Velizar accomplished something no other support ever accomplished before (in my case): 100% support, 100% solving the problem, 100% customer-satisfaction.
His writing and formal skills are the best I've ever witnessed. I never felt like I'm writing with a long-known buddy while actually writing with a complete stranger on the other side of the globe.
He heard me out, analysed my problem and just solved it. So plain simple, yet so effective. I didn't know this was possible in the mass of supports out there until then.
I was in touch with several supports in your field before: Hostgator, Bluehost and so on, but they never supported me like Velizar did. I will recommend and praise your support whenever I see a discussion or request regarding this topic.