At SiteGround we encourage our customers to rate our service and share their true opinion. This page compiles a large number of unedited, real reviews by SiteGround customers that we have collected over all the years we have been in service.
Mário B. helped me resolve a frustrating issue with my website in about 20 minutes. All of the SiteGround live chat helpers have been just as nice, helpful, and fun to talk to as him. Thanks, Mário :)
Amazing, fast, and most helpful support in my lifetime. If I could give more than five stars, I would. Every single SiteGround live chat helper is so friendly, so nice, so helpful, and absolutely the best support you can find out there.
Amazingly fast, nice, great and fun support. I would recommend SiteGround to anyone who's impatient, and tired of annoying, rude support. Actually, I would recommend SiteGround to everyone!
Teodor A. is very friendly and helpful, in my case for my plugin issue he tried his best even though it was a developer issue, he has highlighted to me the ways to find the solution. Excellent customer support and service.
I just wanted to let you know that Teodora T. just helped me in initiating the transfer of my domain to SiteGround. To me, it's probably the scariest step as I sure don't want to lose my domain by mistake. Teodora was very patient and explained each step to me so that I felt safe throughout the process. This was so refreshing! I am now absolutely certain that I've made the right choice in moving my blog to SiteGround. Congratulations to Teodora for her amazing professionalism!
I had a problem: after landing page.. nothing was happening. All other posts were 'forbidden'. For me this was almost the 'Armageddon', the End of the World for me: all my job lost somewhere in the net. But Nayden N. solved it in a flash: I was feeling so ignorant!! But so happy to be with SiteGround and its great assistance!
Paolo C. was well informed, patient, and so caring. I truly appreciate the customer service I received from him. If there was any doubt about joining SiteGround, he cleared it all! GREAT customer service! Thanks, Paolo!
Vladislava K. has just helped me really well and fast. I was checking online how to get everything set up and have been doing so for over 1 hour. She helped me in a couple of minutes. Taking away all my stress and nervousness. Very happy with my decision so far for joining SiteGround.
Velizar Y. understood exactly what I was trying to fix and helped me with everything! Amazing customer service!
Tihomir T. was extremely professional and helpful. It is customer service like this that has kept me a customer and keeps me one.
Tervel K. was incredibly helpful. This was one of the best customer service experiences I've ever had. He was knowledgeable, helpful, and polite. He's a great asset to your company!
It was great chatting with Stoyan G. I am so happy that SiteGround support is awesome, that any time I wanted help you guys are there, with clear-cut answers. Mr. Stoyan was very helpful in clearing my doubt.
Wow Mladen M. was amazing, he stayed calm and helped me to resolve a major issue I had with my WordPress installation. TOP costumers service ever in SiteGround since I've been here.
Gabriela K. gave me amazing customer support. She was extremely fast and courteous. And very friendly too. She solved all my problems in a matter of minutes. Thank you guys. SiteGround is an amazing company. You guys are most likely to become the biggest web hosting company on the planet. I will tell all my friends about you guys.
Thanks to Dessy P. for sorting out my difficulty creating staging copies with Let's Encrypt. Really good customer service!
Ivaylo S. was an absolute pleasure to work with. He was patient (the chat was over 45 minutes!!!) and extremely helpful to getting my site online. Would definitely recommend SiteGround for their fantastic customer service and have had a great experience thanks to Ivaylo.
Rosita is awesome, and I found her very talented. She is extremely helpful and quick. I was very stressed today because my site was down. She figured out the problem in 30 seconds and within a minute my website was up! I thank Rosita. She is a great asset of SiteGround. Glad to use SiteGround.
Mihaela P. was very helpful in guiding me and helping me with my issues. Our call began quickly and with several items on my list, she was able to quickly and patiently (I was writing the instructions) guide me to the answers. This is why I use SiteGround. Your customer service is as impeccable as your product!
Greta G. is a great customer service rep! Very patient and knowledgeable.
Actually, all employees from SiteGround show respect to customers.
Keep doing awesome work.
Outstanding, awesome, incredible customer service! I so appreciate Rumen's support and help! Thank you so much!
EPIC SUPPORT!!!! So glad I made the switch to SiteGround.
SiteGround is phenomenal. Thank you to all of the great people with whom I worked yesterday! After spending hours on the phone and on chat, I spoke with quite a few people and they went out of their way to assist me in getting my website up and running. The customer service is phenomenal! These professional people are diligent, professional, patient, knowledgeable and in a perfect world, all companies would model their companies after Site Ground's staff.
This site is perfect for almost everyone. The response times are very fast via chat, phone and email. Chat responses were within 3 minutes and the hold times for phone calls were barely noticeable, while the email response was the fastest I have encountered with any company. The staff at Site Ground will assist you in all ways they possibly can.
Tervel K. helped me move over a couple of sites from Bluehost this evening. It was a wonderful experience, he walked me through the entire process, greatly appreciated. I'm excited to move over to SiteGround!
Adriana Zhelezarova is very accommodating. She solved my problem in a short time and was very friendly. Generally, the support is outstanding. Thanks!
George T. was excellent! Love the assistance SiteGround offers!
I was just a part in an incredible experience of patience, professionalism, and competence with a chat session I had with Bozhidar I. He helped me with what I had been struggling with for some time and very quickly got me out of a tough spot. You are fortunate to have Bozhidar on your team... and I was fortunate to have him as my helper this morning. Thank you very much for your choice of an excellent team member!
Although SiteGround's support team is all great, Nikol S. is the best!
Petar M. was very helpful and enthusiastic. We are moving all our business to SiteGround. :-)
Petar P. gave me a smile and good service. Thank you, SiteGround staff, for always being awesome at support!
Ivaylo S. quickly fixed my problem and answered all of my questions. Awesome experience with SteGround!
I do website and marketing with my own company now and I refer the SHIZ out of you guys time after time to others. I'm appreciating it every freaking time. THANK YOU THANK YOU THANK YOU!
Atanas D. was very helpful and a pleasure to work with. He answered my questions fully and clearly, solved my problem right away, and was impeccably polite and cheerful. He is one of the reasons I stay with SiteGround!
Anton P. has been a great help and took the patience in guiding me with my SSH issue and explained every matter to me regarding my cPanel. I hope to meet him soon again as support!! This definitely made my day, thank you!!
We have millions of people using Yoast SEO and hundreds of thousands of Premium customers. We keep track of which hosts we get a lot of support requests for, so we can reach out to them. We had a hard time finding SiteGround in that list as we had so few complaints from customers hosted with them.
Vladislava K. is wonderful. So helpful and efficient...not to mention upbeat. I appreciate SiteGround's awesome customer support!
Alexander B. was very straightforward and helpful. Very pleased with SiteGround support!
Pavel T. provided excellent support. The exact information I needed to point our domains A records to SiteGround. Great support as always!
Tervel K. is one of the coolest people ever. Just kidding, I don't know if I can say that because there are still billions I haven't met, but Tervel seriously rocks. Somehow he managed to tolerate me for over two hours, and carefully walked me through every single question I had. I am thoroughly amazed at Tervel's patience and most of all his knowledge; he really knows his stuff. I wasn't 100% sure about going through SiteGround at first but after talking to him and then him walking me through everything, I was instantly sold. Thank you, Tervel!
Lachezar U. provided excellent, prompt service to solve my issue - thank you again for your great work, and to SiteGround for great service!
Just got off chat with Ivaylo to help me with an email problem that I tried everything myself to fix and just couldn't get it. In less than 3 minutes he was back to me with a workaround that solved the problem. So patient and kind, and a real pleasure to work with. Thanks for having him on your team to help people like me get fast, responsive, and competent service!
Absolutely fantastic support. Deni I. explained the whole concept of nameservers and DNS records in a way I could understand. SiteGround is the absolute best.
Todor I. was great and super patient as he walked me through answering about a billion questions. This is why I love SiteGround.
I'm really happy to host my website on SiteGround thanks to people like Ivaylo S. who helped me to figure out all the problems that I had today! After more than 12 hours of work, he helped me to set up everything in less than 30 minutes!
Teodor A. - what can I say other than the guy is totally AWESOME! I had (what I considered to be) a difficult problem that I just couldn't solve. I explained it to Teodor and within just a few minutes he gave me the step by step process of how to fix it. I was blown away. Teodor is the kind of employee that I wish I had a dozen of. Kind, friendly, professional, and very helpful in a most timely fashion! Good for you having a teammate like Teodor!
Pavlin I. helped me amazingly. I don't know any other chat representative that would stay and help me for over an hour without trying to sell me something, which made my decision to switch a no-brainer. And the fact that he also helped me set up my migration was also truly amazing. I am so happy with the service I received. Well done and thank you.
Terrific service.. fast + right the first time! This top quality of service is why I chose, and stay with, SiteGround.
Ivan H. answered all of my questions promptly and cheerfully. I had a wonderful experience and now understand why people are always raving about SiteGround's awesome customer service. Five stars!
Excellent response time and very easy to understand. Service like this is why I recommend SiteGround to my colleagues and friends. Thank you and keep up the great work.
This lady was patient, informative and extremely efficient and helpful with my inquiry...I am a newly joined basic hosting member wanting to convert an account to a reseller and transfer domains and all my questions couldn't have been answered any better...so far I'm extremely impressed with your customer service. I should have moved from my current provider ages ago.
Emanuil K. was very kind and helpful and was able to understand my issue. Promptly he was able to resolve it as well, giving me peace of mind and confirming that my move from Bluehost to SiteGround was, in fact, a great choice.
I've contacted SiteGround live chat services 3 times during my sign up and the service is awesome especially Pavel S. who went extra miles to assist me. It's really great. Thank you, SiteGround!
Thanking Martin Vulchev for a very responsive reply and helpful information. Always happy with the SiteGround support.
Emanuil K. has been AWESOME and I just want to write a quick review to let you know how helpful he is. In fact, ALL of your customer support has been incredibly helpful and is one of the reasons I continue to stick with SiteGround. He was not only patient but was also able to help me step-by-step with a website migration issue, and really went out of his way to make sure everything went smoothly.
Just wanted to let you know Martin D. was great! Your representatives are always helpful and have resolved my problems every time. GREAT JOB, Martin! GREAT JOB, SiteGround!
Bozhidar P. was polite, amazing and super FAST! Thanks so much for hiring someone like him. :)
Teodor A. is the man! That's the best way I can explain it. He took in a lot of information. Replied with a much better, efficient way of explaining my problem. He was kind and didn't make me feel stupid. He fixed the problem so fast, that I cannot believe it. As a Developer, I was impressed. People like Teodor are the reason I use and recommend SiteGround. Thank you and get the man a raise, please. For your own benefit!
Rumen D. ... what can I say about this guy, other than he is a total pro, so nice, so patient, and so helpful. I have had the very pleasant opportunity of having him assist me on a couple of occasions and he is someone you should be very proud to have on your team. Thanks for letting me have the opportunity of experiencing his tremendous and very helpful service!
Veselin B. was super helpful, very knowledgeable, and got the problem solved. Thank you for the amazing customer service and fast response time!
Angelica R. has been exceptional. In fact, it seems all of your staff are amazing. She answered all my questions and waited a few minutes just in case as I was slow at typing my last question. She is amazing! Thank you, and please thank Angelica R.
One of the best customer support experiences I've had with SiteGround. Nadia M. knows her job well and has provided me with an easier, more robust solution to serve my clients and get work done. 5 Stars!
Krasimira F. provided professional courtesy and kindness to take care of our requirement - thank you, SiteGround!
I just spend an hour with Nikol S. on chat. Not only did she walked me through all the processes I needed, but she came up with a cost-free solution that specifically addressed my needs - something that GoDaddy wanted to charge me $199. I really appreciate her most awesome customer service!
Dima T. was a HUGE help in fixing the mobile view on my site. I was having an issue with Jetpack and she quickly resolved the issue for me. I couldn't be happier with the service I received!
Nikol S. is absolutely wonderful. Her patience with me almost made me think Mother Theresa was on the other end. (Not the dead one, when she was alive lol). If I had to deal with her on all my issues, life would be so much easier. If you don't make plans for doing everything you can to make sure she is happy where she is you will be the one sorry after she is gone. The only way she is heading is up. Thank you for hiring such wonderful people. I know I sound like I am gushing over her service, well I am. I've worked for companies that would die to have her on their staff.
Fantastic help! Stanimira S. helped me resolve my issues within minutes! Thank you!
Martin D. was great at answering my questions in a kind and understanding way. Although we were communicating via live chat, he managed to make our exchange very light and memorable. He was very helpful and was a great reminder as to why I will continue to remain a customer of SiteGround. Continue to keep up the great work Martin!
Beatrice C. was very helpful, informative and professional. She has put forth a great impression of SiteGround and it's support team.
Nothing special to report because your customer service is always good. Emanuil K. solved my odd/minor problem quickly and simply.
Rating? 5 Stars. - Why? Because, while I'm starting to get to a point of great frustration and feeling dumb about my lack of knowledge, you have been so wonderful every step of the way. Never making me feel dumb, but instead answering all my questions and helping me understand and walking me through everything, including installing my WordPress for me. Absolutely amazing customer service. I do appreciate your kindness, wisdom, knowledge and the ability to check ... just in case to make sure I did it right so I wouldn't be frustrated in the future. Thank you so much! Julian J. is a wonderful asset. Tonight for the first time since I purchased hosting with SiteGround, I truly feel happy and very safe. I am excited - Hooray! Thank you, Julian J.
Penka B. was awesome in getting me set up. If customer service is always this good and fast at SiteGround, you'll have a happy customer for life!
Amazing Service. Very happy with his super fast response.
Hristina P. not only helped in resolving my issues with the utmost professionalism and efficiency, she has a heart of gold. In mourning my loved one that died in a coma after three weeks, I had missed the emails that told me my account was expiring. Hristina responded to that with such compassion, that I am incredibly and deeply grateful to have connected with such a human. You have a great employee as part of your collective. Treat her well, as she will treat your other customers well also. Thank you Hristina P., and thank you SiteGround for hiring her.
Simply very happy with Tervel K. support. It's great having Tervel at your support team... 10 Stars! SiteGround is the best like always... Don't get any better because you are already the best and I don't see any better in the technical aspect.
Valentin N. was more helpful than I could have imagined! A plus customer service!!!
The few times that I have called you guys for help you are right on. I moved from Godaddy after almost 8 years. I am very impressed with your service!'
Ivan D. was like every other rep I've dealt with there, phenomenal. Quick, easy to understand, and did exactly what I needed immediately. Excellent service as always!
Antonio K. was excellent and efficient in helping me with my problem. He was very professional as well, and I am very pleased with my experience!
Filip G. is an amazing SiteGround representative! He very quickly and efficiently helped me with a question I had and was extremely friendly. I've just had my hosting with SiteGround for 3 days, but I can already tell the service is impeccable from dealing with him. Thanks very much, Filip!
Awesome support. This is why I love SiteGround :)
Totyu H. has been ABSOLUTELY amazing!!! He was able to walk me through quite a few issues and has the patience to show me what I was doing wrong (cause I asked him to) so that I wouldn't need to contact support so often! Very helpful, very knowledgeable, and very friendly! 5 Stars all the way!!
