I saw 27 chats in front of me and 20 seconds later Dessy was taking care of my need, she performed the task in under 5 minutes. It was a great experience for someone like me. I have 5 servers in Dallas, Salt Lake and Phoenix and I have never seen such quick and efficient service. Kudos! Dessy is a great Rep!
Our Customers Love Us
Real SiteGround Reviews by Our Customers
At SiteGround we encourage our customers to rate our service and share their true opinion. This page compiles a large number of unedited, real reviews by SiteGround customers that we have collected over all the years we have been in service.
In sales, I myself have sold around 200 to 300 million in my career so I can understand how genuine feedback is useful, what works and what doesn't. Your sales rep in online chat I spoke to:
1. built rapport quickly
2. kept in rapport
3. took a caring and professional approach
4. then closed the deal efficiently
5. I aid the money and left -- happy 100 percent!
10/10 -- Svetoslav did a great job and if that's how your team runs the business with the solutions available to customers that we discussed, brilliant!
Don't change a thing because if you're not the number one hosting company
in the world already - you will be, just keep doing what you're doing because you already have great hosting business.
Just wanted to give you my feedback for your professional rep Svetoslav. That's what I call true masterful sales. I don't write feedback often, maybe this is the second time but it deserves writing to you about! Well done. 10/10 :)
Wow! Just WOW! Dora is amazing! I had a horrible experience with eHost.com and decided to switch to SiteGround. Dora gave me a professional and personalized experience and didn't give up until I was up and running. Thank you so much Dora! I'm very glad I was in your hands!
Ivan has been 110% helpful and has gone above and beyond! I may not be the easiest to work with as I'm a new blogger. The patience and guidance has been greatly appreciated!
This is the review for Bozhidar and all of the reps I've spoken so far. I have never been so impressed with the quick and awesome support with a fast TAT. Love you guys...your're all rockstart.. Throw a pizza party may be.. :)
I've just been helped by Svetoslav S, your excellent Senior Sales Representatives. He's been great, very patient, very-well trained. He's been able to answer all my questions from the affiliation program to subscribing a growbig plan. Thank you!
I wanted to give Nayden recognition. He was extremely helpful, extremely polite, and very knowledgeable. He is the kind of employee that makes me want to stay with SiteGround. I’ve had excellent customer service since I started with SiteGround, but Nayden went above and beyond to help me out. Thank you very much and I look forward to staying with SiteGround for a long time!
I have a North American account and quite happy with your services; decided to give a try to your European data center. Had a pleasure to have a long chat with Adriana Z. a couple of minutes ago. She was the most helpful assistant I worked with in last thirty six (36) years in my technology career. She understood clearly what I needed to learn and guided me through the process with clear instructions. Siteground is lucky to have a resource like Adriana. Amazing work Adriana, and please keep up the good work. Your help should be shown exemplary in text books. Thank you again.
I give Stanislav the HIGHEST rating I could provide. His service was impeccable, and there was no limit to his patience. Incredibly hard worker with plenty of reasons why he should be recognized for his diligence. My site was on hold because of a DNS records adjustment, and he quickly aided me with a temporary URL that would not limit my efficiency in working. I am very thankful for people like this.
I cannot sing his praises high enough!! Instead of focusing on the problem he helped me manifest the solution and I am ever grateful. Siteground you Rock. And you Rock above and beyond all other hosting platforms because of your outstanding customer service, headed up by Kamen! Thank YOU!!
Each time I have had to contact Siteground for technical support, I have received exceptional assistance, and from Evgenia today, again exceptional. If there were 10 stars then all would be ticked. Thank you!
Dessy P. was extremely helpful in guiding me through the process to restore a site I accidentally deleted. Her patience and willingness to show me the steps to follow are commendable. It is people like Dessy P. that make me want to stay with SiteGround as my hosting provider. It is also worth noting that most of your agents are really great, but as you can imagine, being able to recover a "lost" site has a strong emotional weight. Please keep up the awesome work you do in training your team to be great tech assistants.
Ivan did a wonderful job assisting me today. He was quick and pleasant. Once again, Siteground, your customer service is topnotch!
Just working with Boris K. now and he has been wonderful. Such a good change from my current hosting company so far. Thank you!
Excellent Customer Service! FAST, Professional and Reliable! I've had websites with Siteground since 2010. No Problems...Ever!!
Anton was so helpful I could feel him smile through the screen. Seriously, I was clueless and he was patient and helpful. Great job, Anton. Thank you for making the unclear become clear.
Appreciate the support team. Tanya V. consulted me with really fast and useful messages. It's happy to see that there are consulters like that and I would rate Tanya's work at all 5 starts. Hope our cooperation would be successful.
I am so sorry I ended the chat so soon, but felt compelled to personally pass on my feedback.
I was having difficulties adding a wordpress site to my hosting and just wanted to know if it was possible. Gabriela A advised that this was possible and showed me where to add the site. She then proceeded to offer to install this for me and configure it. I even had a custom request to preference the www, she took care of this as well. Really well spoken, fast and accurate response and most importantly went above and beyond to assist me.
Over the past 14 years in the I.T. industry I've spoken with my fair share of support officers. I mean this sincerely that Gabriela A. is one of the best support people I've spoken to. Really helpful and I am not regretting moving from hostexcellence AT ALL. As a direct result of this, I am planning to migrate most if not all of my customers over to SiteGround from hostexcellence without any hesitation.
Plamena is simply the BEST, answered all of my questions, she made me feel good even if im actually a rookie at this, she guided me really well and made feel like im part of the family.
Excellent support! I was impressed not only about the kindness and immediate response to everything I asked, but also on the level of technical knowledge Tanya has (which is kind of rare to pre-sales support).