RELIABLE!!!!
Siteground continues to be a web host I trust; I am impressed with their dedication to customer service. I have been with them for six years and they were a savior after several other webhosts that turned into nightmares. They always respond to my support tickets or questions, and I have never had any downtime on my web site. They've even gone above and beyond their duties to help me when I needed it.
Siteground is so much better than my last server experience. I don't feel alone and "on my own". They have gone out of their way to not only help solve issues, but help us operate efficiently and have gone the extra mile several times to make it happen! Thanks Siteground!!
I've been a very loyal and happy customer of Siteground for many years now. I rate them and their fast and highly knowledgeable support team AAA+ in standards and service. "The host with the most!"
Siteground has the best support team on the Internet! I have been in this business for a long time and Sitegrounds staff is always willing to back us up with their unique expertise. They are quick, professional and friendly.
FANTASTIC service and quick response...I truly appreciate you guys!!!
I had a major issue with my forum and was going round in circles but up stepped Dimitar again.
This guy has helped a few times and always goes beyond the call of duty to help.
He is a credit to siteground and the main reason I will always recommend you to all my contacts for domains, webhosting etc.
Please pass on my thanks and give him a big pat on the back from me and my forum members.
My new Joomla website is a day or two from going Live but I'm very impressed with the fast, courteous AND knowledgable help I receive from Siteground. I would not have a Joomla site anywhere else. Period.
Great and so easy - will actively recommend SG to others
98% of a great support! Of course we all are people and also sometime is a full moon nights... :), but overall, I am completely satisfied.
I am starting a new business and my web site and hosted services are key to success. Fortunately I have the Siteground Support Team assisting me so quickly and accurately they feel like my own IT shop!
The support provided by SiteGround is second to none. Super fast response times and accurate information provided at all times.
The best, every time you need support they are ready. Excellent Hosting Service.
I am completely and utterly amazed at the extremely efficient and proficient customer service staff at SiteGround. I cannot recommend them enough!
Siteground's technical support and customer service sets them apart from any other provider. There's not another company that comes even close to the quality of service I have received from Siteground.
I wanted to thank you for the quick and capable assistance.
Wonderful help. I will continue to spread the Siteground "word" to family and other businesses!!
I am happy to be a customer reference.
Once again SiteGround has helped me significantly! So proud to be using SiteGround as my host.
Siteground customer services has been fast and accurate any time I need assistance.
This is the best customer service! Always fast at solving the problems, always capable of finding a solution for you.
I am very much happy with the services at Siteground.com
Awesome support as always from the team at Siteground. That is why I continue to renew each year.
Siteground since the beginning has always been very patient and prompt with the questions and requests for service that I have had since signing up. Many thanks!
You guys are awesome!!! Quick response and no-nonsense answers.
Thnk you again for your help!!
Greetings and well wishes.. this is Mike here from Digital Blowfish Pte
Ltd - Singapore... I purchased your Hosting Plus package 2 days back and
I would like to extend my appreciation to your full team for their
support they have given me via online chat, email and helpdesk (Anna,
both Sebastians from tech and sale :-)).. they have been very patient
and helpful throughout while solving my DNS and Domain issues.... you
can understand the extent with me being a layman with the setup and
administration.... keep up the good work.... I am sure your company
already has a firm foothold as one of the most reliable and quality
service (both for service and products) in this competitive online
Fast support. Fast billing resolutions. Fast servers. 99.9% Uptime (I think I saw my site down for like 2 seconds this whole last 2011 year) The features just keep getting better
Amazingly responsive, informed and polite. Siteground support is truly outstanding!
After many years in this business I can sit relaxed and be sure my clients data is online and safe.
What can I say more? It's just amazing!
You will not believe what SiteGround can offer for just a small price.
Powerfull servers located all over the world with unlimited space and bandwidth with no downtimes.
You'll get your website running in no time with the fast ticket support, live chat or phone support.
First, I was suspicious but after few weeks of testing I was very happy with my choose (SiteGround.com) and now I am using SiteGround hosting for my vBulletin community forums and I even recommended it to my father for his company and he's happy too with it.
Thankyou for providing the best WEB/VPS Hosting around :)
The response from the technician (Plamen M.) was very good and he dealt with the issue very promptly and courteously.
Siteground support is a very pleasent experience indeed, quite unlike the general norm. Thanks
With Siteground, its enough 5 minutes to get the work done!
EXCELLENT support service...
Siteground has fantastic customer service! I am extremely happy with the speed when solving any issues I have with my email, hosting, transfers and domains. Thank you for your great customer service
Thanks for the super-fast response.
(Too bad I suck at web-design to cause the problem I had in the first place.)
Amazing assistance every time i request it! Some other companies should take note, or maybe not because then Siteground would have competition.
One of the things that sets SiteGround apart from the rest is the professionalism of the staff, especially the technical staff who have been consistently fast and efficient any time that I needed them.
Siteground has always gone out of their way on the customer service side. They are prompt efficient and a pleasure to deal with. I have five sites on their servers and they never let me down.
Fast responce to a script query issue.
Solved and set up by siteground tech support. 10/10
Siteground's support staff are always quick to respond 24 hours a day.
I appreciate this high level of support!
this is why i ALWAYS and will always use siteground without hesitation. i have NEVER had a case where my help ticket wasn't answered quickly after i entered it and any issues i've had have always been resolved. i did a lot of research before deciding on siteground and have never regretted the decision. when clients want to use a different hosting company, i never even consider it. if they want me, they get you too :) thank you for making it such a pleasure to work with your team!
You guys are great ! Thanks for the very speedy resolution to our self-inflicted problem !
I see you are very professional company, and hope many sites and recommendation for SiteGround will be done.
Dear SiteGround Sales Team,
My request ticket was resolved in a professional and timely manner.
Excellent customer service from SiteGround Sales Team and Tech Support
Joseph Perez, owner & founder
PRECISION STEAM CARPET CARE
Server uptime is an absolute UTMOST nitpick area of mine. I don't want to see my website say 404 offline for more than 5 seconds in a whole YEAR. well this host I have seen ZERO seconds. I think it went offline for a half a second once or twice last year?
But besides Server Uptime I need HIGH quality support from caring dedicated people. Siteground has it all.
The help desk answered my questions in a very short turnaround time. Much quicker than any phone numbers, call centers etc. where they leave you on hold forever. 5 stars for SiteGround help.
Your support always amaze...quick..precise..Thank you
Very strong support. I normally give them the problem and sleep over it. Next morning when I login, its sorted out. You want to have a good nights sleep - try them
I'm extremely happy with the Tech Support from SiteGround.
Superfast and efficient !!!
Very, very satisfied !!!!!!!!!!!!!!!!!!!!!!!!!
Best Wishes to SiteGround,
Brilliant work for my urgent (self-caused) problem - lifesavers!
SiteGround is a wonderful web hosting service! Very comfortable website management, great and affordable pricing and the best thing is the support! The people that support you make you feel like you are part of a big family, The SiteGround Family! Those people can spend hours to assist you with your issues and will do anything to have your problems solved. A day after I joined their service, I received a call from SiteGround welcoming me into the service and checking if I need any help! Recommended for anyone out there that want a website!
