At SiteGround we encourage our customers to rate our service and share their true opinion. This page compiles a large number of unedited, real reviews by SiteGround customers that we have collected over all the years we have been in service.
Ivaylo has been AMAZING! He has gone above and beyond, and absolutely great to work with. He's super friendly and understanding, and didn't get frustrated with all my questions. He rocks!
George has helped me multiple times since I've been with Siteground, and I'm always impressed with his kindness, knowledge, and swift responses. Thank you for employing people like him, and for providing efficient service, always. I wish everyone would follow suit! :)
Doroteya is awesome! She helped to solve my problem quickly and was very polite. I truly appreciate the awesome service!!
Teodor A. was excellent at providing the support I needed. He is most kind and helpful. It is people like him that make SiteGround the best by far!
Hi there! I just wanted to let you know that Lachezar or "Lacho" was of great assistance to me. I've been a loyal customer of you guys for 2 years now and am very satisfied. Earlier today my little video game forum went down and I couldn't figure out why. It wasn't due to the CPU usage thing, it simply said "server not found" when loading it. So then I contacted support and Lacho was (very) quick to respond. He explained to me in detail (I'm not a neckbeard so I needed it broken down to me in layman terms) about how since I upgraded to GoGeek I have to change the DNS servers to point to different ones. Long story short, Lacho was a great help and was not vague -- he gave me specific instructions which really helped. I'm going to change the server stuff now. Thank you, Lacho, and thank you SiteGround for your peerless hosting for the past 2 years. :-)
I am extremely satisfied with the help Evgeni provided. He helped guide me through the tools I needed to get my namecheap domain name working with siteground, as well as setting up my WP account. Then he provided some extra tools for me to review, and setup my SSL. Feel really happy about my decision to use Siteground - kudos!
Wonderfully easy to work with it and super fast. Angel is one of the reasons I love this company!
Martin has been super super super helpful!!!!! I can't say thank you enough. I will be going with the grow big plan. I am trying to build my own website so I had a lot of questions...he really worked with me and I feel more knowledgeable now. I have been chatting with him for over an hour now. I had lots of questions. I never wilingly leave reviews but this time around I asked how I can actually leave one. I am happy about my decision to go with siteground....this customer service is amazing!
Veselin did a great job with dealing with my query. He fixed the first issue almost immediately, then kept checking other potential issues. I was very impressed with his level of service.
Nikolay was great, he fixed my problem and set my mind at rest and I am a very happy SiteGround user and will continue to refer anyone and everyone to your service.
What a great rep Stoycho is. He answered my question very quickly and helped me with a matter that wasn't even related to Siteground! Awesome support!
Nevelina just made the biggest difference in my life. This sounds very dramatic, but it's true. I am launching my first book and I reference my website there... for my readers to go to my site and have it be down would have been extremely detrimental. Thank you thank you! She went above and beyond. She could have just asked me to start a ticket like the other person I spoke with but instead worked with me to make this happen. Thank you again. She is such a blessing!
Antonia was extremely helpful, not only did she respond to my questions quickly and with efficiency, she also kept me in the loop and told me exactly what was going on every step of the support. She really helped me out, and I'm very thankful for that. She needs to get an award or a raise or something. Thanks Antonia!
Marin K was most kind and very helpful. His support helped me a lot. I must say that SiteGround offer the best support I have ever experience, anywhere! The best hosting by far and I thank everyone for what you do.
Ivelin was really knowledgeable and helpful. I'd chatted with several other host companies, and his attitude and speed in returning to the chat was outstanding. Great job!
Ivan was awesome. Took time to diagnose the issue fully and work with me on getting the site working great again! Love the decision to move to SiteGround and Ivan was the best first customer service experience!
Brilliant fast customer service - just as it should be and with other companies generally doesn't happen. Your customer service is the reason we use SiteGround.
I have been shopping around for a hosting solution for a few weeks, I came across your site (via google search). I opened the live chat and spoke with Ivan. He answered all my questions and talked me through the whole process. I signed up and he installed WordPress and set me up with a temp URL so i could start building my site right away.
Great customer service!!!
Emanuil is the 1st customer service officer I have liaised with upon sign-up, he is very detailed in his explanation, and with his great response, I have no regret signing up with SiteGround. Tks again for the great support and keep up the good work, SiteGround!
Kameliya provided accurate and very efficient answers to all my billing questions. SiteGround's customer service is still the best I've ever seen so far among all the tools I use for my brand management activity. Many thanks for this!
Palvin was a great help! Did he not only convince me to buy through siteground, but his patience in helping me migrate my site was of great service! this was fantastic service, coming from a customer that paid 10X for another host provider. Thank you Palvin and SiteGround.
I came to SiteGround with lots of questions and Ivan answered them all perfectly. He is very polite and quick at responding on the online chat. Ivan's customer service was part of the reason I signed up for your cloud hosting. Thank you once again, Ivan.
Amazing support :) I have been able to talk to various support people with 2 other hosting companies and so far he is the best support that has handled my concern. Reassuring me that I can deliver my work to my client and made sure that my concerns are addressed in a non-technical manner which is a bonus for anyone he handles.
Gabriela was so helpful! She quickly solved my SSL certificate error issue (even though I wasn't able to explain it as clearly as would've probably been helpful) AND she answered some extra questions for me! Thank you so much again!
Awesome customer support, love the way communication. Simply providing best customer support ever :)
Great service from Steliyan, as usual SiteGround and it's staff Rock!
He was AMAZING!! I contacted SiteGround in a panic at 11PM because my developer was behaving horribly so I was afraid that if I fired him before gaining control of my site that he would do something to harm my brand. Ivaylo helped me troubleshoot issues including rerouting my domain back to the SiteGround server, purchase the rest of my domain names, and set up a maintenance page. He was a god send. Y'all are lucky to have an employee like him. I would totally steal him away. -Best
Great rep! This guy deserves a coffee and a beer when he should request.. :) 5 stars and 10 thumbs up for Stoyan! Thanks Stoyan! Thanks SiteGround! Keep it up.
SiteGround has the best customer service I have ever received!!!!!
I'm almost convinced that the representatives I chat with are robots who have been programmed to be awesome. I've used the chat support a few times to make sure I would be completely satisfied with SiteGround hosting and I keep expecting to the support to decline when I chat with someone else. Tervel was extremely helpful and proved me wrong about the support declining. He was respectful, knowledgeable, and helpful! No idea what you all are doing over there but keep doing it! It is appreciated!
Amazing service and very knowledgeable. Was connected immediately to Emanuil and he changed our wordpress installation from root domain to www within minutes and then gave me the explanation of how to do it within WP CLI for the next time I need to. Excellent work!
Doroteya was amazing. Really patient, helpful and resolved everything. I felt supported and assisted. Thanks for such an amazing experience. It has made me feel SiteGround is something I'd return to. Thanks!
Thank you for your help (and patience :-) ) with my enquiry today, Gloria.
I know that i have made the right choice to move my web hosting to SiteGround, thanks to the prompt and professional assistance that you have provided for me.
I don’t believe it’s possible for me to accurately describe how impressed I am with the service I received from Nikola but, none the less, he deserves an attempt! He truly went above and beyond, exceeding all of my expectations, by answering every question I had about the GrowBig plan, data traffic and transfers, bandwidth, privacy policies, eCommerce requirements and policies, sub/parked/add-on domains, SSL certificates, SSL providers and client encryption, up/downgrading services, the various types of support offered to clients, content policies, and how ToS issues are addressed. The range and complexity of the issues I was concerned about should indicate how complex and time consuming the chat was; Nikola managed to be the determining factor in my decision to use SiteGround. While I was sincerely curious about the issues we discussed, it was also an opportunity for me to get a glimpse at how knowledgeable the support staff is and how quickly representatives are able
to address issues. I’ve worked in IT and network security for many years and am completely astonished at how much I enjoyed the conversation while Nikola answered every question or concern I had. I mentioned in our chat that a raise should be applied based on his hair, my idea…not his, but I do not believe that would be sufficient or deserving of his skills or patience. It’s a rare occasion for a person to be as satisfied with a representative who is attempting to persuade them to spend money while also making such a lengthy commitment. SiteGround is only one out of the almost thirty hosting competitors I contacted but none were as helpful, knowledgeable, or friendly as Nikola. I’m sure I’m not the only customer but Nikola is to thank for my decision to purchase a hosting plan with SiteGround.
I was talking with Nikola for more than 40 minutes and he was very friendly, very professional and he answered on my every question. This was probably the best customer support I have ever witnessed. 5/5
Emanuil was quick, knowledgable and friendly. Love the customer service at SiteGround.
I'm in a sticky situation because my husband lost his job, and we weren't sure what to do. Stefan worked out a way to make our hosting affordable, and worked with me for over an hour to get my account in a good place. He's a terrific help, and his cheerful attitude never wavered. Thanks so much for hiring someone like Stefan!
Tsacho was amazing. I felt like I was working with a friend. He carefully confirmed what I thought I wanted, and he kindly suggested a better way to achieve my goals. I lost him on live chat after a long time (my fault) and I was so disappointed because he had spent so much time figuring not just what I wanted, but what needed.
I also appreciated that when we were disconnected he wrote notes that the next guru was able to step right in and finish the process,
People like Tsacho make me glad to be with SiteGround,
Ivan is top notch! Was quick to jump into my problem and solved it within seconds. You have the best support team on Earth!
'Atanas was great helping me get my new account activated. After experiencing bad customer service from GoDaddy and even worse customer service from Bluehost, the exceptional level of customer service from SiteGround was an unexpected and pleasant change.
Matt
A fantastically refreshing experience. I hate these chat pop-ups but Rosita is professional, courteous, knowledgable and helpful. What a difference it makes to have someone who cares. Fantastic. Only missing a 6th star on her valoración! ¡Ole! Her English is better than my Spanish too!
I have been with SiteGround for nearly 10 years. Yasen is your best chat consultant, I advise you keep him forever!
It's hard to describe how pleased I am in one word. But I believe flawless comes quite close ;)
Gabriela was polite and also very efficient. The easy way to get what I need didn't really require a phone call but she pointed me in the right direction online. Then, I had forgotten something from before and had to call back...got Gariela again and she gave me the information and assurance I needed to proceed online and politely assured me to call back any time I needed help. Very nice support assistance. FIVE STARS!
Hi, thanks for Rumen T. for answering all of my questions regarding to your product. i am giving him a commendation as he is very good and prompt in all of his answers. Thanks Rumen Good Job. You are the reason why i know love SiteGround.
Valentin was awesome. Quick, knowledgeable and fast. Great service. Site Ground is amazing.
I just noticed I can rate and contact management about my experience with Support Team members​. Boris Dzhuvinov and Whitney Callaway have worked with me on two separate tickets and both went above and beyond my expectations. They help set SiteGround apart from other hosting companies I have worked with in the past, and it is because of them that I would tell anyone looking for hosting that SiteGround is the place to be. It's reliable, supportive, and easy to use. As a customer, I very much appreciate having wonderful people like themselves to work with.
Thank you,
Ryan Vollmer
5 Stars for Gabriela! She was extremely helpful when I called to transfer a domain from another hosting service into Siteground. She was polite, thorough, friendly, very knowledgeable (about domain transfer, DNS, gmail, etc), and most importantly, she took ownership of my problem and followed it through to the solution. Great people like Gabriela are the reason I come back to Siteground. Also a shout out to "Taleaus" in the same call center who also provided excellent service. At the end of the call, I ended up spending money at Siteground, but I did not feel as though I had been sold anything. No hard sell at all.
Hello, just wanted to leave a review for the help I received from Miroslav. He was very knowledgeable and really helped me to solve a few issues related to moving from GoDaddy. Customer service for Siteground is tops so far. :)
Pavel helped get my website back after a new plug in killed it, I nearly died and he saved the day - very very happy with the speedy service :)
Amazing!! Yet again SiteGround help is fantastic.. I have been doing this for 20 years and you guys are by far the best I have come across. Thank you all so much .. I have now two account with you. Matt
Todor was so patient in talking me through the first steps of getting my website up and running - I have no idea what I am doing but he was so helpful. Really great first impression of my first day with SiteGround!
Another wonderful experience with SiteGround customer service! Prompt, helpful, and great to work with!
He didn't just answer my question but he recommended and educated me about the package! Very helpful indeed this person needs a raise!
Todor is awesome! Fixed my issue in minutes! Siteground has the best support! Keep it up!
Dobromir helped me in less than 30 seconds. As the most un-tech savvy person alive...he just blew my mind and made my day! Thank you so much and I'm so happy to be a SiteGround customer!
Rudy was on chat with me for over an hour so I could transfer one site to another. I just have to say that he was really great! I have been a looooong time SiteGround customer and your support is what sets you guys apart. (imo) Rudy, was very knowledgeable and very easy to work with. He was patient as he walked me through all that I needed to do. He deserves kudos, and seeing that he is a "trainee" a promotion, in my opinion.
Martin Vulchev is positively brilliant. I am the biggest technophobe going. I wanted to transfer my hosting to Siteground as i have heard they have excellent customer service. Which i need as im hopeless. Well just having to deal with the transfer to you guys has proved i made the right decision. Martin couldnt have been a better instructor!!!
I just want to share a few lines expressing my gratitude for your employee Velizar. I had a simple issue that seemed huge to me to try and figure it out, and within a couple of minutes he got it fixed and taken care of. He was polite, kind, and although I felt kind of silly - he didn't make it seem like it was a silly issue at all. You have a great one on your team! And I'm very impressed with Sitegrounds quick response. Thanks!!!
Marin P. was EXCEPTIONAL with hanging out with all of my questions. I need to make a decision regarding transferring my hosting from another company to SiteGround so I had LOTS of questions. Marin P. set my mind at ease & I know now exactly what I need to do next. THANK YOU Marin P. for your exceptional service!!
Bozhana is outstanding, just like every SG employee I have worked with! Excellent :)
George did an outstanding job assisting me in transferring my website from GoDaddy to Siteground. My SEO coach recommended to move to Siteground to get a more stable website hosting and better technical service. Finally, I did and I have to say, the first reach out to your technical support staff was such an outstanding and pleasant experience. It felt like George was in person right there on my side, guiding me through the process in such a professional, kind, caring and thoughtful manner! I am so grateful that my site can be and gets transferred in such a speedy and professional way! Just wanted to share how grateful I am for George's help and that Siteground finds it important to help its customers in such a wonderful way! Thank you!
I very much appreciated Anton's support today and just wanted to take a moment to say and to thank Siteground for the amazing staff and the attention to customers. By far the best hosting company!!
I wanted to let you know, overall, you guys are just awesome. You're one of my favorite vendors.
Whitney has helped me a few times. She's fast, and she's right on target. A complete pleasure to work with.
Thank you all for being there.
Well, I am just amazed at how smart the people are at Siteground. The best chat service ever.
There is only one problem I have with SiteGround, and it’s not really a problem problem :)
When I have a problem, every time, and believe, there are many, these guys, and a couple girls, take care of the problem quick, and they educate too.
So what is the problem? I feel like I should pay them they are so efficient.
Curt
Velizar Y. was most helpful to me today. Very friendly and efficient. It is staff like him that make Siteground such a terrific hosting company.
Hi, Miroslav and Ivan have been huge helps with my search for a host. I've been talking with Ivan for two weeks now and we are finally moving our site over today. Miroslav was great to chat with this morning. He explained the process well and even put in the ticket for me, plus he understands the more technical side of the migration/dns pointing processes, which was extremely useful when my boss had questions about the MX record. I'm hopeful that you guys will work out well as our host. Your customer service overall has been the best I've dealt with while on the hunt for a new host. Thank you
Your support is top notch...every person, every time I chat. Thank you!
I just wanted to let you know that Nikolay H sorted out my problem wonderfully. He is a whizz!
Just as all the Siteground staff are. I am very pleased with Siteground’s hosting - they all help me when needed.
Great customer service — just another reason why SiteGround rocks! Thanks, Dimitar and SiteGround!
Excellent customer service. He put up with my antics and pointed me to the right direction for the type of service that I needed. I am looking forward to working with siteground from now on.
Brilliant and knowledgeable! Patient with me, a newbie . Friendly, I just love site ground! Really, what awesome support!
I have had the pleasure of getting Stanimira as my agent twice now, and each time she has got my site back to normally without hesitation. Working with her has been flawless. She is what make a great agent. Keep up the good work Stanimira & SiteGround!
Miroslav went above and beyond to help me with my issue. Thank you so much Miroslav and the entire SiteGround team!
I would like to commend Gabriela for her fast and reliable service! she was very understanding and has a fast response to my problem! it took only less than 20 or 30 mins of my time! I gave her 5 stars for this! i hope you could have more gabriela in your company!
With her quick and accurate response it was really good doing business with your company once the owner of the school has their final thoughts about what they like in their website you can be assured that I'll be still getting your service again! Kudos to Gabriela!
All the staff I have spoken to at Sitegrounds have been excellent, extremely helpful and very knowledgeable. Miroslav is no exception and he has just helped me transfer a business hosting account to your company. Thank you very much. 10 stars out of 5!
With web hosting being as competitive as it is, it is important to stand out. Working for a company that focuses on customer service, I understand it's importance. I was very Impressed with Ivan's service. His attitude is very positive. He was very helpful and very knowledgeable. If he is a reflection of the rest of the company than I would feel very comfortable having our site hosted with SiteGround. Thank you!
Tsacho is an absolute rockstar! He's been assigned to me for several chats, and I can't say enough positive things about my experiences with him. I am not the most knowledgable person when it comes to web hosting, and I previously switched to SiteGround from HostGator due to terrible support at HostGator. People like Tsacho are proof that I made the correct decision to switch providers. His work is an 11 out of 10.
Fabulous help this morning. He was able to work out the issue for me, which was great considering I am so new to this. After previous experiences that I have had with other companies, I highly appreciate the amazing customer service provided by him today. Thank you!
Ivan was extremely quick and helpful for me. I didn't expect him to know specifics on my issue, and even though he didn't he was able to quickly get me what I needed. Thank you to both of you. The manager for training him properly, and Ivan for dealing with something that might seem trivial, in a professional manner. 6/5 from me.
Gloria helped me with several problems I was having with my e-mail and got everything solved within 11 minutes. Given some of the challenges I was having and the number of questions I asked, 11 minutes seemed fast to me. Gloria was remarkably cheerful, upbeat, optimistic, and very proficient technically. Her interpersonal skills and way of relating to and communicating with me were outstanding. I am a big fan of SiteGround and Gloria kept me in your fan club. She is a role model for great customer support and service. I don't mean to draw attention to myself, but I am a former executive and ran big organizations for 15 years. I was always looking for people with the kind of positive attitude, intelligence, and people skills that Gloria has. She's exceptional.
Toma Is the reason I love SiteGround!!! He resolved an issue I was really lost with. I am very grateful for his knowledge and persistence.
Sandy
Hi folks, I just wanted to let you know that you have a TOP NOTCH representative with Miroslav. He helped me through EVERYTHING. I'm already totally sold on SiteGround, largely because of how patient and helpful Miroslav was with me. Thank you so much! And thank you, Miroslav! You're the best! :) Sincerely, Kathy
Thank you to Emil for listening to me on my Domain redirection issues which had me struggling for a week to correct the domain from heading to a wrong domain! The struggle that I had for a week goggling what went wrong was corrected in few minutes by helpful Emil. Truly appreciate the assistance rendered via listening to my issues and helping me correct the error! Please convey my thanks to Emil and SiteGround for your hire of helpful staff like Emil.
Tervel had been extremely helpful and patient with my requests. This convinced me in moving my domains to SiteGround and to become a new client of yours! Thank you so much! Melvin
Top service from Martin - very fast and very efficient. Answered lots of quick fire queries in less than 20 mins. You guys rock and definitely have the best customer support I have encountered in this sector!
I just want to say that George saved me from being kicked out of my apartment because my rent was due. I struggled to troubleshoot with WordPress to get my website up and running again (DNS servers issue) and after almost 3 months of not being able to work (I am a blogger and a freelancer thus I pay my bills by writing featured articles) George saved me. That is how grateful I am. Maybe he thinks he is just doing IT customer support, but today he did more of social work in my case. Thank you George for helping me to recover my line of business and keeping me and my dog safe in our small apartment in San Diego. God bless you!'