Pavlin I. was amazing and so incredibly helpful in helping me set up my WordPress site. I'm a total newbie, and he answered my questions clearly and got me totally set up in 30 minutes. This was a great first experience with the folks of SiteGround and I'm very happy with my decision to open an account. Thanks very much, Pavlin! :)
I love this site. You guys are really a heartbeat away I will sign up soon and recommend you to others in South Africa.
Teodora Т. was so helpful and knowledgeable! Give her a pay raise :) I really appreciate the support I receive via chat.
Ivelin V. was absolutely fantastic at answering my questions, anticipating my needs/questions, and being patient with me without pressuring a sale. Best customer service I have ever had from a web hosting company.
Marin P. did an awesome job this morning helping me with my site. As I said to him, you folks have the best tech support around and I really appreciate it. Thank you very much for all your kind help.
Antonia P. was friendly and not only solved my issue but also helped me understand the underlying issue. Simple but great customer service.
Deni I. is very patient and extremely helpful. We're still in our chat session and it's about an hour, and she's still patiently assisting me to get this straight. Kudos, SiteGround for hiring such great employees!
Stunning - really helpful, ultra-polite - very happy indeed!
Excellent service! Very helpful and explained everything really well. Highly recommended. Thank you for all your help, Nevelina K.
Pavin I. (and all your agents) are always very knowledgeable and I am very happy with SiteGround's service! Thank you for being a good company. I will continue to be a customer for a long time.
New account, I have had sites with several major services but this is by far the best chat setup. Evgeni Z. figured it out quickly, thanks!
Nikol S. was kind, patient and understood the panic of a client with a lower level understanding of the issues. She came down to communicating at my level and alleviated my anxieties to the best any human being would do.
Some of you at SiteGround like her will create an addiction for people like me to never look at any other hosting provider. Well, I understand all can't be so good, so here is a note of appreciation and sincere thanks. Perhaps you might want to treat her to a good chocolate today!
I’ve spent 1 hour 45 minutes on an online Chat with Ivan S. I’m blown away how helpful and knowledgeable this guy was and so patient with my sometimes testing questions. I’m so pleased I moved over to SiteGround and look forward to a considerably better experience with you guys. Thanks.
The easiest and fastest customer service ever in my entire life. What a relief. Thank you!
Because of people like Marin P. it is clear that we renew our contracts with SiteGround. A fast friendly and competent support is key to running a website without a programmer in our agency. Marin showed me today how to solve a problem which brought our website down. Marin not only fixed it - he explained to us also how to resolve it ourselves in the future. He also helped us identify the source of our problem and how to solve it with a SiteGround tool which we did not know about. Now not only our website goes geek with SiteGround - also we are improving with the fantastic supporters in your team like Marin.
I just wanted to take the time off to write a review about Tsacho. Well, I have to say Tsacho T. was really prompt and fast in solving all my issues as a new customer and gave me solutions like a pro. The first impression is the last impression. SiteGround should be proud of Tsacho. I will be bringing more business to SiteGround.
The people you hire for your support team are amazing! They really know their stuff! Evgeni Z. has saved my site in a matter of seconds from a redirect loop. Your technical staff is one of the main reasons to continue hosting my site with you guys. Evgeni Z. needs a promotion! Thanks again!
SiteGround delivers month after month, year after year, and even manages to keep pleasant surprises coming through.
Being a great host is about going above and beyond what’s required, or even expected, to deliver value to customers. SiteGround does this with a level of consistency that we’ve never seen another shared host get close to.
It’s for that reason—not merely for doing the fundamentals well—that they are such a clearly superior choice to most other hosts on the market.
Quick, decisive fix of my issue and I'm up and running in seconds. Excellent customer service. I can see why SiteGround is so highly rated. Thanks, Antonio K.!
Stoycho V. was very helpful. I am so happy with moving from Bluehost to SiteGround. Thank you, thank you, thank you. Highly recommended.
Thanks for your stunningly useful assistance, Tsacho T. You are a credit to SiteGround! This was the best chat experience I have ever had. Your trainer and your boss are to be commended.
In my ten years of dealing with hosting companies, this has been the most pleasant and professional hosting customer service experience I've had. Thank you, Svetoslav G. He was professional, quick to respond, and helped me move my entire Bluehost account to you. I've heard great things about your company, and so far so good. Because of my recent experience, I will be recommending everyone I know to SiteGround, and I will be bringing in more of my own business here. Thanks again.
I am a total newbie to web hosting and Dessy P. was very helpful in getting my domain email accounts set up correctly. Excellent customer service!
Always, always nice helpful people, no matter if they are men or women... all are awesome.
Bozhidar P. found my problem quickly and solved the issue. I knew it was simple, but it was evading me. Thanks again for providing such sold overall service and you've got great customer service as well.
Vesela S. was informed and seems a great resource. Make sure to keep her. She's the kind of person who makes SiteGround great.
Very professional and fast answers from Ivan P. - he helped me solve my issue super fast and spend real time working on my business instead of worrying about tech issues. I heard that Customer Service at SiteGround is friendly but it's also super efficient! Many many thanks!
Yet another excellent customer support experience with SiteGround. Outstanding!
I have been in business for more than 30 years. During that entire time, I don’t believe I have ever received better customer service than I did today from your Ivan Dinev. He was incredibly helpful, patient, and went above and beyond to fix a situation that was challenging to me. His efforts will save me many hours going forward, and for that, I am very grateful. You clearly have an excellent employee in Mr. Dinev! His knowledge and efforts speak very well for Siteground.
Kaloyan K. is a very excellent and dedicated SiteGround professional who went above and beyond to solve my hosting problems. I am very positive that he is one of the many reasons that SiteGround remains on top of the web hosting business.
Very happy with how I was treated by Kostadin A.! He was extremely helpful and knowledgeable. This is why I choose to stay with SiteGround! Many thanks!
Stoyan G. has been extremely helpful and patient with me - great qualities in a Customer Service Agent! Many thanks - he is a great asset to SiteGround!
Best support from the best staff of the best hosting company ever!
I had several problems to solve today and Mihaela P. was extremely helpful, patient and friendly. She was able to clarify my concerns quickly and comprehensively and sent me further help to prevent future recurrence of the difficulties. It was a pleasure to talk to her and she is one more reason to be and stay an avid user of SiteGround. Thank you, Mihaela and SiteGround Team.
The reason I choose SiteGround is the exceptional customer care. Stefan today solved my issues in a flash. Keep going this way for happy customers!
Stefan D. solved my problem quickly and was very polite. Thank you for hiring such capable people.
Super-duper excellent service! Ivaylo Iv. took the time to really make me happy on something that was important to my business and my brand. His help saved me a lot of time. I am impressed with his service and patience. You guys are the best!
Excellent service very helpful, 5 stars from a very happy SiteGround customer.
10 out of 10.....all questions answered with good knowledge! This is my 1st ever review for any support chat I've ever had!!!!
Outstanding customer service! Anastas K. is helpful, knowledgeable, and very thoughtful. He made my evening!!! Thank you!
Bozhana T. was really helpful on Sunday in answering my domain question. I couldn't be happier with the support at SiteGround...awesome!
Valentin N. was a HUGE HELP!!!!!! First time using the live chat and made this first experience fantastic and stress-free! WOO! I love SiteGround!
Very, very friendly, polite and helpful. I appreciate all the way from Uganda. Long live Siteground!!! God Bless U.
Kostadin A. is a super high-value, client-oriented Siteground professional individual who is another example of why SiteGround is number one in the web hosting business!
Adriana Z. provided one of the best customer experiences I've ever had. Not only was she friendly and eager to help, she was also super knowledgeable and guided me in the right direction. She gained SiteGround another customer today. Thank you, Adriana!
Vladislava K. went out of her way to explain to me how to make use of my DNS Zone Editor. She was extremely patient and friendly, and her assistance was very much appreciated. Quality support like hers is one of the reasons I will continue to recommend SiteGround.
Tihomir T. is a super SiteGround PRO who takes every client seriously and delivers excellent web hosting services. He is another valid reason why SiteGround is number one in the web hosting business.
Really lovely customer service, kind, helpful and all around great guy, Velizar Y. You guys rock at this!
SitesGround's support service is exceptional, especially when there is a lady named Nikol S. She is extremely helpful!
Tervel K. was absolutely amazing. He was so on top of it, I seriously want to pull all of my clients from Hostgator, pull my dedicated server and spend that $ with you guys, and already signed up for the affiliate program. I am making a list of clients needing UK hosting... Tervel is amazing. Raise him! SHOCKED at 11 pm on a Saturday I got such stellar support, he has set the bar pretty high!
Fantastic help. I appreciate your Customer Service Reps. I'm glad I took the advice of a friend to use SiteGround.
I got top class web hosting service from Gabriela K. She is another excellent example of why SiteGround is number one in the web hosting business.
Julian J. is absolutely a top-class SiteGround professional. My question is this! What would SiteGround do without the little guys like him who make them the world's best web hosting company? THANKS, Julian for not the great, but excellent customer service!!
Awesome support yet again from SiteGround. Thanks, guys!!!
Nikolay St. is a great help and credit to your company. Love SiteGround. Best service and host I've had. Keep up the good work.
Straight-to-the-point help that didn't feel like he was just following a script. Great first experience with SiteGround customer service.
Gabriela K. was awesome. Very quick to answer all of my questions and very knowledgeable. Thank you very much for your excellent customer service!!
Tsacho T. was great. Handled everything very professionally. But what I liked best was the speed with which he worked and his easy-going, professional attitude that came across via your site's chat feature. I am so thankful you have people like Tsacho around. Thank you!
Top service for web hosting and client awareness by Pavel S. This Guy is a real pro and incredibly huge asset to SiteGround.
My blog crashed and Petar P. got it up and running within minutes. Support at SiteGround is awesome!
Evgeni Z. was truly attentive, quick, professional and kind. Amazing support as I think are all SiteGround staff.
Pavel S. was incredible and gave me precisely information that I needed. Awesome support!
Wonderful, quick help! No time wasted. Best experience I've had with SiteGround Customer Service thus far because of the speed, thank you so much!
Greta G. is amazing. She helped with every single issue that I had. I am extremely hard to be impressed with a person's knowledge and level of customer service but she blew my expectations away. She is HIGHLY knowledgeable and has exceptional customer service.
So on top of things and so friendly and pleasant online! YAYA for SiteGround support!
Nikolay St. was very helpful. I think everyone is at SiteGround. Thanks for such a great team!
Amazing! Amazing! Amazing! Amazing! Nayden is the best. Please give him a raise or send him on vacation or something. If I could send him a tip, I would!!!!!! Thanks!
Konstantin K. was very helpful and attentive! Just the right guy for customer care service! I'm happy I chose SiteGround! Cheers!
George T. is very knowledgeable, supportive, and eager to please. Great customer service. Love to be a SiteGround client!
Momchil B., you totally ROCK my friend. Thank you for your most EXCELLENT service this evening and for walking me through signup and file transfer. It is great to be talking to someone who knows their stuff and communicates well. AWESOME SUPPORT. Thanks so much. You really did make my day/week.
Denitsa D. was amazing at solving my site problem. She is the reason why I picked SiteGround to be my host in the beginning. SiteGround has the best support and customer service!
Petar P. was very friendly and really made my day. Great knowledge, very fast service. I would definitely hire him if I had a company like SiteGround!
Stefan D. has been awesome! In fact, I haven't found anybody on your team who has not been helpful, you are all awesome!
Another excellent experience with SiteGround support staff. I wish I lived in SiteGround Land.
SO helpful! So wonderful! So warm. Just a great rep of SiteGround!
Thank you so much, Denitsa D.!
Absolutely great service, Bozhana T. fixed my email relay issue in a matter of minutes! Kind and courteous throughout, couldn't have asked for a better customer experience.
Zhelyazko T. was very helpful and friendly. He knows what he is doing. All of your chat people are terrific. Thanks for the best support out there!
Amazing support. Bozhana T. fixed a problem for me I didn't think could be solved and saved all my work. Give her a pay rise!
Petar P. is efficient and knows his work. He is a jewel to keep. Luv SiteGround's support.
Julian J. is a very excellent SiteGround representative. Now I have never met a SiteGround rep that's not excellent.
That's why I do my business here, but Julian went that extra mile for me today, and for this, he deserves to be appreciated not only by a client like myself but by his superiors as well. He makes it always a pleasure to come to SiteGround to get something done.
Another awesome SiteGround chat experience! Stefan D. was very helpful and answered all my questions thoroughly. Thank you!
Stoycho V. fixed the problem faster than it took me to explain it! Awesome service thanks so much.
Your chat reps are seriously the BEST out there! So helpful!
Ivelin V. was great! I love SiteGround and examples of reps providing service like him are exactly why!
He was fantastic! Very helpful and patient, he has already made me feel glad I switched to SiteGround! Thank you, Petromir K.!
I had a problem regarding email today. But Vesela S. helps me and fixes all my issues. She is always helpful, resourceful and cheerful. She has helped me on other days as well.
This probably is my 5th time to get help from her since I am hosting with SiteGround. Although all SiteGround support staff is also helpful. But she is number 1 of my 16 most favorite SiteGround supporters. Thank you so much SiteGround!
Bozhana helped me get my site back up and running. I let her know that I just transferred my domain to SiteGround because the support is fantastic and always available and friendly. Much appreciated!
First time dealing with SiteGround, and glad landed with Nikol S. .. prompt ... precise .. courteous ... thumbs up !!!
Valentin N. is the best of the best of the best of the best in customer assistance. In every field of the human knowledge. He will be the boss of the company within 2 years!!! Thank you Siteground.
We could not log into our WordPress dashboard. It appeared there might be a problem with a plugin (possibly UserPro) but since we could not log in, there was no way to verify this.
Petar M. was very resourceful in attempting a number of fixes, before replacing the database with a saved copy. It worked and we are very grateful.
There are "cheaper" Internet vendors than SiteGround but the service we have received from SiteGround has been uniformly brilliant. Our thanks especially to Petar today but also for your entire staff.
George I. was very helpful and although it took a while he listened to my needs and took me from a livid customer to a happy customer. I will definitely recommend SiteGround hosting to clients!
2nd tech I've talked to today from SiteGround... another freaking rockstar.
Who are you guys?!
Stoycho is soooo fast at responding!!! He is super professional and helps to answer all my questions. He was a big help today! SiteGround is lucky to have him as an employee! Thank you Stoycho, best customer service!
Petromir K. was simply great in helping me with my issues, not only assisted me with what was necessary but also anticipated other things I did not know I had to do.
You guys are fantastic! Thank you!!!
I would like to let you know that Dessy H. was extremely helpful to me, and I am very grateful to her.
I called yesterday morning (11/25) to ask about a problem with my website. In minutes, she had it figured out and wrote the solution in an email to me which I then passed on to my web designer.
But there is more!
Dessy followed up 24 hours later today, with a detailed analysis of my problem. I had not asked her specifically to do this.
Today, it is really hard to get that level of follow up and concern in online businesses. Each time you call, there is a different agent.
She is an exception. SiteGround should be proud to have her.
Our world needs more people like her!
Many thanks.