Thank you very much! I have been continually impressed with the level of support your company has. I am a former Godaddy rep and a ex-Microsoft tech as well as a former Dell tech rep. I have had accounts at various hosts and have had clients at other hosts. I have never seen the great service I get here. I'll continue setting up my new clients here when I can. You make me look good!
SiteGround has been a very good hosting service. They are fast, reliable, and their CPanel is awesome. The support is great too! Anytime I have an issue they are very quick to respond. I would recommend them to anyone in a heartbeat. Thanks SiteGround!
I am very satisfied with SiteGround's staff, help me resolve an issue in a few seconds, thank you very much, Support Team!
Always such good service at Siteground. Had to get my server upgraded so we could use the latest mySQL. Done in about an hour. I'd still be trying to figure it out. Now it is all done and nobody even knew... Great job, well done.
After making the mistake of moving from SiteGround, for a host who made big promises and didn't deliver, I moved all of my sites back. Keep up the great service. My sites haven't seen any down time since the move and for some reason spam is almost non-existent on your servers. I don't know how SiteGround does it but I am thankful for it.
Can't get any sleep without knowing my digi-world is safe. I've been able to sleep soundly & without nightmares or interruption since 2009.
Amazing customer service! Support was fast, effective and courteous and got my site up and running in less than an hour.
I particularly enjoy the Support Siteground gives. It's Superfast and Intelligent. Thanks for always being there!
I want to thank you for your wonderful and courteous staff (sales and technical). They have the most patient and caring attitude. I am a beginner and was at first hesitant to ask because I didn't want to sound "stupid", but your staff made me feel so comfortable. They walked me through the process. I have been trying to study the Joomla video tutorial, because of your staff, I am able to follow through the process. I have a lot to learn on how to create my website www.trekfit.com, but because of your staff's caring attitude, I feel comfortable that I will be successful in creating it.
People need to know more about you guys, because you have given me so much than I expected. I will definitely put your link in all my sites. Thank you again and God Bless!!!
This morning I contacted your chat support and got Martin. He helped me cancel a website I had gotten for my grandson last year, but my grandson never used it. Martin took care of that for me right away, with no hassle at all. Then he asked if there was anything else I needed.
I have 9 other websites with you under several different usernames. It is always difficult to remember the various logins. So I asked if he could collect them all under a single login for me. In less than five minutes, he had verified them all and moved them under one login for me.
Martin was very polite, caring and competent, and he didn't at all resent doing something extra.
These changes will be so very helpful. Your up time is always exceptional, and every time I contact you guys for anything, I get great support. Martin's help was excellent and while rare in today's world, that level of care and competence are typical of the great staff working there.
Art & Deb Mealer
Hello Siteground, just a short note to thank you all for the support. Specifically Yavor, Todort and particularly Dimitar. I have tried many times to move accounts from server to server over the past months and gave up time after time.
With you all's help, I finally got to it in the past 24 hours and now moving accounts through Cpanel, FTP and WHM.
You all complete each other really well. I started on this with Dimitar last night, and each of you manage to pick up the ticket flawlessly adding complementary suggestions, looking at the issue from different angles, that really helped. You make up a great team. You were awesome in helping me out, not giving up on me.
This is not to say that I won't run into challenges again in the future and can pretty much guaranty that I will need more support and I know you will be there.
http://SoCelebrities.com real time news about your favorite celebrities
Incredible fast response!
Everytime I have a concern or question regarding the use and configuration of my shopping cart SiteGround is quick to respond. They have a very knowledgeable support staff and always follow through to ensure that my issue is resolved to my satisfaction. I am very pleased with their quality of service and highly recomend them to anyone looking for a great hosting company.
Industrial Parts Online
Solid and timely service to hosting and application problems.
The site has extensive self-help tools for just about everything--BUT when you need a real person, I have had nothing but excellent--timely, professional, knowledgeable--support.
What can I say!!!! I am amazed seriously this guy Martin is a down to earth, straight talking, to the point guy!!!
He is a gem in your support infrastructure within 5 minutes he had sorted out my issue and made me a very happy customer indeed.
Could you somehow repay him for his diligent effort that he has shown to supporting me, just mention that he is doing a great job and that your company is pleased with him. I know something as simple as that will push him further to deliver the best possible service and it doesn't take much to go out your way to thank someone.
It is not common, as I have dealt first hand with other companies support services and they don't compare to the speed and the friendliness SiteGround offers!
Once again thank you Martin and SiteGround for this amazing support. :)
I just wanted to basically mention that you guys at SiteGround are doing a really great job in terms of your support services. I mean compared to some other hosting providers/ Internet service providers your system has left them in the dirt. I have prior experience of trying to get help from other companies and they all ended up making my head swell up because they just did not speak to the point and in a friendly manner. This is the first time I have experienced such a quick, efficient, precise level of support where I did not even have to explain myself in too much detail.
I recently signed up to have my site hosted through SiteGround. I have one major complaint. You can't possibly be paying Anton enough I was probably his biggest pain in the ass customer of the night and he was patient and walked me through every step of the way. Whatever award you give a rep for salesman of the month, he deserves it. Siteground will be my home for a long time.
Your support is the best
- quality as promised
Quick and very good! Even took the time to explain how the problem was resolved.
Great response time, and clear directions on how to fix the problem. Thanks!
Thank you for the call and for volunteering some VERY USEFUL help. The site is up and running and at a basic level it is fully functional in just a day!
Would just like it to be known - Siteground has an awsome service, with highly qualified persons. Thanx... Trond
thank you for your help - going over and above to resolve the problem for me!
Always fast, always courteous, always trustworthy.
SiteGround support staff never leaves me turning in the wind. They get back to me quickly. They respond directly and clearly to my needs and questions. They take care of business. I could not be happier.
The technical support response in no time to your request. And they help resolve quickly the issue. I really appreciate the service of Siteground.
Wow! Thank you so much for fixing the broken database table. It took about 15 minutes from the time I entered the ticket to the time it was fixed!
Excellent response from your helpdesk....this is the reason I pay a little more but stay with siteground.
Keep it up! Thanks
Great support. Fast and efficient!
You guys are awesome! Thank you!
They give us a great service for the best price. Their quick and proficient support was an example for our business.
We have almost three years with Siteground. Sometimes they do more than we need!
The best thing which I like on Siteground is their customer care area. They are really very quick in response with a very satisfactory answer.
I Love this
I didn't expect a so quick action to resolve my problem.
Top level service.
Super quick answer.
It could not be better.
happy to work with siteground
Thank you for providing a great service, I'm very happy with the SiteGround support team, they never let me down. Thank Your Support
Great bunch of guys at the customer service area and help solve my problem swiftly.
As always...you guys are wonderful!
Prompt response, friendly team
It would be impossible to run a site without your incredible support specially for me who does not have anyone to support locally and does not have the enough skills.
Keep it up site ground
I salute the Technical Team for their very fast response to all my technical problem on my site. Keep it up and more power....
I just wanted to express my gratitude and let you know just how happy I am with your services. You offer awesome prices for hosting and I just love the ticket support system you have for any of my needs. (I use it quite a bit). The support ticket system is always helpful for me. I submit a ticket and in a matter of MINUTES, it gets answered. I have never experienced such speediness with any other company.