Wow! Now this is customer service at its best! Stanislav helped me with every step of the migration, was truly kind and service oriented! A gem!! :-)
I just wanted to let you know Teodor has been fantastic!!!! Knowledgeable, professional, and courteous... the reason why I SiteGround is #1 in my book! Please thank him personally for me! :)
Excellent help from Ivan! knew exactly how to help and did it with speed and friendliness. A great experience for a new SiteGround customer!
Ivaylo was unbelievable! I was in complete panic about an error I made that broke my website and he fixed it in 3 seconds. All of Site Ground has been amazing!
Teodor was able to help me with an issue on my staging server. It had prevented me from using it for weeks and within minutes he had solved the problem for me. He was very patient as it took me a while to explain, he was incredibly friendly, helpful and professional. I hope I always get to talk to Teodor when I contact the live chat. It was again a great experience with the Siteground support. Thank you!
Great passion and drive for the work being undertaken, with a confidence and personality that is very much appreciated. A willingness to assist even when the work is out of Steliana's direct control is also much sought after.
Professional and sleek customer service! Understood the issue clearly and went straight to the solution. Amazing help which turned a lead into a happy customer :)
Miroslav is a legend! What an amazing person, some of the best online customer service I have ever had :) He even installed woo commerce for me! exceptional knowledge and skills, whatever you are paying him it isn't nearly enough :) Thank you! :)
Tervel did an amazing job, he went above and beyond what customer service is meant to do and went as far as to work alongside myself in attempting to rectify the issue!
Fixed my issue in a couple minutes and helped me get through HTTPS configuration by giving me some additional help. Great!
Spent all day looking at this problem.
Couldn't figure it out.
Teodor couldn't either at first but then worked his magic and saved me hours of headache. Highly recommended for a promotion because he is awesome.
Thanks again Teodor!
What a helpful guy! I don't normally write reviews but I felt compelled to write one as Pavlin made the whole processes of moving my website hosting and e-mail setup a breeze! Message for Pavlin's boss; give this man a pay rise! He is a brilliant representative of your Company.
Words can't express how impressed I am with Magdalena's help this morning. I discovered an issue with my WP site after some updates -- first time for me, so I needed to be walked through how to fix things. I consider myself tech savvy, but seeing all those months of work building my site flash before my eyes made me take a step back and reach out for assistance. Magdalena came to the rescue for me and was a true rockstar. It lasted over 30 minutes, but things are running well again. I can't appreciate her time and patience enough! Thank you!
Wonderful CSR skills. great reflection on Siteground. Knowledgeable and great communication skills. Kaloyan even created a ticket with advanced support when the challenge was beyond his abilities.
Thanks so much! One of the many reasons I love SiteGround!
I have ALWAYS had excellent service with SiteGround and I tell everyone I can that there is no comparison between you guys and other popular blogging hosting services. However, today I had a lengthy session with Svetoslav where he solved problems I didn't even know SG could help me with. He was thorough, patient, and his explanations were straightforward. One of the issues he helped me with has been brought up numerous times in mastermind groups I'm in. I'm going to let those people know they simply need to switch hosting services and get access to the best support team around :). Thank you for hiring, training, and keeping such great people around. They make all the difference.
Tsacho is great. Actually SiteGround always has the best support, but some extra humor helps, extra points for Tsacho! Thank you.
Kostadin is the UTMOST professional! He has been beyond patient with me and guiding me through the steps and when i kept on fat fingering my credentials he just patiently guided me through everything. He is SUPERB at his job and should be recognized for his AMAZING SUPPORT. He is a true asset! 5+ employee!
Siteground is the best web hosting service I've ever used! And I've used a lot! Siteground's support is fast, efficient and always spot on. They'll look into a problem in detail, even going as far as helping with an issue that is clearly not related to their hosting - for example Wordpress glitches that you'd have to pay a 3rd party a small fortune to sort out! Siteground offers a stunningly effective web hosting service and I never notice any downtime. Thanks, guys!
Martin took the "scare" out of moving over domains from one hosting company to another. I almost didn't move to SiteGround because I was intimidated by all of the "steps." With his help, it happened in less than 10 minutes. Awesome!
I had the opportunity to work with Tsacho T. My webmail wasn't working and he got me on track and set up on my various devices. What started out as a frustrating day, turned into a pleasant experience with Siteground and now I will refer all of my clients your way. Thanks so much!
Legend!!! Sorted out everything effortlessly!!!
I moved to SiteGround and have had such a FANTASTIC experience!!!
It is been such a hard week for me because my website has been on and offline, not loading, all kinds of problems. My friend suggested I try switching it all over to SiteGround. She is not a customer yet, but was just starting to look into it. I didn't even research because I was desperate so i have been in the process of switching. I do NOT know anything about coding/etc. so when i received the note to switch my dns with a bunch of instructions, I was super overwhelmed....Insert Tsacho. He made my entire day. He walked me through the entire process, complete with screen shots and stayed on the live convo for a half hour. When I find customer service that really cares, its incredible, and I wanted to make sure sitegrounds knows how great he is. Thank you and I'm very happy to be working with you. Cheers, Erica
Miroslav was a great help to me this evening. He was on the chat line with me for over an hour. He was very welcoming to my questions and answered them promptly. I would have to say that Miroslav was the reason I went with your company. I have been researching hosting companies all day and Miroslav made me feel the most comfortable with the whole process. I have had contact with other hosting providers, but none with the type of communication you have here. I was also really impressed with your website and the open and willingness to introduce your staff to the public. The other big name hosting firms appear to look at you as just another number and not a client and customer. You also had great reviews on whoishostingthis.com almost 5 stars with over 1000 reviews. That is a great following and says something for your product. I have just signed up for a years worth of time with your web hosting service. I look forward to building my informational site and having the oppor
tunity to work with you all. If everyone is as nice as Miroslav I will definitely be staying and upgrading my services over the coming years. Thank you again Miroslav and take care.
Alessandro was incredibly quick, knowledgeable, and helpful with not only my initial issue, but barely-related follow-up questions I had as well. I was even disconnected halfway through when my WiFi dropped for 5 minutes, but when my connection restored, I was in the queue again for mere seconds before he reconnected our chat. Alessandro is a fantastic example of why SiteGround is consistently rated the hosting provider with the best customer support, which is the entire reason I signed up for SiteGround in the first place.
I think you have a brilliant Human Resources department. Your representatives are truly amazing. Yesterday I was introduced to SiteGround by Pavlin I. and it was the best customer support experience in my life.
Today Yoana D. performed as kindly and professionally as Pavlin did yesterday.
Congratulations to you all!
Ivelin did an awesome job on explaining everything. I truly appreciate the time he spent and didn't just brush me off with a quick broom! Thanks again SiteGround.
Excellent customer service. The response was fast, less than five minutes. Pavlin answered my questions in detail and in fine English. Also, he seems to have a sense of humor, so I don't think he's a robot. I had a fine customer service experience and give him the highest rating.
I am working on a client's website and her host is SiteGround. I am in awe of how fast their response time is. Holy smokes! Today Nedko helped me installing WP without affecting my client's existing website. He never made me feel like I am stupid for not knowing how this can be done. Thank you, Nedko!!! It was a wonderful first experience dealing with SiteGround :)
AWESOME! PROFESSIONAL! FRIENDLY! and help to keep me calm. 50 Stars
Awesome support as always. I wish I could return the favor for how awesome you guys are. I will name my next child Firstname Siteground Myers. ;)
Just working with Valeri K. during a very busy time of day. He was, as all your team have been, efficient and professional. This is why I recommend SG to anyone looking for the best hosting company.
Nikola went ABOVE and BEYOND my expectations for our chat. I thought I was going to be walked through a complex process that I'd have to do myself. But instead, Nikola worked his magic and fixed everything for me instantly!!! He was extraordinarily professional, confirming with me that the proper details had been taken care of and that I understood what changes were being made. Even though my issue isn't normally taken care of through chat, Nikola went out of his way to help me with my problem. His knowledge and speed were priceless!!! Please let him know how much I appreciated his expertise.
Amazing support as always, from one of you representatives that has helped me in the past. It's such a pleasure to work with SiteGround and your amazing support team, it is such a nightmare with the other hosting companies, I always get the feeling that they don't want to help. But not with SiteGround support and Bozhana, I felt like she actually wanted to help me from the beginning, and she offered me the perfect solution to my problems. Thanks to you all!!
Nevelina just TOTALLY helped me out troubleshoot and improve my site. She was answering questions that I wasn't even asking, but should have been and my site is way better now because she was on her game. Your plan: get her a Starbucks and a raise. Well deserved!
I'm very impressed with the level of customer service provided by Miroslav. He was very friendly and knowledgeable. I'm still researching about hosting my website, but if I do come back to SiteGround, you can believe me it was because of how impressed I was with the help I got.
Thank you and kudos!
I had chosen three possible options for hosting my site. I decided that the support I would get, with each of these, would determine my final decision. At Siteground I was supported by Momchil and this was a very pleasant experience. Knowledgeable, fast, service minded, friendly, I can probably add more positive words. I decided to start a hosting plan. As always, the set up takes a little getting used to a new back-end environment. My chat with Momchil was open still, although we had already said goodbye. I asked a question and before I knew it, Momchil had fully installed Wordpress and answered all my other questions. A very positive experience. Thank you!
Momchil B. really answered my questions and then some. He's helping me in make my decision to go with the reseller hosting. I am really glad you have such phenomenal customer service who really know a lot and are great at explaining things to their user base!
5 stars. Perfect customer service. Ivelin has helped me tremendously and I didn't even purchase a plan yet. Takes time to explain things and is totally kind and patient dealing with people who don't know how it all works.
I am very busy with my job (Web developer and Graphic Design) so I don't have time for writing comments. But this time I have to write this comment, not just for Dimitar Geshev but also for your customer service team of Sitegound.
After dealing with too many hosting service providers such as: Godaddy, HostGator, MD web hosting (Australia), Smarty Host (Australia) and too many other host service providers that I can not remember. Finally, I have found a good home for all my clients and that is SITEGROUND.
Why?
All Tech Supports guru are great, the can solve all issues even that issues are beyond the expectation.
Same as the frontline support. You guys are great! Patient, Kind and willing to help. I never feel disappointed after contact you guys to ask for help.
I was on a chat line with one of your support guy, after helping me to complete my task I had to ask him " I wonder how Siteground can find and employ all the nice, smart and humble employees like you? He just smile ( :) on chat screen) and thanked me for the compliments.
Once again, Thank you SITEGROUND for the best hosting service provider of all.
JUST FANTASTIC!!!!! As usual, Emanuil lived up to your team's service!! He solved my problem in less than 10 minutes and I LITERALLY wish I could do more than just submit this review. You guys saved my butt! Give Emanuil a bit digital hug for me!! :D
I was evaluating 6 different websites then came across SiteGround. I wasn't really sure what to expect as I have never heard of the brand so I decided to chat with support to get my questions answered. Pavlin was a breath of fresh air, he was knowledgeable, helpful and showed a high interest in knowing how to solve my problem without trying to sell. He was so good, i am going to become a customer. Thanks Pavlin!
Alex is amazing, well knowledgeable and very helpful. I am afraid to recommend him as you might make him a supervisor and we will lose a good customer service rep :) He is an asset to SiteGround. I wish other customer reps would be like him. Many times you can tell reps don't know what they're talking about and they give you the run around, so we have to hang up and call again hoping to find a good and knowledgeable rep like Alex.
Hi,
This review is taking place because I was so satisfied with Mr. Atanas support that I ask him if there was any way for me to provide a very deserved review of his support beside just offering the standard star rating.
After so many years dealing with hosting service and support is the first time that I have been served with an unlimited cast of high level trained personnel.
So far my greatest experience (all have been excellent) has been with Mr. Atanas few weeks ago, then I have issue trying the create a testing site o my site afroliterd.com. Happens that I have a ssl certificate installed and that made it very complicated for me to deal with.
In this case i as assisted with Mr. Atanas and he calmly and patiently listen as I explained to him the issue and then he took full charge troubleshooting and testing alone with me for more than one hour. Through the whole process he was very polite, disciplined and showed great skill set and professionalism.
Finally after solving the issue he showed his satisfaction for supporting me in that time and effort consuming case and even ask me if there was something else he can help.
I feel so happy that after hours and hours of research to decide a good provider for me to move my woocommerce store, I can tell that I did the right choice with SiteGround and I sure I will see my business growth with you.
Thank you one again for a great service and even better support.
Ervin was very helpful in answering my questions and walking me through the transfer process for my website. I thought changing hosts would be really complicated, but he made the process quick and painless. Ervin gave excellent customer service, which bodes well for switching to siteground for hosting. Thanks so much!
Momchil is the absolute BEST!!! Can't say enough about his awesome service. He made my MAJOR issue seem tiny. Looking forward to doing business with you all
Nedko was a MASSIVE help today. I had a lot of issues with getting my SSL sorted and he walked me step by step through it... And even showed me that everything was working even when I was seeing issues my end (CloudFlare was messing things up). It's because of people like Nedko that I will always be a SiteGround customer and recommend it to everyone!
Words simply won't suffice about how grateful I am to have spoken to Dimitar today. I was having a very unique issue in trying to determine why I could not load my page via Siteground. I had recently transferred a domain and I was under the impression that the issues stemmed from an incomplete propagation process. However, Dimitar spent over an hour talking with me to try and troubleshoot the issue. It turned out to be local and I was able to find resolve, but I would not have been able to isolate the issue without Dimitar's help. Now I realise why my friend recommended Siteground so highly. I couldn't have asked for better help. A lot of companies could learn from you guys, and Dimitar especially.
Thank you so much!
Mr. Darko Z helped me eliminate a plug in and helped restore access to my site. During a time of great growth, when even a little bit of time fixing technical glitches becomes a serious financial situation, it was awesome that Mr. Darko Z was able to help me so quickly. Thank you very much!
Darin is super patient, very professional and has helped me solve all my problems in record time. I am very impressed and so happy that I have chosen Siteground. You are very lucky to have a Service Rep like Darin, he's a keeper! Thanks so much. A very happy customer!
Ivaylo was a MASSIVE help for me, helping me understand the node usage, where I could go to delete files to clear up some space, and educating me on the Cloud services available. We'll most likely be upgrading soon. I appreciate all his help and patience with me, as our chat session was over an hour long. That's some stellar service right there.
He was AMAZING at helping me. I've never had such great customer service. Very easily one of the main reasons I finally decided to switch from hostgator. He went above and beyond to help me, even offering to do things that I didn't even have to ask for!
Miroslav was fantastic in answering all my queries re transferring to SiteGround. His tech knowledge was also instrumental in getting us across to SG right there and then.
He was even good enough to set up a temporary URL for our blog so we could start customising WordPress right away.
My first impression of SG has been hugely spoiled by my interactions with Miroslav.
Stoyan was so very helpful for me - I was worried about my website sending a "Forbidden" error - and he was able to get my website live on the domain I needed - even though I haven't transferred the domain to Siteground yet. Haven't been with Siteground a full 30 days yet and already am in love with the level of knowledge and support given by Stoyan and his fellow team members. Thank You!
Lacho helped us in a very critical situation when we transfered our domain name to Siteground and we were not receiving any e-mails anymore in all our company. We were hosted by 1&1 in Europe and we NEVER got this type of help in 10 years. Thanks to him and to Siteground
SUPER fast response time. Quick to get to the point. INSANELY quick to help. 110% satisfaction right here. Thank you!
Emanuil's professionalism and knowledge are outstanding! He helped me fast to fix my critical https issues. I didn't need to involve a third party like a web developer to support me. Just awesome! Thank you so much, Emanuil!
Ervin has been absolutely fantastic, answering all my questions, helping me to join Siteground and walking me through the joining and account set up to migrate from my current hosting. He has made it so easy, he'll definitely make me recommend Siteground to others.
Doroteya did a wonderful job in our chat this morning. She was very patient, polite and reassuring. I'll never leave Siteground and I'll continue to share my affiliate link with my clients. Thanks!
I would describe Tervel as 'very timely, knowledgeable and efficient'. In less than 10 minutes, Tervel was able to provide all answers to my queries using very simple language especially for someone who does not understand very technical language. Wonderful service. Very satisfied.
Mihaela is super helpful. I was frustrated over the website transfer process and she was patient and kind to me. She sent over some tests to run. I appreciate the quick response and excellent customer service skills.
Thanks!
Mark Keeler
I would like to let you know how much I appreciate Plamen!
He has shown to really care about the customer in his trying to provide quality support. His taking the time to provide quality assistance in helping me solve my issue will make a loyal customer out of me!
Thank you!
The services have ever been awesome and with Boris it is clear that you guys are customer oriented and not sales. I will continue to be a fan and supporter of siteground services. Good wishes to you all. And thanks Boris!
Everyone I've spoken to at SG has been amazing but Bozhidar has really gone above and beyond to help me. He was incredibly patient and is an asset to your team!
Adriana: I was very delighted with my experience with Adriana. She is definitely good in her role. She made me aware of an important information that will enable us make our decision on the web hosting company we go with. You are lucky to have such a talent in your team.
Bozhidar was absolutely incredible to work with. I needed help getting WordPress setup for my new website and he had me up and running within 10 minutes of our chat. I didn't have to do a single thing except hint at what I needed and he took care of all of it. Awesome experience!!!!
Vicky, you are the best.
Thank you! This is exaclty what i was looking for and in the upcomming year I'm gonna explore these new realms in thorough depth.
By the way Im totally blown away! by your service in SiteGround.
This is THE BEST TOP OF THE TOP WORLD-CLASS GAME-CHANGING BAR-RAISING SERVICE ever.
Keep the good work and send my regards to the team, because you guys are just great.
I had on my chat conversation about my site being down and he instantly jumped into action and resolved all issues one by one. He brought the site back up in no-time and ensured that a customer like me who is not tech savvy is handled with care and my business does not get stop as a result. My best wishes and a great career for Atanas!
Alex was extremely helpful in helping me upgrade my account. He was very clear with his knowledge and direction so that I was able to upgrade and have questions answered quickly. He is also very friendly on the phone and seems to be a great CSR for Siteground. This is important to me, as I am looking to become an affiliate as well.
Thank you Alex.
Amazing advisor, I work for Sky (British Sky broadcasting) as a trainer and development specialist and train customer service to customer service advisors and let me tell you he's sensational, upbeat, positive, happy to help and joins in with a joke and a laugh. Didn't once sound robotic and I didn't feel like he copied and pasted ANYTHING to me (I train Live chat and I know that can be a thing hahaha). Really amazing, deserves awards and recognition for sure :)
This is the best support I've ever had! Stefan was so kind and patient with me all the time. He knew what he was doing and gave me confidence to trust on him. This kind of support, precise, human and high level let me share to all my friends how siteground is the best host. This is the kind of person that had to be promoted in your company in order to engage other operates to be like the same. Congrats! Amazing support!
Nikola was just an angel and a superb professional, very customer satisfaction focussed. I cannot find enough words to thank him for his amazing and kid assistance in restoring my site. I would like to give him a 10 Star for his outstanding work. Since I came to site ground, I only had outstanding service. I have referred many of my friends to your site because of the outstanding work by people like Nikola. Thank you for hiring the best staff.
Tsacho was very helpful, very polite, provided great support and was a pleasure to talk to. I highly recommend. I got my question answered in less than 5 mins, and time is important to me so I highly appreciate the quick resolution.
I would like to commend Stanimira for the manner in which she assisted me with the transfer of a website from another hosting company to Siteground. I have never done this before and I was totally clueless and she talked me through with such knowledge and patience and pleasantness. 5 stars are not enough for her... she deserves more.
I just had to leave a note to thank you and thank Nedko for the amazing customer service he provided to me tonight. I thought I was facing a very complicated issue, and he kept answering all of my many many questions until I understood everything, and at the end, he solved it for me and made my life much easier. You really are correct when you say that you have the best customer support in the business, you should tbe proud of it and proud that Nedko is part of your team. Thanks again.
Ivan has been TERRIFIC!! I have been with GoDaddy for over 10 years and building Joomla sites since back in the day when it was Mambo. GoDaddy's service and support has gone down hill over the years, while their fees have gone up. I was trying to decide which company to switch to, and just wanted to ask some questions - Ivan was AWESOME and i've just opened up my account, and will be transferring my 17 sites here. THANK YOU!!