Atanas D. was absolutely amazing! I needed 4-5 different questions answered and he helped me with each one! Great customer service!
Half а year ago, I was researching for а new hosting provider. I was deciding between Inmotion hosting and SiteGround. But your customer service is top and I already talked with one of your guys back then and today I also talked to Tervel K.
He was very friendly, patient, very professional and helped me with every single question (even a stupid one). I am very, very satisfied with your site and I hope we stay together for a very long time.
Toni M. was very helpful and professional. Much appreciated. I'm heading a customer service team at a telephone company and I know how a customer service rep should be. She's a great example. Will show this chat history to my people to see :)
Darko Z. has been brilliant today and he is a credit to your team. Thanks for always being such a helpful company.
Here is what I said about how Plamen M. resolved my ticket today: " Wow! Not only did he fix the issues, Plamen also described them and explained how he resolved them! - THANK YOU ever so much, really, you made my day!
SiteGround continues to exceed any expectations I ever had for a host."
Velizar Y. provided excellent support. He was polite, got to the issue quickly, and even offered to help me with the next logical query I had. 100%. Great support.
As always, SiteGround came through! Simeon D. was excellent in solving my problem and your service is always so prompt!
Denitsa D. is very professional and solved my problem in just one minute!!! I'm rating her with 1000 stars!!
Nevelina К. was really helpful, kind and did quite a lot for me in a short amount of time. I didn't feel like I am asking for too much.
I am actually smiling while writing this. Throw her a party, please... (and let me know how it goes.) She is the kind of person who makes chat helplines feel friendly and real. Thank you!
I want to compliment you for the skill and expertise of Miss Doroteya H., who has helped me very effectively, demonstrating not only great competence but also extreme kindness - and patience - in supporting me. I reiterate my compliments towards the operator, and also for her support I think that SiteGround is the best choice that can be made.
5 stars. SiteGround really knows how to choose the right people and train/support them well.
Best service I've ever had from an internet company.
Velizar Y. was very helpful, polite, responsive and competent. This customer support experience was a delight and everything I would hope for when feeling lost in a system. Definitely, the fastest and most straightforward help I have received online.
I don't believe I have ever had tech support this good. In fact, it was so good that I went ahead and purchased via the chat (so salesmanship is great, too.)
Excellent, excellent service. Made me move from another host that I've been with for some time.
Absolutely the best support I've ever encountered! Very informative, straight to the point and 200% efficient. This is why I love SiteGround! Please give Stefan D. a generous CHRISTMAS BONUS!!!
Yoana D. was more helpful than I ever expected to receive from any site I’ve ever had to chat with, and I really appreciated her patience and willingness to explain what I needed to do. Please give her major props! I will be recommending you if anyone is ever looking!
What a pleasure working with you guys at SiteGround.
George has been brilliant. Super friendly, knowledgeable and quick as a flash!
Awesome work - Nikol helped me with my work and made my domain SSL work even better :)
Very happy, would recommend SiteGround to everyone!
Krasimira, like so many of your staff, was incredible in her attention to detail and care about my tech issue. My site is my business, my income, and my passion ... I can see she feels the same.
Thank you, SiteGround! Thanks, Krasimira!
Victoria did a very nice job helping us. Dessy initially pointed me in the right direction. It is a pleasure to do business with your firm. You have a great product and very pleasant professional staff.
Gabriela is competent, friendly and professional. Despite my not being able to give her all the details, she quickly caught on to the salient points and solved the problem. She knows her stuff!
And then she sent me an email confirming what she said, providing a link to a tutorial. I couldn't expect better service!
Lachezar U. is awesome! Thank you for having a great support team. This kind of support really makes a difference between SiteGround and other hosting companies. Thanks!
I just finished a chat support with Marin. P.
Wow, this guy is good, extremely personal and professional. Thanks, SiteGround for having such wonderful people on your support team.
I wanted to take a minute to say that I was extremely impressed by the help that Ivan provided me today. My initial inquiry was a simple request about whether I could add a second user to the SiteGround login. He answered that quickly, which was great. The reason I was asking about a second login is that a colleague in my business wanted to get in and make changes to the mail system to set up forwarding of mail accounts from AWS to accounts here. I asked if he could help with that and he was happy to. He patiently stayed on the line for about 40 minutes while I set up an addon domain, added all 8 of my email accounts and asked questions about mailbox size limits, hosting plan changes, etc.
In short, Ivan was prompt, friendly, professional and extremely knowledgeable. It was a pleasure to work with him today, and he represents your company very well. You should give the man a cookie, a raise, a pat on the back, or all of the above :)
Very, very cool experience! Your team, including Ervin, and resources, are a big step up from my current host. Just upgraded here and not feeling an ounce of buyer's remorse -- thanks to Ervin!
Pavel S. is a super high client-oriented individual who provides excellent web hosting solutions that goes above and beyond. SiteGround has a great name in being the number one company that provides such services because of very talented, courteous and simply customer-oriented individuals such as Pavel S.
Fantastic customer service, best I've gotten in a long time! Keep it up! Also, please buy this guy whatever his favorite food is on my behalf.
Rumen has helped us with a problem; reinstalling our SSL-certificate after expiration at our old host. We've recently transferred to SiteGround because we've heard well about the support and the server-side speed is really good. Today, Rumen has shown us that the support indeed is world class. We're thankful for the help Rumen gave us!
Wow! I've used SiteGround before to migrate other customers' websites, but Penka has been the most useful, resourceful and nice person I've worked with here! Congratulations!
Awesome, friendly and FAST support. Unlike any other online - regardless of industry. SiteGround has always been able to resolve any issue that I may have... fast!
100% Satisfaction!
Kristiyana was great! I love SiteGround and your accessible staff! It is wonderful to know the help is always there.
Teodor provided an absolutely outstanding technical support experience from start to finish. I had an error with my SSL certificate having common name security errors, and he investigated and resolved it with lightning-quick efficiency. My first experience with SiteGround support and I will be a customer for life because of it! Thanks again Teodor!
Ivan was just awesome!
FYI, I visited Bluehost and was a little taken aback by web pages that timed out with 404 errors and help staff who were a little indirect with their responses. Ivan, by contrast, put my mind at ease. I feel like spending $60 at Siteground is a better investment than doing so at a competitor. I want reliability and performance, and Ivan has been a fantastic ambassador for your team in that regard. An all-round great experience today, especially compared to the other 4 or 5 other providers that I researched.
Valentin is just amazing! He helped me manage my domain and install WordPress. I cannot thank him enough for his help and his amazing customer service skills! I am definitely encouraged to stay a part of the SiteGround family because of representatives like him!
Bozhana T. gets five (5) stars from me. She was very responsive to my problem. I love SiteGround's support!!
Where do I begin to express what a valued employee Krasimira is to your team. I am 72 years young and starting my first website/business and by no means am I technically knowledgeable. She took the time to let me know of all the available information on how to proceed. She sent links to your site to help me. Her concern, my lack of know-how, her kindness and a couple of extra emails sent by her with links for me to proceed are valuable. Her training of how to help people like myself is outstanding. I am so happy to have her help.
Thank you and God Bless your staff
Excellent service by Nikol. 5 Stars! This is the 2nd time I've needed to use online support with SiteGround, and both experiences were exceptional. I would never consider using any other website hosting service.
Momchil's honesty is refreshing and worth its weight in gold. Really happy that this is the kind of team member working at SiteGround. Thank you.
Dimitar P is amazing! He's very patient and walked me through everything. Great customer service!
Mihaela was extremely helpful and quickly answered all my questions with great knowledge and patience. She provided excellent service and was extremely friendly making it easier to resolve the domain transfer. Great service!!
Velizar Y. has been so helpful, patient with my lack of knowledge, quick and efficient - I'm am so super impressed with the customer service - he recognized and understood my problem, explained the options, then actually helped me by setting it all up for me and resolving my issue. I went from panic as I thought I'd messed something up to extremely happy! I would recommend your company and this adviser is a STAR! One happy customer!!!! Thank you Velizar Y.
Martin was amazing and very clear and patient. He answered all my questions and made it clear as to the deals and payments. Phenomenal service, best online help experience I've ever had.
Very nicely and patiently responded to all of my queries. Thank you Petromir and Siteground for providing a tremendous support.
Antonia was so kind and helpful! She not only found the problem with my database, but she fixed it all within just a few minutes. I was stressed out because my website wasn't showing, but she fixed everything and was very kind and professional. This is the best customer service from a web host ever. Thank you very much!
Denitsa is a super technical girl. She understood my problem and resolved it in just 3 minutes. I mean she demonstrated such strong technical knowledge that I have not seen with other hosting companies during my total 12+ years of experience.
I really appreciate her professionalism and level of confidence in resolving the issue.
Gabriela was fantastic. Never had support like this from a company. She was quick and wasn't reading from a script, but answered my specific questions. Loved the experience. Thanks!
Rumen did a great job answering all of my questions. Way better customer service with SiteGround than BlueHost. Thanks for the Rumen. Go United!
Konstantin provided a very professional and knowledgeable chat session this morning. Very refreshing to be able to interact with and quite different from the usual "I'm sorry I'm just the sales person." message I get from GoDaddy. Based on his interaction and the services SiteGround provides I will wholeheartedly advise my clients to switch to SiteGround for their hosting requirements.
Juan Carlos was efficient and extremely helpful. SiteGround beats every host I've ever tried in the past 20 years! Thank you!
Velizar was awesome at helping me with my questions. I am so impressed with the customer service I get for the staff at SiteGround. Thanks to Velizar my query has been routed through to the correct department. Thanks Velizar! :)
Juan Carlos was efficient and extremely helpful. Siteground beats every host I've ever tried in the past 20 years!
Thank you.
Darko was awesome! You guys always have the BEST support!
Tervel was a great help tonight! I was referred to SiteGround upon a friend's recommendation. Got online, had some questions, and they were answered. By a real person. And it didn't seem like canned or cut/paste responses even though he's likely answered my questions at least 10000 time before. He stayed on chat while I placed my order and migration request and that was such a huge comfort. I don't recall the last time I went through such an easy website change. I told Tervel, usually I give a list of hosting providers when I'm asked for recommendations. Now I will only give one!
Kate was incredibly nice and fixed my problem in under 2 minutes! I love siteground so much. Thank you Kate (and for the very cordial attitude - that came through in the chat somehow!)
Awesome job by Stefan - worked me through the challenges, helped me understand and then did the work for me! I really appreciate the help I get EVERY TIME from SiteGround - you guys are the best! Thank you!
Ivan was so patient with me. Answered all my questions and explained technical things to me so I could understand what's going on. I'm super happy I moved my hosing to SiteGround! Thanks Ivan for your super service. :)
Dina T. was the perfect operator. Kind, polite, knowledgeable. The epitome of the excellent customer service I have come to expect from SiteGround.
Stefan provided me the BEST service ever. You've a great person working on SiteGround and I'm really happy to be client of this company.
Konstantin was really great in helping me. I was frustrated about my hosting service HostGator and I just want to get out of the provider. Konstatin made my decision a no brainer. Thanks a lot!
Great support! I am a web developer and I know how other hosting providers work. SiteGround has simply impressed me. Thumbs up for Stoycho. I had a very complex situation which he understood very quickly and responded with the right answer and then he helped me resolve the issue. I would definitely recommend all my clients to use SiteGround Hosting. Thumbs up once again!
Kaloyan K was super helping me out today. From billing questions to staging questions in an area that was new to me. I absolutely love the service from SiteGround!
Svetoslav made my day today! He helped me to fix some link that were insecure. I must say he has best interpersonal,communication skills. He thinks a few steps ahead and helping clients like me to have the best from SiteGround hosting.
Thank you agin Svetoslav,
You are TOP STAR!
Neda was very helpful and knowledgeable in explaining how my SSL certificate was still pending and how I could install Wordpress now without waiting for it to finish. Really appreciate the high quality service chats with Neda and all of SiteGround's team!
Vladislava was very helpful, knowledgeable and patient as she walked me through setting up our new domains and email settings. I picked SiteGround instead of other hosting options because its support team has such great reviews, and I'm thrilled to have seen that quality service for myself right away!
Once again, really awesome service from siteground. Radostin is a pleasure to talk with and a credit to your team! Quickly and professionally resolved the issue.
Very friendly and extremely supportive and easy to follow. But the friendliness and small touches of personality is what stood out! Really amazing service!! Never encountered anything quite so excellent!
Amazing service, detected my tone and matched it perfectly. This is why SiteGround is my first recommendation to friends, family and clients. Thank you!
Atanas D. has been extremely helpful to me today. I cannot emphasise how patient and friendly he has been with all my requests. I have learnt a lot so I can progress myself too.
I have been so impressed that during our conversation I have transferred all of my webhosting and domain names to SiteGround today! (or at least those which aren't locked, but they will be following soon too!).
I just spent quite a bit of time with Doroteya who was amazingly helpful. Like the "teach a man to fish" vs "give the man a fish," I learned a great deal and will be much more self sufficient in the future. Thanks for all the help!
Mr. Lachezar has exceed my expectation on a great customer service that SiteGround has provided. I asked a simple question about domain transfer, and he does the rest for me! He is a must-have customer service representative in SiteGround! Thanks again, Lachezar!
Great service - answered all my questions quickly and very effectively. Great support team! Thank you very much.
Toni M. is AMAZING! She helped me solve a problem that I've been putting off for over a week because the technical end of it is way over my head. In a matter of minutes she created the https for my site that I needed. I didn't have to watch 50 YouTube videos to learn how to do it and read a dozen web sites to figure it out. Amazing customer service. I'm so appreciative of her excellent help! Thank you!!!
Totyu is awesome. He helped me and explained what he did and how I could do it in the future. He's really great at what he does. You guys are the best hosting company I've used!
Velizar has provided a world class support, his experience and supportive character solved my issue within minutes. I am happy for choosing SiteGround!
Emanuil was very quick to respond and very helpful. I am very happy with the customer service - and it is the most important thing to me in choosing a host.
Teodor was very professional, prompt and knowledgeable! I thought the task was going to take a while but he was able to help out immediately! I'm very pleased with his service and it's staff like him that makes SiteGround truly an amazing company! Thank you!
Stefan helped fix my problem quickly and perfectly. SiteGround has the best support I've ever come across. Any issues are always resolved and love having you guys to rely on! :) Thanks so much!!
All of SiteGround customer service reps have been awesome. It's why i use SiteGround for all my clients. Nikol especially did an amazing job of being quick to explain things clearly, to make the changes I needed, and go above and beyond. She is awesome!
Julian J. gave his best professionalism and webhosting service that any above and beyound what any client could ask for. Siteground will continue on the path to greatness and excellence of secound to none webhosting service when people like Julian J. is on the team.
Pavlin I. is the best, helped me with all my questions and I am happy with all the answer. He is knowledgable and he really knows all the details info regarding SiteGround hosting services. On top of that he also suggested WordPress theme to me which i am looking for.
Steliyan was absolutely incredible to deal with today. He stayed with me for almost 2 hours to coach me through a transfer. I can't explain how happy I am with SiteGround!
Thank you, and your team is well managed and incredibly effective.