The fact that your chat is available and your ticket system is 24/7 is simply remarkable. I have been a customer of yours for a while now and I have stayed with you simply for the fact that I'm extremely happy with your services.
I own a computer repair company here in Brandon, Mississippi. I have recently branched out and started building websites for my clients. Thanks to Dessy, in the customer services Chat, I was able to upgrade my account and be a re-seller! Dessy was extremely kind and helpful to me. Dessy was so knowledgeable and quick to help me with my needs. I know now, that I definitely can turn over most of my clients to Siteground for their hosting needs!!! The prices are un-beatable! Not to mention, the "up-time" is literally 99.9%, what you advertise! I, personally, have never had any of my sites go down, but I'm sure it happens when I'm not looking. Technology isn't perfect, if it was, I would be out of business! Siteground is as close to perfect as it can get!
I wish all of my Vendors would be as prompt and customer services oriented as Siteground. You're always there for me, not matter what hour of the day or night, and I could not be happier.
Just wanted to take the time out of my busy, busy day, to say "Thank You" Siteground. You're the best!
An extremely happy customer! :)
This team answer queries SOOOOO fast. Excellent. They are more than happy to guide you through any areas that you are unsure of. This is very important to me.
Thank you for all of your help!! You have made us very happy with your service and understanding our problems.
I appreciate the extra effort in fixing the slow Drupal 5/6 script issue. The problem was really affecting the performance and reliability of the Drupal site. I have confidence again in my Drupal and SiteGround services!
I tried many other services before knowing Siteground and I am surprised to see that Siteground offers the best services, both technically and in terms of aid.
A big thank you
I am satisfied with the support and help you gave me. Your personnel were very kind and helpful.
I am satisfied because the service was quick and I could resolve my problem in minutes. Really I'm happy to be with the SiteGround team.
Thanks a lot.
SiteGround responds to support tickets more quickly than I could probably call them up and ask my question!
Great customer service, very fast (few minutes) and very professional. Happy to work with you.
I have two sites hosted at SiteGround and my recent web site problem was solved by the experts at SiteGround.
Site Directory Index.Com Elite URL Listing Service
Chevy Xtreme Classic Chevrolet Enthusiast Forum & Link Directory
The software that run's my site has been abandoned by the developer, the experts dug in and pulled their hair out to find the answer to correct the script problem that none of my friends could help me with.
I supplied them with as much info as I could find about this problem from other site owners having the same problem just like me and they took the bull by the horns and took the beast down!!!
I can't express my thanks for saving my web site. I have thousands of hours invested in my site and lots of money.
Not to mention hundreds of customers depending on me to promote their sites as well.
Thank you again.
RagenRat / aka Mark Ramirez
Absolutely stellar! SG gets my highest praise!
GREAT AND FAST RESPONSE..... LOVE SITEGROUND
Responses were timely and comprehensive. We not only had our issue fixed, but learned *how* it was fixed & how it had gone off the rails in the 1st place. Thanks.
Excellent customer service and speed of reply, and of course, problem resolution, very impressed!
Great support and quick turnaround time! A fan so far.
Quick and efficient support team. Thank you for your assistance.
Have a good weekend!
Thank you SG, service and responses in all areas have been outstanding and handled professionally.
Siteground's customer service is consistently outstanding. I'm a novice and I built our company website myself, so I needed a lot of help. Their support people were quick, helpful, and patient. I highly recommend Siteground hosting.
Very Helpful Mr. Dimitar G.
I was stuck and Mr. Dimitar did not leave me alone and solved my issue very kindly.
Thank You very much, Mr. Dimitar G.
Awesome support and fast response also!
Great support, knowledgeable, efficient, and friendly
Fast great easy! Couldn't be happier!
SiteGround is more than an ISP. As the founder and developer of many innovative web properties including 140hours and America's Christian Talent, I am impressed on many levels with this exemplary hosting company's attention to customer service, and quickly resolving issues that affect my businesses. I would recommend SiteGround without hesitation to any web-based company starting out, or seasoned professionals. You will NOT be disappointed! G.E. Brant, customer
Siteground is a very very good hosting, and has a very very good support, thanks for your services!
Some days when you have just been at things too long, it pays to just ask for help. Fresh eyes are wonderful and so are people who know what they are doing! I really appreciate having the team at Siteground. They are professional and they keep me looking professional. Redirects to htaccess files are not my cup of tea, but Dimitar G. solved my problem in less than 20 minutes, even though it could have been 24 hours by policy. So they get a big "High-Five" for quick follow through and solving the issue. THANKS!
I just wanted to thank Dimitar for his big help.
Prompt, efficient and kind.
Besides, I've learned quite a bit from the Tech Support Team.
I Thank You all and I apologize for my bad temper.
I LOVE how SiteGround responds so quickly to the tickets I submit!
Happy New Year!
One Happy Customer
I really appreciate your help, you save my website, and I am very happy to work with you and be sure I will tell my friends about your server .. thanks again.
I love you
Siteground is great!
Thank you very much for your quick help.
I have been with SiteGround now for a number of years and they really are the best. Customer service is quick and these guys go out of their way to resolve your problems!
Thank you, thank you, thank you!
As always, the support team at SiteGround resolved my problem immediately. I am moving all my domains to SiteGround!
Prompt service, and very patient with my learning curve. Thanks for the extra effort, it is much appreciated.
When it comes to websites there are 4 main aspects to look for in hosting... uptime, features, service, and pricing. SiteGround is one of few that offer all without sacrificing one of the above aspects.
Awesome!!!! You guys rock.
Excellent response time.
Direct to point answers and clarifications.
Thanks for the great and very very very fast help .. :)
The service is very very fast and very friendly :)
I appreciate quick problem resolving by the team.
I've had experience with 3 different hosting services. I'm juggling 6 different web sites and nobody I've found compares to service and featured offerings Siteground has. They make my job both a wonderful learning experience and a pleasure. Thank you!
I have been a Reseller with SG for more than 5 years now and this is probably the fasted service I have received yet. PLEASE KEEP THIS UP! It makes a big difference and I can serve my clients better that way.
HAPPY THANKSGIVING FOLKS
Great support. Problem was correctly within minutes. Thanks for your FAST service!!
Stanislav was extremely helpful and resolved my vBulletin installation issue extremely quickly. Thank you for the excellent support!
I think they are all rapid responses and each reply has information that is helpful but I could still use a bit more technical help with interactive instructions from time to time. Overall great friendly responses. I keep coming back time and time again and they seem to keep a smile on every time.
Just amazing. You are simply the best hosts any web developer could ask for. Just outstanding.
SiteGround support is wonderful. They have responded within a few minutes over and over. They understand the problem and resolve it every time. They are very helpful and are willing to do that little extra. They have also anticipated problems and are ready with solutions. They deliver much more than they promise.
I manage 4 websites, 2 of which are busy and are critical. This past week they have rescued me several times while my web site traffic has been going through the roof and I really needed my sites to stay up. I recommend SiteGround very very highly.
Muy rápida respuesta, y casi siempre con una solución efectiva. En resumen, muy buen soporte.
