26 Feb 2015 H.L. Reasby

I just want to take a moment to let you know how amazing your representative, Denitsa D is.

I initiated a chat because I needed to transfer a domain and she took the time to walk me through every step of the process: waiting patiently until emails have come in, and helping me through everything I needed to do. She was unfailingly kind, supportive, and never left me feeling that our 20+ chat was in any way a negative impact on her.

I cannot praise her highly enough. She is a true asset to your customer service department.

22 Feb 2015 Kimberly Powers

Just left a review for SiteGround based on my fantastic interaction with Ivan P. If you read the convo you'll say "that was fantastic???" but if you could compare it to my newbie convos with 4 other web hosting companies as I try to figure out what I'm doing, you would high five him. Thanks so much and give him a raise.

20 Feb 2015 Sadhish Vijaya

Just a shout out for Tanya V. I was deciding between you guys and GreenGeeks and I went with you guys because of her. Her support and response was amazing and you have a new customer because of her.

16 Feb 2015 Danilo Reggi

I'd like to express my satisfaction for having been kindly assisted by Dobromir.

I would like to take this chance to express all my satisfaction for the service offered by every single person in SiteGround customer service.

In more than 1 yr, I have contacted the HelpDesk many times, any issue was solved kindly and quickly letterally every single time. THE BIGGEST THANK YOU

14 Feb 2015 Giancarlo Ospina

I just wanted to let you know that Tanya V, Boris K, and Stanislav G. were amazing. Boris convinced me that SiteGround was the way to go. He did this by just be awesome and helping me understand the entire process. Tanya got the process started for me and did a great job of hold my hand through the whole thing. Finally, Stanislav helped me finish the process with ease. This is the best customer experience I’ve had with any hosting company. This customer service was the exact reason we chose site ground over the competition! Thanks for everything guys! =)

13 Feb 2015 Justin Estrada

I had a support inquiry about what to put for a variable in a PHP script and Adriana Z. answered it correctly and had awesome customer support.

Honestly Siteground, I've been a customer for 2 years now and the live support is litterally the best feature I've seen on any site, and your support is second to none.

12 Feb 2015 Debby Winter

Thrilled with the technical help that Anton provided me. Was great. Patient...and got things fixed!!

11 Feb 2015 Mauricio Gene

I've just finished the BEST TECH SUPPORT EXPERIENCE EVER!!!

I used to work on the past at several CS places here in Costa Rica, and I REALLY VALUE GETTING THE BEST CS EXPERIENCE POSSIBLE!!! I know a few things about how to treat people, but this guy RULES!!!

I had the blessing that ANGEL N was the tech that took my chat!!! Not also HE FIXED MY PROBLEM IN A BLINK OF AN EYE, but in the process he made the impression I WAS CHATTING TO A REALLY GOOD FRIEND!!!!!!!

When I realized, I just had a great time and my issue was long gone!!!!!!!!!!

This guy SHOULD BE PROMOTED not just for a GREAT TECH HE IS, but also for HAVING A REALLY GOOD WAY WITH PEOPLE!!!!!!

Seriously, GIVE THIS GUY A BUCNH OF SITEGROUND STOCKS!!!!!!!

I'm left with even a better impression that I already had as a SiteGround customer, I'm spreading the word over here for EVERYBODY THAT WANTS THE BEST OF THE BEST TO MOVE TO SITEGROUND THATNKS TO ANGEL N!!!!!

Thanks for taking the time of reading this!!! This chat made my day outstanding!!!!!!!

ANGEL N YOU ROOOOOOOOOOOOOOOOOOOCK!!!

Thanks again!!!

11 Feb 2015 Lachlan McVie

The help provided by Olga was extremely quick and thorough. She was able to solve my problem in minutes, and not only fixed the problem, but offered an explanation of what was wrong, and how she fixed it. I’m very pleased with the service!

10 Feb 2015 Gerald Marsh

Just a note of thanks and an apology to Gergana.

I foolishly volunteered to revamp the UK site for the Hewlett Packard User Group (hpug.org.uk) and, as I have picked up some Drupal knowledge over the years, decided to use that.

In order to run the new site in parallel with the other, I registered the name decus.org.uk (after the old Digital Equipment Computer Users Society).