I am blown away by Simone. If he is the standard for Siteground customer service then I will be with you for a very long time. Simone is above and beyond normal customer service. He is amazing.
Excellent customer service. Not the standard useless support you get with most hosting providers. I had a pretty tricky issue that I needed advice with and the support I received went above and beyond. It was with this help, I have made the decision to switch to site ground. Thank you!
Mariyan E. was an amazing rep. Not only helpful, but also very polite and seems like a great guy to work with. I appreciate your team very much and if he is an example of the entire workforce you have done well in the HR department. I wish all customer service was as good as Mariyan's.
I often read reviews and when they are all positive, look at them slightly cynically. But here I am adding to the long list of happy people leaving a positive review for the Siteground team. They helped within the first hour of me starting a hosting package and have continued to go way beyond my furthest expectations in customer service. They truly are just brilliant. Can’t recommend them enough. Aleksandar Rachev,. Vasilica Salabina both had some input, but by judging from the reviews, you will get perfect service from them all.
Pavlin was wonderful! He answered all of my questions perfectly, and even provided me resources for SEO! I couldn't have asked for a better experience. Thank you. SiteGround has definitely earned my business for life!
Stefan helped me by providing me solutions to solve my webpage problems and also some recommendations to make my business grow. Thank you Stefan!
Mirko did a great job. He told me exactly what I needed to know as soon as I needed to know it, even gave me more than what I asked for. There was no wait time for support and that is a big deal. I am a student and I've tried contacting several different hosting websites support centers with no contact after almost an hour. Siteground gave me a response in a snap. You guys are great and I know what hosting service I am going to be using. Thanks Mirko!
Stefan was very supportive and patient throughout the process. I had multiple items that needed addressing and Stefan took the time to guide me through the process, and share free tools that align with my business goals. Appreciate the good support. Thank you!
Today I had pleasure to work with Simona B. who is remarkable professional, competent with passion to her love to her work!! She helped me with so many requests and resolved all issues with my websites(where other technicians couldnt) I am extremely satisfied with her customer service I think she is a real asset to the company and should be promoted. Hope to work with her again!
A quick note every time I speak to support you guys are the best!
Your support goes beyond this galaxy!!!!
I just got off the phone with Paco and as always the support goes beyond the call of duty.
I have recommend MANY clients to your company and have hosted about 8 myself. I can’t wait to recommend more clients!
Krasimira did a very nice job of assisting on chat. I worked with one other person early and I have to say that they've been two of the most helpful support professionals I've ever interacted with.
First and foremost...
I am in total shock and awe that I opened a chat with a presales rep and he handled the situation in the manner he did. Not only did he answer all my questions but he also went the extra mile to guide me through the rest of the process. If your server specs and up-time are anywhere near as great as he is then I will be a customer for LIFE!!!!!! Keep up the outstanding work Boris K, and just know that I appreciate your time and dedication to helping me become a new customer with SiteGround!!
Every time I come to SiteGround support I know I will get the best service and here again with Martin
your support service is one of the fastest and best I ever encountered + very friendly :)
WOW... Miroslav rescued me from a mess with my current hosting that was killing all my efforts of a new business launch. Today I will sleep well, knowing I have a secure plan, hosting and even CMS website upgrade, and it feels like magic! Thank you so much for your fantastic customer care and keeping such high level at Siteground! Can't wait to join you and promote your services!
Krasimir performed excellently, was able to understand my issue *immediately*, solved the problem *immediately*, and went above & beyond by discovering a couple more similar issues & resolving them.
*Immediately*!! Total chat time I believe was around 11minutes, 4 of those taken up by my saying thanks to him.
I wish all other support services (eg Microsoft, Samsung etc) were as good as you guys.
Superb, excellent, faultless, bloody fantastic.
I just wanted to commend SiteGround in general and Vladislav R. in particular for great customer service. I needed an issue with my email accounts addressed, and (through your very intuitive interface for support and in general) I was directed to live chat as the best option, my chat was answered in under 2 minutes, Vladislav addressed and fixed the issue immediately, and did it in a very courteous manner. (I also very much like the personal touch that the rep's picture and service stats gives, and I was VERY impressed with the visible option to elevate the chat to a superior (although it was totally unnecessary here). But the very idea that you make it so available shows your dedication to making your customer happy and comfortable.
Todor was brilliant today, I rang up with a number of issues.
He found out exactly what these issues were then took full responsibility, provided the solutions and even sent some additional information by email. I was absolutely delighted as technical issues can often be very frustrating but Todor was patient and explained everything in a straight forward manner.
Velizar accomplished something no other support ever accomplished before (in my case): 100% support, 100% solving the problem, 100% customer-satisfaction.
His writing and formal skills are the best I've ever witnessed. I never felt like I'm writing with a long-known buddy while actually writing with a complete stranger on the other side of the globe.
He heard me out, analysed my problem and just solved it. So plain simple, yet so effective. I didn't know this was possible in the mass of supports out there until then.
I was in touch with several supports in your field before: Hostgator, Bluehost and so on, but they never supported me like Velizar did. I will recommend and praise your support whenever I see a discussion or request regarding this topic.
I was desperate to move from BlueHost to SiteGround as quickly and effortlessly as possible and Miroslav was nothing but helpful, patient and kind. A huge difference from my other hosting company who's customer service is horrible. He helped run me through all the steps I needed to take and was friendly about it. I'm very grateful for such great customer service as I was nervous already due to my experience with the other hosting company and how terrible they have been. Looking forward to having my website hosted by SiteGround and dealing with your customer service staff.
Well, that is the most fun I've had on a support chat in a long time. Not only did Miroslav answer my questions fully and clearly, he did it with humour and personality. His friendly tone was a breath of fresh air, and at the same time, I am left with full confidence that SiteGround can meet my (highly techinal) needs. Well done and thank you, Miroslav
Mirko was extremely helpful and professional in our discussion. He was honest and clear about pricing, and provided all the answers I needed to make a decision to switch to SiteGround. He even helped walk me through the site migration process. Mirko provided top-notch support and I would recommend him to any colleges who needed help. Thanks Mirko!
Thank you Todor, for going beyond your duties to serve us today.
Thank you everyone, at Siteground.
We come to realize that you guys are the best service we have had in many years.
After having 2 hacker attacks, unsolved, at an another big hosting company,
we are at peace now, hosting our sites at Siteground.
We train students in 28 countries, to become Professional Coaches!
Stability, security, dependability are of paramount importance to us.
Thank you again, we appreciate your everyday efforts, Siteground team.
You guys are the very best!
Kind regards,
Dr. Luis Gaviria
Ervin is the absolute best. He went above and beyond in answering my questions. He has the patience of Job. Because of his extraordinary customer service I have decided to switch and become part of the Siteground family. He is an ace and I can't rave enough about him. A++ experience.
Stanislav G. and Ivan H took a very good care of me and I have NEVER experienced such a proper customer service and professionalism. They posses a great set of business ethics and a good IT knowledge. SiteGround is lucky to have them and I am sure your other reps are amazing as well. I review different services/products for 3 large newspapers in Canada. I am definitely going to include you in my next review and do follow up reviews every few months. Thank you!
Outstanding support and excellent product. I changed my company name right after I had setup my wordpress hosted page. I thought it was going to be very difficult, frustrating, and stressful but with amazing customer support and easy process I'm very happy and will refer others!
Krasimira is, right now, going above and beyond helping me with my Wordpress installation issues. I truly appreciate Siteground for having her and all the other excellent staff. It's because I get to work with quality and caring people that I made the switch to Siteground!!!
Gabrielа did a very thorough job in helping me installing Wordpress as well as all my questions associated with it. Thank you so much for you guys' service. Gabriel got you another happy customer!
Magdalena was very helpful, fast and efficient in taking care of me today. Thank you for having such wonderful people working at SiteGround!
What a team you have! Gabriela seems to be on par with Vladislava and Tsacho. You guys run a real tight ship with all your awesomeness. I am so happy that you are my hosting provider. Gabriela is a wonderful representative with a great work ethic. Kudos!'
Wonderful service, included strong expertise, extra help, and sprinkles of kindness and care - could not ask for more. Am a brand strategist, considering moving new clients to siteground! THX to Stefan
Where do you find these guys at, and the one girl I have dealt with. They are all fantastic. I make stupid mistakes and every time they fix it in like 10 minutes.
Not only do they fix it quickly, but they explain what they did.
I most certainly recommend SiteGround to everyone.
Alessandro was very helpful and was quick to help out. He didn't stop after my issue was solved. He continued to set up things for me! Usually support would say for me to do this and that, but he just did everything without requesting me to do so. Wonderful!
Penka was able to understand my need immediately and provide relevant information very quickly. She clarified my questions easily. But the thing I was impressed about, is the human element in the interaction. Good job siteground.com!
Alessandro was very helpful and he gave me a solution so quickly. I hope your company rewards this good service. This is what lacks with other hosting companies... long waits and often support that is not knowledgeable.
I hope SiteGround continues to be successful.
Kalina effortlessly guided me through the initial setup of my site and answered my many other (redundant) questions. Within minutes of ending my support call she sent me over notification that my Wordpress install was complete, with login details. I have never had a better customer service experience with a web host.
Oh, and she's super cute, too ;)
Thanks for everything.
WOW! What can I say, Ioan has absolutely blown me away today with the support he provided! I was completely out of my depth with creating a subdomain and moving my existing PHP over to maintain the look and feel. Even though it's technically not in the scope of a host to help with that, he offered to do it for me saving me hours of frustration trying to do it myself and a huge bill from developers. I am so incredibly grateful to Ioan, who whilst this may just be 'all in a days work' for him, has truly made my day and gone way way above and beyond to help. Thank you so incredibly much!!
Amazingly-resourceful and attentive. Helped me with my problem really seeming like he cares. You TRULY have an asset in Kris P! He makes me very comfortable and happy continually doing business with you since 2008...and on into the future. Thank you!!
10 out of 10, he did not only solve my issue, he helped me with the total setup, start and even the installation of all! that all without asking, i had good hopes about SiteGround, he made them come true! he is for me the face of great customer service!
What a breath of fresh air! I have struggled with other hosting sites' customer service and Miroslav was simply amazing.
Really, really knowledgeable, very patient and polite. The chat lasted 2 hours but it didn't feel that long - not on my side at least. We got loads done from picking a plan, beginning the migration and transfer of domains and websites.
If this is what support is like on siteground then I have died and gone to hosting heaven!!!
I only have one complaint about Iliyana - why is her rating 4 instead of 5?
When I called she was very pleasant and listened as I explained my two problems, which was sort of hard to do but she understood me and took care of them both in less than 5 minutes.
You guys and gals is the best hosting company on the market. I give you all a big thumbs up.
Kolyo was so patient with me as he helped me through quite the frustrating situation. He really owned my issue and took the time to make sure that it was resolved. I really appreciate how he made me feel like what I was dealing with was equally as important to him as it was to me. Thank you so much!
Your staff are lovely and very helpful but I felt that they genuinely cared and that makes me want to trust them. Anton N and Vladsilava are exceptional customer representatives. Saved me from my own self created drama and made my day! Thank you!
Ivaylo is a thorough expert and with ease he helped us with the script we were desperate about. Infact, he updated the script directly on our cPanel and as always we are very happy with not only him but other support members of siteground.com.
Once again, we recommend Ivaylo as a premium support member to our company. Cheers!
Just wanted to leave a quick feedback and say thank you for Ivelin V's great and very satisfying customer service. I chatted with him in the chatroom, and I was not only satisfied with his technical skills which resolved a technical problem that I had with two domains in my account, but also great level of patience and professionalism.
Great work and thank you for your service. I currently have a prem account with Siteground and very pleased that i have been with this company for a number of years.
I purchased a 12-month plan for my new website and am extremely impressed by the level of customer care.
A very helpful colleague - Ivan - helped me direct to my website from my 123-reg account.
I subsequently received a lovely courtesy telephone call from Dora Angelova!
Awesome company - please keep up the excellent work!
Many thanks indeed.
I shopped around for a while and finally decided on siteground to manage my wordpress site. I was excited about the added functionality of wordpress.org as I have always used .com in the past. Siteground seemed like a great all in one choice to help take some of the technical pieces out of the .org install/etc. Once going to my page I tried configuring the jetpack addon and after several failed signin attempts I noticed that it was prompting for a wordpress.com account. My stomach dropped. I thought that I had just overpaid for a different gui to manage a .com site.
I immediately signed on to the chat and Ivaylo was super responsive and helpful. He walked me though my concerns, responded quickly, and explained it is a plugin used with the .com but the install is a .org and it will work with the theme for wordpress.org I had paid for. He was nice enough to reconfirm several times and mentioned that if I have any other problems as I am going through the process to come back and they will help. The fact that it is 11pm and I didn't have to wait til tomorrow was great as well.
Thanks again so much!
Miroslav has helped me numerous time today!! He is courteous, quick and Very Knowledgeable!! Miroslav is an Asset to his company!! He definitely deserves 6 Stars!! Thank you again Miro!!!
WOW!!! Kolyo was Incredible when I got on the Chat line!! A function was not working, he disabled it and figured it out and got it all working for me!! His enthusiasm was contagious! Kolyo got the job done!! He is TRULY an Asset to your company!! Thanks again, Kolyo!! I hope to talk with you soon! I'm sure I'll need more help!
Kolyo is an excellent example of the primary reason that our company has chosen SiteGround for our hosting needs. It is all about the above and beyond service provided by your support staff. Thanks Kolyo and thank you SiteGround for having staff of this quality. It makes all the difference in the world. I recommend a raise for Kolyo...He stands above most!!!!
Exceptional, and I do mean EXCEPTIONAL service. Patient, and resolved EVERY issue quickly and with explanation as to what the problem was. Polite. You have an OUTSTANDING employee there. Promote him. No, don't. Keep him on the tech team but promote him to leader. Unreal. PLEASE EXPRESS MY SINCEREST THANKS. It is this kind of excellence that has confirmed for me that changing from Bluehost to SiteGround was, despite the added costs for me, in changing, the right thing to do. Many, many thanks. I will be telling everyone I know about this, and blogging this out to my world.
I contacted you guys just inquiring about the difficulty of migrating to you from hostgator. I did not intend to actually do it tonight or even this week, probably. Due to Stanislav's customer service alone, I switched hosting services to you guys tonight. I'm really excited to be with a company that has such a great representative working with them and I hope you guys continue to empower him to do such a great job! He's absolutely set a very high standard for your company from the get-go and I'm already significantly happier with this choice!
Liz just helped me (a complete internet newbie) sort my hosting and domain pointing out! She was lovely to deal with and a friendly voice in an often intimidating web-chat world where a lot can sometimes get lost in translation. This was my first experience with SiteGround and your fabled support ...and it was awesome! Thank you Liz & team for your friendly support and help! A breath of fresh air.
5 Star review. Awesome job and was able to complete everything I needed. I am extremely proud of the support that SiteGround provides. It is THE best!
I have recently changed my hosting to SiteGround and I just wanted to say I am really impressed with the service I've been getting. It makes a huge difference for me. Anton has just helped me really quickly and without any difficulty. Thanks!
Kalina was very friendly, knowledgeable and thorough. The follow-up email was perfect, and much appreciated. You guys are all just so helpful - above and beyond my expectations every time. Thanks SiteGround - keep up the great support! Thanks Kalina - have a great day!
So... after a very long day programming and managing different web projects (and being in the middle of a domain name transfer - and a very exigent client) I had such great treatment from Miroslav (as many of your IT guys). Actually he save my delivery date to the client. Thanks a lot Miroslav (I'm Going to have a nice rest right now).
I am pretty sure that I was just the largest pain in the rear that Daniel has ever helped, but boy - he is fantastic! He remained patient with my many, many questions, and he helped me with some backend stuff when I told him that I am a novice with these sorts of things. I went from having so much frustration, to feeling stress free because Daniel helped me so much. Thank you for hiring a person who is clearly in love with his job and passionate about helping people - no matter how much of a pain in the rear they may be.
Helpful, polite and straight to the point assistance - I have never had such a positive online live chat experience with any other company. Thank you !
Hello, I recently contacted SiteGround customer care for a problem i had been facing, and was assisted by Kalina. The interaction was wonderful and she solved my problem within 5 minutes. She is simply great at what she does. Thank you for keeping such an amazing staff for customer support. You guys rock!!!
I wanted to thank Ivaylo and the tech team staff - Ivaylo helped in what thought was a complicated situation to become easy ( for this need) ; I appreciate the kindness and professional courtesy of both Ivaylo and the entire Siteground Team to whom we place great trust as required.. Clayton
Anton worked with me until we both were happy with the outcome! I love SiteGround, so much so I have become a reseller, and my faith in SiteGround's services continue on! Thank you so much! You guys ROCK!
I just wanted to let you know the customer service at Siteground has been phenomenal. I know we've had a lot of tickets in the past month and we apologize for the frequency, hoping that will go down now that the migration has been complete and we've got Sucuri security. Anyway just wanted to thank everyone over at tech support they have been absolutely amazing.
I wanted to offer up my highest appreciation for the service provided by Miroslav today. He was very informative and thorough. He was extremely patient with my lack of tech savvy and answered all of my questions clearly. I do business with siteground because of the awesome support that I receive from staff like Miroslav. He deserves to know how well he is doing and get that guy a raise...LOL
Miroslav was perfect with his communication and answering all of my pre-sale questions. He has a perfect balance of tech knowledge combined with knowing how to up-sell but also making sure the customer purchases what they need. .... He earned Siteground a new client (hopefully for a long time) that has hosting all over the place and dealt with most of the providers out there from amazon, rackspace, to the smaller ones like arvixe (I have used almost every hosting company in the past 20 years and seen many come and go). Having great staff like Miroslav will keep siteground around for years to come. I may just have to recruit him myself to come out to California to work on some start-ups, thank you again.
Victoria was very kind and helpful to advise advantages and choices - which we shall as we are long standing members of the Siteground family.
It is because of these quality people like Victoria on the customer service team that we are here.
Thanks to your team, and the chat assistance from Boris K. It's refreshing to deal with someone who promptly offers solutions and service, I am glad I chose to use your services and I am completely at ease after chatting with Boris.
Keep up the fantastic service.
That's something I reeeaaallly appreciate. whenever I am communicating with support, chat/phone/email, I never feel like they are trying to get rid of me like so many other hosts support. Customer Service is obviously taken very seriously.
Momchil has been amazing! Actually, truthfully all 5 of the different reps have been really amazing. I am very impressed by SiteGrounds service and will be recommending you guys from here on out. Thanks for an amazing service, and thank Momchil!!
I have been running a number of WordPress sites on my own server for many years now, and have been hacked repeatedly over the past six months, causing me a great deal of stress. I have been absolutely knocked out by the ease with which SiteGround have been able to transfer my sites in, and I was particularly grateful to Anton N who helped me diagnose some sources of heavy traffic on one of the sites I brought in that was eating up all my resources. It is a real weight off my mind to know the deep expertise and prompt service is there to call on if I need it. Also I am still at the stage of logging into CloudFlare every day and smiling at the amount of cached requests and blocked traffic!
Momchil and the rest of the SiteGround staff are incredible! They are fast, responsive, always willing to help and are very kind when doing so! I am very happy I went for SiteGround as you have tremendous customer service!
I wanted to send an email about Darko - I think his full display name was Darko M? His help for me earlier today was absolutely amazing and should absolutely be recognised for doing what I'm sure others would have given up on long before the huge problem had been resolved!
When choosing which host to go with, I originally went with 1&1 - it was only after much research into them and reading a lot of their awful reviews, that I was highly recommended Site Ground, I am now so incredibly happy I switched and after the help I received from Darko earlier today, I will absolutely be recommending your company, for your speed, great help and all around excellent service!
A big thank you again to Darko!
Stefan was very knowledgeable, patient and helpful! I was able to fix my problem and learned few new things just for the duration of my call!
Will recommend SiteGround to other people!!!!
Thank you!
Hello, i just wanted to thank you guys for the service you provide (which i recommend to all my clients) and especially to your support team. They've been amazing! That's why I will keep spreading the word for you... I'm not a tech guy, I'm a marketer but wow you made my job a lot easier this weekend. Keep up the good work!