I had just signed up with SiteGround, and was in the very beginning step of building my site. I installed Joomla 1.5 and needed a certain mod enabled on my server. My technical knowledge wasn't the greatest, so I submitted a ticket requesting help with this item. The error was resolved and my ticket was responded to within less than 5 minutes! I have used other hosts, but this, thus far, has been most impressive! AND it was 2:15 A.M.!
10 stars out of 5!
The siteground team was great in resolving my problem. They found the problem quickly and were always very professional and courteous. I recommend siteground very highly.
So far I am very very happy with your support system. I was very skeptical when I first signed up with SiteGround because of the no phone support. But I must say this system is much better as you describe in your propaganda. I love not having to wait on HOLD or maneuver my way around exasperating Phone Menus.
The update process was frustrating but necessary. The Site Ground Team guided us through it successfully.
My problems are met with solutions on the same day, i could not be more pleased!!!!
As always, your tech support is quick and top notch!
I am very pleased with the customer service that siteground offers. Thanks for the help!
Great service with a very speedy response to problems. 8 months with SiteGround---no complaints.
I am a published author and recently my blog, TheNamelessThing.com was bombarded with tens of thousands of spam comments. Siteground suspended the account, as it was a drag on their server load, and informed me immediately. As ever, their customer service was timely, efficient and courteous, and together we resolved the matter. Every time Siteground staff help me to solve a problem, they also teach me something valuable about managing my website. Thanks again, Siteground, I am massively grateful. I passed on the knowledge you gave me to work colleagues!
The service is very quick & they get into my world to rectify the problem as per my satisfaction.
Thanks for all your support & services
SiteGround offers an excellent platform for hosting both Joomla websites and non-CMS sites. I find them secure and reliable, and server uptime is outstanding.
When I reported a problem I'd never seen before, the Siteground support staff patiently responded with the information I needed to resolve this issue myself next time.
Site Ground is one of the most amazing web hosting companies I've ever seen. Their staff are extremely altruistic and friendly. They help you in almost anything. You get hosting and a domain at an amazing price, not to mention, you can try out their awesome freebies once you purchase hosting. For example, premium support, semi dedicated plan for 30 days and more - you can even, if you're a customer who is already a member, purchase 1 year of hosting for $9.95, for you, or a friend.
Even if you are a beginner or a tech head, Site Ground is the place for you. They help you install literally anything onto your site, some for free (that are on a list) and some other things that are not listed for a fee, which is plausible. They can even help you setup your webmaster tools and even install ads onto your site. All this is done in less than 10 minutes in most cases. I asked MyBB to be installed into my site, and guess what, it got done in Literally Less Than Five Minutes. That's how awesome they are.
I highly recommend SiteGround for your hosting and domain. There is not one flaw in it. Excellent work guys.
Ive tried several Hosting companies over the past 5 years and none have compared to Sitegrounds great customer support! I highly recommend their services!
Lightening speed of service!! I'm not tech-savvy ppl. I submit a ticket and pray. Dada, problem got solved.
Thank you so much!
Smooth transfer from my old host. Very quick response to ticket enquires. Faster loading server.
Great value, I'm very pleased so far
Very Satisfied seeing how Todor just solved my problem so acurately.
You, the Tech Support People always help me solving my problems and besides I keep on learning with You.
Thank You so much,
Thank you for your time and effort. I truly appreciate Siteground's support team!
There was a quick, effective response to my issue. It left me confident in the service they provide. Happy to recommend this hosting company
EXCELLENT SERVICE, I HIGHLY RECOMMEND YOU ALWAYS!
Thank you very much guys for your fast support. Thank you!
I've hosted with SiteGround for several years and have always found them to be reliable and easy to use. Ultimately, it's their responsiveness to trouble tickets to be unparalleled.
Very Quick reply!
Services & assistance is very exceptional and I am very satisfied
Hopefully, more success
The technical support exceeded all expectations. Very professional and timely service.
I've used other hosting services and tech support. SiteGround by far is the best service I have encountered.
The few times I have needed assistance from the helpdesk, have always been very pleasant experiences.
Besides prompt responses, staff seems to be more than happy to go the extra mile.
Helpdesk solved my problem and got my website up and running in a couple of hours. Much better service than the other hosting I used.
As usual outstanding customer service. Thank you:)
Thank you so much for making the move so easy. I was delaying switching hosts for months because of the fear of losing my databases and joomla add ons but you did it all for me! I look forward to hosting with you.
Thank you Val for sorting out my Wordpress issue.
Very impressed with speed of service and of how I was informed of all steps.
I have nothing much to say but i am very satisfied with the services, fast response to my problems, and its resolved. its just too satisfying..
keep up the good work.
Tech support has always been thorough and fast. I love that I can get help 24-7. So much so I will be referring my business associates to SiteGround. Thanks.
I transferred my Joomla website to SiteGround and needed help. Also, had another problem I created. Both times the SiteGround response was amazingly fast. I really appreciate this kind of great technical support. 100% better than my old hosting company.
I appreciate very much the service attitude of all the siteground staff. They are real professionals who understand the ideal relationship between the customer and the supplier. I have been a customer for quite a while now and I have always received first class treatment. Thanks a million.
You are reactive: Good - five stars.
Having sub-domain for an existing domain on SG not for free: - 1 star.
The Tech Support services at Siteground are the best. They are fast, friendly, knowledgeable, and very helpful. I like them all but I have worked with Todor T. the most and he is grrrreat!
Thank you Siteground for you help on all of the websites you host for me. 5 Stars for ya.
Jeffrey David Kelly
Great Service, Fast Support, & Great Hosting.
Fast and Accurate, even on a holiday.
The support is very good, we don't have any kind of complain.
Like usual every doubt, every question we put is immediately considered and resolved.
I would like to take the opportunity to say that SiteGround is a excellent hosting service. On the rare occasion that I have had to use their customer support, it was handled quickly and professionally. The server is up and running all the time.
One major plus is when I was searching for a hosting service. SiteGround has a back-up server for my website. I have seen some of my friends and competitors websites be lost because their hosts only had one server managing their site.
Forgotten Souls of Darkness
Very immediate response, brought me an excellent experience
Even though the disclosure says there will be response within 24 hours, the support team has always responded within minutes. This is important when I am working on my site. Time is of the essence. Time is money. SiteGround lets me know they appreciate my business.
Congratulations to your team, always listening to users
I had a problem with a database backup restore. Opened a service ticket, got a reply within a couple of hours. The problem was quickly addressed, the tech team responded by doing the quickest possible action, and everything is running great again.
Service is great ! Fast and professional. At any time of any day. Dutch webhosters could learn from this :)
Great service.. always get a quick response if I have a question. SiteGround is Awesome!
Currently I own six websites. My overall experience with SiteGround is 10 out of 10. The response to questions or tickets is superb. The uptime, I have seen that is 100%. You ask, they explain, they serve, and they satisfy you. They always use a concise, short and precise way of doing the things in our favor, us, the customers. Our satisfaction is their main goal and the reason of they to exists.
As I am getting to know SiteGround better your service is top shelf! Not only are the replies fast, they are exactly what I need and in easy to understand terms.