However, all my other sites have domains managed by Siteground and, although I have researched how to transfer the DNS to point to decus.org.uk, it seems my 35 years of IT support missed out big chunks of DNS management.

Please pass on my thanks to Gergana for her quick response and my education.

10 Feb 2015 Julian Barton

I signed up with SiteGround having been told that your service was exceptional – joined primarily because of that service expectation. I just had a support chat session with Todor. It’s my first contact with any of your staff. In context, the help I needed was very basic stuff, run-of-the-mill setup stuff.

I can’t think of anything that Todor could have done to improve the help he gave. He was friendly, efficient, respectful (of even the dumbest questions), and willing to find ways to help beyond my initial problem.

Honestly, I wish I’d been able to record the session to share it with other helpdesk staff (including my former employer’s) to show them what customer service should be.

This service quality is exactly what I was looking for when I joined with you.

10 Feb 2015 Linda Mio Bertolo

I must say that Kamen was very helpful, very polite, and just all around awesome! (he's cute too) I'm fairly new to all this and he didn't make me feel rushed or that he was trying to hurry me up - he was patient and very very helpful!!

It's very, very refreshing to have someone that is so attentive to customer service - there aren't a lot of companies these days that take that seriously anymore and Kamen is a model of what truly good customer service should be!

9 Feb 2015 Stefanie Hofemann

I would like to give a positive feedback for Victoria P. She was very helpful and patient with helping me get my other web site up and running at SG. Victoria got all my questions answered and she could help with all the small issues I had. I hope you keep great people like Victoria in your teams, with people like her your service is much better than your competitors.

9 Feb 2015 Ryan

I just finished LiveChat with Stansilav G. I wanted to write to tell you how satisfied I was with the prompt service I received. It was a minor issue with my mailbox being full that I did not realize until I sat down to troubleshoot it with support. It was a silly mistake, but Stanislav helped me clear my mailbox, and increase my mailbox quota without making me feel dumb for my error.

Siteground continues to deliver on every cent I’ve paid so far.

7 Feb 2015 Charles Samuel

Miroslav M. is awesome. His engagement with me in the customer service chat — and all his help — makes me want to stick with you guys in the long-term. Great service, great attitude. Thanks for starting off my SiteGround experience on a high note.

6 Feb 2015 Keith

Just want to let you know Miroslav M. has done an awesome pre-sales job, and out of all the Magento partner sites, which for some reason noted you weren’t on the Magento list, but heard good feedback from the blogs, and ‘guys on the front line’ who use you.

He answered all my questions well, highlighted key features and benefits for anything I didn’t understand, and beat the socks off of all so called Magento partner competitors I spoke to i.e. Tenzing, Rackspace.

I’ll be in touch next week to follow up my query with an order for Enterprise Cloud Hosting, and I now just hope the setup, and after-sales support will be just as responsive and informative.

5 Feb 2015 Egor Lazebnik

I would like to let you know that I chatted with Plamen Markov today for about half an hour due to some issues with an SSL certificate. Plamen was professional and responsive, explaining everything quickly and responding to my questions within a reasonable amount of time. Thanks to him, I was reassured as to my hosting and hope that the next time I use your chat I can have someone as helpful as Plamen.

4 Feb 2015 Dr. Dawn Liu

I had a great experience chatting with Teddy. She not only answered all my detailed and lengthy questions, but also offered clear and sound solutions. She was very timely and on spot. She was a great first impression I had of your company, and it was definitely a 5 star one. Thank you for cultivating the company culture you have and recruiting great team members to fulfill that.

4 Feb 2015 Juice

I was researching two or three different web hosting sites and was checking out the online chat options. I was interacting and asking questions to the representatives of the different sites and your rep that I talked to Tanya (I hope I am spelling it right) was just so wonderful to work with. She answered all of my questions fast. She genuinely helped me throughout the whole process. She is indeed an asset to you company. Although the other webhosting services offered unlimited storage it was your customer service that made me commit to purchase from your company. Keep up the good work and im happy to be doing business with you.

2 Feb 2015 Coco Clusters

Anton was amazing! I kept asking questions and he continually was patient and helped me with everything! Whatever he is getting paid should be tripled! He was amazing! Was on the fence about Siteground, but Anton V has convinced me! I am going to register my website with Siteground later today :-)