I just want to drop a quick note to the "managers" that I've only been with SiteGround a few days, had a few interactions with the support team and I am SUPER impressed! I've worked with Momchil B. and Ivelin V. and someone else briefly (sorry, don't have his name handy). The point is, they have ALL been excellent. Friendly, helpful and the chat technology you're using is really good too. I'm very happy that I "blindly stumbled" into SiteGround. I only have a few sites here now, but over time, I can foresee moving more to you.
Mila - over the years has helped multiple times - with kindness and courtesy; the knowledge and positive approach. Mila provides is well appreciated.. To have success in life - we need a team to support as we are the some total of all we encounter along the way.. Mila along with others at SiteGround provides the reliance and assurance in a time of need.
AMAZING AND FAST SERVICE LIKE ALWAYS!!! I'm so stoked to move all my biz to SG, and also so happy to recommend. You guys are the best!
Liliya is great... I've spoken with her a few times since opening my first account with Siteground... she's always personable, helpful, thorough and gets it done! She’s a real credit to your company!
Miroslav was super helpful in getting me started with a new SiteGround-hosted WordPress blog. Answered a ton of questions and was very patient and nice. Thank you so much! Looking forward to working with you.
Momchil is the best support staff I have very come across. So fast , to the point and very very helpful. In a time and age where speed with accuracy matters, Momchil is the Guy! Thank You!
Just finished with Ivan H and I am very happy! This chat support is the NUMBER ONE reason I decided to try you and the Number Two reason I keep going with Siteground!
This dude is a keeper:) so happy with his kind assistance and wonderful service. Thank you so much Ivan. You got my 5 star rating for your awesome job!
Ervin H. was amazing. I am always taken back by how great your customer service is. Thank you!
​I am that impressed with the after sales care! I want to say thank you so much, I did not know what I was doing​! one of your reps rang me about 2-3 hours after I brought my package from you, I am so impressed with your after sales help! I give you 10 out of ten stars, even though I was going through the vids, to help me brush up on a few things. Peter was so helpful I told him I am going to tell everyone I know about this hosting company.
Keep up the wonderful work! and Peter was so helpful I was amazed, your service at SiteGround is fabulous. Thank you so much.
Probably the best online assistance I have received. Tanya was quick and courteous and asked one question to figure out the issue, I would give her 10 stars if I could.
Fantastic help today, made us realise SiteGround was without a doubt, the best move we ever made.
We've just transferred from another provider and there were a few problems in the process that were quite frustrating and resulted in the site being down quite a lot, but your support team were very helpful in getting everything back up and running again. In the process they also revealed some issues with the way our site is built and gave us advice on how to improve it, which they are still helping me with now. Everyone was very helpful, but I'd like to mention the following people in particular:
Nikolay Arabadzhiev - For dealing the initial job of transferring our site from our previous host.
Rusi Malinov and Dimitar G. - for getting the situation fixed when there were a few frustrating problems after the transfer.
Georgi Vichev - Quickly solving the problem I had with accessing our PhpMyAdmin, so I could begin optimising the database.
George M. - For helping with me with creating my first robots.txt file and even checking it for me, before kindly taking the next step with our htaccess file as well!
Alexandrina Kazakova and Vladimir Vakov - for enlightening us to the massive issue with bots on our site, as well that we need to reduce/optimise the size of our database.
Mila (Customer Sevice Shift Leader) - for picking up our case and helping to escalate to a technical supervisor so a number of problems could be handled together by the same person and get us back on track and operational again.
Thanks to all of you for all of your help and look forward to working with you more!
You're pretty lucky you hired this legend of a representative called Dessy P. I have been struggling for a solid 2 hours and she solved my problem in like 2 minutes. I ask she gets a pay rise with no further questions and she deserves a brand new Mercedes-Benz. If I could rate her more than 5 starts, I would not hesitate. Thank you!
Tanya is a super nice and very professional person. I'm really glad she explained me all the benefits of SiteGround because now I'm an extremely satisfied customer of yours ;). Keep up the good work. Your services are outstanding and your support is beyond the best. So far. Let's keep it this way ;)
Todor is the second SG tech to help me in the last 18 hours and they were both amazing. Someone at your company is doing a superb job of hiring, training, and managing your folks!
Miroslav answered every single question I had, and I had a lot! He was knowledgeable, friendly, and so wonderful to work with. I came to SiteGround after reading reviews about how wonderful the company is. So I really just came here with some questions on switching from my current host (Blu Domain). After speaking with Miroslav for several minutes, I knew I was making the switch now. To have this kind of customer service at the tip of my fingers, is priceless. I'd buy Miroslav a cup of coffee if he was in the US...and he totally needs a raise! :) Looking forward to creating my new website, and telling my other photographer friends about you guys.
Pablo is a rockstar, I love siteground but with guys like this working for you, it may be marriage!!!!!
About a month ago I moved the website for my wife’s company to SiteGround from Web.com after a horrible hacking experience during which I received no help from that provider. My research turned up SiteGround as a first class site for hosting wordpress and other similar websites. I have not been disappointed. From the first, everybody I have dealt with has been both courteous and knowledgeable. No matter what kind of issue I had, whether it was a difficult technical one or one resulting from a hole in my knowledge, you have been helpful and quick to resolve my issues. When there has been a difficulty in communication you have been quick to take responsibility for that, even if it resulted from my initial misstatement of the issue.
I have been in the computer business since 1969 and have development small and large systems and have both worked in and run support organizations. It is rare to find one that has the combination of both good interaction with the end user and the excellent knowledge and patience it takes to resolve issues. You have all this.
Regarding SiteGround...I am speechless...I can't find the words to express myself. AMAZING...The support team are unique. I was on a live chat for almost a half day, until 6 o'clock in the morning, I spoke to more than 5-6 persons and they were all excellent, polite and patient. I really appreciate. All day today I was talking to my friends about the new company I found and bought a plan to start building a website. I am very very satisfied. I could write one million words about you but I dont have the time now :) You are the best and I will advertise you as long as I am alive!!!!
Ivan P. was absolutely on his game every step of the way in my process to sign me up with SiteGround. His customer service skills blew me away and I already feel at home. Thanks for the immediate feedback and help. I couldn't have been luckier! Definitely an A+ experience.
I saw 27 chats in front of me and 20 seconds later Dessy was taking care of my need, she performed the task in under 5 minutes. It was a great experience for someone like me. I have 5 servers in Dallas, Salt Lake and Phoenix and I have never seen such quick and efficient service. Kudos! Dessy is a great Rep!
In sales, I myself have sold around 200 to 300 million in my career so I can understand how genuine feedback is useful, what works and what doesn't. Your sales rep in online chat I spoke to:
1. built rapport quickly
2. kept in rapport
3. took a caring and professional approach
4. then closed the deal efficiently
5. I aid the money and left -- happy 100 percent!
10/10 -- Svetoslav did a great job and if that's how your team runs the business with the solutions available to customers that we discussed, brilliant!
Don't change a thing because if you're not the number one hosting company
in the world already - you will be, just keep doing what you're doing because you already have great hosting business.
Just wanted to give you my feedback for your professional rep Svetoslav. That's what I call true masterful sales. I don't write feedback often, maybe this is the second time but it deserves writing to you about! Well done. 10/10 :)
Wow! Just WOW! Dora is amazing! I had a horrible experience with eHost.com and decided to switch to SiteGround. Dora gave me a professional and personalized experience and didn't give up until I was up and running. Thank you so much Dora! I'm very glad I was in your hands!
Ivan has been 110% helpful and has gone above and beyond! I may not be the easiest to work with as I'm a new blogger. The patience and guidance has been greatly appreciated!
This is the review for Bozhidar and all of the reps I've spoken so far. I have never been so impressed with the quick and awesome support with a fast TAT. Love you guys...your're all rockstart.. Throw a pizza party may be.. :)
I've just been helped by Svetoslav S, your excellent Senior Sales Representatives. He's been great, very patient, very-well trained. He's been able to answer all my questions from the affiliation program to subscribing a growbig plan. Thank you!
I wanted to give Nayden recognition. He was extremely helpful, extremely polite, and very knowledgeable. He is the kind of employee that makes me want to stay with SiteGround. I’ve had excellent customer service since I started with SiteGround, but Nayden went above and beyond to help me out. Thank you very much and I look forward to staying with SiteGround for a long time!
I have a North American account and quite happy with your services; decided to give a try to your European data center. Had a pleasure to have a long chat with Adriana Z. a couple of minutes ago. She was the most helpful assistant I worked with in last thirty six (36) years in my technology career. She understood clearly what I needed to learn and guided me through the process with clear instructions. Siteground is lucky to have a resource like Adriana. Amazing work Adriana, and please keep up the good work. Your help should be shown exemplary in text books. Thank you again.
I give Stanislav the HIGHEST rating I could provide. His service was impeccable, and there was no limit to his patience. Incredibly hard worker with plenty of reasons why he should be recognized for his diligence. My site was on hold because of a DNS records adjustment, and he quickly aided me with a temporary URL that would not limit my efficiency in working. I am very thankful for people like this.
I cannot sing his praises high enough!! Instead of focusing on the problem he helped me manifest the solution and I am ever grateful. Siteground you Rock. And you Rock above and beyond all other hosting platforms because of your outstanding customer service, headed up by Kamen! Thank YOU!!
Each time I have had to contact Siteground for technical support, I have received exceptional assistance, and from Evgenia today, again exceptional. If there were 10 stars then all would be ticked. Thank you!
Dessy P. was extremely helpful in guiding me through the process to restore a site I accidentally deleted. Her patience and willingness to show me the steps to follow are commendable. It is people like Dessy P. that make me want to stay with SiteGround as my hosting provider. It is also worth noting that most of your agents are really great, but as you can imagine, being able to recover a "lost" site has a strong emotional weight. Please keep up the awesome work you do in training your team to be great tech assistants.
Ivan did a wonderful job assisting me today. He was quick and pleasant. Once again, Siteground, your customer service is topnotch!
Just working with Boris K. now and he has been wonderful. Such a good change from my current hosting company so far. Thank you!
Excellent Customer Service! FAST, Professional and Reliable! I've had websites with Siteground since 2010. No Problems...Ever!!
Anton was so helpful I could feel him smile through the screen. Seriously, I was clueless and he was patient and helpful. Great job, Anton. Thank you for making the unclear become clear.
Appreciate the support team. Tanya V. consulted me with really fast and useful messages. It's happy to see that there are consulters like that and I would rate Tanya's work at all 5 starts. Hope our cooperation would be successful.
I am so sorry I ended the chat so soon, but felt compelled to personally pass on my feedback.
I was having difficulties adding a wordpress site to my hosting and just wanted to know if it was possible. Gabriela A advised that this was possible and showed me where to add the site. She then proceeded to offer to install this for me and configure it. I even had a custom request to preference the www, she took care of this as well. Really well spoken, fast and accurate response and most importantly went above and beyond to assist me.
Over the past 14 years in the I.T. industry I've spoken with my fair share of support officers. I mean this sincerely that Gabriela A. is one of the best support people I've spoken to. Really helpful and I am not regretting moving from hostexcellence AT ALL. As a direct result of this, I am planning to migrate most if not all of my customers over to SiteGround from hostexcellence without any hesitation.
Plamena is simply the BEST, answered all of my questions, she made me feel good even if im actually a rookie at this, she guided me really well and made feel like im part of the family.
Excellent support! I was impressed not only about the kindness and immediate response to everything I asked, but also on the level of technical knowledge Tanya has (which is kind of rare to pre-sales support).
So quick and efficient. Everyone works really well together at SiteGround, such a great team. Thank you.
I wanted to take the time to write about my experience with Kalina. She was extremely professional, knowledgeable, and understood my complicated situation while remaining very patient with me. She helped and guided me to do exactly what was the best for my complicated situation making not complicated anymore in a very short time. Customer service is very important to me and I am normally a difficult judge. I give her a score of %100 satisfaction and also in all other categories. On another note, most of my SiteGround experiences have been pretty good for the most part with almost all the reps. Thanks for being reliable for me though out my time with you. :)
Ivan provided fantastic level of support. He was pro-active, solved problems that he identified before me and resolved the issues to my full satisfaction.
There are times when I'm not sure why I write these reviews. I have yet to ever be disappointed by any of the staff at SiteGround. Still, there are occasions when a member of your team provides such exemplary service that I can't help but let someone know. Stanislav not only answered my question this evening, but he shed light on a puzzle on another project that I'm working on as well. He anticipated additional issues I might face and provided useful information that he knew would be useful to me without my asking. Truly terrific support!
I am a well seasoned webmaster and developer and having been working with technology for over 3 decades now and I most definitely know when I am speaking with someone who is well educated on their job and passionate about the work that they do. With that said, Adriana is definitely one of those people who takes pride in her job and loves what she does! Adriana was very thorough and explanatory with me and no problem whatsoever keeping up with me during my inquiry about SiteGround and not only did she keep up but, she was able to expand on what I was talking about and have an intellectual conversation on the topics at hand. To me, that is very impressive and not something that I encounter very often when dealing with customer service on chat or pretty much in general. I am very pleased with the fact that at no point did Adriana rush the conversation and she was very thorough and made sure that I was comfortable and confident in speaking with her at all times and she made sure that all of my questions were fully addressed and she was an absolute pleasure to deal with the entire time that we spoke. That says to me that SiteGround creates an environment where customer service is at the forefront of your business model and that your company and employees care about what you do, how you do it and how you treat others with respect and dignity the way that business should be done! Thank you Adriana and I look forward to doing business with you and your company over the next week!
I’ve just had brilliant support from Svetoslav S. I cannot praise him highly enough, he was brilliant. If your level of customer service is like this, I look forward to getting my site up and running with you!
Fantastic! I know my question might have been kinda basic (it’s been a long time since I’ve managed my own hosted site), but Nayden helped me solve my problem lickety-split. He was courteous and clear, and my wait time was only a few seconds. A great start to my hosting experience with siteground!
Hi there just wanted to let you know that Krasen S. & Ervin H. are very good employees. They answered all questions that I had (even though I am new at building a website). Thank you for all that you do and the chatline is the best way to go for me.
Just want to send a quick thanks to Boris for his sales assistance today. Courteous, fast and to the point. Much appreciated.
What a guy Boris K is. Helped me relentlessly! Opened my mind to new ideas. Very lucky SiteGround that you have such an awesome guy on your side... I've been referring clients your way through the affiliate scheme, and I wanted to try it out real hard. Now I get a chance to! Thanks to you all and especially Boris for being such a good company!
I just wrote this after having rated a support "call" (live chat) that I gave 5 stars. And I wanted you to know that I mean every word. It is SO RARE to encounter companies of your quality.
I just want to say that Miroslav was so awesome and answered all questions above and beyond. The website was great and informative but Miroslav was the icing on the cake. I will be bringing my websites over because of this positive experience.
I had a chat with Anton N. for an issue with a site migration. He solved my issue in 30 seconds. He was very polite and to the point. I am glad I do business with you guys!
A few weeks ago we needed to quickly set up an account and a site. I’d not used SiteGround before, and Miroslav was extremely helpful in walking through the process and quickly taking care of a mistake I made with my initial order. And after that very positive experience, I came back this evening to set up another site and he was again immediately helpful. Very efficient. Thought about potential problems and took care of them before I said anything. Really great support. Perfect, really.
Email is now working perfectly everywhere. SiteGround Tech support has been fantastic. I called them this morning because I couldn't get into the cPanel. It turned out the system locked us out for security reasons (to many attempts). They cleared it. Total time about 5 minutes. They answered immediately. The email also is much quicker. We just have to come up with a strategy for archiving and deleting emails so we don't build up 6GB on SG server.
Gabriela A. is very nice and has a great knowledge of web services.
Siteground is definitely the best in customer care!
I was setting up a website tonight and had the absolute pleasure of working with Miroslav M. He was amazing. He helped me not only get my account setup, but a subdomain and work through the right way to get the site security setup. Thank you for having such an amazing employee!
I would like to commend Bozhidar for his help via live chat today.
He is the most helpful and polite assistance I have ever met online, and I am very thankful to have received his help!
As a beginner, I have been struggling for the entire day with my previous host and was frustrated with all the new terms that I have to get used to in order to set up a website. In addition, support from my previous host was not proactive therefore I had to struggle for quite some time. In the end, I cancelled my account because the problem couldn’t be fixed.
Then, I got introduced to Siteground by a lady on Live Chat at ‘whoishostingthis.com' called Jessica. She introduced Siteground to me because I am based in Singapore and she mentioned that Siteground has a base in Singapore as well so it should work faster for me. So far I am thankful for the switch.
Thank you so much Bozhidar! Thank you Siteground. I am new to Siteground and really appreciat
Today I had to make use of your support services by chat. I want to thank you for a quick response and solution. Stanislav G. was professional and kind, things like this make people want to recommend your services to others. Thank you!
Just wanted to say that I am very pleased, and satisfied with the exceptional customer service that your senior sales rep Adriana Z provided me through live chat. I have been quite reluctant to decide upon a trusted web hosting service that I can feel confident for my needs with trustworthy customer support.
I have followed many dead ends in my search until I decided to chat with your company to see what you can offer me. I must confess that I presented a rather in-depth and thorough question and answer session for which one of my objectives was to test your sales rep for professional integrity and sincerity. I will without reservation conclude that Adriana is a top notch professional on all accounts in my mind. She really made a great impression in my mind. I feel secure in trusting your company for services provided, only due to her direct communication with myself. That time was not wasted by any regard....as it is she that sold me upon the direct and honest verification that I was searching for.
Again, I give my appreciation for the time she provided, and for her solid knowledge of what I expected to confirm. As long as I receive continued support like this in the future once I become a hopefully long term customer, I will have no reason to look elsewhere for a hosting provider. This is the very thing that fuels the spark for which to generate very positive reviews and recommendations which are so vital to a company's success online. I am sure that you are already aware of her strong attributes and professionalism. It would be in your great interest to keep her within your staff as she does make a profound differance in this world where customer support has become an afterthought at best. This is what it took to sell me, and that is not easy!
I would like to take a moment to formally thank you. We have been going through a technology upgrade in our home offices and the past few weeks have been hectic.
We have had to ask many questions through chat and call as well as open a few tickets. From time to time I'm sure we have perhaps gotten on your nerves.
One example is that the setup of our phone system is so vague that even the vendor's install engineers are having issues understanding their own software for setup as it applied for use on non-self hosted servers (shared services hosting for email).
Georgi and Lily have worked with us even when our own patience levels were low. Thanks for the quality help and patience.
I've been a customer with siteground for about 6 months or so. I just wanted to send some praise Todor P.'s way!
He was very personable, easy to talk to, polite and helpful. I am very impressed with siteground's customer service, one of the best I've dealt with and Todor was an incredible rep!
I have been a customer of SiteGround for about two years now. My company represents a large number of clients and we have been converting them to SiteGround clients. While I have ALWAYS received amazing customer service from the SiteGround team, today's interaction was particular impressive. Miroslav was able to answer ALL of my questions in a thorough and timely manner and he was able to develop an incredible sense of rapport. His sense of humor and friendly approach made the conversation even easier than usual (and its usually very easy). He's definitely an asset to your team and you should be proud to have him on board!
I had a few questions for Adriana Z. which turned into a wonderful 40 minute chat. As I am writing this email I'm in shock. I have never ever been treated so good by any presales webhost. Not only was my live chat answered within 30 seconds. She was just awesome! She answered all my questions and was always nice and polite. Thanks so much for caring about us customers and treating us like a prority and not just a necessary evil. You Guys Rock :-)
Just wanted to let you know that Ervin was absolutely excellent! I love your customer service culture. Huge thanks to all of you for creating something wonderful. Siteground is awesome!!!
I just wanted to offer my gratitude for the customer service that I received with Boris K. today referencing the questions I had for my domain renewal. What I have thoroughly enjoyed about SiteGround since being referred to your company (for the reasonably priced services and wonderful customer service) is that there is always someone ready to assist or explain, and Boris did not disappoint!
He reviewed my account and compared my website usage against my current plan, took my needs and wants for my website into consideration, and recommended plans and options that best suited my desires, not the company's profit margin (as tends to be the trend of our time). I left the online chat service not only more confident about SiteGround, but more knowledgeable about what SiteGround can offer as my website grows with you all.
Thank you all for a wonderful product, service, and support team!
