12 Oct 2015
We've just transferred from another provider and there were a few problems in the process that were quite frustrating and resulted in the site being down quite a lot, but your support team were very helpful in getting everything back up and running again. In the process they also revealed some issues with the way our site is built and gave us advice on how to improve it, which they are still helping me with now. Everyone was very helpful, but I'd like to mention the following people in particular:
Nikolay Arabadzhiev - For dealing the initial job of transferring our site from our previous host.
Rusi Malinov and Dimitar G. - for getting the situation fixed when there were a few frustrating problems after the transfer.
Georgi Vichev - Quickly solving the problem I had with accessing our PhpMyAdmin, so I could begin optimising the database.
George M. - For helping with me with creating my first robots.txt file and even checking it for me, before kindly taking the next step with our htaccess file as well!
Alexandrina Kazakova and Vladimir Vakov - for enlightening us to the massive issue with bots on our site, as well that we need to reduce/optimise the size of our database.
Mila (Customer Sevice Shift Leader) - for picking up our case and helping to escalate to a technical supervisor so a number of problems could be handled together by the same person and get us back on track and operational again.
Thanks to all of you for all of your help and look forward to working with you more!