I am developing application from past 12 years and I have worked with different companies. The customer care which I am getting from SiteGround, It is excellent I must say 10/10 Good job lads keep it up and keep look after us. GOD Bless I am more than happy
Support team proves that distance don't matter for web hosting. Getting instant support is what we customers look for after getting a good hosting solution. And SiteGround always proves it correct. Cheers!!!
Quick response and resolution, perfect!
I have learned a lot using the open source software that SITEGROUND offers through Fantastico, CGI center, Site Softw. and Google Appl. Tutorials are great and you can learn by yourself. Support is fast and helpful. I could not desire more, and I consider myself a demanding person. After early bad experiences, I'm not thinking in changing having bought hosting space for 4 years.
The "Site Down" problem accessing my email from public library network was resolved by the technicians in less than 5 minutes after I went through the steps required to ping and test the site. I really appreciate the wonderful service!
Your great and continuous support is always appreciated.
Keep it up.
I'm always very pleased with the assistance of the technical support team. They're great!
5 stars, great service, keep up the good work guys!!
The service representative, Daniel, was beyond patient and helpful with my multitudes of questions. He resolved my questions, quickly and concisely.
Thank you for your help! I wish there was a way to do this without bothering you fine folks! Thanks again!
I am more than satisfied from the Help Desk.
Amazingly fast service.
Too good to be true!
Service is unbelievable - I have never experienced such fast service with a team who really tries to help understand what you need. Other hosts have nothing on SiteGround.
Nikolay A., (hope I spelled your name right) was very helpful, and provided very thorough explanation on the services he performed. I would highly recommend him to anyone needing assistance. Thanks for everything!
As always, you are my website hero!
Thank you again.
Great work, everything works very smooth. Thank you guys!
I love SiteGround! They have hosted my website for 5 years and have always provided the highest level of service. Thank You!
I'm very satisfied with customer service.
Their help was immediate every time I encountered a problem.
Thank you Siteground.
Excellent follow up by Helpdesk to ensure the reported issue has been resolved.. Thanks for your customer support. Much appreciated
Sitegrounds technical support is excellent. I've been a customer for 2 years and would highly recommend them as a web host.
Quickest response I've ever seen, you guys sure live up to your reputation for great customer service.
The best customer service from any host, their customer service staff is very knowledgeable and can teach anyone few things about websites and hosting!
Quick and helpful. Just what we all need. Thanks.
Definitively, best support services!
Really Appreciate it. The support is so fast & I like it :)
I was frustrated by a problem and the support department fixed things up for me immediately. You won me over.
Woow - you fixed the Joomla related issue within minutes. Great job!
Good answer from customer service in under 3 minutes
Everything about Siteground is just too good. Server Uptime - Great, Customer Support Services - Excellent, Reliability - Assured. Your Services are the best compared to other service providers that I have used.
Austeen - Nigeria
I can not imagine the world without Siteground.
Jeff from Denmark :-)
One of the best support for Joomla Hosting
Glam is proud to have chosen Siteground's hosting services for its platform. We are hosting over a dozen verticals with SiteGround. High qualite service and support in real time. Keep up the good work.
I appreciate that the SiteGround went ahead and took the initiative to update my folders path. They could tell I was struggling and provided me with excellent support! I will use siteground for as long as I can.
Extremelly fast and very well done job.
I highly recommend SiteGround as the best web hosting there is.
Thank you for the assistance you always give, you are the best.
I tell You, www.siteground.com is the best Web Hosting I've ever had.
I tried others like webhostingpad.com and none of those were so good and especially the tech. support premium replies back to You in a matter of seconds. They're incredible. I highly recommend them !!! Wowwwwwwww
The siteground team has always solved my issues quickly. When possible, they also point you to a tutorial that can help you understand your issue which will aid you in the future.
I have worked with SiteGround since 2006 and have always found their support to be timely. A solution has always been found for my problems.
Guys here to siteground are amazing! They resolved me "all" problems i had super fast!
Thank you, i love you!!
Great response time. It took only a few minutes for my issue to be resolved.
After 5 years of Siteground experience, being a loyal customer too, we can only add that the people behind the screens know what they're doing. In the few times we really needed assistance, on different technical riddles, support was there too to back us up for 200%. Nice to work with Siteground, they have a solution for every issue that may rise. 5/5, top.
I am so pleased with your service. You all work harder and faster than any service I have used in the past fifteen years. I have closed all but 1 other ISP and have moved everything over here.
Siteground always responds quickly and professionally. I have transferred clients and friends over to Siteground because I have always been very impressed with not only great hosting, but exception service!
Thank you for always answering my queries very quickly! You have enabled me to carry on with my work with minimal interruption.
Extremely helpful and very informative thank you very much for your help
Thank you for the quick and accurate assistance that resolved our problem. It was most helpful, and we are very grateful that the problem we caused was able to be corrected.
Thanks guy's for your fast response
The number one reason I love SiteGround is their amazing customer service, reliable 24/7, fast and friendly. The number 2 reason is the server uptime reliability. These are the reasons why I'm happy to keep coming back with more business for SiteGround. If we could all be like these guys!
Brilliant service as ever!!
I have been using Siteground.com for the past years to host several hundred ecommerce websites for our very happy customers.
Within that time I have never experienced any downtime. The longest technical support response took less than 5 minutes. And the best part of all is that when ever I activate an account it's instant access.
I really like the Fantastico panel, it saves us a lot of development and setup time which helped us grow our business and expend our service catalog.
You've got a customer for life.
I just spent the last 30 minutes receiving excellent service in the online chat center with a rep named Elena. She went above and beyond to answer all of my questions and I am very grateful. Furthermore I have be extremely impressed with Siteground; not only as a company but as a service provider. Thank you so much!
You fixed my issue in less than a few minutes! Amazing!
As a user of Siteground.com for just one year, I have, like others, had occasion to request assistance, and in each and every case, the service provide by Siteground.com has been exemplary excellent with both the live chat and e-mail response.
Thanks for your help. You guys make good suggestions to help resolve the issues I faced.
I already have an account with SiteGround, and I was looking for information about starting another account in order to have my own blog.
I began a live chat to ask about transferring my domain over to you. Your sales rep immediately asked me to hold, and very politely told me he was transferring me to a "senior sales representative." I didn't get his/her
name, but that person should be thanked - it made me feel great to have a "senior" person on my case. Then, Kristina came on line and was extremely helpful. I needed a bit more information at my end before switching, and we hung up. She then sent me an email. This extra follow-up now REALLY makes me feel like a valued customer. Plus, Kristina writes grammatically and carefully, so she presents that professional image that makes me - a scared neophyte - feel more secure.
I consult in business (health care) and have another business: when I see somebody like Kristina who goes that extra mile, I tell my clients. You should be glad to have her. Regards.
Clear, helpful and quick reply. Thank You!
I have been trying out a few different hosting solutions over the last few years and I just felt that I had to write to you and say siteground.com is by far the best hosting service I have came across. Prices, information on the site, and the control panel is all brilliant. Installed phpNuke via the CP with no hassle and speed to the site seem to be very good as well.
Excellent support as always!