I would just like to say that Rositsa D. was awesome! She was fast and to the point — assisted me with my WP setup quickly and clearly explained everything that I needed to know. I really appreciate this level of customer service! She deserves 5-Stars!
About half an hour ago, I was attended by Carlos with a problem concerning my blog (historiasdechina.com). I just wanted to say that he was very nice and solved the problem in a moment. I also appreciate that he can speak Spanish. I hope I can find people like Carlos next time I have a problem.
I would really really really like to thank two of your representative for the help and the good work they did over chat. First I would like to thank the PreSales questions representative, Miroslav M. Without him, I would not be a customer. He answered all of my questions, and more in a personable, friendly way, that I have no experienced in a long time. I was so frustrated from speaking to godaddy for HOURS and HOURS yesterday, trying to fix a problem of a slow site, that I was just done with it. He went above and beyond what was needed, and I appreciate him taking the time to do so. He made choosing SiteGround very easy, which is hard to do because there are so many different hosting companies, with cheaper prices, but service representatives like my man Miroslav make it worth the extra $$. He either needs a promotion, a raise, or to become the owner of the company. I would be okay with any of those choices. Or a firm pat on the back and a "Brandon says thank you" would work to. I am not really picky. Just let him know that his work ethic was VERY appreciated by me. I asked him if there was anyone he wanted me to talk to, to tell him how good of a job he did, and he said no. That just shows he is a good employee.
Kamen G is another gentleman I would like to thank. He spent a long time helping me diagnose some plugin problems with wordpress, and basically said "Hey Brandon, sit back, and let me fix this for you". He troubleshot dozens of things, and finally came to the solution. He was very knowledgeable, friendly, and helpful. Another great customer service representative.
I just think that everyone should know how great of a job they are doing, and that they should be an example. Not only within SiteGround, but throughout all other hosting companies. They are setting the expectation high.
I just want to let you know that Tanya V. was the best customer support agent that I have ever spoken with. She really put SiteGround into my number one choice of web hosts, because she was extremely helpful, courteous, and down to earth.
I wish I knew her in real life; she has one of the personalities that you can really click with. Thank you for hiring her onto your staff and I hope that she gets the recognition that she deserves on her one year anniversary coming up.
I absolutely love SiteGround. This isn't because I understand a THING about what happens on the back end, although I'm sure you do a great job there. (My website seems to always work, so it must!). No, I love SiteGround because of its customer service. Today is an example of that. I had thoroughly messed up one of my websites--deleted files, messed up an install of a theme, and so on. All on my own, mind you! I could have gone to a back-up, but I really needed a push to update the whole thing anyway, and what better time than after having destroyed everything anyway? I didn't want to mess anything else up, though, so I dialed in to your chat and got Denitsa D. Denitsa listened to what I wanted, and then rather than trying to guide me through another process I could mess up entirely, offered to re-do the whole thing for me. And she did!!! I now have a blank slate to start off from, and all is well in the world. Please convey my thanks and kudos for a job well and painlessly done!
I would like to give praise with regard to one of your senior sales representatives Konstantin K. to let his manager know that he made my decision an easy one and my domain transfer to your site a pleasurable and comfortable experience this evening! Konstantin was personable, knowledgeable and very pleasant to speak with on the phone. His English was superb and I loved his accent. I really liked his positive and appreciative responses to my choice to transfer my domain and his patience while I paid for and initiated the transfer, along with payment options when my first one failed. Konstantin waited with me through the process and described what I needed to know in a clear manner allowing me to understand all my options and choices. Thank you SiteGround, if your web hosting services are as great as your sales force, we shall have a long and prosperous relationship together and I really am looking forward to it.
As usual I was blown away by the timeliness of your support staff and how friendly they are while being conversational. Ivan was absolutely fantastic and quickly responded to my questions accurately. Give this man a promotion!
The website didn't allow me to give a "star rating" for Ivan P., so I'm emailing you his rating, its five star plus! I've spent an inordinate amount of time with innumerable customer service reps over my 36 years as a businessman and Ivan P. just provided the most superlative service I ever recall receiving! If he hasn't received a raise for awhile, give him one! It's very difficult to find and keep excellent employees and he'll more than pay for any salary increase with increased word of mouth business from satisfied customers. By definition, you can only make one "First Impression" and Ivan has provided a refreshing and wonderful first impression of SiteGround! I look forward to the hosting services SiteGround will provide my businesses and anticipate your services will exceed my expectations.
I just wanted to say that Dessy answered all my questions painlessly and quickly. Chatting with her was much better than speaking to any of your competitors and as a result I am sure I will be going with your service for my future projects as well as recommending you to any friends with hosting needs. Thanks Dessy! :)
Stefan helped me in such a huge way! I thought I had lost hours of work because of a mistake I made. He was able to help fix it so quick! I was stressing and trying to fix it for hours and he did it in 10 mins. I am unbelievable grateful for his help. You should give him a raise!
I write this to communicate the full satisfaction for the assistance received from Mark. I am Italian and despite obvious problems of communication Mark managed to solve the problem in a kind, courteous and extremely professional way... I am extremely pleased, thank you very much and my personal assessment is 10!
I just wanted to let you know that Georgi D. did a wonderful job helping me today. He was considerate, helpful and resolved my issue quickly. Once again, Siteground's customer service for the win!
I decided to write a review about your hosting because I think you are doing very good support. The review is in German language and I saw that you didn’t post any German reviews yet. If you would like to, here is a link about my whole review: http://website-n-media.de/webseite/das-richtige-hosting/ Thanks for the great Support. :)
I would like to extend my heartfelt appreciation and gratitude for the outstanding and superb professionalism by Ivan Penchev. He was very focussed on customer satisfaction, simplistic service, and extraordinary kindness. I am very IT challenged. He answered every simple question I asked and helped to renew my hosting with you for another three years. I am currently hosted with HostMoster . They put me on hold for 30 plus minutes and when finally got someone, they send me a link to a website! Can you imagine? That is the worst customer service I have ever seen in my life. Therefore, because of Ivan Penchev's superb customer service, he made me feel so welcome and comfortable, and I am now transferring my entire hosting service from HostMonster to SiteGround. Thank you so much for so many of these wonderful people like Ivan you have on staff. Keep up with your outstanding service. That is the secret of your success. Other Hosting websites should learn from you - basic principles of Customer Service.
Dessy P is amazing! She went so above and beyond to help me this evening. She saved me hours of frustration and cannot be happier with her services! 5 star review. She’s the best!
I just had an on-line chat session with Dessy P. She was awesome. Very helpful and courteous. Everyone I’ve dealt with at SiteGround has been great. Just wanted to let you know.
I would like to give feedback and ratings for your customer officer Konstantin. He is a very smart and intelligent guy. Konstantin was fast to respond with a solution. He is really really good. He knows what customer wants. He has the type of service, who can think win-win situations for customer and yourself. You should really keep him as a good service man. Probably he should deserve a promotion soon. ;p I would like to give him 5 stars for his service or highest ratings whichever higher. I would like to get served by him again if possible. Yes, it's just $7.95 to the company but you really earned my trust and loyalty more. Unfortunately our chat was disconnected after I have signed up for 1 month plan. I wanted to say thanks but I didn't have a chance to say. Please send him my regards.
I just want to take a moment to let you know how amazing your representative, Denitsa D is.
I initiated a chat because I needed to transfer a domain and she took the time to walk me through every step of the process: waiting patiently until emails have come in, and helping me through everything I needed to do. She was unfailingly kind, supportive, and never left me feeling that our 20+ chat was in any way a negative impact on her.
I cannot praise her highly enough. She is a true asset to your customer service department.
Just left a review for SiteGround based on my fantastic interaction with Ivan P. If you read the convo you'll say "that was fantastic???" but if you could compare it to my newbie convos with 4 other web hosting companies as I try to figure out what I'm doing, you would high five him. Thanks so much and give him a raise.
Just a shout out for Tanya V. I was deciding between you guys and GreenGeeks and I went with you guys because of her. Her support and response was amazing and you have a new customer because of her.
I'd like to express my satisfaction for having been kindly assisted by Dobromir.
I would like to take this chance to express all my satisfaction for the service offered by every single person in SiteGround customer service.
In more than 1 yr, I have contacted the HelpDesk many times, any issue was solved kindly and quickly letterally every single time. THE BIGGEST THANK YOU
I just wanted to let you know that Tanya V, Boris K, and Stanislav G. were amazing. Boris convinced me that SiteGround was the way to go. He did this by just be awesome and helping me understand the entire process. Tanya got the process started for me and did a great job of hold my hand through the whole thing. Finally, Stanislav helped me finish the process with ease. This is the best customer experience I’ve had with any hosting company. This customer service was the exact reason we chose site ground over the competition! Thanks for everything guys! =)
I had a support inquiry about what to put for a variable in a PHP script and Adriana Z. answered it correctly and had awesome customer support.
Honestly Siteground, I've been a customer for 2 years now and the live support is litterally the best feature I've seen on any site, and your support is second to none.
Thrilled with the technical help that Anton provided me. Was great. Patient...and got things fixed!!
I've just finished the BEST TECH SUPPORT EXPERIENCE EVER!!!
I used to work on the past at several CS places here in Costa Rica, and I REALLY VALUE GETTING THE BEST CS EXPERIENCE POSSIBLE!!! I know a few things about how to treat people, but this guy RULES!!!
I had the blessing that ANGEL N was the tech that took my chat!!! Not also HE FIXED MY PROBLEM IN A BLINK OF AN EYE, but in the process he made the impression I WAS CHATTING TO A REALLY GOOD FRIEND!!!!!!!
When I realized, I just had a great time and my issue was long gone!!!!!!!!!!
This guy SHOULD BE PROMOTED not just for a GREAT TECH HE IS, but also for HAVING A REALLY GOOD WAY WITH PEOPLE!!!!!!
Seriously, GIVE THIS GUY A BUCNH OF SITEGROUND STOCKS!!!!!!!
I'm left with even a better impression that I already had as a SiteGround customer, I'm spreading the word over here for EVERYBODY THAT WANTS THE BEST OF THE BEST TO MOVE TO SITEGROUND THATNKS TO ANGEL N!!!!!
Thanks for taking the time of reading this!!! This chat made my day outstanding!!!!!!!
ANGEL N YOU ROOOOOOOOOOOOOOOOOOOCK!!!
Thanks again!!!
The help provided by Olga was extremely quick and thorough. She was able to solve my problem in minutes, and not only fixed the problem, but offered an explanation of what was wrong, and how she fixed it. I’m very pleased with the service!
Just a note of thanks and an apology to Gergana.
I foolishly volunteered to revamp the UK site for the Hewlett Packard User Group (hpug.org.uk) and, as I have picked up some Drupal knowledge over the years, decided to use that.
In order to run the new site in parallel with the other, I registered the name decus.org.uk (after the old Digital Equipment Computer Users Society).
However, all my other sites have domains managed by Siteground and, although I have researched how to transfer the DNS to point to decus.org.uk, it seems my 35 years of IT support missed out big chunks of DNS management.
Please pass on my thanks to Gergana for her quick response and my education.
I signed up with SiteGround having been told that your service was exceptional – joined primarily because of that service expectation. I just had a support chat session with Todor. It’s my first contact with any of your staff. In context, the help I needed was very basic stuff, run-of-the-mill setup stuff.
I can’t think of anything that Todor could have done to improve the help he gave. He was friendly, efficient, respectful (of even the dumbest questions), and willing to find ways to help beyond my initial problem.
Honestly, I wish I’d been able to record the session to share it with other helpdesk staff (including my former employer’s) to show them what customer service should be.
This service quality is exactly what I was looking for when I joined with you.
I must say that Kamen was very helpful, very polite, and just all around awesome! (he's cute too) I'm fairly new to all this and he didn't make me feel rushed or that he was trying to hurry me up - he was patient and very very helpful!!
It's very, very refreshing to have someone that is so attentive to customer service - there aren't a lot of companies these days that take that seriously anymore and Kamen is a model of what truly good customer service should be!
I would like to give a positive feedback for Victoria P. She was very helpful and patient with helping me get my other web site up and running at SG. Victoria got all my questions answered and she could help with all the small issues I had. I hope you keep great people like Victoria in your teams, with people like her your service is much better than your competitors.
I just finished LiveChat with Stansilav G. I wanted to write to tell you how satisfied I was with the prompt service I received. It was a minor issue with my mailbox being full that I did not realize until I sat down to troubleshoot it with support. It was a silly mistake, but Stanislav helped me clear my mailbox, and increase my mailbox quota without making me feel dumb for my error.
Siteground continues to deliver on every cent I’ve paid so far.
Miroslav M. is awesome. His engagement with me in the customer service chat — and all his help — makes me want to stick with you guys in the long-term. Great service, great attitude. Thanks for starting off my SiteGround experience on a high note.
Just want to let you know Miroslav M. has done an awesome pre-sales job, and out of all the Magento partner sites, which for some reason noted you weren’t on the Magento list, but heard good feedback from the blogs, and ‘guys on the front line’ who use you.
He answered all my questions well, highlighted key features and benefits for anything I didn’t understand, and beat the socks off of all so called Magento partner competitors I spoke to i.e. Tenzing, Rackspace.
I’ll be in touch next week to follow up my query with an order for Enterprise Cloud Hosting, and I now just hope the setup, and after-sales support will be just as responsive and informative.
I would like to let you know that I chatted with Plamen Markov today for about half an hour due to some issues with an SSL certificate. Plamen was professional and responsive, explaining everything quickly and responding to my questions within a reasonable amount of time. Thanks to him, I was reassured as to my hosting and hope that the next time I use your chat I can have someone as helpful as Plamen.
I had a great experience chatting with Teddy. She not only answered all my detailed and lengthy questions, but also offered clear and sound solutions. She was very timely and on spot. She was a great first impression I had of your company, and it was definitely a 5 star one. Thank you for cultivating the company culture you have and recruiting great team members to fulfill that.
I was researching two or three different web hosting sites and was checking out the online chat options. I was interacting and asking questions to the representatives of the different sites and your rep that I talked to Tanya (I hope I am spelling it right) was just so wonderful to work with. She answered all of my questions fast. She genuinely helped me throughout the whole process. She is indeed an asset to you company. Although the other webhosting services offered unlimited storage it was your customer service that made me commit to purchase from your company. Keep up the good work and im happy to be doing business with you.
Anton was amazing! I kept asking questions and he continually was patient and helped me with everything! Whatever he is getting paid should be tripled! He was amazing! Was on the fence about Siteground, but Anton V has convinced me! I am going to register my website with Siteground later today :-)
I'd like to take a few minutes to express my delight at the customer support I have received from Dimitar. His attitude, helpfulness and all round approach could simply not be bettered. He is an excellent support guru and an absolute credit to Siteground. It is customer support of this level which is the main reason I am and will continue to be a Siteground customer.
I just finished an online help session with Kamen. Wow!
I am a neophyte at web hosting, file transfer, etc. Kamen helped me through all the steps I needed to take and was unfailingly helpful and patient.
Take good care of your employees! They provide you with a wonderful face for your company.
I am really impressed and will “talk up” your company with my peers.
Tanya V. is absolutely smashing girl to talk to. Very informative and helpful. Nothing to trivial for her to answer and no question too complex. Great sense of humour as well. Exactly what you need :)
Guys, Well done on having THE best customer service team ever!
Seriously, I have been with you guys for just over 1 year now and always get the best and friendly customer service.
Even if I start a chat to get a little helping hand with some tech WordPress / Magento things, The team is always willing to help.
Just today I had an issue with my Magento site and after Googling like crazy, I just started a support chat - Nikolay P helped me within a couple minutes. Very friendly and fast.
I can't stop talking about the things I have seen, and experienced about SG. The whole world is yet to know. It must be told to them. SiteGround is really awesome and uncontroversially the world's best.
From Ayoola Abiodun, Nigeria, C.E.O / Website Consultant
Dove Website Resources.
I am going to tell you a story, a story about Greatness.
A long time ago I was lost, alone and afraid in the wilderness of the Internet when I found myself upon the Lighthouse in the darkness, a Lighthouse called SiteGround.
SiteGround is a beacon in a whirlwind of Internet Hosting Services.
I had the privilege today of meeting Ivaylo Baev, who in his Greatness, got me on track with a major project I have been working on.
Without SiteGround and without Ivaylo Baev, I would still be lost with inferior hosting companies.
In closing, Ivaylo Baev deserves a raise.
Thank you SiteGround!
SiteGround is a great hosting solution for all your WordPress projects - both new and established ones. The service they provide is stable, secure and super fast thanks to the special tools they've developed in-house for WordPress users. That's why I can easily recommend them as a great WordPress hosting provider!
I recently have an inquiry chat with one of your representatives (Ivan P) about how your company works (before I commit to a contract). And I was amazed of your great customer service (I have no experience with anything related to websites and I had a lot of questions. So I want to let you know that Ivan P.'s knowledge of your services and my overall technical questions put my mind at ease and was the factor for me deciding to hire your services.
Note: before SiteGround, I easily contacted around 7 other companies. Only one of them was as helpful as Ivan. Still based on what Ivan told me about your services I am opting for you guys!
I just wanted to report on your support team member "Adriana Z". She resolved my issue promptly and in a pleasant manner. ***** 5 STARS *****
I own servers (self managed and dedicated management) in various countries, and have to say that SiteGround has exceptional customer support which is paramount with any hosting experience.
I'll be increasing my SiteGround Usage and Uptake (I'll bring more business across) due to your brilliant support.
Thank you and keep up the great work. ;)
Having just had an issue with name servers on the hosting, I initiated a chat via the live chat feature provided.
The representative who answered my question, Momchil Bakov, did an excellent job of solving my problem. Despite internet connectivity issues on my end and continuing to reconnect, he was able to keep track of the issue and provide immediate, honest, clearly structured, polite and grammatically sound answers to all my hastily formed questions. I would most definitely recommend others to this service simply due to outstanding customer support.
Congratulations of the UI designers and developers who implemented the chat client.
I was just talking to one of your support staff mambers - Bozhidar. I
had some issues with my SSL certificate and he helped me to fix it in no
time! Very professional and polite! I really appreciate it! Thank you
Siteground for having such amazing guys in your team!
We have tried almost half a dozen hosting companies,but the kind of service you offer is out of the league,we are so impressed by your customer friendly service that we had to write this heartfelt THANK YOU to you guys.
You people are amazing and we wish all the best and a huge success to your team.
We would definitely spread the word amongst people to get associated with your hosting plans.THANK YOU so much,we love you.
I wanted to provide some feedback on one of your colleagues: Dimitar R.
Since joining SiteGround on the recommendation of a client, I have found the service to be first rate. Today, Dimitar exceeded that. It may be a straightforward fix to him, but after first instantly resolving my initial issue (a problem installing WordPress) he then helped me correct an issue that has been previously unresolved by two of his colleagues at SiteGround, a specialist coder friend of mine, and the authors of the wordPress premium template I was installing.
The issue related to the subDomain rendering as intended, but the public facing url being heavily compromised by blocked fonts. This made the site look clunky, dated and unfinished. Dimitar successfully fixed the issue, but more than that, took me through the necessary steps to correcting the issue, should it happen again in the future.
He has made my client happy, he has saved me significant stress, and he has made sure that should the same happen again, I will be able to quickly resolve the issue without contacting your team.
He also completed this with great patience and a friendly manner.
Thank you for the great service.
Just want to drop you a quick note and tell you that I am so pelased with the support from SiteGround! I am new to wordpress and your online support staff have helped me a ton!
Had an issue tonight that i was trying to resolve for an hour and Bozhidar V solved it for me in 5 minutes! I really appreciate the service and how quickly your support responds! Has made my projects run so much faster!
Just to let you know I am very satisfied and happy with the service you provide. Your client support service is absolutely incredible ! Just great ! That is by far one of the reason SiteGround is a true leader. The best ever.
Many thanks, again.
Time is precious but Miroslav M. deserves the time it takes to write this. He gave Hadas Ben-Tsur (your client) and I (site admin) the pleasure of a thoughtful and flawless technical support experience.
Miroslav went above and beyond to help us find solutions for safe continued development of our site and business, entirely using the free tools provided in your Cpanel. (Though he did suggest purchasing your daily backup service!)
He communicated clearly and effectively at the knowledge level appropriate for us, and if we ever need help again we look forward to dealing with Miroslav or someone just like him!