I had 1st class service from Ivan Stoykov with regards to my website hosting. He took the time and patience in going the extra mile to ammend my website problems. With people like this working at SiteGround, this company is certain to stay on top of webhosting services in the world
I must say that your SiteGround Guru Gabriela is more than "just" a Guru, she is what makes a Good company Great. My heart is once again calm because; I tell you I got really scared when I thought my website was messed up for good. I was done. Gabriela answered my call to Site Ground today. Gabriela realized I went through several rounds with tech support throughout the two days of trying to resolve my issues and decided she would stick with me until the issues were resolved completed which she did via email. I'm hanging in there with Site Ground because of my experience with Gabriela today. I want to THANK Gabriela for a job well done!!!
I wanted to let you know about the great service I received from Adriana today when I had many questions related to getting the GoGeek hosting plan. She was able to quickly get me all the answers I needed in a helpful, friendly, and knowledgeable way. because of her, I signed up for the plan, and also I have a great impression of the service SiteGround provides. I am glad I chose SiteGround.
I spend a lot of time annoying SiteGround staff through the chat support with my total incompetence and general lack of patience/time and they are always amazing (even if I have chat shouted at them...which I'm very sorry about) because I understand how boring it must be answering the same stuff all day and how frustrating it is when someone doesn't understand something that is crystal clear to you, and then as well having to do that all through text, but even with my adamant love of SiteGround staff this guy has not only absolutely knocked me back with his cheerful, clear, concise handling of my problem through it's varying stages but has actually also, somehow, managed to make me feel part of the technical process and given me a sense of confidence in the structural integrity of my website/domain/host process and standing whereas before I have felt like myself and as such the website has been treading water trying to constantly recover from past errors whilst setting up and creating the site.
It might sound suuuuuuuper dramatic but as a novice who has put my heart, soul and waaaaaay too much time into my stupid website it's really awesome to feel so confident that it's being well looked after and also given the care (I think, anyway) it deserves. Three cheers, for SiteGround, three cheers for this guy, and beers on me come 5 o'clock!!!! Thank you again, keep it up (for my sake at least!)
Mags
Chatting with Deni felt less like talking to a support agent and more like talking to a more knowledgeable friend trying his best to help you out. He made the conversation feel natural, helped me better understand the underlying issue, knows what he's talking about, even went out of his way to suggest another solution when what I wanted was outside of the scope of Siteground's service. Siteground's support is great overall, but Deni has been the best help so far. Props!
Kostadin A. is a very great siteGround professional who went above and beyound to deliver high quality service for important clients business in webhosting. He is one of the great anchors of siteground and will no doubt continue to render great services for this company's unparralled success as a excellent webhosting company.
Maria
Italy
I am so happy with Gabriela's assistance, and she has helped me ways beyond my expectations! Thanks Gabriela and all your great CS Reps in SiteGround. I really appreciate all your help!
Svetoslav was absolutely great. He helped me in a timely fashion and reassured me that Siteground customer support has my back.
I've said it plenty of times, but Siteground is truly THE BEST hosting provider out there when it comes to customer service.
Velizar lives up to the wonderful reputation for SiteGrounds Tech Support. Professional, able to joke with me when I joked with him. I appreciate his assistance today very much! He has assisted me in solving an issue I have been struggling with on my own since May!
Ivaylo has been AMAZING! He has gone above and beyond, and absolutely great to work with. He's super friendly and understanding, and didn't get frustrated with all my questions. He rocks!
George has helped me multiple times since I've been with Siteground, and I'm always impressed with his kindness, knowledge, and swift responses. Thank you for employing people like him, and for providing efficient service, always. I wish everyone would follow suit! :)
Doroteya is awesome! She helped to solve my problem quickly and was very polite. I truly appreciate the awesome service!!
Teodor A. was excellent at providing the support I needed. He is most kind and helpful. It is people like him that make SiteGround the best by far!
Hi there! I just wanted to let you know that Lachezar or "Lacho" was of great assistance to me. I've been a loyal customer of you guys for 2 years now and am very satisfied. Earlier today my little video game forum went down and I couldn't figure out why. It wasn't due to the CPU usage thing, it simply said "server not found" when loading it. So then I contacted support and Lacho was (very) quick to respond. He explained to me in detail (I'm not a neckbeard so I needed it broken down to me in layman terms) about how since I upgraded to GoGeek I have to change the DNS servers to point to different ones. Long story short, Lacho was a great help and was not vague -- he gave me specific instructions which really helped. I'm going to change the server stuff now. Thank you, Lacho, and thank you SiteGround for your peerless hosting for the past 2 years. :-)
I am extremely satisfied with the help Evgeni provided. He helped guide me through the tools I needed to get my namecheap domain name working with siteground, as well as setting up my WP account. Then he provided some extra tools for me to review, and setup my SSL. Feel really happy about my decision to use Siteground - kudos!
Wonderfully easy to work with it and super fast. Angel is one of the reasons I love this company!
Martin has been super super super helpful!!!!! I can't say thank you enough. I will be going with the grow big plan. I am trying to build my own website so I had a lot of questions...he really worked with me and I feel more knowledgeable now. I have been chatting with him for over an hour now. I had lots of questions. I never wilingly leave reviews but this time around I asked how I can actually leave one. I am happy about my decision to go with siteground....this customer service is amazing!
Veselin did a great job with dealing with my query. He fixed the first issue almost immediately, then kept checking other potential issues. I was very impressed with his level of service.
Nikolay was great, he fixed my problem and set my mind at rest and I am a very happy SiteGround user and will continue to refer anyone and everyone to your service.
What a great rep Stoycho is. He answered my question very quickly and helped me with a matter that wasn't even related to Siteground! Awesome support!
Nevelina just made the biggest difference in my life. This sounds very dramatic, but it's true. I am launching my first book and I reference my website there... for my readers to go to my site and have it be down would have been extremely detrimental. Thank you thank you! She went above and beyond. She could have just asked me to start a ticket like the other person I spoke with but instead worked with me to make this happen. Thank you again. She is such a blessing!
Antonia was extremely helpful, not only did she respond to my questions quickly and with efficiency, she also kept me in the loop and told me exactly what was going on every step of the support. She really helped me out, and I'm very thankful for that. She needs to get an award or a raise or something. Thanks Antonia!
Marin K was most kind and very helpful. His support helped me a lot. I must say that SiteGround offer the best support I have ever experience, anywhere! The best hosting by far and I thank everyone for what you do.
Ivelin was really knowledgeable and helpful. I'd chatted with several other host companies, and his attitude and speed in returning to the chat was outstanding. Great job!
Ivan was awesome. Took time to diagnose the issue fully and work with me on getting the site working great again! Love the decision to move to SiteGround and Ivan was the best first customer service experience!
Brilliant fast customer service - just as it should be and with other companies generally doesn't happen. Your customer service is the reason we use SiteGround.
I have been shopping around for a hosting solution for a few weeks, I came across your site (via google search). I opened the live chat and spoke with Ivan. He answered all my questions and talked me through the whole process. I signed up and he installed WordPress and set me up with a temp URL so i could start building my site right away.
Great customer service!!!
Excelente, que paciencia de verdad y me ayudo no solo con el plan de hosting si no algunos concejos tambien, gracias.
Emanuil is the 1st customer service officer I have liaised with upon sign-up, he is very detailed in his explanation, and with his great response, I have no regret signing up with SiteGround. Tks again for the great support and keep up the good work, SiteGround!
Kameliya provided accurate and very efficient answers to all my billing questions. SiteGround's customer service is still the best I've ever seen so far among all the tools I use for my brand management activity. Many thanks for this!
Palvin was a great help! Did he not only convince me to buy through siteground, but his patience in helping me migrate my site was of great service! this was fantastic service, coming from a customer that paid 10X for another host provider. Thank you Palvin and SiteGround.
I came to SiteGround with lots of questions and Ivan answered them all perfectly. He is very polite and quick at responding on the online chat. Ivan's customer service was part of the reason I signed up for your cloud hosting. Thank you once again, Ivan.
Amazing support :) I have been able to talk to various support people with 2 other hosting companies and so far he is the best support that has handled my concern. Reassuring me that I can deliver my work to my client and made sure that my concerns are addressed in a non-technical manner which is a bonus for anyone he handles.
Gabriela was so helpful! She quickly solved my SSL certificate error issue (even though I wasn't able to explain it as clearly as would've probably been helpful) AND she answered some extra questions for me! Thank you so much again!
Awesome customer support, love the way communication. Simply providing best customer support ever :)
Great service from Steliyan, as usual SiteGround and it's staff Rock!
He was AMAZING!! I contacted SiteGround in a panic at 11PM because my developer was behaving horribly so I was afraid that if I fired him before gaining control of my site that he would do something to harm my brand. Ivaylo helped me troubleshoot issues including rerouting my domain back to the SiteGround server, purchase the rest of my domain names, and set up a maintenance page. He was a god send. Y'all are lucky to have an employee like him. I would totally steal him away. -Best
Great rep! This guy deserves a coffee and a beer when he should request.. :) 5 stars and 10 thumbs up for Stoyan! Thanks Stoyan! Thanks SiteGround! Keep it up.
SiteGround has the best customer service I have ever received!!!!!
I'm almost convinced that the representatives I chat with are robots who have been programmed to be awesome. I've used the chat support a few times to make sure I would be completely satisfied with SiteGround hosting and I keep expecting to the support to decline when I chat with someone else. Tervel was extremely helpful and proved me wrong about the support declining. He was respectful, knowledgeable, and helpful! No idea what you all are doing over there but keep doing it! It is appreciated!
Amazing service and very knowledgeable. Was connected immediately to Emanuil and he changed our wordpress installation from root domain to www within minutes and then gave me the explanation of how to do it within WP CLI for the next time I need to. Excellent work!
Doroteya was amazing. Really patient, helpful and resolved everything. I felt supported and assisted. Thanks for such an amazing experience. It has made me feel SiteGround is something I'd return to. Thanks!
Thank you for your help (and patience :-) ) with my enquiry today, Gloria.
I know that i have made the right choice to move my web hosting to SiteGround, thanks to the prompt and professional assistance that you have provided for me.
I don’t believe it’s possible for me to accurately describe how impressed I am with the service I received from Nikola but, none the less, he deserves an attempt! He truly went above and beyond, exceeding all of my expectations, by answering every question I had about the GrowBig plan, data traffic and transfers, bandwidth, privacy policies, eCommerce requirements and policies, sub/parked/add-on domains, SSL certificates, SSL providers and client encryption, up/downgrading services, the various types of support offered to clients, content policies, and how ToS issues are addressed. The range and complexity of the issues I was concerned about should indicate how complex and time consuming the chat was; Nikola managed to be the determining factor in my decision to use SiteGround. While I was sincerely curious about the issues we discussed, it was also an opportunity for me to get a glimpse at how knowledgeable the support staff is and how quickly representatives are able
to address issues. I’ve worked in IT and network security for many years and am completely astonished at how much I enjoyed the conversation while Nikola answered every question or concern I had. I mentioned in our chat that a raise should be applied based on his hair, my idea…not his, but I do not believe that would be sufficient or deserving of his skills or patience. It’s a rare occasion for a person to be as satisfied with a representative who is attempting to persuade them to spend money while also making such a lengthy commitment. SiteGround is only one out of the almost thirty hosting competitors I contacted but none were as helpful, knowledgeable, or friendly as Nikola. I’m sure I’m not the only customer but Nikola is to thank for my decision to purchase a hosting plan with SiteGround.
I was talking with Nikola for more than 40 minutes and he was very friendly, very professional and he answered on my every question. This was probably the best customer support I have ever witnessed. 5/5
Emanuil was quick, knowledgable and friendly. Love the customer service at SiteGround.
I'm in a sticky situation because my husband lost his job, and we weren't sure what to do. Stefan worked out a way to make our hosting affordable, and worked with me for over an hour to get my account in a good place. He's a terrific help, and his cheerful attitude never wavered. Thanks so much for hiring someone like Stefan!
Tsacho was amazing. I felt like I was working with a friend. He carefully confirmed what I thought I wanted, and he kindly suggested a better way to achieve my goals. I lost him on live chat after a long time (my fault) and I was so disappointed because he had spent so much time figuring not just what I wanted, but what needed.
I also appreciated that when we were disconnected he wrote notes that the next guru was able to step right in and finish the process,
People like Tsacho make me glad to be with SiteGround,
Ivan is top notch! Was quick to jump into my problem and solved it within seconds. You have the best support team on Earth!
'Atanas was great helping me get my new account activated. After experiencing bad customer service from GoDaddy and even worse customer service from Bluehost, the exceptional level of customer service from SiteGround was an unexpected and pleasant change.
Matt
A fantastically refreshing experience. I hate these chat pop-ups but Rosita is professional, courteous, knowledgable and helpful. What a difference it makes to have someone who cares. Fantastic. Only missing a 6th star on her valoración! ¡Ole! Her English is better than my Spanish too!
I have been with SiteGround for nearly 10 years. Yasen is your best chat consultant, I advise you keep him forever!
It's hard to describe how pleased I am in one word. But I believe flawless comes quite close ;)
Gabriela was polite and also very efficient. The easy way to get what I need didn't really require a phone call but she pointed me in the right direction online. Then, I had forgotten something from before and had to call back...got Gariela again and she gave me the information and assurance I needed to proceed online and politely assured me to call back any time I needed help. Very nice support assistance. FIVE STARS!
Hi, thanks for Rumen T. for answering all of my questions regarding to your product. i am giving him a commendation as he is very good and prompt in all of his answers. Thanks Rumen Good Job. You are the reason why i know love SiteGround.
Valentin was awesome. Quick, knowledgeable and fast. Great service. Site Ground is amazing.
I just noticed I can rate and contact management about my experience with Support Team members. Boris Dzhuvinov and Whitney Callaway have worked with me on two separate tickets and both went above and beyond my expectations. They help set SiteGround apart from other hosting companies I have worked with in the past, and it is because of them that I would tell anyone looking for hosting that SiteGround is the place to be. It's reliable, supportive, and easy to use. As a customer, I very much appreciate having wonderful people like themselves to work with.
Thank you,
Ryan Vollmer
5 Stars for Gabriela! She was extremely helpful when I called to transfer a domain from another hosting service into Siteground. She was polite, thorough, friendly, very knowledgeable (about domain transfer, DNS, gmail, etc), and most importantly, she took ownership of my problem and followed it through to the solution. Great people like Gabriela are the reason I come back to Siteground. Also a shout out to "Taleaus" in the same call center who also provided excellent service. At the end of the call, I ended up spending money at Siteground, but I did not feel as though I had been sold anything. No hard sell at all.
Hello, just wanted to leave a review for the help I received from Miroslav. He was very knowledgeable and really helped me to solve a few issues related to moving from GoDaddy. Customer service for Siteground is tops so far. :)
Pavel helped get my website back after a new plug in killed it, I nearly died and he saved the day - very very happy with the speedy service :)
Amazing!! Yet again SiteGround help is fantastic.. I have been doing this for 20 years and you guys are by far the best I have come across. Thank you all so much .. I have now two account with you. Matt
Todor was so patient in talking me through the first steps of getting my website up and running - I have no idea what I am doing but he was so helpful. Really great first impression of my first day with SiteGround!