I sent in a help desk ticket about my site being unavailable/very slow due to an overloaded server. Five minutes after sending in that ticket, a technician responded stating the problem very clearly, and said that they would do their best to try to fix the problem. About 5 minutes after, my Websites pages started loading faster. That's what I call fast service.
Thank You again SiteGround for your great service.
Keep up the good work.
I have to say that SiteGround has the friendliest and fastest support and sales of any of my prior and current web hosting providers!
I just wanted to thank the SiteGround team for the excellent service they have given me over the last year and a half. I've had such a hassle-free experience, I'm completely amazed. It's been a pleasure working with you as my host.
I am extremely pleased with the SiteGround customer service and tech support.
SiteGround, by far, is the best host I have ever dealt with. The staff is awesome and quick to respond to everything!
Thanks from a new lifelong Siteground customer!
I established my domain over a year ago and I've just assisted a client in establishing a 5 site reseller account with SiteGround.
I have used a few different hosting services and I can honestly say that the SiteGround hosting services are the best I've found for price, ease of use, and support.
Thank you again for your excellent service!
I have seen many hosting companies and many different online help desks and support systems but I have never seen anything as good looking, easy-to-use, well working and fast in response as this! This is a revelation and I will not purchase hosting from any other company in the future if SiteGround holds up this level of service!
I just wanted to thank the whole Siteground team for the excellent service you provide! Thanks to Siteground I'm in the beginning of discovering all those wonderful things like Joomla! and all the rest. I must say for a "newbie" like I am in these kind of things it is a bit overwhelming! I think you give a great service and, what is more, it is at a reasonable price too!
Thank you so much, SiteGround! If there is something we talk about around here, it is the great technical support SiteGround provides. SiteGround could not provide such great tech support without the knowledgeable people that are doing the work.
We have four accounts with SiteGround and we are always blown away by the excellent technical support we receive. Three of those accounts were moved from another provider - there is no comparison!
I had two days of work in that Site; I dreaded redoing everything. Again, thank you!
I must be allowed to say that I am so surprised with the response and
helpfulness of your support service, that I can't really express it in
Truly amazing response times you folks are serving!
Since last time we spoke, I have added another subscription together with a
friend of mine in Holland, and if all goes well, I suspect we'll need a
dedicated server in the future. ;-)
Thanks again to you all at Siteground: It feels comforting to have such nice
and helpful people taking care of business!
I just wanted to say thanks for having such a great site. You have excellent tutorials that have helped me understand more about several topics in a few minutes than after reading several "manuals"! I'll be recommending you to a lot of people. Thanks again.
PS, I already have 2 sites with you and am about to transfer a 3rd over!
I've been using your service for a little while. I am very pleased and actually very impressed with your cpanel as well as your support (I've spoken with pre-sales a few times)....I just wanted you to know that everyone has been VERY HELPFUL!!
Just wanted to say I had my site transferred yesterday, with my database and forums and users and its totally awesome how fast and everything is working great...
Thanks for the great work, I'm so pleased!
Just want to say that your customer service department is AWESOME!!! They have been going out of their way to help me all day today and I have been helped via phone, live chat, and support tickets. I was very surprised at how quickly my support tickets were answered!! I definitely made the right move in switching to this host!
I would like to submit this letter firstly as a thank you and secondly as a recommendation.
Recently, I switched accounts to your site. I came across your service not through recommendations but rather through internet searches and blogging. Truth be told, I didn't find any real bad press. (Usually that is not necessarily a good thing!) So, I built our first ecommerce site with your hosting service and the staff even helped to install the software. I will be frank -- the installation had some 'kinks' -- but this is par for the course. I've been in the field for more than 20 years and always there are kinks.
I wish to thank you and your staff. The support -- through your online ticketing is superb and really less than 5 minutes -- you can actually see them working on it!
At the beginning of the week I attended an internet 2007 conference. The clear message for the next year on the internet is User Driven content and business. Clearly you are providing this platform and framework. I am and feel that I am in control of the system and process. Even when things do not go perfectly (and like I said, they didn't always) I am in control. So, thank you SITEGROUND. Keep up the stats and good work. Meantime, I will be bringing in more sites.
Just a "thank you" note for the exceptional service & value I've received so far. As someone with just enough technical knowledge to cause troubles, I've found your systems to be quick, easy, flexible and powerful.
I'll fully admit that my needs are "less than professional"; a group of friends and I play "WorldOfWarcraft", and needed a guild website. Within a day, I had a site up and running, with functional forums and news items. Over the next week or so, I've added other features that game players expect: a calendar, a guild roster, etc., all using components that were a snap to setup and install, including Joomla and PHP-BB (installed via your own online tools), plus JCalPro (a Joomla-based event calendar), WoWRoster (for listing our in-game characters), EQDKP (tracking attendance to in-game events), itemlink (to provide extra details on in-game items), and more from the open source community. It's been a learning experience, but your online tools have made things incredibly quick, informative, and simple.
I've had only one "issue" (entirely my own fault), requiring that my primary domain name be changed mere hours after I'd selected it (I'd jumped the gun a bit on picking a URL). Your support staff responded immediately, helped me quickly and professionally, and did so entirely online (no phone calls, hold times, etc.).
I discovered your service while searching Google for "warcraft guild hosting"; wanted to let you know that your ARE reaching your target market, and that your solutions are a great match indeed.
In terms of "suggestions": perhaps adding some of the above-listed, WorldOfWarcraft-specific components to the "Fantasico" list would be helpful for folks with similar needs to mine? Otherwise: things have gone very smoothly.
You aren't kidding about being fast. Places where you have to PAY for the support aren't this fast. Your speed in your reponses not only shows the care you give your customers it shows your knowledge. You know what your doing, it's obvious that when your asked something, you aren't off somewhere reading and researching the answer. Granted my questions haven't been the most complex but still your answering and solving questions quicker than i can nuke my dinner.
Thanks, as always, for excellent support! With past service providers, I've had to send multiple, clearly-worded requests for relatively simple service just to get them to understand my request! With Siteground, each request, even if it seems more complicated, is answered with unbelievable speed and most importantly, accuracy. There is nothing better in Web Hosting than posting a support ticket and having it fixed, time and again, within minutes (not that you need lots of support tickets, with the large help database!)! Thanks!
I don't know how to express how grateful I am for your incredible service! HUGE best wishes to the Site Ground Team ... You've made my online dreams come true and have made my 'real world' business ventures possible. I am 110% totally confident to recommend this awesome group.
My very best to all of you!
Hello to all the Support Team,
Thank you very much for a lightning reply...I am very satisfied with your excellent service. I will always be your customer for life. You are the greatest web hosting I?ve ever dealt with. Keep up the good work!
I just signed up tonight. Your tech support team is dynamite... No wonder you get so many referrals!
I want to thank the technical support that helped import my forum's database from IPS hosting to siteground.com.
I was very nervous about the whole thing, but everything went over as smoothly as possible when carrying out this kind of move.
I am exceedingly please with the service I have received.
I CANNOT believe how amazing your tech support is. I don't think I've
ever had such a great customer service experience from a tech company before. Everytime I have asked a question you guys exceeded my expectations in terms of solving the problem IMMEDIATELY and within MINUTES!!!