I just signed up for your hosting services and did not know what my next step should be. I chose the live chat feature and got Diana V. She is awesome! First she suggested I change my password to make it more secure. She then setup wordpress for me. She answered my questions and assisted me with a (internet) smile. She is a great representative of your company and makes me excited to have a hosting company that is going to help me on this journey.
I have had numerous tech support chats as I move my hosting to SiteGroun and they have all been very helpful and friendly. Most recently I was chatting with Mark C.
I also very much appreciate that my wait time to chat has been virtually nil. A big improvement over my previous host.
Thanks!
I’m in charge of a large project emulator, we are first in the world with our development,,, and Im always very busy and on the move. Your Sales Representative Boris K impressed me enough to stop, and mail you.
He answered all my questions immediately, he knows his product inside and out without a doubt, and when he was unsure, he didn't guess, he went to someone to find out the technical answer to my technical question. If he isn't your highest paid asset there, you better make it that way. He is worth every penny.
SiteGround was my first stop in shopping in all honesty, I didn't plan on pulling the trigger right away, but after Boris and the help he gave me, money doesn't matter as long as my concerns are addressed. Boris is the tip of your spear, I can only hope the rest of the staff is as good as he is.
I recently interacted with Gabriela and Boris, two of your sales reps, via chat. I just wanted to applaud you for having excellent staff to help your customers understand their needs. I am passing along my recommendation for SiteGround to the board of a not-for-profit that is looking for the right hosting company based mostly on your sales reps. Hopefully, we will be working with you in the near future!
Also, Zac Gordon recommended that I look into SiteGround. So, kudos to you for having him back you. He is an influential character in the WordPress world. You must be doing great things!
I just got off the line with Dessy P after a long chat about porting over my site - she was enormously patient and helpful. I've had a rough time transferring my site over to SG (due to a lot of silly moves on my part), and she was very patient, knowledgeable, and enthusiastic about helping me out, even when I never stopped with an endless list of questions. On a Saturday afternoon no less! Top marks, seriously. I've talked to a ton of support people over the past couple days and she was by an order of magnitude the best one.
Just wanted to put a good (and very deserved) word in for your employee Boris K.
He took an interest in what I was saying and his replies were clearly tailored to my specific needs, instead of following a rigid script.
I had doubts, and for every question I threw at him he had a relevant and clear solution.
With so much competition for hosting, I can safely say that Boris made my decision extremely easy and I will be registering with SiteGround anytime soon.
I just had a Great support chat with Dessy P. and would like to mention my appreciation for all the help I have received today. I had number of issues and questions reg. my domains, as well as some technical challenges – and got very quick, highly accurate response and finally all the fixes to my problems. Excellent communication, politeness and really willingness to support, as well as high technical knowledge, which mirrors from Dessy – made my day. I have had many web hosts over the years, but SiteGround surpasses them all. Thanks ! You have an outstanding Customer support Team. Simply the Best !
All the Best
“Very Happy customer”
I'm a new member of SiteGround and have been very happy so far.
I've had Nikolay help me a couple of times... He is great. Especially today... I had some site load / speed issues/questions and he not only gave me advice, but also helped me configure my site properly.
We were on for over 20 minutes and he answered fully all the questions I had.
Thanks for having instant chat - it is great.
Thanks for having Nikolay there to help - he is great!
You have the best tech support I have EVER come across in the 18 years I have been doing website development. They have made life so much easier for my client (Blair Reich) and myself. Thank you for making this transition from one provider to another so much easier.
I just wanted to put in a quick commendation for Diana.
I talked to her on October 14th, at about 2pm Pacific time via live chat. I had some questions regarding adding TXT records to a domain.
First, she greeted me kindly and asked how I was doing. Then, as she helped me with my issue, she both responded quickly, as well as offered the choice between her implementing the changes I asked for, or watching over me implement the changes. I chose to implement the changes myself, and then I asked her to check over my work. She confirmed everything was entered correctly, then closed by saying feel free to contact us again if anything comes up, as well as giving me a kind send off (saying for me to enjoy the rest of my day).
Throughout the interaction, I truly felt like I was talking with a person, rather than just being dictated facts of a knowledge base. She quickly solved my issue, and had a warm, upbeat personality the entire time.
Should I be connected with Diana, again for a future live chat, I'm sure from this one interaction I'll be given quality service, with my issue getting the attention it needs, all while having a pleasant time knowing that she genuinely cares about helping me out through things like offering observation vs. implementation.
I have have been very impressed with the Customer Service to far, and I did not think it would get any better until tonight.
Angel N. was nothing but immensely helpful.
He resolved my problem in less than 45mins, which would have taken me hours to get to the root of the issue (if I was to try figure it out myself). He was very reassuring, knowledgeable and quick. I would highly recommend him to anyone who may have any technical issues that need resolving. A++++++
A very happy customer here :)
It was really hard to move from a hosting company I'd been with for over 10 years, but it was for the best. SiteGround made the transition easy and my only regret is that I didn't move to them sooner. Their support is fanatical, friendly, and fast. Don't make the same mistake I did. Go with SiteGround!
Who should I use to host my WordPress website? This is still one of the greatest online questions and debates. I actually love when this question comes up because it gives me an easy in to talk about SiteGround and their SUPERIOR hosting services. When I think of a great host I think of two words, Support and Stability. Knowing that your host will be there when you need them is huge for anyone from the beginner to the advanced developer. It is also critical that your host takes a proactive approach to keeping things running smoothly. Support and stability are two things that SiteGround does better than any other host I have worked with. It's also super important to mention that their shared hosting platform performs extremely fast and stable. SiteGround is always making things bigger and better as well. Their proprietary Super Cacher system is a dream for keeping WordPress speedy. SiteGround is now and will always be my FIRST CHOICE in recommending hosting to others!!!
I just wanted to say that today I have been dealing with someone from your company called "Angel"
His customer service was outstanding, I was planning on leaving SiteGround but now I will be staying as long as I can afford to.
In fact I would love to promote your company on my site, my website is about giving people the best deals with great companies so let me know how I can help to promote SiteGround on my site.
Thanks you for a a great service
I am so glad I found you. I was having major server downtime at
Bluehost and it took 30 minutes to even talk to anyone there.
I did a bit of research and found you guys and decided to make the move. I initiated the process of having my website moved by your team and transferring my domain to you as well and it took you less than 20 hours to do the whole thing!
I am seriously blown away by your service. I talked to 3 of your tech people 3 times while doing this and they were available in about 30 seconds! Take that Bluehost I am beyond thrilled and if this is any indication of how you maintain your servers I know I made the right choice!
Thanks again for the amazing service and I am going to be singing your praises far and wide! SiteGround rocks!
As a fairly new SiteGround client, I wanted to commend Mirko for his always excellent, personable, professional, and helpful responses!
We started using SiteGround a little under a year ago after religiously using Bluehost for all of our clients' dozens of websites. Over the course of 3 years, Bluehost's customer service and downtime has gotten to the point of being atrocious and unmanageable.
Needless to say, we will be moving as many of our websites to SiteGround as possible. The wonderful technical support help of the Live Chat and Support Tickets are one of the biggest reasons for this decision from us. It's hard to not fall in love with a company who has such wonderful personnel such as Mirko!!
Just wanted to take a moment and say that Sotir is doing good work. I had a reasonably complex support case and he handled gracefully. I say that as a CMO in Silicon Valley who previously ran global support at Google for its 120MM users across all consumers and businesses using Google Maps, Earth, and Sketchup.
I would like to express my extreme satisfaction with the help I rec'd just now from George M. today. His tech support service was excellent! He solved my issue which was a great relief to me as I was concerned about the loss of my entire website.
I am truly thankful for George M.'s assistance today.
I think we’ve all been there: You are testing out a system or dealing with pre-sales support and everything seems like it will be fantastic. And then … you sign up and the support is shocking and everything goes down the drain – including your money.
I was hesitant with site ground at first because they were so cheap. I had just been paying $500 a month with someone else and it was a nightmare. So I wasn’t confident that site ground was going to be any better at such a low price.
How pleasantly surprised I have been. The pre-sales support was amazing. I contacted their live chat support at all different times of the day and got a very quick response. Then I had my site up and running within a few days – they installed CS-CART for me straight away and IT WORKED!!!
Then came the real test – after sales support. I have received just as good support after sale than pre sale. I’ve had questions answered immediately and the live chat has been fantastic with getting things resolved fast.
I seriously couldn’t recommend Siteground highly enough. They clearly take customer service seriously, which I believe is often half the battle when dealing with online providers.
All the best.
I think that in this day and age a lot of reviews get given when things go wrong and not enough when you get exceptional service. I am writing in to say that I spoke to your staff "Miroslav M" and he is an exceptional asset to your institution. I had a lot of questions about service and he convinnced me to switch over to you.
He is a credit to your institution and the single reason I picked your company to host my three websites amongst a world of other web hosting companies.
For someone who's been working at SiteGround since only January this year, Anton helped me so wonderfully that I couldn't have asked for anything more, having a stressful night and constantly deterring myself from the chatbox (thinking it would be useless) my last ditch effort to run my website was left with Anton, in which he fulfilled my every request with such politeness I was literally smiling with happiness, something i consider a rarity when it comes to customer service via the internet.
Anton I believe deserves much more credit then this simple email by me, and if the company could show him gratitude in any form he so very much deserves it.
I read Anton’s profile and see that he enjoys movies and sports - if SiteGround do offer incentive towards employees this is one employee you should be giving incentives to on the daily!
I would just like to submit a review of the customer service agent, Plamena.
She spoke with vibrancy and helped me with every detail of my request, and spoke generously and heartwarming.
Please let her know of her wonder customer service skills.
Ivaylo -> Knowledgeable, open and pleasantly helpful, patient, astute, and knows how to win. Great asset.
Why Siteground? -> Customer Service is why I’m here, it’s what emanated from the various forums and assessments, ~consistently. …backed up by consistency with service delivery.
I'm a computer consultant and have a few customers who have web pages that I've written for them. I don't do a lot of this work, spending most of my time chasing security issues with their hardware.
I had a recent need for a new website (theinstigatorsaustin.com) and a domain transfer. Let me tell you a bit about my experiences...
The signup process is so easy even a caveman could do it. Once singed up, I had some questions about domain transfer. I used the Live Chat and 'spoke' with George M. The entire session took 13 minutes and he handled all of my questions. And even better, your chat system let me print out a chat log - nicely formatted - so I didn't have to try and make notes while George and I chatted.
I had a couple of questions today, so I went back to Live Chat and connected with Illiyana. We didn't get far - something disconnected our chat, so I called the 866 phone number. It took me 3 minutes to get placed in the support queue. Peter picked up the phone in 5 seconds. Our conversation may have lasted a minute - his understanding of my question was perfect and his his reply was 100% correct. This lead me to another stumbling block, so I redialed. This time he picked up my call in 2 seconds and answered my question in under a minute. And again, it was perfect.
Your phone message says something about exceeding expectations. I expect a lot - far more than most people, I'm afraid - but I have to tell you this: No One Provides the Level of Customer Service Found at SiteGround. You are the Gold Standard, across all industries. I'll continue bringing my customers to you, for that reason alone.
Please share this email with George, Peter and Illiyana, and the rest of our amazing support team. Thank you for all you do.
Hi, I was just live chatting with Teodora N. (Teddy from her profile) for the last 1hr and 40min (I'm not a very impulsive person). I would like to commend Teodora for her excellent help and patience in answering all of my questions about SiteGround. I was looking into 6 or 7 other webhosting sites, but with the great, knowledgeable support I received decided to push the button and signup with SiteGround.
I am wrtting this “short” review regarding Pre/After-sale service provided by Ms. Gergana G.
She is an exceptional Customer Service representative. She took time to carefully read my questions, then I can tell she felt how I felt and instead of jumping into selling her company’s services: She asked about myself (which was on a very polite way, and that calmed me down – honestly, I was very frustrated about who to choose on either SiteGround or one of their major competitors BlueHost). She didn’t try to counter advertise the other hosting company, but explained (after having carefully reviewed my questions) to me what would be better for me, and my company. She then took extra time to walk me trough the ordering process as of for the cPanel setup. Please manager, take a special care of this young lady, she has exceptional skills, great potential and she will deserve a promotion some when I bet.
Thank you for taking care of your team, it shows how much you care for your customers, because a bad relationship between a manager or C-level executive and their associates, will have destructives consequences on the company grow and reputation. I’m happy to be one of the SiteGround customer!
SiteGround has been top-notch from my introduction to them. Their GoGeek plan is excellent if you want the tools of self-managed hosting, without that whole "self-managing" part. I've placed a dozen of my own sites on SiteGround, and have been recommending clients to them, as the service is just that good.
There have been no complaints and numerous commendations. Simply put, SiteGround is doing it right when so many are dropping the ball.
Since I began using SiteGround for a new project a few months back, I've been blown away by their technical chops and their stellar customer service. I've yet to have an issue that wasn't self inflicted, and I've since moved over a few larger client sites that needed a better level of service. There have been no complaints and numerous commendations. Simply put, SiteGround is doing it right when so many are dropping the ball.
EXCELLENT SERVICE PROVIDED BY OLGA and DIANA
I just feel that it is also well needed that excellent service is commended as much as what complaints can go viral!
Please can I ask that these two ladies be commended and thanked publicly at the next staff meeting on behalf of Strategic Missions..
I have had nothing but superior and enjoyable service from these ladies!!!
Thank you guys again very much for your help!
Undoubtedly the best move I made changing our to siteground.com
We had an issue with one of our client’s FTP accounts—we were being denied access to failed user authentication.
Olga was extremely helpful and was throwing out all kinds of help. She finally pinned down the error of us not including @thedomainname.com in our user field.
I’ve never experienced a support chat with such an enthusiastic and energetic representative. Loved the service!
I just wanted to give some feedback on my experience as a new SiteGround (go geek) customer.
I signed up a while back for the growbig service and had various problems relating to database connection timeouts and decided to go back to my old host.
This time I went for the go geek service and couldn't be more happy. Your custom cpanel is excellent along with the staging and simple ways to edit installations. I've had no server related problems so far apart from simple ones that you'd expect when moving host.
The big difference with yours and my old host is the website speed, my sites load incredibly fast even with media heavy pages and a lot of scripts.
I couldn't be more happy and wish I'd moved earlier
I just wanted to express to you how overwhelmingly pleased I am with your customer service so far. I’ve had interactions on two occasions since opening an account last week and both times the support I received was stellar. Today I was helped by George G and he could not have been more competent or professional. The same goes for Denitsa, who assisted me last week. Not only were they both extremely friendly and courteous, but they both went above and beyond to make sure that my questions and problems were addressed and corrected. I would write more, but I’m currently working myself and I need to get back to work. But I wanted to take a minute and just say what an awesome job you guys have been doing so far. Keep up the great work!
I've never written so many great reviews in one day. I was very frustrated because I couldn't get my Mac Mail working. I opened a ticket and Dimitar replied in 8 minutes. His support was amazing and, just like the previous ticket, the only delays were mine. His subsequent follow ups were in two to three minutes.
Now I understand why his profile says, "When I first started at SiteGround I did not realize the true meaning of the word efficiency, now I love it“
Fantastic support. I'm beginning to love SiteGround. And this email is coming from the new address Dimitar helped me set up.
Hi guys! Just wanted to let you know, Denitsa is doing a cracking job in the live chats, she’s served me many times recently and she is so lovely, I feel like I’m chatting to a friend rather than a service rep, and it makes me feel like a person rather than a number. I like to think I do the same when I’m working in my retail job, when I get to spend time with a customer, when they are genuinely appreciative it really means a lot to me so I want to return the gesture. Nothing is too much trouble for her and if she can’t give me a proper answer she is honest about it and recommends I post a ticket (better than making something up to get rid of me). Please give her a chocolate bar if you can, like you did for Lili!
If you need anything else from me regarding this feedback just let me know. You have some amazing people on your team and you should be proud of them =)
Joe
There's just a few things that are the most important to me in a web host, and SiteGround excels at each of them:
1) Stability and Responsiveness. My sites have been live and running strong ever since I activated my account with SiteGround. I've never noticed one hiccup. This is one of those "invisible" qualities that you never realize how important it is until you're on a host where you notice your site down all the time. I also have typically done routine database optimization on my sites, and I've found that that is becoming less and less necessary because SiteGround does that for me.
2) Speed and Caching. I did pre- and post- testing of my sites as I was migrating to SiteGround, and every site performed better than my previous host on SiteGround without any caching added at all. Then they showed me their "SuperCacher" WordPress plugin. That thing really works, and made my sites perform really well, really consistently. It provides both server side caching and object caching.
3) Support. This is the key to every online service, and SiteGround excels here in spades. Every ticket I've submitted gets at least an initial reply in less than 15 minutes, often less than 5 minutes. And they are always prompt with helping me configure something myself, or changing a setting for me, or pointing me in the right direction. It's excellent.
I can't say enough good things about SiteGround. I highly recommend their GoGeek shared hosting platform if you are a developer on a budget but still want advanced features like staging, GitHub integration, and of course the SuperCacher. It's all you need for an excellent price.
SiteGround has been great for my websites. They “get” WordPress managed hosting without limiting users the way a number of other managed hosts do.
The WordPress-specific caching features SiteGround provides are awesome, as are the one-click staging sites. And SiteGround’s support is the best I’ve ever received from any host, period. Whether via chat or by phone, they are technically savvy and always respond incredibly fast if I have questions.
I just wanted to say how wonderful one of your associates are. She
was able to assist me with any and all questions I threw at her about
your service, in a very fast , and professional manner. I am pleased to
say that due to her customer service skills I have pre-paid for a 3 year
subscription (if a 10 year subscription was offered I would of taken
that instead) instead of a 6 month subscription I was planning. She is a
huge asset to your company and deserves a raise and praise. Please
reward this hard worker for her extraordinary skills in making your
company look great. Once again thank you for this pleasant experience, I
will be passing your service and her name (Carrie N.) onto my friends
and families for any of there future website hosting needs.
I don't have words to explain how much I am thankful that I joined your amazing site..
Every day I feel more and more grateful and happy that you are my hosting site..
Why..
Because of many things...
But the main thing is your wonderful and amazing technical team..
This is my second feedback to you..
I couldn't not to send you this msg..
I faced a huge problem on my site that made me annoying and not sleep for 2 days trying to fix it..
I hesitate at the beginning to contact your technical help because I thought they might said it is not their problem..as I wasn't sure from where the problem start..
Anyway finally I decided to contact your technical help..expecting that he might refuse to help me..anyway I contacted one of your technical
And I must say that he spent the whole day with me today trying to fix my problem and each time I receive a reply from him I expect that he will say i am sorry I couldn't help you...
But no..he didn't give up..even I was going to give up..
I don't know how he fixed it..but all I know that I am very thankful to him..
This technical name is Georgi
I really appreciate if you could deliver my words to him..
And not only him but all the other technical and staff who works hard to help us without giving up..
I could send a feedback each time one of them help me..but then you will have tons of feedbacks from me and you may ban me for that..lol..
No..really..thank you for having such wonderful staff who treat it's customers as their own friends. .
What a breath of fresh air. After dealing with GoDaddy and HostGator, this was such a relief. I waited almost no time at all to speak with a rep, and Rumen was very patient and relaxed. We talked like regular human beings, rather than the copy-and-paste autoresponses other companies rely on. And what a great idea with the photo and profile! Your customer service model is one to be commended, I hope you never downgrade it.
Dear SiteGround,
I'm writing to compliment you on your level of Customer Service. It is just fantastic and I've already started spreading the word to my peers and colleagues.
The way I came to SiteGround was through pain and hardship. The
previous host for my company's website were heinous. Our site went down (to NO fault of our own) the week that I had sales reps on the ground at the SXSW convention. The timing could NOT have been worse and the response time was something like three days. It was awful. There was no support, except for empty loop speak on in a chat window. You know responses like, "Our technicians are working on it at this time blah blah blah."
So needless to say I suffer from acute PTSD when it comes to my
website. AE35 Media is a start up. We are a small company and as such everyone has to wear many hats and do things that are WAY WAY out of our normal comfort zones. After the SXSW debacle I did the research on my own and decided on SiteGround because your company's online reviews are terrific and your sites virtually never go down.