Another wonderful experience with SiteGround customer service! Prompt, helpful, and great to work with!
He didn't just answer my question but he recommended and educated me about the package! Very helpful indeed this person needs a raise!
Todor is awesome! Fixed my issue in minutes! Siteground has the best support! Keep it up!
Dobromir helped me in less than 30 seconds. As the most un-tech savvy person alive...he just blew my mind and made my day! Thank you so much and I'm so happy to be a SiteGround customer!
Rudy was on chat with me for over an hour so I could transfer one site to another. I just have to say that he was really great! I have been a looooong time SiteGround customer and your support is what sets you guys apart. (imo) Rudy, was very knowledgeable and very easy to work with. He was patient as he walked me through all that I needed to do. He deserves kudos, and seeing that he is a "trainee" a promotion, in my opinion.
Martin Vulchev is positively brilliant. I am the biggest technophobe going. I wanted to transfer my hosting to Siteground as i have heard they have excellent customer service. Which i need as im hopeless. Well just having to deal with the transfer to you guys has proved i made the right decision. Martin couldnt have been a better instructor!!!
I just want to share a few lines expressing my gratitude for your employee Velizar. I had a simple issue that seemed huge to me to try and figure it out, and within a couple of minutes he got it fixed and taken care of. He was polite, kind, and although I felt kind of silly - he didn't make it seem like it was a silly issue at all. You have a great one on your team! And I'm very impressed with Sitegrounds quick response. Thanks!!!
Marin P. was EXCEPTIONAL with hanging out with all of my questions. I need to make a decision regarding transferring my hosting from another company to SiteGround so I had LOTS of questions. Marin P. set my mind at ease & I know now exactly what I need to do next. THANK YOU Marin P. for your exceptional service!!
Bozhana is outstanding, just like every SG employee I have worked with! Excellent :)
George did an outstanding job assisting me in transferring my website from GoDaddy to Siteground. My SEO coach recommended to move to Siteground to get a more stable website hosting and better technical service. Finally, I did and I have to say, the first reach out to your technical support staff was such an outstanding and pleasant experience. It felt like George was in person right there on my side, guiding me through the process in such a professional, kind, caring and thoughtful manner! I am so grateful that my site can be and gets transferred in such a speedy and professional way! Just wanted to share how grateful I am for George's help and that Siteground finds it important to help its customers in such a wonderful way! Thank you!
I very much appreciated Anton's support today and just wanted to take a moment to say and to thank Siteground for the amazing staff and the attention to customers. By far the best hosting company!!
I wanted to let you know, overall, you guys are just awesome. You're one of my favorite vendors.
Whitney has helped me a few times. She's fast, and she's right on target. A complete pleasure to work with.
Thank you all for being there.
Well, I am just amazed at how smart the people are at Siteground. The best chat service ever.
There is only one problem I have with SiteGround, and it’s not really a problem problem :)
When I have a problem, every time, and believe, there are many, these guys, and a couple girls, take care of the problem quick, and they educate too.
So what is the problem? I feel like I should pay them they are so efficient.
Curt
Velizar Y. was most helpful to me today. Very friendly and efficient. It is staff like him that make Siteground such a terrific hosting company.
Hi, Miroslav and Ivan have been huge helps with my search for a host. I've been talking with Ivan for two weeks now and we are finally moving our site over today. Miroslav was great to chat with this morning. He explained the process well and even put in the ticket for me, plus he understands the more technical side of the migration/dns pointing processes, which was extremely useful when my boss had questions about the MX record. I'm hopeful that you guys will work out well as our host. Your customer service overall has been the best I've dealt with while on the hunt for a new host. Thank you
Your support is top notch...every person, every time I chat. Thank you!
I just wanted to let you know that Nikolay H sorted out my problem wonderfully. He is a whizz!
Just as all the Siteground staff are. I am very pleased with Siteground’s hosting - they all help me when needed.
Great customer service — just another reason why SiteGround rocks! Thanks, Dimitar and SiteGround!
Excellent customer service. He put up with my antics and pointed me to the right direction for the type of service that I needed. I am looking forward to working with siteground from now on.
Brilliant and knowledgeable! Patient with me, a newbie . Friendly, I just love site ground! Really, what awesome support!
I have had the pleasure of getting Stanimira as my agent twice now, and each time she has got my site back to normally without hesitation. Working with her has been flawless. She is what make a great agent. Keep up the good work Stanimira & SiteGround!
Miroslav went above and beyond to help me with my issue. Thank you so much Miroslav and the entire SiteGround team!
I would like to commend Gabriela for her fast and reliable service! she was very understanding and has a fast response to my problem! it took only less than 20 or 30 mins of my time! I gave her 5 stars for this! i hope you could have more gabriela in your company!
With her quick and accurate response it was really good doing business with your company once the owner of the school has their final thoughts about what they like in their website you can be assured that I'll be still getting your service again! Kudos to Gabriela!
All the staff I have spoken to at Sitegrounds have been excellent, extremely helpful and very knowledgeable. Miroslav is no exception and he has just helped me transfer a business hosting account to your company. Thank you very much. 10 stars out of 5!
With web hosting being as competitive as it is, it is important to stand out. Working for a company that focuses on customer service, I understand it's importance. I was very Impressed with Ivan's service. His attitude is very positive. He was very helpful and very knowledgeable. If he is a reflection of the rest of the company than I would feel very comfortable having our site hosted with SiteGround. Thank you!
Tsacho is an absolute rockstar! He's been assigned to me for several chats, and I can't say enough positive things about my experiences with him. I am not the most knowledgable person when it comes to web hosting, and I previously switched to SiteGround from HostGator due to terrible support at HostGator. People like Tsacho are proof that I made the correct decision to switch providers. His work is an 11 out of 10.
Fabulous help this morning. He was able to work out the issue for me, which was great considering I am so new to this. After previous experiences that I have had with other companies, I highly appreciate the amazing customer service provided by him today. Thank you!
Ivan was extremely quick and helpful for me. I didn't expect him to know specifics on my issue, and even though he didn't he was able to quickly get me what I needed. Thank you to both of you. The manager for training him properly, and Ivan for dealing with something that might seem trivial, in a professional manner. 6/5 from me.
Gloria helped me with several problems I was having with my e-mail and got everything solved within 11 minutes. Given some of the challenges I was having and the number of questions I asked, 11 minutes seemed fast to me. Gloria was remarkably cheerful, upbeat, optimistic, and very proficient technically. Her interpersonal skills and way of relating to and communicating with me were outstanding. I am a big fan of SiteGround and Gloria kept me in your fan club. She is a role model for great customer support and service. I don't mean to draw attention to myself, but I am a former executive and ran big organizations for 15 years. I was always looking for people with the kind of positive attitude, intelligence, and people skills that Gloria has. She's exceptional.
Toma Is the reason I love SiteGround!!! He resolved an issue I was really lost with. I am very grateful for his knowledge and persistence.
Sandy
Hi folks, I just wanted to let you know that you have a TOP NOTCH representative with Miroslav. He helped me through EVERYTHING. I'm already totally sold on SiteGround, largely because of how patient and helpful Miroslav was with me. Thank you so much! And thank you, Miroslav! You're the best! :) Sincerely, Kathy
Thank you to Emil for listening to me on my Domain redirection issues which had me struggling for a week to correct the domain from heading to a wrong domain! The struggle that I had for a week goggling what went wrong was corrected in few minutes by helpful Emil. Truly appreciate the assistance rendered via listening to my issues and helping me correct the error! Please convey my thanks to Emil and SiteGround for your hire of helpful staff like Emil.
Tervel had been extremely helpful and patient with my requests. This convinced me in moving my domains to SiteGround and to become a new client of yours! Thank you so much! Melvin
Top service from Martin - very fast and very efficient. Answered lots of quick fire queries in less than 20 mins. You guys rock and definitely have the best customer support I have encountered in this sector!
I just want to say that George saved me from being kicked out of my apartment because my rent was due. I struggled to troubleshoot with WordPress to get my website up and running again (DNS servers issue) and after almost 3 months of not being able to work (I am a blogger and a freelancer thus I pay my bills by writing featured articles) George saved me. That is how grateful I am. Maybe he thinks he is just doing IT customer support, but today he did more of social work in my case. Thank you George for helping me to recover my line of business and keeping me and my dog safe in our small apartment in San Diego. God bless you!'
Wow! Now this is customer service at its best! Stanislav helped me with every step of the migration, was truly kind and service oriented! A gem!! :-)
I just wanted to let you know Teodor has been fantastic!!!! Knowledgeable, professional, and courteous... the reason why I SiteGround is #1 in my book! Please thank him personally for me! :)
Excellent help from Ivan! knew exactly how to help and did it with speed and friendliness. A great experience for a new SiteGround customer!
Ivaylo was unbelievable! I was in complete panic about an error I made that broke my website and he fixed it in 3 seconds. All of Site Ground has been amazing!
Teodor was able to help me with an issue on my staging server. It had prevented me from using it for weeks and within minutes he had solved the problem for me. He was very patient as it took me a while to explain, he was incredibly friendly, helpful and professional. I hope I always get to talk to Teodor when I contact the live chat. It was again a great experience with the Siteground support. Thank you!
Great passion and drive for the work being undertaken, with a confidence and personality that is very much appreciated. A willingness to assist even when the work is out of Steliana's direct control is also much sought after.
Professional and sleek customer service! Understood the issue clearly and went straight to the solution. Amazing help which turned a lead into a happy customer :)
Miroslav is a legend! What an amazing person, some of the best online customer service I have ever had :) He even installed woo commerce for me! exceptional knowledge and skills, whatever you are paying him it isn't nearly enough :) Thank you! :)
Tervel did an amazing job, he went above and beyond what customer service is meant to do and went as far as to work alongside myself in attempting to rectify the issue!
Fixed my issue in a couple minutes and helped me get through HTTPS configuration by giving me some additional help. Great!
Spent all day looking at this problem.
Couldn't figure it out.
Teodor couldn't either at first but then worked his magic and saved me hours of headache. Highly recommended for a promotion because he is awesome.
Thanks again Teodor!
What a helpful guy! I don't normally write reviews but I felt compelled to write one as Pavlin made the whole processes of moving my website hosting and e-mail setup a breeze! Message for Pavlin's boss; give this man a pay rise! He is a brilliant representative of your Company.
Words can't express how impressed I am with Magdalena's help this morning. I discovered an issue with my WP site after some updates -- first time for me, so I needed to be walked through how to fix things. I consider myself tech savvy, but seeing all those months of work building my site flash before my eyes made me take a step back and reach out for assistance. Magdalena came to the rescue for me and was a true rockstar. It lasted over 30 minutes, but things are running well again. I can't appreciate her time and patience enough! Thank you!
Wonderful CSR skills. great reflection on Siteground. Knowledgeable and great communication skills. Kaloyan even created a ticket with advanced support when the challenge was beyond his abilities.
Thanks so much! One of the many reasons I love SiteGround!
I have ALWAYS had excellent service with SiteGround and I tell everyone I can that there is no comparison between you guys and other popular blogging hosting services. However, today I had a lengthy session with Svetoslav where he solved problems I didn't even know SG could help me with. He was thorough, patient, and his explanations were straightforward. One of the issues he helped me with has been brought up numerous times in mastermind groups I'm in. I'm going to let those people know they simply need to switch hosting services and get access to the best support team around :). Thank you for hiring, training, and keeping such great people around. They make all the difference.
Tsacho is great. Actually SiteGround always has the best support, but some extra humor helps, extra points for Tsacho! Thank you.
Kostadin is the UTMOST professional! He has been beyond patient with me and guiding me through the steps and when i kept on fat fingering my credentials he just patiently guided me through everything. He is SUPERB at his job and should be recognized for his AMAZING SUPPORT. He is a true asset! 5+ employee!
Siteground is the best web hosting service I've ever used! And I've used a lot! Siteground's support is fast, efficient and always spot on. They'll look into a problem in detail, even going as far as helping with an issue that is clearly not related to their hosting - for example Wordpress glitches that you'd have to pay a 3rd party a small fortune to sort out! Siteground offers a stunningly effective web hosting service and I never notice any downtime. Thanks, guys!
Martin took the "scare" out of moving over domains from one hosting company to another. I almost didn't move to SiteGround because I was intimidated by all of the "steps." With his help, it happened in less than 10 minutes. Awesome!
I had the opportunity to work with Tsacho T. My webmail wasn't working and he got me on track and set up on my various devices. What started out as a frustrating day, turned into a pleasant experience with Siteground and now I will refer all of my clients your way. Thanks so much!
Legend!!! Sorted out everything effortlessly!!!
I moved to SiteGround and have had such a FANTASTIC experience!!!
It is been such a hard week for me because my website has been on and offline, not loading, all kinds of problems. My friend suggested I try switching it all over to SiteGround. She is not a customer yet, but was just starting to look into it. I didn't even research because I was desperate so i have been in the process of switching. I do NOT know anything about coding/etc. so when i received the note to switch my dns with a bunch of instructions, I was super overwhelmed....Insert Tsacho. He made my entire day. He walked me through the entire process, complete with screen shots and stayed on the live convo for a half hour. When I find customer service that really cares, its incredible, and I wanted to make sure sitegrounds knows how great he is. Thank you and I'm very happy to be working with you. Cheers, Erica
Miroslav was a great help to me this evening. He was on the chat line with me for over an hour. He was very welcoming to my questions and answered them promptly. I would have to say that Miroslav was the reason I went with your company. I have been researching hosting companies all day and Miroslav made me feel the most comfortable with the whole process. I have had contact with other hosting providers, but none with the type of communication you have here. I was also really impressed with your website and the open and willingness to introduce your staff to the public. The other big name hosting firms appear to look at you as just another number and not a client and customer. You also had great reviews on whoishostingthis.com almost 5 stars with over 1000 reviews. That is a great following and says something for your product. I have just signed up for a years worth of time with your web hosting service. I look forward to building my informational site and having the oppor
tunity to work with you all. If everyone is as nice as Miroslav I will definitely be staying and upgrading my services over the coming years. Thank you again Miroslav and take care.
Alessandro was incredibly quick, knowledgeable, and helpful with not only my initial issue, but barely-related follow-up questions I had as well. I was even disconnected halfway through when my WiFi dropped for 5 minutes, but when my connection restored, I was in the queue again for mere seconds before he reconnected our chat. Alessandro is a fantastic example of why SiteGround is consistently rated the hosting provider with the best customer support, which is the entire reason I signed up for SiteGround in the first place.
I think you have a brilliant Human Resources department. Your representatives are truly amazing. Yesterday I was introduced to SiteGround by Pavlin I. and it was the best customer support experience in my life.
Today Yoana D. performed as kindly and professionally as Pavlin did yesterday.
Congratulations to you all!
Ivelin did an awesome job on explaining everything. I truly appreciate the time he spent and didn't just brush me off with a quick broom! Thanks again SiteGround.
Excellent customer service. The response was fast, less than five minutes. Pavlin answered my questions in detail and in fine English. Also, he seems to have a sense of humor, so I don't think he's a robot. I had a fine customer service experience and give him the highest rating.
