SiteGround Reviews by Real Customers

Check out the SiteGround Reviews left by our customers

At SiteGround, we encourage our customers to rate our service and share their experience after interacting with our support. The numbers speak for themselves as we consistently receive 5-star ratings and enthusiastic messages from happy clients. We pride ourselves on maintaining high standards so our customers continue to trust us with their sites.

5.0 out of 5.0

5 stars to Aleksandar! He provided quick and friendly service to get our email set up with our new provider. Everyone I've worked with in Support at SiteGround has been wonderful! Thank you SiteGround!

5.0 out of 5.0

Amazing support! I love getting support from your knowledgeable staff! Keep it up.

5.0 out of 5.0

Alexander answered all of my questions and walked me through what I needed. Once again SiteGround's help proved to be fast, reliable, and spot-on for what I needed!

5.0 out of 5.0

Eliyan is truly a lifesaver! I recently switched my hosting provider to SiteGround and I had a few issues with my website and mail which is affecting my business. I came to him panicking and frustrated but he assured me that everything will be resolved. I really felt that I was in good hands with Eliyan while he's fixing my website problems. He went above and beyond my expectation and I'm so glad I switched to SiteGround – they care about you! I really appreciate all your help, Eliyah! All the best to you and SiteGround's team :)

5.0 out of 5.0

Аfter a very hard day with SiteGround support, Alexander was the most calm and helpfull guy I could ask for. He really brought me back to my understanding of why SiteGround's support is the best, I thought today this opinion changed, Alexander was there to save the day.

5.0 out of 5.0

I am writing to say that I had a very good chat with Rumen today. I had a question for him which took him a while to find an answer to, and even as he worked to find the person I was looking for, he kept me apprised and let me know what he was doing. I must say that the staff at SiteGround are really second to none and I’m almost always extremely impressed with the people you hire.

5.0 out of 5.0

As always SiteGround staff is on point, very fast and clever solutions that save me LOADS of time. Got a 1-minute solution that suits me perfectly for my situation. I wish Atanas had 10 stars to rate him with.

Out of the box 100% suitable solution for my domain temporary situation. Just great. Thanks a lot once more.

5.0 out of 5.0

I've always found SiteGround to have strong customer service. While this particular site is a personal project, I have multiple clients using or considering SiteGround. I just had a complicated issue involving redirects and SSL certificates - and Atanas exceeded my expectations! He quickly and quietly assessed the situation, took steps on his own to implement a robust fix and made sure it was working for me. This was excellent service, even for the normal 5-star service I get from SiteGround. I commend Atanas for his technical skills and his presence (even via chat!).

5.0 out of 5.0

As always super helpful helped resolve my problem. Never have a bad experience with any of your guys on here! Love, Love, Love, You!!!

5.0 out of 5.0

Kostadin T. has just given me superb service, so I'd like to tell you about it. He very quickly picked up the threads of a complicated problem that has engaged your team for nearly a week now - look at my support history! - and he found a solution that involved quite a lot of his time and skill, but which worked - until he hit a problem that he had to hand over to your technical team. His English is excellent (I'm a native speaker based in London) and he used it with politeness and good humor.

I'm just transferring to SiteGround from TSOhost, which also gives good support - but not as good as the support I've received from your team. I'm seriously impressed. (Btw, I'm a retired professor, so not easily impressed.)

5.0 out of 5.0

OMG, how kind, how professional he is. He is with me almost 20~30min. Superfast, Super patient (too many questions), Super professional. I want to buy him a coffee. He is the one who makes clients spend time writing this feedback or review even if I am sick today and busy. I am so happy with his assistance and love SiteGround again!!!

5.0 out of 5.0

Amazing service, super helpful, and even directed me to where I can get more help to optimizing my site before having to upgrade. LOVE working with SiteGround.

5.0 out of 5.0

Alexander was great. He was quick and efficient. Any additional questions I had were answered promptly and fully. In fact, the entire customer services community has been nothing short of extraordinary. I commend SiteGround and its team!

5.0 out of 5.0

Daniel B. was wonderful - so patient and kind. I am a beginner when it comes to tech and he explained what I needed to do very clearly. He was friendly, courteous and didn't hurry me when I was slow to understand or take the steps needed to resolve the issue. He's a great representative of SiteGround. Highly recommended!

5.0 out of 5.0

Literally, the best, most professional, customer service I have ever experienced. Valentina was not only helpful but an expert at her craft which saved us lots of time and possible frustration getting a new project off the ground. Please give her a raise or a promotion. She sincerely deserves it!!!!

5.0 out of 5.0

What can I say except WOW, what a gem you have in Eliyan. He was beyond patient, helpful, and gracious in helping me resolve an email issue. After nearly an hour of troubleshooting, we resolved the issue but from the moment I got on chat, I felt cared for and knew we would solve my problem. He also had a great sense of humor, which for me is paramount when dealing with stressful situations like emails not being received, which was the problem. I cannot say enough about how fabulous Eliyan was and once again confirming that I made the right choice about hosting my site with SiteGround. You all always go above and beyond anytime I reach out and make the non-tech person feel not so dumb. Thank you Eliyan, thank you SiteGround.

5.0 out of 5.0

Alexander B. Has been the most helpful and brilliant customer support agent I have ever come across. He was polite, quick and I hope he gets the praise that he deserves at SiteGround. He will go very far in this industry and I wish him all the success.

5.0 out of 5.0

Each SiteGround support executive is the best. Today I got some issues after updating to latest 5.3 WordPress. I did a chat with Boyan and he fixed it within 2 minutes. I am not amazed by this as this is a natural response from SiteGround support. What surprised me, was that having trouble with my Elementor plugin, which is totally a different thing and not at all related to the server or SiteGround, but still I asked Boyan if he can fix the issue. VOILA... He fixed it within 4 minutes. I searched a lot to fix this issue in Google, YT everywhere. All efforts were in vain, I totally lost hope to use Elementor again. But this guy from SiteGround is just awesome. Thanks a lot, Boyan and SiteGround team. Each support staff is very very knowledgable. SiteGround is the BEST.

5.0 out of 5.0

I just wanted to be sure and post my appreciation for the outstanding service I continually receive through SiteGround and today that would include from your Rep. Kostadin. He was very patient, kind and helpful! And I am most grateful for his help!

5.0 out of 5.0

I absolutely love SiteGround and their service but I never actually took the time to write a review. I've just had assistance from Eliyan and I have to say I'm even more impressed now, he just took SiteGround's customer support experience to the next level. The personal touch he gave in addition to the human factor was absolutely amazing! It was just like talking to a friend of mine. A guy like Eliyan is the one you need on your team to maintain a top-notch customer service on SiteGround!

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