So a few days ago, I logged into our site and found that the SiteGround curtain had gone up. I'm making the distinction because the site wasn't down. It was just...I dunno...hidden. So I was bracing for the absolute worst when I called the help number and was kinda blown away when a very nice man by the name of Petar picked up, introduced himself and had my site back up and visible in under 5 min. Seriously. It was so easy and painless I was taken aback by it.
Well it turns out (again, thanx to Petar) that our site was curtailed
because we exceeded our traffic allocations. Somehow another site
we/you are hosting for us gained 600,000 hits in under a month. I have no idea where the traffic came from or even if it was real or bots.
The reality is that I don't care. It was for a site for a project that isn't going well and is slated for shelving. All I knew is that I didn't want my own site to go down. So I talked with Petar and he helped me decide that we should upgrade my plan that would migrate our servers.
I gave the go ahead on it and the whole thing happened in under 12
hours. Seriously seamless.
Now there were a couple of loose ends on my end that I didn't anticipate as well...I'm not my company's web guy normally. But I knew enough that the changing of the servers would mean that a couple of things had to be re pointed, and the email server would have to be altered (which meant opening new accounts in our enduser's clients) and I wouldn't be able to access the login window for the back end via my old book marks. And of course I couldn't have been smart enough to think of all of this "stuff" all at once. So over the next couple of days I took advantage of your company's chat room options.
I chatted with Iliya, Gergana and today Olga.
In all earnestness, this is hands down, without question or exception
the BEST Customer Service I have ever received at any time pertaining to ANY online service. All three representatives were courteous,
thoroughly knowledgeable and incredibly helpful. Whatever kind of
training you've given them is exceptional and SiteGround and the level of service you provide should become the standard by which all other
companies are measured. Give the four of them a raise...some sort of
commendation because even though I am in the business of media I am in fact one of the dimmest folks there is when it comes to navigating
things online. Rooting around in the architecture of my site or
accessing the Cpanel is just not something I'm comfortable with, but
all of your reps never...ever..not once made me feel like the bozo that I am. They actually TAUGHT me some things. And now? Now I know just enough to run my business better.
I have confidence now. Because even though I have no real clue what do when problems arise, I do know that your company and your team of
customers reps DO know what to do when I end up on their doorstep.
Thank you for proving to me and everyone I tell that site hosting is in fact a business that when its done well can be a source of pride for all site owners big or small.
I would like to say that I have found SiteGround to be an extraordinary
service. Having tried many others over the years, SiteGround is a breath
of fresh air - the support is the best around and the servers are
extremely quick. I have no hesitation recommending this service for all
your hosting needs, small or large.
SiteGround is an impressive company.
I wanted to rate Carries service a 10 !! Unfortunately all i could select was a high five :) Keep up the awesome service.
Aand thanks again for those most awesome Joomla tutorials :)
Also pls thank the team who put together those tuts for the rest of us to learn from and improve to greater heights.
You guys are wonderful people :) Thank you sincerely. Pls let the team know that this comes all the way from South Africa and that their work is much appreciated and valued. Its due to the kindness and huge hearts of individuals like yourselves that determined individuals like myself can grow and reach greater things in life :)
Have a wonderful day. and thanks again for the amazing work :)
Recently I attended your technical training webinars on Joomla - and they were very helpful! I hope SiteGround produces many more. In addition, the chat service which we are using now is one of the features which sets SiteGround apart and above all other support services.
First, I wanted to say that I don’t typically write reviews. However, the service and support that I received (and continue to receive) from Dimitar Dimov, Teodor Chilov, Delyan Delov, Minko Mihnev, Plamen was BEYOND STELLAR (I had to put that in caps for emphasis :^). Before coming to SiteGround.com, I was with another web hosting provider for almost 6 years. A week ago, I was ready to launch my new website and the other web hosting company told me that they did not support a certain file type that was needed for the new website. I went into slight panic mode, until my husband suggested that I find another web hosting company. SiteGround.com was the web hosting provider that was suggested as the best fit for my specific needs.
In the six year period that I was with the other hosting site, I only used the Help Desk once or twice. However, in the past week, I sent numerous requests for help to initiate the website transfer. The lack support left me extremely frustrated. Most of the replies were delayed or did not fix my problems. Not to mention, I was put on hold for over 2 hours and never got the opportunity to speak to a Customer Service Representative.
Many companies say 24/7 customer support, but it’s more like we’ll get back to you in 24-48 hours. With SiteGround.com 24/7 means just that. They are available 24 hours, 7 days a week - around the clock. When I submitted my support tickets they would quickly go from “Open” to “Open and Processing” to “Awaiting Your Reply”. They were so fast, I found myself waiting by the computer so I could be there to reply!
The gentelmen listed above did everything they could to assist me with getting my files transfered and my website up and running. When I had questions, they answered them. When I didn't understand or needed clarification, they clarified (I am NOT website savvy). The level of detail provided in the responses was and very refreshing (I wasn't just given a link to an article to read). Everyone was kind, patient and and thorough in their responses to my problems. I’m quite certain they probably found me annoying, because I was beginning to annoy myself, but they kept on helping and providing exceptional support. The Support Guru’s at SiteGround.com are not only professional, but it is clear that quality customer service is a priority.
I have only been with SiteGround.com for a little over a week, but I can not begin to tell you how amazing the experience has been. I am SO glad I switched to this company. For anyone looking for a company that provides wonderful support, look no more. SiteGround is the place to be. I am telling everyone I know to host with this company. If there was a “SiteGround.com ROCKS” t-shirt, I’d wear it with pride. So ... stop reading my long review and purchase the best plan for your needs! :^)
-Eren
I have always been happy with your support. I may have experience, but that is on godaddy's platform with godaddy tools. So when I get lost in your interface or different terminology I resort to chat or a ticket.
I always find the support either way to be superb. I am hopeful that as you grow you will still be able to offer this level of service. Your response times and time to resolution are unheard of in the industry!
Here's to wishing SiteGround a bright future, and hoping more people find the value of your services!
I just had another amazing live chat support session with SiteGround. Problem fixed in under 2 minutes.
We switched from 1and1.com with some hesitation and we have been nothing but completely satisfied since the move.
Ivan, George, Illya.... I can't remember everyone's name. But if you can look up my past chat sessions, I would give all of them 5 stars. Here to stay!
I am VERY pleased with SiteGround. The reason I'm updating so fast is that the support here is superb, and the tools for Joomla work great. Everything just works. I've been with a lot of hosts over many years. The recommendations from guys like Nicholas from Akeeba, Brian Teeman, and other Joomla Gods were right. I look forward to a long mutually rewarding relationship. Thank you and the entire support team. I'm impressed.
I am very impressed with Valcho and all the other support staff who have helped me. The response times are stunning... in mere minutes, and always succinct and helpful.
Now I know why Brian Teeman, Nicholas from Akeeba, the fellow from No Numbers... all the Joomla Gods recommend Siteground.
I will be moving a lot of accounts and doubtless moving from Cloud2 to 4 and then up to one or more dedicated servers in the coming weeks and months.
FYI... I had tried Rochen this past summer for a client. Nice machines, HORRIBLE support. Siteground simply blows them away.
I'm impressed. Give all your tech guys a raise.
You have NO idea how much I appreciate this person. When I see his face I breathe a sigh of relief because I know that he is going to help me. He ALWAYS helps me more than you can possibly imagine. ALWAYS goes out of his way to go the extra mile. He truly is a lifesaver to me. I have worked with many of your people now.. (unfortunately) :-) -) since I am brand new. There was one person in the beginning who was helpful and I appreciated that so I sent a message on her previously. I feel after having really spent some time now working on building my website and having repeatedly worked with so many of your representatives now... while I appreciate all of their help truly, this man stands out way above all the others. I know that seems crazy since it looks like he is new.. but he does.. he seems to always understand what I am asking and answers with an answer that truly helps me, doesn't use language above what I understand and always goes above and beyond to make sure I am on the right track before he leaves.
With all the work I have to do, it seems a bit silly to spend so much time writing this to you, but truly you need to know how top notch this rep really is.
I Thank you. I am grateful more than you know.
I just wanted to drop a line to acknowledge really excellent support from Liliya today, who was extremely helpful and thorough.
But also from the whole SiteGround company, actually i am amazed at the level of help and support I have got through the entire experience of signing up a couple of weeks ago. I can't recall ever having customer service so good. Normally this kind of support is all about trying to convince the customer that the problem is not the servers fault. However, your team have been so happy to help me on any issue.
Really outstanding, and Liliya exemplifies it.
Got helped by George G, took nearly an hour and a half of his time for a technical problem I was having. George was extremely patient with me which im sure that cant have been east as im not the most technically minded. Again the level of service I received from you guys and especially George was unmatched by anything I received anywhere else. For nearly an hour and a half, George walked me through every step of the technical problem until It was resolved. The value for money that I get from the quality of product and the level of service I receive I sincerely don’t think is possible from any other hosting provider. I have done and will continue to recommend your services friends and colleagues needing hosting.
Always a happy customer.
Siteground provides best service for the money. Their customer service is one of the best you can find in the market. Once I accidentally deleted a file and the rep was very prompt in recovering the file for us. We are very happy with response time the website provides. All the admin features in cpanel for the website maintenance are easy to use. We never experienced any downtime or latency issues for the last six months that loopsway.com is live.
Keep up the good work, Siteground.
Hi there, I'll go straight to the point. If you are not tech savvy,they are the best by all means. If you are tech savvy,they are the best by all means. Support, resources, speed, affordable and anything else you can think about. The best hosting company I ever used in 15 years doing online business. Enough said ... They are the top choice.
After over a year of research that I believe your company will provide the best overall hosting for me. I started, as many do, looking for cheap hosting, but could not find any who supported Joomla, my chosen CMS, effectively enough for me. Would they be there to help me when I needed assistance? I had my mind set on two other companies (InMotion and CloudAccess) earlier this year and but decided to check the web again for alternatives because I could not decide between the two companies. CloudAccess appeared to be more Joomla centric but would become expensive if I needed more than two websites. InMotion was local, but seemed to lack full support for Joomla. After reading reviews in the past few days, I believe SiteGround is the place me. The price is more than I had intended to pay, but you get what you pay for in this world today. I believe that after reviewing your site and it’s services, your pricing is reasonable and probably a very good deal in the long run.
My research today landed me in your chat room with Teodora. Teodora was knowledgeable about your features and answered my questions well. She offered to contact me when I am ready to begin with SiteGround. I was surprised with how fast she was on line to chat. which was much faster than other companies I have contacted. The session started off with an interesting term, “freaks”, which caused my eyes to open. Being a “freak” about Joomla means I would be getting a company who is very interested in the CMS and therefore more qualified to help me learn and get better at developing my website and should provide more assistance when needed. She asked about me and my experience, the first to do that. Being in customer relations myself, as a pharmacist and manager, I noticed that she placed the customer/client first in “asking to know about them” therefore ultimately making it easier to serve them and give them something needed as opposed to selling them something. From the beginning, her answers were concise and informative. If she her behaviors represents the company’s goals and mission, then she is an asset to your company in my opinion. Yes, I know that she is in sales and her job is to sell, but I got a different sense of value about your company in chatting with her.
As I continue to peruse your site, I am learning more about your company and its services. Should I have any more questions, I will contact Teodora or someone else in the Chat feature to get answers.
Thank you and I look forward to using your services soon.
Hristina did an exceptional job of walking me through the steps of registering my domain name through Site Ground and then immediately updating my DNS to link to my new domain. The process was surprisingly easy and I am happy to have my hosting and domain name now linked to site ground. Your updates over the past couple of months and year have been dramatic (especially considering there was a point I considered switching to a more designer/user friendly site). Customer service is often how I eventually make my decisions, and I am happy that I have chosen to stay with Site Ground as I don’t imagine my issue could have been resolved in a more straight forward and customer friendly fashion.
I have been using SiteGround for many years and find them to be the best in hosting I have dealt with as the webmaster at http://www.newlibido.com Server speed and down time are never an issue. Their customer support is the best I have ever dealt with.
I use SiteGround for http://www.brazilianmiracle.com an osCommerce site. They have the most reliable service and fastest tech support I have ever experienced.
I had a lot of choices when it came to hosting http://www.androidminipad.com and SiteGround was the logical choice. Their Softaculous installation program and WordPress support make maintaining my site a snap. Great Tech support and fast servers. Highly recommended
When it comes to WordPress hosting and technical support SiteGround is the only recommendation I will ever make. Installation, backups and updates are a snap and their support team is quick and professional. Two thumbs up!! Mike from http://www.androidminibox.com
I have been tearing my hair out lately using GoDaddy. I tried Hostgator and hated their interface. I tried Network solutions and they had one of the most difficult experiences to deal with ever, plus they Spammed me constantly.
You are unbelievably awesome. You (Valcho) installed my Magento site when the development team i was working with was screwing everything up. I am going to work to get you as much business as possible. You're the best service I've encountered in any industry so far. You will have 100% of my business from here on out. Do you have an affiliate program?
My name is Thomas Smith. A few minutes ago, I had a lengthy discussion
with Mirko about moving my hosting to SiteGround. I had reservations
and concerns that he completely eliminated. I have been with my present
host for three years, but need to move because of changing to Magento.
It is a very difficult decision that I am making because of the
kindness, patience, and service that I have received for them. I
explained all of this to Mirko, and he made me feel like I had known him
for a long time. I am now sure of my decision, and will be making
SiteGround my new home, thanks to the patience and understanding of
Mirko. He is a competent sales rep. I speak from experience, because I
too, have a long history of customer service related positions. Mirko
is to be commended on his methods. First he listens... Then he
sincerely responds with helpful information. Our dialog was long, but
for me the initial contact was important. I have always been told that
in life, We never have a second chance for a first impression. Mirko
made an excellent first impression, which for me reflects credit on your
entire organization. I am now looking forward to becoming part of the
SiteGround Hosting family.
I just finished a chat session with Teodora N, have had her help me once before, months and months ago.
Teodora is like a breath of fresh air- a real pleasure to have assistance from. So precise, so accurate with information.
Here is a review which I just posted: on this website:
http://www.hosting-review.com/hosting-directory/submit_review_success.php?webhostid=64
I have accounts with 5 different hosting companies, and SiteGround really holds the lead, for customer service, "switched on" people (Teodora N!)- and simply going that extra mile to please.
When I first signed with SiteGround years ago, I was skeptical as I'd never heard of them- but a friend pushed me to them- and I have never looked back. We recommend a lot of clients to SiteGround for hosting, and have never had problems.
SiteGround are very proactive in security- this is really impressive!
When you speak with their people, there's no guessing- like some other hosts. The people KNOW, they UNDERSTAND and they can communicate and action- in a positive, results-oriented manner.
I have just finished a live chat with Carrie. And discovered that she
only joined SiteGround 2 months ago!!
Wouah, she is doing great, really. Keep on the excellent work Carrie!
And congrats to the training manager as well
She had 5 stars!
All the best from an already happy new Joomla customer!
(Thanks to Peter van Westen and Nicholas Dionysopoulos)
Delius is a website/application integration partner, with a strong focus on Joomla and CiviCRM. We've been working with the same hosting partner for over 8 years, but over the last year, we felt less and less well supported. Since I seemed to run into SiteGround at every Joomla event, I struck up a conversation with Lilyana about what we were looking for. Before I knew it, I was talking to technical specialists about specific details, discovering a few important things about SiteGround. First, they're smart: they ask the right questions and come up with great suggestions or alternatives for what you are trying to do. Second, they are committed to Joomla : this is no hoster that just runs servers and assumes you handle the. Where Joomla is concerned, it is more a partnership and their knowledge extends to operating Joomla as well. Third, they are eager to get things done. I had a test package up and running before I could sit through the next session, and installing Joomla (complete with hack monitoring and auto-update) took less than 2 minutes.
As our pilot installation progressed, we got to talking to Daniel, who was helping us plan the migration of over 50 sites for 30 customers. We had some hard ones (multiple domains under the same SSL certificate, multiple installs with shared code but different databases, ...) but there seems to be no end to Daniel's ability to find a solution. Of course, not everything we ask for is possible -- but it's cool to have someone who actually understand what you try to achieve and thinks along with you to find something that will work. So that was lesson 4 : this is one hell of a focused team!
We're currently getting underway with the complete migration, which will take another month or so. Why not faster ? Actually, SiteGround is not the limiting factor. We want to inform our customers and manage the testing of the new installs one after the other, so we are taking it slow. This gradually introduced us to the capabilities of the helpdesk, which is key to maintaining actual operations. And once again, speed and competence. It gets boring and repetitive, but it's true.
Smart. Fast. Dedicated. And at prices that give others a serious challenge. You not on SiteGround yet?
Dear Dimitar,
I'm delighted to receive your note and am grateful that you forwarded my message to Ivan.
In the past 3 years I have used 3 different web hosting services for the church's site. None of these companies provided an ideal fit, so I began asking for recommendations from trusted colleagues. Siteground was highly recommended by Anthony Olsen of JoomlaBamboo as a Joomla! friendly host. After reading about SiteGround's services and technical expertise, I terminated our account with Rochen Hosting (up for renewal in October 2013) and moved uucb.org to Siteground.
I am very pleased by my initial experience with SiteGround's customer service and look forward to being a long-term customer.
I'm writing this email because I've spent more than 6 hours chatting with pre-sales for the most famous and successful hosting companies and I was not going to stop this process until I find the best choice (of course I've read hundreds of reviews..), but when I started the chat with Kristina and asked her about what plan do I really need she didn't hesitate to help me making the decision and she also have a good knowledge about (what I was inquiring about) which I didn't find in the other service providers.
So as a result I stopped searching for the best hosting providers because I found SiteGround.
Hi friends of SiteGround,
Thank you for the excellent service!
This is the first time I am using SiteGround for my web hosting. Recently I was recommended by a friend to give SG a try. And today I experienced unparalleled service from your support crew which totally dispelled my initial worry.
Olga was extremely patient in following through my needs (I couldn't register my domain after several attempts). After some security verification on the phone and via my ID, my registration successfully went through. I was in fact impressed with the extra step.
Overall, the whole process was hassle free and speedy. My domain and WordPress installation were completed in an instant!
Continue to keep up the great work with the support, and I look forward to experiencing the other services of SG.
Hi i am amazed to find your support as today the image of your company's support service overtook HostGator where i was previously hosted
Hats off to Olga who patiently replied and tirelessly strived to solve issues
Instant replies and out of the way help which i didn't expect has taken image of SiteGround many notches up straight to top
I will be recommending this to my friends,developers etc
I wrote a review at whoishosting.com i am not sure of spelling of this site
Fanatical support!
First of all, congratulations for what I would call one of the BEST support team out there that I've ever seen in a hosting company.
As always, there are great people that excel more than other ones and with their exceptional communicative skills, give the extra
mile and do the impossible for providing every customer with the highest level of quality in assistance that we deserve.
In this particular case, I would like to recognize that Olga has exceeded my expectations. This is around the 3rd time that
she assists me, and she has managed to resolve every single issue and answer every single question in the best possible way.
I don't know what SiteGround Customer Center would be without her as she is a key person in this wonderful helpdesk.
Once again thank you for having such great people working 24/7 in order to serve us in the way that we, the customers, deserve.
Feel free to keep counting on me as a loyal customer, but keep up the good work.
Best wishes, & have a nice day!
This is a hosting company that really does tick all the boxes and the ticks keep on getting bigger!
There are so many amazing aspects to SiteGround from their fabulous attentive staff and support, state of the are security, finely tuned performance server with locations all around the world and of course a price that can't be 'Beat'! This is a hosting company that really does tick all the boxes and the ticks keep on getting bigger! Thank you SiteGround.
I'm writing about Silvia, but also about EVERYONE at SiteGround. Your customer support is unmatched. I'm so happy that GoDaddy did such a horrible job with me that I sought out another web hosting provider. I've called SiteGround 3 or 4 times, and tech support picks up the phone within a matter of seconds, and everyone is not only helpful, but also knowledgable and HAPPY to be helpful. I've chatted online twice now, and both girls were great there, too.
Silvia was very friendly, helpful and determined to find a solution to my problem. When she couldn't find the answer, she submitted a ticket to look into it further - without just leaving me hanging like a lot of people might when they don't know the answer to something (and her not knowing the answer in this case, was likely because of my 3rd party template - not her lack of knowledge).