I am working on a client's website and her host is SiteGround. I am in awe of how fast their response time is. Holy smokes! Today Nedko helped me installing WP without affecting my client's existing website. He never made me feel like I am stupid for not knowing how this can be done. Thank you, Nedko!!! It was a wonderful first experience dealing with SiteGround :)
AWESOME! PROFESSIONAL! FRIENDLY! and help to keep me calm. 50 Stars
Awesome support as always. I wish I could return the favor for how awesome you guys are. I will name my next child Firstname Siteground Myers. ;)
Just working with Valeri K. during a very busy time of day. He was, as all your team have been, efficient and professional. This is why I recommend SG to anyone looking for the best hosting company.
Nikola went ABOVE and BEYOND my expectations for our chat. I thought I was going to be walked through a complex process that I'd have to do myself. But instead, Nikola worked his magic and fixed everything for me instantly!!! He was extraordinarily professional, confirming with me that the proper details had been taken care of and that I understood what changes were being made. Even though my issue isn't normally taken care of through chat, Nikola went out of his way to help me with my problem. His knowledge and speed were priceless!!! Please let him know how much I appreciated his expertise.
Amazing support as always, from one of you representatives that has helped me in the past. It's such a pleasure to work with SiteGround and your amazing support team, it is such a nightmare with the other hosting companies, I always get the feeling that they don't want to help. But not with SiteGround support and Bozhana, I felt like she actually wanted to help me from the beginning, and she offered me the perfect solution to my problems. Thanks to you all!!
Nevelina just TOTALLY helped me out troubleshoot and improve my site. She was answering questions that I wasn't even asking, but should have been and my site is way better now because she was on her game. Your plan: get her a Starbucks and a raise. Well deserved!
I'm very impressed with the level of customer service provided by Miroslav. He was very friendly and knowledgeable. I'm still researching about hosting my website, but if I do come back to SiteGround, you can believe me it was because of how impressed I was with the help I got.
Thank you and kudos!
I had chosen three possible options for hosting my site. I decided that the support I would get, with each of these, would determine my final decision. At Siteground I was supported by Momchil and this was a very pleasant experience. Knowledgeable, fast, service minded, friendly, I can probably add more positive words. I decided to start a hosting plan. As always, the set up takes a little getting used to a new back-end environment. My chat with Momchil was open still, although we had already said goodbye. I asked a question and before I knew it, Momchil had fully installed Wordpress and answered all my other questions. A very positive experience. Thank you!
Momchil B. really answered my questions and then some. He's helping me in make my decision to go with the reseller hosting. I am really glad you have such phenomenal customer service who really know a lot and are great at explaining things to their user base!
5 stars. Perfect customer service. Ivelin has helped me tremendously and I didn't even purchase a plan yet. Takes time to explain things and is totally kind and patient dealing with people who don't know how it all works.
I am very busy with my job (Web developer and Graphic Design) so I don't have time for writing comments. But this time I have to write this comment, not just for Dimitar Geshev but also for your customer service team of Sitegound.
After dealing with too many hosting service providers such as: Godaddy, HostGator, MD web hosting (Australia), Smarty Host (Australia) and too many other host service providers that I can not remember. Finally, I have found a good home for all my clients and that is SITEGROUND.
Why?
All Tech Supports guru are great, the can solve all issues even that issues are beyond the expectation.
Same as the frontline support. You guys are great! Patient, Kind and willing to help. I never feel disappointed after contact you guys to ask for help.
I was on a chat line with one of your support guy, after helping me to complete my task I had to ask him " I wonder how Siteground can find and employ all the nice, smart and humble employees like you? He just smile ( :) on chat screen) and thanked me for the compliments.
Once again, Thank you SITEGROUND for the best hosting service provider of all.
JUST FANTASTIC!!!!! As usual, Emanuil lived up to your team's service!! He solved my problem in less than 10 minutes and I LITERALLY wish I could do more than just submit this review. You guys saved my butt! Give Emanuil a bit digital hug for me!! :D
I was evaluating 6 different websites then came across SiteGround. I wasn't really sure what to expect as I have never heard of the brand so I decided to chat with support to get my questions answered. Pavlin was a breath of fresh air, he was knowledgeable, helpful and showed a high interest in knowing how to solve my problem without trying to sell. He was so good, i am going to become a customer. Thanks Pavlin!
Alex is amazing, well knowledgeable and very helpful. I am afraid to recommend him as you might make him a supervisor and we will lose a good customer service rep :) He is an asset to SiteGround. I wish other customer reps would be like him. Many times you can tell reps don't know what they're talking about and they give you the run around, so we have to hang up and call again hoping to find a good and knowledgeable rep like Alex.
Hi,
This review is taking place because I was so satisfied with Mr. Atanas support that I ask him if there was any way for me to provide a very deserved review of his support beside just offering the standard star rating.
After so many years dealing with hosting service and support is the first time that I have been served with an unlimited cast of high level trained personnel.
So far my greatest experience (all have been excellent) has been with Mr. Atanas few weeks ago, then I have issue trying the create a testing site o my site afroliterd.com. Happens that I have a ssl certificate installed and that made it very complicated for me to deal with.
In this case i as assisted with Mr. Atanas and he calmly and patiently listen as I explained to him the issue and then he took full charge troubleshooting and testing alone with me for more than one hour. Through the whole process he was very polite, disciplined and showed great skill set and professionalism.
Finally after solving the issue he showed his satisfaction for supporting me in that time and effort consuming case and even ask me if there was something else he can help.
I feel so happy that after hours and hours of research to decide a good provider for me to move my woocommerce store, I can tell that I did the right choice with SiteGround and I sure I will see my business growth with you.
Thank you one again for a great service and even better support.
Ervin was very helpful in answering my questions and walking me through the transfer process for my website. I thought changing hosts would be really complicated, but he made the process quick and painless. Ervin gave excellent customer service, which bodes well for switching to siteground for hosting. Thanks so much!
Momchil is the absolute BEST!!! Can't say enough about his awesome service. He made my MAJOR issue seem tiny. Looking forward to doing business with you all
Nedko was a MASSIVE help today. I had a lot of issues with getting my SSL sorted and he walked me step by step through it... And even showed me that everything was working even when I was seeing issues my end (CloudFlare was messing things up). It's because of people like Nedko that I will always be a SiteGround customer and recommend it to everyone!
Words simply won't suffice about how grateful I am to have spoken to Dimitar today. I was having a very unique issue in trying to determine why I could not load my page via Siteground. I had recently transferred a domain and I was under the impression that the issues stemmed from an incomplete propagation process. However, Dimitar spent over an hour talking with me to try and troubleshoot the issue. It turned out to be local and I was able to find resolve, but I would not have been able to isolate the issue without Dimitar's help. Now I realise why my friend recommended Siteground so highly. I couldn't have asked for better help. A lot of companies could learn from you guys, and Dimitar especially.
Thank you so much!
Mr. Darko Z helped me eliminate a plug in and helped restore access to my site. During a time of great growth, when even a little bit of time fixing technical glitches becomes a serious financial situation, it was awesome that Mr. Darko Z was able to help me so quickly. Thank you very much!
Darin is super patient, very professional and has helped me solve all my problems in record time. I am very impressed and so happy that I have chosen Siteground. You are very lucky to have a Service Rep like Darin, he's a keeper! Thanks so much. A very happy customer!
Ivaylo was a MASSIVE help for me, helping me understand the node usage, where I could go to delete files to clear up some space, and educating me on the Cloud services available. We'll most likely be upgrading soon. I appreciate all his help and patience with me, as our chat session was over an hour long. That's some stellar service right there.
He was AMAZING at helping me. I've never had such great customer service. Very easily one of the main reasons I finally decided to switch from hostgator. He went above and beyond to help me, even offering to do things that I didn't even have to ask for!
Miroslav was fantastic in answering all my queries re transferring to SiteGround. His tech knowledge was also instrumental in getting us across to SG right there and then.
He was even good enough to set up a temporary URL for our blog so we could start customising WordPress right away.
My first impression of SG has been hugely spoiled by my interactions with Miroslav.
Stoyan was so very helpful for me - I was worried about my website sending a "Forbidden" error - and he was able to get my website live on the domain I needed - even though I haven't transferred the domain to Siteground yet. Haven't been with Siteground a full 30 days yet and already am in love with the level of knowledge and support given by Stoyan and his fellow team members. Thank You!
Lacho helped us in a very critical situation when we transfered our domain name to Siteground and we were not receiving any e-mails anymore in all our company. We were hosted by 1&1 in Europe and we NEVER got this type of help in 10 years. Thanks to him and to Siteground
SUPER fast response time. Quick to get to the point. INSANELY quick to help. 110% satisfaction right here. Thank you!
Emanuil's professionalism and knowledge are outstanding! He helped me fast to fix my critical https issues. I didn't need to involve a third party like a web developer to support me. Just awesome! Thank you so much, Emanuil!
Ervin has been absolutely fantastic, answering all my questions, helping me to join Siteground and walking me through the joining and account set up to migrate from my current hosting. He has made it so easy, he'll definitely make me recommend Siteground to others.
Doroteya did a wonderful job in our chat this morning. She was very patient, polite and reassuring. I'll never leave Siteground and I'll continue to share my affiliate link with my clients. Thanks!
I would describe Tervel as 'very timely, knowledgeable and efficient'. In less than 10 minutes, Tervel was able to provide all answers to my queries using very simple language especially for someone who does not understand very technical language. Wonderful service. Very satisfied.
Mihaela is super helpful. I was frustrated over the website transfer process and she was patient and kind to me. She sent over some tests to run. I appreciate the quick response and excellent customer service skills.
Thanks!
Mark Keeler
I would like to let you know how much I appreciate Plamen!
He has shown to really care about the customer in his trying to provide quality support. His taking the time to provide quality assistance in helping me solve my issue will make a loyal customer out of me!
Thank you!
The services have ever been awesome and with Boris it is clear that you guys are customer oriented and not sales. I will continue to be a fan and supporter of siteground services. Good wishes to you all. And thanks Boris!
Everyone I've spoken to at SG has been amazing but Bozhidar has really gone above and beyond to help me. He was incredibly patient and is an asset to your team!
Adriana: I was very delighted with my experience with Adriana. She is definitely good in her role. She made me aware of an important information that will enable us make our decision on the web hosting company we go with. You are lucky to have such a talent in your team.
Bozhidar was absolutely incredible to work with. I needed help getting WordPress setup for my new website and he had me up and running within 10 minutes of our chat. I didn't have to do a single thing except hint at what I needed and he took care of all of it. Awesome experience!!!!
Vicky, you are the best.
Thank you! This is exaclty what i was looking for and in the upcomming year I'm gonna explore these new realms in thorough depth.
By the way Im totally blown away! by your service in SiteGround.
This is THE BEST TOP OF THE TOP WORLD-CLASS GAME-CHANGING BAR-RAISING SERVICE ever.
Keep the good work and send my regards to the team, because you guys are just great.
I had on my chat conversation about my site being down and he instantly jumped into action and resolved all issues one by one. He brought the site back up in no-time and ensured that a customer like me who is not tech savvy is handled with care and my business does not get stop as a result. My best wishes and a great career for Atanas!
Alex was extremely helpful in helping me upgrade my account. He was very clear with his knowledge and direction so that I was able to upgrade and have questions answered quickly. He is also very friendly on the phone and seems to be a great CSR for Siteground. This is important to me, as I am looking to become an affiliate as well.
Thank you Alex.
Amazing advisor, I work for Sky (British Sky broadcasting) as a trainer and development specialist and train customer service to customer service advisors and let me tell you he's sensational, upbeat, positive, happy to help and joins in with a joke and a laugh. Didn't once sound robotic and I didn't feel like he copied and pasted ANYTHING to me (I train Live chat and I know that can be a thing hahaha). Really amazing, deserves awards and recognition for sure :)
This is the best support I've ever had! Stefan was so kind and patient with me all the time. He knew what he was doing and gave me confidence to trust on him. This kind of support, precise, human and high level let me share to all my friends how siteground is the best host. This is the kind of person that had to be promoted in your company in order to engage other operates to be like the same. Congrats! Amazing support!
Nikola was just an angel and a superb professional, very customer satisfaction focussed. I cannot find enough words to thank him for his amazing and kid assistance in restoring my site. I would like to give him a 10 Star for his outstanding work. Since I came to site ground, I only had outstanding service. I have referred many of my friends to your site because of the outstanding work by people like Nikola. Thank you for hiring the best staff.
Tsacho was very helpful, very polite, provided great support and was a pleasure to talk to. I highly recommend. I got my question answered in less than 5 mins, and time is important to me so I highly appreciate the quick resolution.
I would like to commend Stanimira for the manner in which she assisted me with the transfer of a website from another hosting company to Siteground. I have never done this before and I was totally clueless and she talked me through with such knowledge and patience and pleasantness. 5 stars are not enough for her... she deserves more.
I just had to leave a note to thank you and thank Nedko for the amazing customer service he provided to me tonight. I thought I was facing a very complicated issue, and he kept answering all of my many many questions until I understood everything, and at the end, he solved it for me and made my life much easier. You really are correct when you say that you have the best customer support in the business, you should tbe proud of it and proud that Nedko is part of your team. Thanks again.
Ivan has been TERRIFIC!! I have been with GoDaddy for over 10 years and building Joomla sites since back in the day when it was Mambo. GoDaddy's service and support has gone down hill over the years, while their fees have gone up. I was trying to decide which company to switch to, and just wanted to ask some questions - Ivan was AWESOME and i've just opened up my account, and will be transferring my 17 sites here. THANK YOU!!
I am blown away by Simone. If he is the standard for Siteground customer service then I will be with you for a very long time. Simone is above and beyond normal customer service. He is amazing.
Excellent customer service. Not the standard useless support you get with most hosting providers. I had a pretty tricky issue that I needed advice with and the support I received went above and beyond. It was with this help, I have made the decision to switch to site ground. Thank you!
Mariyan E. was an amazing rep. Not only helpful, but also very polite and seems like a great guy to work with. I appreciate your team very much and if he is an example of the entire workforce you have done well in the HR department. I wish all customer service was as good as Mariyan's.
I often read reviews and when they are all positive, look at them slightly cynically. But here I am adding to the long list of happy people leaving a positive review for the Siteground team. They helped within the first hour of me starting a hosting package and have continued to go way beyond my furthest expectations in customer service. They truly are just brilliant. Can’t recommend them enough. Aleksandar Rachev,. Vasilica Salabina both had some input, but by judging from the reviews, you will get perfect service from them all.
Pavlin was wonderful! He answered all of my questions perfectly, and even provided me resources for SEO! I couldn't have asked for a better experience. Thank you. SiteGround has definitely earned my business for life!
Stefan helped me by providing me solutions to solve my webpage problems and also some recommendations to make my business grow. Thank you Stefan!
Mirko did a great job. He told me exactly what I needed to know as soon as I needed to know it, even gave me more than what I asked for. There was no wait time for support and that is a big deal. I am a student and I've tried contacting several different hosting websites support centers with no contact after almost an hour. Siteground gave me a response in a snap. You guys are great and I know what hosting service I am going to be using. Thanks Mirko!