I have to say that I am truly amazed! I will certainly consider you guys for any other web service we may need for my business in the future. You should be VERY proud of your company's approach to serving clients.
I just wanted to drop you a line to say that your service amazes me. The level of service and support is well above what I expected for the price. I have recommend your service to numerous people and they are equally amazed. Keep up the great work.
I just wanted to thank you for providing me with EXCELLENT SERVICE! I have switched to you from R..host. I did this because R..host's service's were horrible! Their plans are expensive and don't give you anything. Their tech support team is rude, unprofessional and un-timely. Basically, they were horrible!
I was looking for a new web host and came across you. It was like a dream come true!!! It takes literally 2 seconds to talk to a tech support person in live chat, if I need help with my site, a tech person gets make to me in under 10 minutes, they are friendly, courteous, professional, skilled, and I can understand what they are trying to say to me. R..host's people were just horrible! I was nervous about switching because of the hassle, but you did it all for me! NO PROBLEMS! It was perfect! You set up my account in less then 2 minutes. With R..host, they said in under 5 minutes. Did that happen? No, it took 3 days for them to set it up!
To top it off, SiteGround is the best, they have the most skilled and courteous people working for them and I would choose you any day! Thanks a bunch!
I don't know what to say other than Thank You Brandon (and Nick, and Greer, and Valiant)!
In the last 2 days, SiteGround has provided me with service that has been more clear, courteous, and effective at problem solving (AND fast) than I had in a year's worth of bad service from my previous provider.
The website looks just as it did in Mambo. I now look forward to rebuilding my site with updated content - while learning how to use Joomla (it looks very similar to Mambo). I have reviewed the site and my feedback is nothing but Positive. I am relieved to have a secure and manageable site once more.
Here it is, perhaps unpolished, but very sincere:
SiteGround provides service and has been an excellent experience in every aspect. I have several different domains managed by SiteGround and they have constantly exceeded my expectations. Their pre-sales and post-sales support and service have been amazing. They answer each of my questions with the utmost repsect and support and always pointing me to the correct solution either by a tutorial or technical answer. Any question is handled in record time and is treated with so much dedication that you don't feel like "why bother I am only going to get a blow-off answer". They have made my job easier because of their service, their knowledge base, their extra features and automation tools.
I know that with SiteGround behind me my business can flourish.
Software and Integration Consultant
In my 11th year in business as a marketing director spanning medical, music and film industries, I have never experienced such a wonderful team of people and in just 1 day of doing business with you. All the people all over the internet who have spoken highly of you were absolutely right.
I'm sure that you will agree that email can sometimes be a very 'cold way' to do business, especially when business operators and clients are so far away. Though, I can tell within your emails and the members of the team that I dealt with in just one-day, and the professionalism in which SiteGround handled me as a client and understood my needs; I can tell that you have a wonderful 'workplace culture' which i'm honoured to have experienced.
I believe that SiteGround will one-day be the 'benchmark', for not just hosting, but for 'great service and support'. It's the 'human touch' in which you operate your business that sets SiteGround above many other companies operating on the internet...I wish i could say the same for other companies.
I recently decided to move one of my main business sites to SiteGround. I have had one site JeffsList.net with you for about 6 months with good service.
When I decided to move Olivus.com over I expected challenges with the Oscommerce script and the SSL and we got em. This was a challenging move but with the diligence and outstanding service provided by Bill Carter, Nick Scott, Jeremy, Nigel Flynn, Valliant Walters, Larry, Marvin, and everyone at SiteGround Customer Care we got it done. Erica and Isabel in pre-sales were responsive and knowledgeable as well.
I'm sure there were many more people involved and I want to Thank You all, I will be moving the rest of my sites and those of my clients as well (I am a web marketing consultant ConsultaCoach.com).
Good work, Good hosting, and Good day to all.
I have more than 20 web sites hosted with Site Ground. I have been fortunate to be with Site Ground since the beginning of my Web Design Company. They are always prompt to help and they treat me like a VIP! It is good to have a huge team of experts to support my small business. I am very happy to have Site Ground as my hosting provider!
I have to say I am continually impressed by the support and courtesy you continually show, very professional, and always going one step further to please. So thank you for all your help, with my faults, enquiries and installations. Kudos on the hosting, and thanks again!
I just want to let you know that of all the various web hosting companies worldwide you are the only one that have kept me stay this long.
This is merely because I've found in you the best services I've ever been wanting to have in addition to your reasonably affordable fees.
I Thank God I have finally found you. Long live!
HELL YEAH! I want to give you guys a big hug for making unlimited MySQL databases (which is important to me) and other things.
I actually did make the right choice choosing you guys!
I signed up for SiteGround at 5:30PM eastern time. By 9:00 PM they had registered my domain, installed the latest version of SugarCRM for me, and transferred my data from my local computer. During the installation, I was contacted by the sales team twice by phone to ask me questions, and let me know that the installation was completed. Tickets are responded to typically within 15 minutes. Major outages and easier issues are solved almost as quickly. Technical non-critical matters are dealt with overnight. I was with another provider who didn't respond to me nine hours after I reported an email outage to them. I've since moved all of my hosting over to SiteGround.
I must say that I am utterly flabbergasted about how amazing my customer experience has been so far with your company...
I have had hosted website for seven years now, with five or six different companies, large and small and must say by far your is the best. You have your act together from top to bottom. The automated, instant account set up was clean and painless, the automatic installation routines for Joomla and other products is a beautiful addition (one of the main reasons I went with you) and your tech support is truly exceptional.
My account creation went smoothly and the installation of Joomla ran, however file permissions or some other server setting was out of sorts and my site returned Error 403 messages. I submitted a trouble ticket and in three minutes flat Brandon resolved my issue completely. I only wish that some of your competitors that use scantily-clad models in their commercials we are easy to deal with and as responsive.
Thumbs up on the elegant and clean interface of your main website as well, it is very easy to know where you are and get in, get registered and get out.
Much appreciated, you have a customer for a long time to come...
I have a few sites hosted on your servers and recently had some minor but important issues. Every trouble ticket was responded to immediately and fixed. You support is excellent, and I will gladly recommend your services. Having worked with various hosting companies, I can say that your service is hands-down the best. Anyone can host a site --its the support that is your difference.Thank you for doing such an great job.
I don't normally do this, but I have to email you to congratulate you on absolutely first class service.
I've already recommended you to my brother and will mention your name to others who need server space.
Your technical support has been brilliant - fast and accurate. You're brilliant! Well done!
I would like to say that you guys are the most amazing hosters I have ever
seen in my whole life! I love getting help from you guys because it's so
simple, and you're all so friendly!
You are the ONLY hosting site I've ever
had that actually edited script for me if you saw what was wrong with it, and
you totally made my day! So, I am just sending this email to say THANK YOU! :)!
I just moved to your site and would like to say that I wish I had moved sooner. You guys have blown me away with your fast support (took 3 minutes from time I purchased to time I could login to Cpanel!) and now moving me to 12 GB! This has been a great experience so far. Please keep up the great work.