Thanks for being awesome!!
Choosing the right webhost is just as important as your websites content and design. I believe that Siteground is the best possible host for my (and your) Joomla website. Not only are their servers crazy fast, but so is the support. They also stay on the cutting edge of technology, being the leader and an example in webhost related things like caching. But what trumps all of those positives is that Siteground is run by a group of super-kind and passionate people.
In a lot of respects you can judge a company by how friendly their staff are. SiteGround provides the most friendly and patient support I have found in the seven years that I have been running my website. They also back this up with top notch servers and services, which makes them an unbeatable proposition when it comes to choosing who to host your site with. I trust SiteGround whole heartedly to help me to run my online business.
"Dear Dimitar,
Thank you for this note. It pleases me that you read these notes and responded to me.
I want to talk about Peter as he has been my main resource within your service. My IT assistant set up this account with you and followed up anything that needed to be done.
When he was gone I took over but would have never been able to accomplish what I needed. Peter walked me through everything, assisted me in getting another account with you for straighttothechase, helped install WordPress and is always there.
Dimitar, it is very unusual to be able to establish personal relationships in a call center across the world. I am always online, often deal with call centers and in most instances walk away from these encounters with deep frustration on the lack of communication.
It says a lot about you that I know people at your center, that I can look up the bios and find out more, that there is a picture to be able to visualize the person and that I like your people personally.
It also says a great deal about you that you support real connections to solve problems together.
Thank you again for all that you do.
Warm wishes,
Chase"
I am generally always pleased with the support I receive from Siteground, but I would like to go the extra step and comment on my most recent support experience. I was helped by Hristina with a very urgent matter that kept our website from working properly. Her help was extremely swift, precise and solved our issue in less than 5 minutes. I am very happy with how swiftly and effectively our issue was handled and felt I wanted to go the extra step to point out that we received excellent service.
I wish to compliment Olga for her excellent service, I had a very good chat with her and she understands what I needed.
She solve my problem immediately.
Congratulations to Siteground for having this very friendly and helpful staff.
"Dear SiteGround:
Thank you. This message made my day...my evening and its residual will last for quite awhile for all of us here. Taping this to the wall for all to see. Your assistance and the style with grace in which your firm has consistently delivered to us here has been astounding and a miracle for me to witness that level of professionalism. But to be the receiver, would cause a salty discharge to emit from anyone's curtain lids. :)
We've long sensed that although you may be thousands of miles away from our screens, you've consistently delivered a great product & your attention to our challenges has made all of us feel like we're in this huge digi-family with you all. Solving the challenges of any creative is difficult but the way each person working at Siteground does it, is a distinct classic style of vintage-styled courtesy you curate for the entire planet. You are a very rare culture of creatives. We will never forget what your firm has done for us. And I am deeply humbled by receiving this email and amazed to see you subscribe to the same fun and shenanigans we do over here. Unbelievable! Thanks for that extra added smile too!"
I have been a customer for several years. Best Customer service ever!!!!
Good and speedy response
I would like to commend a member of your staff, Mr. Lubomir K. for exceptional quality service which has reaffirmed my conviction of SiteGround being the best hosting provider on the Internet.
The details of my interaction with him can be found in ticket#817519 for account makingadifferenceforglobalharmony.com (Managed for Felipe Noguera)
He has understood the predicament that I was in and was flexible in offering a solution that proved timely and successful.
I manage over a dozen customer websites hosted on SiteGround and I will continue to use SiteGround as my premier Hosting Provider for all current and new business largely influenced by the company's ability to retain such good team members.
Kudos to you all.
I spoke with Ivan M. today, regarding purchase of 2 domains.
He was so nice and incredibly helpful. He resolved my needs immediately in a professional and positive manner.
Ivan was an excellent service representative to speak to because he genuinely listened to my concerns. He offered all of the help he could, researching my claim, purchasing my order for me and parking the domains for me as well.
Ivan M. is truly an asset to your organization!
Please thank him for me again.
Hi! I want to share my story of utter and complete satisfaction with you! It goes back to a year ago. I wanted to control my site. While working with a webmaster I no longer wanted him to manage or admin anything. He repeatedly shared that he provided the information to complete that. Much to my disappointment it was not working out. It was contentious and I was not a happy camper.I phoned siteground directly and a reasonable solution was created (I believe the gentleman is Ivan). I agreed and we moved forward. During this past year I must tell you Siteground has continually exceeded my expectations. As a result I am a huge fan.
I am writing this note (letter) a year later because the issue resurfaced at renewal time. Both Peter and George walked me through it and successfully called me down off the ledge (if you know what I mean). George was so patient and listened intently regarding my concerns. He went the extra mile to confirm that my needs were met.
I firmly believe that the real measure of a company, individual, etc. is when things are not ideal. Having been met with such an incredible group of individuals that make up your team has proven to be a joy (over and over). Even when I didn't know what the heck I was doing or describing their demeanor and communication skills got me through.
I realize this is a long note. I apologize for it. However, you would not know the backstory without it and not understand how much I appreciate you guys. Besides, most people write notes this long to complain so surely I should be okay writing this length to share a heart felt word of thanks, right?!!! Heehee:~).
Please thank your team for me: tech support, billing, customer service and all the ones that make Siteground what it is!
WOW! That's really all I can say. My son sat at my PC while I went to the kitchen to get a cup of coffee and somehow started a delete process on my entire account in FTP housing many domain names.
I closed the FTP program, but not before it was to late, Everything was broken.
I submitted a ticket, Dimitar picked it up within about a minute and had already started the restore process before he responded about 60 seconds later. Just over 3GB was restored and the sites all backup within 10 minutes of my ticket submission. Truly unremarkable support, Just Outstanding. I just started shopping around for Semi Dedicated hosting prices. but now, I'm not going anywhere and will simply be upgrading my accounts at Site Ground, not going anywhere. Just can't beat the support! Especially when in disaster mode.
I thought it would take hours to get a response on a ticket like this, not seconds.
Thanks a lot for your great support (Daniel, Nikolay, Kiril and Lubomir). This is 1A service and 1A technical competence - in a super short time. Really didn't expect that solution THAT fast.
Fixing the email issue in Egroupware 1.8, you did a great job as a team and individually. The issue wasn't just resolved by standard FAQ like solutions but needed Database knowledge, scripting knowledge, teamwork and good technical knowledge.
Good job!
I manage www.ArmanTheDesigner.com through Siteground, and have managed other websites through your service for a total of around 2 years.
I've been with over 12 webhosts over the course of 10 years, managing close to 15 websites during my career as a designer and content manager. I have never, in all honesty, had a webhost as awesome as Siteground. From technical support to sales inquiries, to the amazing pricing and absolutely astounding features, Siteground has delivered a 5-Star, 10/10 experience for me every single day without missing a beat.
I will remain a patron and supporter of Siteground for many years. This is the kind of experience I've been expecting, and all other hosts (Except Siteground) have fallen short.
Thank you for kicking ass.
I used to be in support myself and also a technical support manager, so I am well qualified to evaluate technical support activity.
Lubomir's action with regards to my problem is truly exceptional.
I had a problem that from one day to the next I was unable to login to my Joomla Admin for my business site. A highly disconcerting event. 2 support staff had had a look at it and were unable to resolve the issue. The last report showed that some changes had taken place on my login files, which really disconcerted me, so I re-opened the ticket asking about details of those changes as it wasn't me who had performed them.
Lubomir could have acted based on the information provided by his colleagues, but instead he checks for himself, and lo and behold the problem could now be solved.
Although we do not know the cause of the problem, the fact that Lubomir took action from a clean slate, has saved me time, effort and money.
I do not diminish the work performed by Lubomir's colleagues, as it remains a mystery what caused the problem in the first place and why the problem was resolved from one day to the next.
But in Lubomir's situation it would have been easiest for him, to not check and to direct me to buy additional support, which would have left me very unhappy, because the problem was not of my making.
Instead Lubomir has made me very happy and a more committed customer of SiteGround and as a result I am more likely to continue to add websites with SiteGround.
Overall your support staff are helpful and the main reason for me to be a customer of SiteGround.
I'm just going to say this, It's customer service reps like Ivan that make your service a 5 star experience. Keep doing what you are doing!
I just spent a little over an hour with Iva using your online chat.
I am in the North East and had my computers and warehouse destroyed.
As I rebuild everything from scratch it is refreshing when someone like Iva comes along.
Being patient was one thing.
But she also listened as was able to solve the issue.
Please send her my thanks and make sure you all know you have one valuable employee.
I'm a rather seasoned webmaster. I've had over 15 websites in 5 years, 10 of which are thriving. I'm very particular with my hosts, and I'm happy to say that Siteground has earned my business for my last 3 (and all foreseeable future) websites. Mirko Tilev is, BY FAR, the best customer service representative I've ever chatted with. He's incredibly professional and articulate, and if I didn't value his help on Siteground's side so much I'd hire him myself.
Mirko is what I wish all customer service representatives could be. Seriously.
I read about the whole review online and then watched the video. I have watched for many others too but Anna Georgieva made me believe every word of that video and review.
She not only made me comfortable, was patient, eager to help and more. I felt like talking to a friend rather than some customer service id. Apart from the offers she is the primary reason for trying the site ground service.
I am grateful for the assistance and I look forward to the awesome tech support that I read about too.
We knew that SiteGround is a great hosting company, but we didn't know that you have such a great customer support.
Today we've been looking for an answer in a certain topic, and I've been served by one of your customers - Iva Kitipova.
After spending ca. 5 minutes in chat with her, everything was explained nicely, clearly and professionally.
I'm glad that you have such a great support staff, and we decided to share a small word of praise for Iva.
She was very generous, very polite, patient and quick to answer all of our questions, so we decided to let the company know about it.
We'll keep sharing a good word about the SiteGround as a company and the services you provide.
I would love to put in a good word for Yavor. Yesterday I opened a ticket Ticket 771434 for account kizzieskorner.com And I am so very satisfied with the service I received from Yavor! I'm a complete beginner when it comes to hosting and website building - Yavor was extremely prompt with his responses - very positive and helpful in explaining all the details, although he could have just answered the question it was actually good for me to know "how" and "why" it happens - I really appreciated this detail! I really appreciate the service I receive from SiteGround - I have not had an issue at all and I LOVE the 24/7 technical chat help! Its so great to have someone nearby!
Thanks very much for all your great hosting services! I cant wait to renew
Dear SiteGround Management,
I am writing to let you know of the excellent service your Support Team Member Yavor Ivanov has provided for me. I had a problem with a crashed MySQL table on my social netorking site, and he repaired it within minutes of my posting the support ticket. This was minutes after I chatted with Borislav and received the recommendation to open a support ticket. I am extremely pleased with my total experience hosting with SiteGround from the excellent customer and technical service I received when you installed my SocialEngine script to today. I am blown away by the lightning fast professional response and resolution. Your customer service and tech support are top notch.
Never just a canned response, but perfection, execution and personality in support! SO IMPRESSED WITH SITEGROUND!!!!
I would like to say thank you for your company and employees constant quick response! This is why I will continue to use your company in the future, whenever I may have an issue your team promptly fixes it. Five star service, thank you!
Just a quick note about the support Daniel has provided. I was getting the runaround from a developer of an extension that i had installed. He was simply wiping his hands of the issues i was experiencing and telling me that the issue lay with the server setup or "somewhere other than my extension".
Thanks to Daniel, i can now get back to the developer and tell him exactly which of his file is causing my problems.
Great Support!
Hi Manger at SiteGround,
Iva was absolutely amazing, she helped me so much, was so totally awesome. She is worth at least twice what you pay her. If votes for goodness count for anything she gets a million from me. Thanks for having such amazing, wonderful, helpful and cheery staff, she is a complete asset to your business.
Cheers,
One Very Happy client.
Teodora is kind, and understanding, and sweet, and skilled, and customer-oriented, and - well, everything I could have asked! (even good-looking, but never tell her I said so, ok?)
Thank heavens for such a jewel!
I contacted SiteGround support today and had the pleasure of having the help of Anna. She was absolutely fast, efficient and simply delightful to deal with her.
Since I have worked in customer service in the past I wanted to let you know that people like Anna are those that keep your customers happy and staying with you, and as a business owner now, I must say that is people like Anna I would love to have working for me.
Thank you very much.
I have just open an account with you few days ago
(www.artistacollection.com) and the service I have received since is
wonderful.
Your staff is very helpful and they know what they are doing.
I have been helped by:
- Georgi Vasilev
- Ralitsa Mincheva
- Teodora Naydenova
And I give them all a 5-stars service!
I won't hesitate to refer your service to friends.
I am happy with the services offered to me by Anna. I also requested her to forward my number to SiteGround so that if anyone of them happen to be in Kenya, it would be my pleasure to share over a meal because I love
SiteGround
Very helpful Iva was. Great service. I love it. Having this chat support is great. I know what I need to get done to start the process. Before speaking to Iva, I did not know what to do. The quickness of getting support was superb. Thanks Iva!
Support was very patient with me an helped solve problem. Thank you.
Fast response and personable and friendly customer service reps. Having a picture and profile of the person you are chatting with is a great idea! Made me feel that I wasn't chatting with a robot. A so far! Keep it up!
As a new joomla user this website is giving me great support to build my website.
In my line of work, customer service means everything, and I always want it to be at the top of the list for companies I choose to work with. I've been with SiteGround for over four years now and have NEVER been let down in this regard. Thanks!
Thanks Georgi! I appreciate such quick, great and responsive service! 5 STARS I say!
Siteground tech support is the best I've ever dealt with. They have skillfully handled every tech problem I've encountered. I am so satisfied with their hosting and their tech support that I am moving all my sites to siteground as they expire with other providers.
Fantastic job, very quick, thank you again in solving our problems.
Speedy, knowledgeable, helpful. Never been disappointed with siteground. Wholeheartedly recommend.
Did a great job, great attitude, and lots of fun to chat with. Excellent customer service skills
Siteground is the quickest, the fastest, the most economical, the most professional hosting service that I know of on the entire world wide web. Siteground is an ace in the hole, they are so good I never mention them to my competition.
Siteground support team is one of the best in the industry. They tirelessly work and make sure all of my web properties are working at full output! Thanks, guys and ladies!
Great customer service all the time! Always fast and efficient and extremely professional! :)
Very responsive and reliable. When I had to take over an active forum on short notice, SiteGround made it painless and quick. Their customer service, both on-line and the telephone. has been very easy to work with.
Who the hell are these guys???? ........ Yavor Ivanov and Stanislav
Belchev?......And why aren't they working for ME instead of
SiteGround???
These guys are GREAT!!!
Perhaps I should travel to SiteGround's headquarters! Perhaps I should
get on a plane, and then a train, and a taxi and then a bus, and then
sneak in to your headquarters and kidnap them! I could take them back
here to the great state of Nevada in the United States. I could tie
them to a desk and make them my personal computer IT personnel!!!
But of course, if I do such a thing, then their families will not be
happy, the police would not be happy, and SiteGround would not be
happy. And of course, if I did these things, then Yavor and Stanislav
would also not be happy!!! (this would NOT be good!) So I ask you:
What should I do???
Well, I guess the best thing for me to do is to not disturb the
natural balance and the natural order of the Universe. All of us who
live here and work here are "family", and it is never acceptable (or
wise!) to upset the family balance of the Universe.
SiteGround and its family of professionals are the best of the best!
They deserve high praise.....ALWAYS! Why?
Because they are ALWAYS professional, ALWAYS highly-knowledgeable,
ALWAYS fast, ALWAYS polite and ALWAYS courteous!!!
And.....SiteGround personnel are.....
ALWAYS ALWAYS ALWAYS ALWAYS ALWAYS ALWAYS ALWAYS ALWAYS ALWAYS ALWAYS
RELIABLE!!!! RELIABLE!!!! RELIABLE!!!! RELIABLE!!!! RELIABLE!!!!
THANKS...THANKS....THANKS....THANKS!!!!!!!!!!!!!!
Siteground continues to be a web host I trust; I am impressed with their dedication to customer service. I have been with them for six years and they were a savior after several other webhosts that turned into nightmares. They always respond to my support tickets or questions, and I have never had any downtime on my web site. They've even gone above and beyond their duties to help me when I needed it.
Siteground is so much better than my last server experience. I don't feel alone and "on my own". They have gone out of their way to not only help solve issues, but help us operate efficiently and have gone the extra mile several times to make it happen! Thanks Siteground!!
I've been a very loyal and happy customer of Siteground for many years now. I rate them and their fast and highly knowledgeable support team AAA+ in standards and service. "The host with the most!"
Quincy Jones
Siteground has the best support team on the Internet! I have been in this business for a long time and Sitegrounds staff is always willing to back us up with their unique expertise. They are quick, professional and friendly.
FANTASTIC service and quick response...I truly appreciate you guys!!!
Hi,
I had a major issue with my forum and was going round in circles but up stepped Dimitar again.
This guy has helped a few times and always goes beyond the call of duty to help.
He is a credit to siteground and the main reason I will always recommend you to all my contacts for domains, webhosting etc.
Please pass on my thanks and give him a big pat on the back from me and my forum members.
Thanks
My new Joomla website is a day or two from going Live but I'm very impressed with the fast, courteous AND knowledgable help I receive from Siteground. I would not have a Joomla site anywhere else. Period.
Great and so easy - will actively recommend SG to others
98% of a great support! Of course we all are people and also sometime is a full moon nights... :), but overall, I am completely satisfied.
I am starting a new business and my web site and hosted services are key to success. Fortunately I have the Siteground Support Team assisting me so quickly and accurately they feel like my own IT shop!
The support provided by SiteGround is second to none. Super fast response times and accurate information provided at all times.
The best, every time you need support they are ready. Excellent Hosting Service.
I am completely and utterly amazed at the extremely efficient and proficient customer service staff at SiteGround. I cannot recommend them enough!
Siteground's technical support and customer service sets them apart from any other provider. There's not another company that comes even close to the quality of service I have received from Siteground.
I wanted to thank you for the quick and capable assistance.
Wonderful help. I will continue to spread the Siteground "word" to family and other businesses!!
I am happy to be a customer reference.
Once again SiteGround has helped me significantly! So proud to be using SiteGround as my host.
Siteground customer services has been fast and accurate any time I need assistance.
This is the best customer service! Always fast at solving the problems, always capable of finding a solution for you.
I am very much happy with the services at Siteground.com
Awesome support as always from the team at Siteground. That is why I continue to renew each year.
Siteground since the beginning has always been very patient and prompt with the questions and requests for service that I have had since signing up. Many thanks!
You guys are awesome!!! Quick response and no-nonsense answers.
Thnk you again for your help!!
Greetings and well wishes.. this is Mike here from Digital Blowfish Pte
Ltd - Singapore... I purchased your Hosting Plus package 2 days back and
I would like to extend my appreciation to your full team for their
support they have given me via online chat, email and helpdesk (Anna,
both Sebastians from tech and sale :-)).. they have been very patient
and helpful throughout while solving my DNS and Domain issues.... you
can understand the extent with me being a layman with the setup and
administration.... keep up the good work.... I am sure your company
already has a firm foothold as one of the most reliable and quality
service (both for service and products) in this competitive online
business... cheers
Fast support. Fast billing resolutions. Fast servers. 99.9% Uptime (I think I saw my site down for like 2 seconds this whole last 2011 year) The features just keep getting better
Amazingly responsive, informed and polite. Siteground support is truly outstanding!
After many years in this business I can sit relaxed and be sure my clients data is online and safe.
What can I say more? It's just amazing!
You will not believe what SiteGround can offer for just a small price.
Powerfull servers located all over the world with unlimited space and bandwidth with no downtimes.
You'll get your website running in no time with the fast ticket support, live chat or phone support.
First, I was suspicious but after few weeks of testing I was very happy with my choose (SiteGround.com) and now I am using SiteGround hosting for my vBulletin community forums and I even recommended it to my father for his company and he's happy too with it.
Thankyou for providing the best WEB/VPS Hosting around :)
The response from the technician (Plamen M.) was very good and he dealt with the issue very promptly and courteously.
Siteground support is a very pleasent experience indeed, quite unlike the general norm. Thanks
With Siteground, its enough 5 minutes to get the work done!
EXCELLENT support service...
Thank you