Stefan was very supportive and patient throughout the process. I had multiple items that needed addressing and Stefan took the time to guide me through the process, and share free tools that align with my business goals. Appreciate the good support. Thank you!
Today I had pleasure to work with Simona B. who is remarkable professional, competent with passion to her love to her work!! She helped me with so many requests and resolved all issues with my websites(where other technicians couldnt) I am extremely satisfied with her customer service I think she is a real asset to the company and should be promoted. Hope to work with her again!
A quick note every time I speak to support you guys are the best!
Your support goes beyond this galaxy!!!!
I just got off the phone with Paco and as always the support goes beyond the call of duty.
I have recommend MANY clients to your company and have hosted about 8 myself. I can’t wait to recommend more clients!
Krasimira did a very nice job of assisting on chat. I worked with one other person early and I have to say that they've been two of the most helpful support professionals I've ever interacted with.
First and foremost...
I am in total shock and awe that I opened a chat with a presales rep and he handled the situation in the manner he did. Not only did he answer all my questions but he also went the extra mile to guide me through the rest of the process. If your server specs and up-time are anywhere near as great as he is then I will be a customer for LIFE!!!!!! Keep up the outstanding work Boris K, and just know that I appreciate your time and dedication to helping me become a new customer with SiteGround!!
Every time I come to SiteGround support I know I will get the best service and here again with Martin
your support service is one of the fastest and best I ever encountered + very friendly :)
WOW... Miroslav rescued me from a mess with my current hosting that was killing all my efforts of a new business launch. Today I will sleep well, knowing I have a secure plan, hosting and even CMS website upgrade, and it feels like magic! Thank you so much for your fantastic customer care and keeping such high level at Siteground! Can't wait to join you and promote your services!
Krasimir performed excellently, was able to understand my issue *immediately*, solved the problem *immediately*, and went above & beyond by discovering a couple more similar issues & resolving them.
*Immediately*!! Total chat time I believe was around 11minutes, 4 of those taken up by my saying thanks to him.
I wish all other support services (eg Microsoft, Samsung etc) were as good as you guys.
Superb, excellent, faultless, bloody fantastic.
I just wanted to commend SiteGround in general and Vladislav R. in particular for great customer service. I needed an issue with my email accounts addressed, and (through your very intuitive interface for support and in general) I was directed to live chat as the best option, my chat was answered in under 2 minutes, Vladislav addressed and fixed the issue immediately, and did it in a very courteous manner. (I also very much like the personal touch that the rep's picture and service stats gives, and I was VERY impressed with the visible option to elevate the chat to a superior (although it was totally unnecessary here). But the very idea that you make it so available shows your dedication to making your customer happy and comfortable.
Todor was brilliant today, I rang up with a number of issues.
He found out exactly what these issues were then took full responsibility, provided the solutions and even sent some additional information by email. I was absolutely delighted as technical issues can often be very frustrating but Todor was patient and explained everything in a straight forward manner.
Velizar accomplished something no other support ever accomplished before (in my case): 100% support, 100% solving the problem, 100% customer-satisfaction.
His writing and formal skills are the best I've ever witnessed. I never felt like I'm writing with a long-known buddy while actually writing with a complete stranger on the other side of the globe.
He heard me out, analysed my problem and just solved it. So plain simple, yet so effective. I didn't know this was possible in the mass of supports out there until then.
I was in touch with several supports in your field before: Hostgator, Bluehost and so on, but they never supported me like Velizar did. I will recommend and praise your support whenever I see a discussion or request regarding this topic.
I was desperate to move from BlueHost to SiteGround as quickly and effortlessly as possible and Miroslav was nothing but helpful, patient and kind. A huge difference from my other hosting company who's customer service is horrible. He helped run me through all the steps I needed to take and was friendly about it. I'm very grateful for such great customer service as I was nervous already due to my experience with the other hosting company and how terrible they have been. Looking forward to having my website hosted by SiteGround and dealing with your customer service staff.
Well, that is the most fun I've had on a support chat in a long time. Not only did Miroslav answer my questions fully and clearly, he did it with humour and personality. His friendly tone was a breath of fresh air, and at the same time, I am left with full confidence that SiteGround can meet my (highly techinal) needs. Well done and thank you, Miroslav
Mirko was extremely helpful and professional in our discussion. He was honest and clear about pricing, and provided all the answers I needed to make a decision to switch to SiteGround. He even helped walk me through the site migration process. Mirko provided top-notch support and I would recommend him to any colleges who needed help. Thanks Mirko!
Thank you Todor, for going beyond your duties to serve us today.
Thank you everyone, at Siteground.
We come to realize that you guys are the best service we have had in many years.
After having 2 hacker attacks, unsolved, at an another big hosting company,
we are at peace now, hosting our sites at Siteground.
We train students in 28 countries, to become Professional Coaches!
Stability, security, dependability are of paramount importance to us.
Thank you again, we appreciate your everyday efforts, Siteground team.
You guys are the very best!
Kind regards,
Dr. Luis Gaviria
Ervin is the absolute best. He went above and beyond in answering my questions. He has the patience of Job. Because of his extraordinary customer service I have decided to switch and become part of the Siteground family. He is an ace and I can't rave enough about him. A++ experience.
Stanislav G. and Ivan H took a very good care of me and I have NEVER experienced such a proper customer service and professionalism. They posses a great set of business ethics and a good IT knowledge. SiteGround is lucky to have them and I am sure your other reps are amazing as well. I review different services/products for 3 large newspapers in Canada. I am definitely going to include you in my next review and do follow up reviews every few months. Thank you!
Outstanding support and excellent product. I changed my company name right after I had setup my wordpress hosted page. I thought it was going to be very difficult, frustrating, and stressful but with amazing customer support and easy process I'm very happy and will refer others!
Krasimira is, right now, going above and beyond helping me with my Wordpress installation issues. I truly appreciate Siteground for having her and all the other excellent staff. It's because I get to work with quality and caring people that I made the switch to Siteground!!!
Gabrielа did a very thorough job in helping me installing Wordpress as well as all my questions associated with it. Thank you so much for you guys' service. Gabriel got you another happy customer!
Magdalena was very helpful, fast and efficient in taking care of me today. Thank you for having such wonderful people working at SiteGround!
What a team you have! Gabriela seems to be on par with Vladislava and Tsacho. You guys run a real tight ship with all your awesomeness. I am so happy that you are my hosting provider. Gabriela is a wonderful representative with a great work ethic. Kudos!'
Wonderful service, included strong expertise, extra help, and sprinkles of kindness and care - could not ask for more. Am a brand strategist, considering moving new clients to siteground! THX to Stefan
Where do you find these guys at, and the one girl I have dealt with. They are all fantastic. I make stupid mistakes and every time they fix it in like 10 minutes.
Not only do they fix it quickly, but they explain what they did.
I most certainly recommend SiteGround to everyone.
Alessandro was very helpful and was quick to help out. He didn't stop after my issue was solved. He continued to set up things for me! Usually support would say for me to do this and that, but he just did everything without requesting me to do so. Wonderful!
Penka was able to understand my need immediately and provide relevant information very quickly. She clarified my questions easily. But the thing I was impressed about, is the human element in the interaction. Good job siteground.com!
Alessandro was very helpful and he gave me a solution so quickly. I hope your company rewards this good service. This is what lacks with other hosting companies... long waits and often support that is not knowledgeable.
I hope SiteGround continues to be successful.
Kalina effortlessly guided me through the initial setup of my site and answered my many other (redundant) questions. Within minutes of ending my support call she sent me over notification that my Wordpress install was complete, with login details. I have never had a better customer service experience with a web host.
Oh, and she's super cute, too ;)
Thanks for everything.
WOW! What can I say, Ioan has absolutely blown me away today with the support he provided! I was completely out of my depth with creating a subdomain and moving my existing PHP over to maintain the look and feel. Even though it's technically not in the scope of a host to help with that, he offered to do it for me saving me hours of frustration trying to do it myself and a huge bill from developers. I am so incredibly grateful to Ioan, who whilst this may just be 'all in a days work' for him, has truly made my day and gone way way above and beyond to help. Thank you so incredibly much!!
Amazingly-resourceful and attentive. Helped me with my problem really seeming like he cares. You TRULY have an asset in Kris P! He makes me very comfortable and happy continually doing business with you since 2008...and on into the future. Thank you!!
10 out of 10, he did not only solve my issue, he helped me with the total setup, start and even the installation of all! that all without asking, i had good hopes about SiteGround, he made them come true! he is for me the face of great customer service!
What a breath of fresh air! I have struggled with other hosting sites' customer service and Miroslav was simply amazing.
Really, really knowledgeable, very patient and polite. The chat lasted 2 hours but it didn't feel that long - not on my side at least. We got loads done from picking a plan, beginning the migration and transfer of domains and websites.
If this is what support is like on siteground then I have died and gone to hosting heaven!!!
I only have one complaint about Iliyana - why is her rating 4 instead of 5?
When I called she was very pleasant and listened as I explained my two problems, which was sort of hard to do but she understood me and took care of them both in less than 5 minutes.
You guys and gals is the best hosting company on the market. I give you all a big thumbs up.
Kolyo was so patient with me as he helped me through quite the frustrating situation. He really owned my issue and took the time to make sure that it was resolved. I really appreciate how he made me feel like what I was dealing with was equally as important to him as it was to me. Thank you so much!
Your staff are lovely and very helpful but I felt that they genuinely cared and that makes me want to trust them. Anton N and Vladsilava are exceptional customer representatives. Saved me from my own self created drama and made my day! Thank you!
Ivaylo is a thorough expert and with ease he helped us with the script we were desperate about. Infact, he updated the script directly on our cPanel and as always we are very happy with not only him but other support members of siteground.com.
Once again, we recommend Ivaylo as a premium support member to our company. Cheers!
Just wanted to leave a quick feedback and say thank you for Ivelin V's great and very satisfying customer service. I chatted with him in the chatroom, and I was not only satisfied with his technical skills which resolved a technical problem that I had with two domains in my account, but also great level of patience and professionalism.
Great work and thank you for your service. I currently have a prem account with Siteground and very pleased that i have been with this company for a number of years.
I purchased a 12-month plan for my new website and am extremely impressed by the level of customer care.
A very helpful colleague - Ivan - helped me direct to my website from my 123-reg account.
I subsequently received a lovely courtesy telephone call from Dora Angelova!
Awesome company - please keep up the excellent work!
Many thanks indeed.
I shopped around for a while and finally decided on siteground to manage my wordpress site. I was excited about the added functionality of wordpress.org as I have always used .com in the past. Siteground seemed like a great all in one choice to help take some of the technical pieces out of the .org install/etc. Once going to my page I tried configuring the jetpack addon and after several failed signin attempts I noticed that it was prompting for a wordpress.com account. My stomach dropped. I thought that I had just overpaid for a different gui to manage a .com site.
I immediately signed on to the chat and Ivaylo was super responsive and helpful. He walked me though my concerns, responded quickly, and explained it is a plugin used with the .com but the install is a .org and it will work with the theme for wordpress.org I had paid for. He was nice enough to reconfirm several times and mentioned that if I have any other problems as I am going through the process to come back and they will help. The fact that it is 11pm and I didn't have to wait til tomorrow was great as well.
Thanks again so much!
Miroslav has helped me numerous time today!! He is courteous, quick and Very Knowledgeable!! Miroslav is an Asset to his company!! He definitely deserves 6 Stars!! Thank you again Miro!!!
WOW!!! Kolyo was Incredible when I got on the Chat line!! A function was not working, he disabled it and figured it out and got it all working for me!! His enthusiasm was contagious! Kolyo got the job done!! He is TRULY an Asset to your company!! Thanks again, Kolyo!! I hope to talk with you soon! I'm sure I'll need more help!
Kolyo is an excellent example of the primary reason that our company has chosen SiteGround for our hosting needs. It is all about the above and beyond service provided by your support staff. Thanks Kolyo and thank you SiteGround for having staff of this quality. It makes all the difference in the world. I recommend a raise for Kolyo...He stands above most!!!!
Exceptional, and I do mean EXCEPTIONAL service. Patient, and resolved EVERY issue quickly and with explanation as to what the problem was. Polite. You have an OUTSTANDING employee there. Promote him. No, don't. Keep him on the tech team but promote him to leader. Unreal. PLEASE EXPRESS MY SINCEREST THANKS. It is this kind of excellence that has confirmed for me that changing from Bluehost to SiteGround was, despite the added costs for me, in changing, the right thing to do. Many, many thanks. I will be telling everyone I know about this, and blogging this out to my world.
I contacted you guys just inquiring about the difficulty of migrating to you from hostgator. I did not intend to actually do it tonight or even this week, probably. Due to Stanislav's customer service alone, I switched hosting services to you guys tonight. I'm really excited to be with a company that has such a great representative working with them and I hope you guys continue to empower him to do such a great job! He's absolutely set a very high standard for your company from the get-go and I'm already significantly happier with this choice!
Liz just helped me (a complete internet newbie) sort my hosting and domain pointing out! She was lovely to deal with and a friendly voice in an often intimidating web-chat world where a lot can sometimes get lost in translation. This was my first experience with SiteGround and your fabled support ...and it was awesome! Thank you Liz & team for your friendly support and help! A breath of fresh air.
5 Star review. Awesome job and was able to complete everything I needed. I am extremely proud of the support that SiteGround provides. It is THE best!
I have recently changed my hosting to SiteGround and I just wanted to say I am really impressed with the service I've been getting. It makes a huge difference for me. Anton has just helped me really quickly and without any difficulty. Thanks!
Kalina was very friendly, knowledgeable and thorough. The follow-up email was perfect, and much appreciated. You guys are all just so helpful - above and beyond my expectations every time. Thanks SiteGround - keep up the great support! Thanks Kalina - have a great day!
So... after a very long day programming and managing different web projects (and being in the middle of a domain name transfer - and a very exigent client) I had such great treatment from Miroslav (as many of your IT guys). Actually he save my delivery date to the client. Thanks a lot Miroslav (I'm Going to have a nice rest right now).
I am pretty sure that I was just the largest pain in the rear that Daniel has ever helped, but boy - he is fantastic! He remained patient with my many, many questions, and he helped me with some backend stuff when I told him that I am a novice with these sorts of things. I went from having so much frustration, to feeling stress free because Daniel helped me so much. Thank you for hiring a person who is clearly in love with his job and passionate about helping people - no matter how much of a pain in the rear they may be.
Helpful, polite and straight to the point assistance - I have never had such a positive online live chat experience with any other company. Thank you !
Hello, I recently contacted SiteGround customer care for a problem i had been facing, and was assisted by Kalina. The interaction was wonderful and she solved my problem within 5 minutes. She is simply great at what she does. Thank you for keeping such an amazing staff for customer support. You guys rock!!!
I wanted to thank Ivaylo and the tech team staff - Ivaylo helped in what thought was a complicated situation to become easy ( for this need) ; I appreciate the kindness and professional courtesy of both Ivaylo and the entire Siteground Team to whom we place great trust as required.. Clayton
Anton worked with me until we both were happy with the outcome! I love SiteGround, so much so I have become a reseller, and my faith in SiteGround's services continue on! Thank you so much! You guys ROCK!