This is just to let you know that I have developed a very good impression of your services in this beginning time of my usage. Your servers are reliable, support a lot of FTP features, and are very well behaved. It means a lot of convenience and time saving for me, your client. And your support staff is excellent, friendly, helpful and very knowledgeable. I haven't tried out the site builder and other features avaiable in the control panel, but whatever I have used so far has registered a positive impression on my mind about you. Keep up the good work and congratulations on your success in getting such good work out to your clients.
One of the things SiteGround does so well is prompt email tech support. Building an on line business is complicated and for the first year or two you pretty much just need someone to hold you hand and answer basic questions. Your guys have been great . No indecipherable strings acronyms, no superior tone, just information that everyone needs to get going and lots of services at a very reasonable price.
SiteGround gives you all the programs you need and all in one place. Plus, Fantasitico has an install process that makes it a snap to load them on to your site. I used a php "form generating" program, mysql database, shopping cart, and a photo gallery. These are all programs that I had previously tried to scrounges from all over the internet. I then had to try to somehow bolt these individual programs to my server only to be told that they would not be supported by my service provider.
I've been in business for a long time and I appreciate a really good service when I get it.You guys are the best!
I wanted to let you know how very pleased I am with your service. I had an issue with a forum and posted a ticket. Within two minutes I got a response. The price is unbeatable. I'm a designer, and I have to say this is absolutely the best experience I've had with a hosting company thus far. Keep up the great work!
Just a comment - I am very very happy with Siteground. Your customer support is perfect, your account administration system is flawless and you have many, many very useful features for an intermediate web person like myself! I especially want to commend Kenny in support, as he has been FABULOUS to me through the installation of both of my websites.
Count me as a HUGE SiteGround fan!
I want to say I am so happy with SiteGRound! The boys at the support are so fast and good! Your website is easy to use. Everything works so smoothly! :) Many thanks from a happy customer.
The person on the LiveChat didn't merely answer my inquiries but provided me with batch of options and pointed out to me solutions, which could significally contribute to my activities.
I was provided with custom ajustments during registration process and by hand assistance during login problems. As a result of this chat session I extended my hoting plan by ordering extra account and in following days I will order another one.
PS Additional thanks to all of you guys at siteground.com for amazing work you do. Keep it up!
Thank you very much for constantly improving your tools and great support, you guys are amazing!
Your customer service is outstanding not to mention the hosting! I recently inquired about a couple question relating to Google Sitemap generator, not only did you answer my question but you installed the script and set up the cron job for me. Not many hosting companies I know of will do that. Great job, I tell everyone looking for web hosting to check you out first and then forget about the rest.
I just wanted to say how pleased I am with Siteground hosting. I have worked with multiple hosting companies over the years, and you consistently provide quality hosting, but even better customer support.
I would like to say a special thank you to Vin and Val for helping us work through a technical issue on our site. They went, what I would consider, above and beyond the host's responsibility. Thank you for your help!
Couldn't be happier - excellent cogency and polite with it. PLUS all my problems are solved. Great feedback and excellent help - What I'd heard about Siteground is true. Thanks!!
Your pre-sales support (Sales Chat) was very fast and responsive and the reason I signed up. Now the tech team have basically moved my site for me. They made it all so easy. Great work. I'm glad I switched over to using SiteGround. Thanks again for all your help and your excellent responsiveness. Sincerely, Steven Gould
Amazing Response times, very pleasant, and excellent solution implemented. Thanks for all your hard work. This has to be the best hosting service ever!!
Sure is refreshing to find a company that actually wants customers and treats them as though they really want them... these days it seems that too many companies think they can manage without them. Thanks.
Thank you so much for your help. It is situations like this that keep you all a step or 10 above the rest!
Word cannot describe how pleased I am with SiteGround and the amazing response/attention of the technical staff. I just moved from a hosting company that took days to get things resolved. With Site Ground, my entire site was moved and configured in HOURS!!!!!! I am in shock. As are the 400 members of the community that were told the site would be down for a few days. Beating expectaions like that has made quite an impact on the members of the site and you have greatly impressed 400 potential customers. Again, thank you for everything. You have established a loyal customer.
I just want to praise all the staff at SiteGround.com for their hard work and great service. They have a quick response have always helped me which I have hardly found in other webhosting providers. I never regretted moving my site to SiteGround.com.
I don't usually write these kinds of emails, but in this situation I feel I must.
Your support team are the BEST bunch of people I've come across in 10 years in this industry and I felt I had to tell you.
This week has been crazy trying to get up to speed on mambo, upload, fix, break, fix etc and every time I've logged a support call (and there've been heaps) I've had a response within around 5 mins and the same person stays with me til it's fixed.
In many instances these guys have gone above and beyond and I am very appreciative.
Not only is your hosting solution cost effective, it's fully supported - I seriously couldn't ask for more!
WELL DONE GUYS & THANK YOU
I want to thank you all at SiteGround.com for the great service and the fantastic tools that you offer to your clients. When I first came to SiteGround.com I had only ideas and not much ability to make my ideas turn into websites. With your patience and web building resources I am realizing my goals.
Just wanted you guys to know that your services are the best we've encountered and the pricing is too good to be true! Thanks so much for offering such excellent support and value. Would be worth it at several times the price.
SUPPORT, written in capitals that is the support of SiteGround! I have to say a humble thank you, for all you did for me. Domain name transfer, nameserver changes etc etc. And always patient, and always willing to do more than I asked.
Helping to sort out my files on the servers nothing was too much and always polite and always carrying. I have been around on the internet for ten years. I wish SiteGround service and support were the standard for the internet.
Hey.. Could I see a day in the future that you stopped to add new features to your great hosting package? I am mad about SiteGround.. I can't think that anyone can see a better hosting firm than SiteGround on the net. You are the best! Thanks for your excellent service .
Thanks to SiteGround whole team! This kind of support makes all the dfifference. Knowing I can count on you allows me to approach my current and prospective clients with confidence and enthusiasm!
"Hello again, Firstly, I want to say how much I appreciate your help.. I've been building web sites for more than 8 years and I have rarely found such a respectful tech team."
"... Because I honestly love you guys. Your support so far has been fabulous. If you need an actual email instead of a support ticket, please let me know. I've been recommending you to all my friends, and I hope to actually be able to refer them to you, when the time comes."
"As I said in my last ticket (which you were able to very quickly take care of), I'm extremely happy with your service, and have recommended you to others! :)"
"Thank you! Thank you! Thank you! I've never worked with a more accommodating and helpful group of people than you all! Please give my thanks to everyone there."
"By the way, I have been extremely happy with the customer service from SiteGround. It has been absolutely excellent. Thank you."
"THANK YOU SOOOOO MUCH for the answer to my last question about shopping carts and merchants. You guys are the true example of a perfect customer support great and fast responses. ... Thanks again for great help."
"Excellent customer service as always. I would have no hesitation in recommending your services to anyone. Top marks!"
"Let me add I'm incredibly impressed with the speed of your responses and with what I've seen already in the options/functionality available to me. Thanks again."
"Hi Friends, this is Konrad and Rocky from ClickMyProfile.com, we wanted to take a second to tell you guys that we have never had such great service. We have many sites and are hosted at a few different hosting companies. We will be bringing all our sites here very soon. Please keep up the good work. If any future customers want any input about SiteGround feel free to email us at email@example.com THUMBS UP FOR SURE!!!"