I just wanted to let you know the customer service at Siteground has been phenomenal. I know we've had a lot of tickets in the past month and we apologize for the frequency, hoping that will go down now that the migration has been complete and we've got Sucuri security. Anyway just wanted to thank everyone over at tech support they have been absolutely amazing.
I wanted to offer up my highest appreciation for the service provided by Miroslav today. He was very informative and thorough. He was extremely patient with my lack of tech savvy and answered all of my questions clearly. I do business with siteground because of the awesome support that I receive from staff like Miroslav. He deserves to know how well he is doing and get that guy a raise...LOL
Miroslav was perfect with his communication and answering all of my pre-sale questions. He has a perfect balance of tech knowledge combined with knowing how to up-sell but also making sure the customer purchases what they need. .... He earned Siteground a new client (hopefully for a long time) that has hosting all over the place and dealt with most of the providers out there from amazon, rackspace, to the smaller ones like arvixe (I have used almost every hosting company in the past 20 years and seen many come and go). Having great staff like Miroslav will keep siteground around for years to come. I may just have to recruit him myself to come out to California to work on some start-ups, thank you again.
Victoria was very kind and helpful to advise advantages and choices - which we shall as we are long standing members of the Siteground family.
It is because of these quality people like Victoria on the customer service team that we are here.
Thanks to your team, and the chat assistance from Boris K. It's refreshing to deal with someone who promptly offers solutions and service, I am glad I chose to use your services and I am completely at ease after chatting with Boris.
Keep up the fantastic service.
That's something I reeeaaallly appreciate. whenever I am communicating with support, chat/phone/email, I never feel like they are trying to get rid of me like so many other hosts support. Customer Service is obviously taken very seriously.
Momchil has been amazing! Actually, truthfully all 5 of the different reps have been really amazing. I am very impressed by SiteGrounds service and will be recommending you guys from here on out. Thanks for an amazing service, and thank Momchil!!
I have been running a number of WordPress sites on my own server for many years now, and have been hacked repeatedly over the past six months, causing me a great deal of stress. I have been absolutely knocked out by the ease with which SiteGround have been able to transfer my sites in, and I was particularly grateful to Anton N who helped me diagnose some sources of heavy traffic on one of the sites I brought in that was eating up all my resources. It is a real weight off my mind to know the deep expertise and prompt service is there to call on if I need it. Also I am still at the stage of logging into CloudFlare every day and smiling at the amount of cached requests and blocked traffic!
Momchil and the rest of the SiteGround staff are incredible! They are fast, responsive, always willing to help and are very kind when doing so! I am very happy I went for SiteGround as you have tremendous customer service!
I wanted to send an email about Darko - I think his full display name was Darko M? His help for me earlier today was absolutely amazing and should absolutely be recognised for doing what I'm sure others would have given up on long before the huge problem had been resolved!
When choosing which host to go with, I originally went with 1&1 - it was only after much research into them and reading a lot of their awful reviews, that I was highly recommended Site Ground, I am now so incredibly happy I switched and after the help I received from Darko earlier today, I will absolutely be recommending your company, for your speed, great help and all around excellent service!
A big thank you again to Darko!
Stefan was very knowledgeable, patient and helpful! I was able to fix my problem and learned few new things just for the duration of my call!
Will recommend SiteGround to other people!!!!
Thank you!
Hello, i just wanted to thank you guys for the service you provide (which i recommend to all my clients) and especially to your support team. They've been amazing! That's why I will keep spreading the word for you... I'm not a tech guy, I'm a marketer but wow you made my job a lot easier this weekend. Keep up the good work!
I just want to drop a quick note to the "managers" that I've only been with SiteGround a few days, had a few interactions with the support team and I am SUPER impressed! I've worked with Momchil B. and Ivelin V. and someone else briefly (sorry, don't have his name handy). The point is, they have ALL been excellent. Friendly, helpful and the chat technology you're using is really good too. I'm very happy that I "blindly stumbled" into SiteGround. I only have a few sites here now, but over time, I can foresee moving more to you.
Mila - over the years has helped multiple times - with kindness and courtesy; the knowledge and positive approach. Mila provides is well appreciated.. To have success in life - we need a team to support as we are the some total of all we encounter along the way.. Mila along with others at SiteGround provides the reliance and assurance in a time of need.
AMAZING AND FAST SERVICE LIKE ALWAYS!!! I'm so stoked to move all my biz to SG, and also so happy to recommend. You guys are the best!
Liliya is great... I've spoken with her a few times since opening my first account with Siteground... she's always personable, helpful, thorough and gets it done! She’s a real credit to your company!
Miroslav was super helpful in getting me started with a new SiteGround-hosted WordPress blog. Answered a ton of questions and was very patient and nice. Thank you so much! Looking forward to working with you.
Momchil is the best support staff I have very come across. So fast , to the point and very very helpful. In a time and age where speed with accuracy matters, Momchil is the Guy! Thank You!
Just finished with Ivan H and I am very happy! This chat support is the NUMBER ONE reason I decided to try you and the Number Two reason I keep going with Siteground!
This dude is a keeper:) so happy with his kind assistance and wonderful service. Thank you so much Ivan. You got my 5 star rating for your awesome job!
Ervin H. was amazing. I am always taken back by how great your customer service is. Thank you!
I am that impressed with the after sales care! I want to say thank you so much, I did not know what I was doing! one of your reps rang me about 2-3 hours after I brought my package from you, I am so impressed with your after sales help! I give you 10 out of ten stars, even though I was going through the vids, to help me brush up on a few things. Peter was so helpful I told him I am going to tell everyone I know about this hosting company.
Keep up the wonderful work! and Peter was so helpful I was amazed, your service at SiteGround is fabulous. Thank you so much.
Probably the best online assistance I have received. Tanya was quick and courteous and asked one question to figure out the issue, I would give her 10 stars if I could.
Fantastic help today, made us realise SiteGround was without a doubt, the best move we ever made.
We've just transferred from another provider and there were a few problems in the process that were quite frustrating and resulted in the site being down quite a lot, but your support team were very helpful in getting everything back up and running again. In the process they also revealed some issues with the way our site is built and gave us advice on how to improve it, which they are still helping me with now. Everyone was very helpful, but I'd like to mention the following people in particular:
Nikolay Arabadzhiev - For dealing the initial job of transferring our site from our previous host.
Rusi Malinov and Dimitar G. - for getting the situation fixed when there were a few frustrating problems after the transfer.
Georgi Vichev - Quickly solving the problem I had with accessing our PhpMyAdmin, so I could begin optimising the database.
George M. - For helping with me with creating my first robots.txt file and even checking it for me, before kindly taking the next step with our htaccess file as well!
Alexandrina Kazakova and Vladimir Vakov - for enlightening us to the massive issue with bots on our site, as well that we need to reduce/optimise the size of our database.
Mila (Customer Sevice Shift Leader) - for picking up our case and helping to escalate to a technical supervisor so a number of problems could be handled together by the same person and get us back on track and operational again.
Thanks to all of you for all of your help and look forward to working with you more!
You're pretty lucky you hired this legend of a representative called Dessy P. I have been struggling for a solid 2 hours and she solved my problem in like 2 minutes. I ask she gets a pay rise with no further questions and she deserves a brand new Mercedes-Benz. If I could rate her more than 5 starts, I would not hesitate. Thank you!
Tanya is a super nice and very professional person. I'm really glad she explained me all the benefits of SiteGround because now I'm an extremely satisfied customer of yours ;). Keep up the good work. Your services are outstanding and your support is beyond the best. So far. Let's keep it this way ;)
Todor is the second SG tech to help me in the last 18 hours and they were both amazing. Someone at your company is doing a superb job of hiring, training, and managing your folks!
Miroslav answered every single question I had, and I had a lot! He was knowledgeable, friendly, and so wonderful to work with. I came to SiteGround after reading reviews about how wonderful the company is. So I really just came here with some questions on switching from my current host (Blu Domain). After speaking with Miroslav for several minutes, I knew I was making the switch now. To have this kind of customer service at the tip of my fingers, is priceless. I'd buy Miroslav a cup of coffee if he was in the US...and he totally needs a raise! :) Looking forward to creating my new website, and telling my other photographer friends about you guys.
Pablo is a rockstar, I love siteground but with guys like this working for you, it may be marriage!!!!!
About a month ago I moved the website for my wife’s company to SiteGround from Web.com after a horrible hacking experience during which I received no help from that provider. My research turned up SiteGround as a first class site for hosting wordpress and other similar websites. I have not been disappointed. From the first, everybody I have dealt with has been both courteous and knowledgeable. No matter what kind of issue I had, whether it was a difficult technical one or one resulting from a hole in my knowledge, you have been helpful and quick to resolve my issues. When there has been a difficulty in communication you have been quick to take responsibility for that, even if it resulted from my initial misstatement of the issue.
I have been in the computer business since 1969 and have development small and large systems and have both worked in and run support organizations. It is rare to find one that has the combination of both good interaction with the end user and the excellent knowledge and patience it takes to resolve issues. You have all this.
Regarding SiteGround...I am speechless...I can't find the words to express myself. AMAZING...The support team are unique. I was on a live chat for almost a half day, until 6 o'clock in the morning, I spoke to more than 5-6 persons and they were all excellent, polite and patient. I really appreciate. All day today I was talking to my friends about the new company I found and bought a plan to start building a website. I am very very satisfied. I could write one million words about you but I dont have the time now :) You are the best and I will advertise you as long as I am alive!!!!
Ivan P. was absolutely on his game every step of the way in my process to sign me up with SiteGround. His customer service skills blew me away and I already feel at home. Thanks for the immediate feedback and help. I couldn't have been luckier! Definitely an A+ experience.
I saw 27 chats in front of me and 20 seconds later Dessy was taking care of my need, she performed the task in under 5 minutes. It was a great experience for someone like me. I have 5 servers in Dallas, Salt Lake and Phoenix and I have never seen such quick and efficient service. Kudos! Dessy is a great Rep!
In sales, I myself have sold around 200 to 300 million in my career so I can understand how genuine feedback is useful, what works and what doesn't. Your sales rep in online chat I spoke to:
1. built rapport quickly
2. kept in rapport
3. took a caring and professional approach
4. then closed the deal efficiently
5. I aid the money and left -- happy 100 percent!
10/10 -- Svetoslav did a great job and if that's how your team runs the business with the solutions available to customers that we discussed, brilliant!
Don't change a thing because if you're not the number one hosting company
in the world already - you will be, just keep doing what you're doing because you already have great hosting business.
Just wanted to give you my feedback for your professional rep Svetoslav. That's what I call true masterful sales. I don't write feedback often, maybe this is the second time but it deserves writing to you about! Well done. 10/10 :)
Wow! Just WOW! Dora is amazing! I had a horrible experience with eHost.com and decided to switch to SiteGround. Dora gave me a professional and personalized experience and didn't give up until I was up and running. Thank you so much Dora! I'm very glad I was in your hands!
Ivan has been 110% helpful and has gone above and beyond! I may not be the easiest to work with as I'm a new blogger. The patience and guidance has been greatly appreciated!
This is the review for Bozhidar and all of the reps I've spoken so far. I have never been so impressed with the quick and awesome support with a fast TAT. Love you guys...your're all rockstart.. Throw a pizza party may be.. :)
I've just been helped by Svetoslav S, your excellent Senior Sales Representatives. He's been great, very patient, very-well trained. He's been able to answer all my questions from the affiliation program to subscribing a growbig plan. Thank you!
I wanted to give Nayden recognition. He was extremely helpful, extremely polite, and very knowledgeable. He is the kind of employee that makes me want to stay with SiteGround. I’ve had excellent customer service since I started with SiteGround, but Nayden went above and beyond to help me out. Thank you very much and I look forward to staying with SiteGround for a long time!
I have a North American account and quite happy with your services; decided to give a try to your European data center. Had a pleasure to have a long chat with Adriana Z. a couple of minutes ago. She was the most helpful assistant I worked with in last thirty six (36) years in my technology career. She understood clearly what I needed to learn and guided me through the process with clear instructions. Siteground is lucky to have a resource like Adriana. Amazing work Adriana, and please keep up the good work. Your help should be shown exemplary in text books. Thank you again.
I give Stanislav the HIGHEST rating I could provide. His service was impeccable, and there was no limit to his patience. Incredibly hard worker with plenty of reasons why he should be recognized for his diligence. My site was on hold because of a DNS records adjustment, and he quickly aided me with a temporary URL that would not limit my efficiency in working. I am very thankful for people like this.
I cannot sing his praises high enough!! Instead of focusing on the problem he helped me manifest the solution and I am ever grateful. Siteground you Rock. And you Rock above and beyond all other hosting platforms because of your outstanding customer service, headed up by Kamen! Thank YOU!!
Each time I have had to contact Siteground for technical support, I have received exceptional assistance, and from Evgenia today, again exceptional. If there were 10 stars then all would be ticked. Thank you!
Dessy P. was extremely helpful in guiding me through the process to restore a site I accidentally deleted. Her patience and willingness to show me the steps to follow are commendable. It is people like Dessy P. that make me want to stay with SiteGround as my hosting provider. It is also worth noting that most of your agents are really great, but as you can imagine, being able to recover a "lost" site has a strong emotional weight. Please keep up the awesome work you do in training your team to be great tech assistants.
Ivan did a wonderful job assisting me today. He was quick and pleasant. Once again, Siteground, your customer service is topnotch!
Just working with Boris K. now and he has been wonderful. Such a good change from my current hosting company so far. Thank you!
Excellent Customer Service! FAST, Professional and Reliable! I've had websites with Siteground since 2010. No Problems...Ever!!
Anton was so helpful I could feel him smile through the screen. Seriously, I was clueless and he was patient and helpful. Great job, Anton. Thank you for making the unclear become clear.
Appreciate the support team. Tanya V. consulted me with really fast and useful messages. It's happy to see that there are consulters like that and I would rate Tanya's work at all 5 starts. Hope our cooperation would be successful.
I am so sorry I ended the chat so soon, but felt compelled to personally pass on my feedback.
I was having difficulties adding a wordpress site to my hosting and just wanted to know if it was possible. Gabriela A advised that this was possible and showed me where to add the site. She then proceeded to offer to install this for me and configure it. I even had a custom request to preference the www, she took care of this as well. Really well spoken, fast and accurate response and most importantly went above and beyond to assist me.
Over the past 14 years in the I.T. industry I've spoken with my fair share of support officers. I mean this sincerely that Gabriela A. is one of the best support people I've spoken to. Really helpful and I am not regretting moving from hostexcellence AT ALL. As a direct result of this, I am planning to migrate most if not all of my customers over to SiteGround from hostexcellence without any hesitation.
Plamena is simply the BEST, answered all of my questions, she made me feel good even if im actually a rookie at this, she guided me really well and made feel like im part of the family.
Excellent support! I was impressed not only about the kindness and immediate response to everything I asked, but also on the level of technical knowledge Tanya has (which is kind of rare to pre-sales support).
So quick and efficient. Everyone works really well together at SiteGround, such a great team. Thank you.