I just wanted to say how wonderful one of your associates are. She

was able to assist me with any and all questions I threw at her about

your service, in a very fast , and professional manner. I am pleased to

say that due to her customer service skills I have pre-paid for a 3 year

subscription (if a 10 year subscription was offered I would of taken

that instead) instead of a 6 month subscription I was planning. She is a

huge asset to your company and deserves a raise and praise. Please

reward this hard worker for her extraordinary skills in making your

company look great. Once again thank you for this pleasant experience, I

will be passing your service and her name (Carrie N.) onto my friends

and families for any of there future website hosting needs.

I don't have words to explain how much I am thankful that I joined your amazing site..

Every day I feel more and more grateful and happy that you are my hosting site..

Why..

Because of many things...

But the main thing is your wonderful and amazing technical team..

This is my second feedback to you..

I couldn't not to send you this msg..

I faced a huge problem on my site that made me annoying and not sleep for 2 days trying to fix it..

I hesitate at the beginning to contact your technical help because I thought they might said it is not their problem..as I wasn't sure from where the problem start..

Anyway finally I decided to contact your technical help..expecting that he might refuse to help me..anyway I contacted one of your technical

And I must say that he spent the whole day with me today trying to fix my problem and each time I receive a reply from him I expect that he will say i am sorry I couldn't help you...

But no..he didn't give up..even I was going to give up..

I don't know how he fixed it..but all I know that I am very thankful to him..

This technical name is Georgi

I really appreciate if you could deliver my words to him..

And not only him but all the other technical and staff who works hard to help us without giving up..

I could send a feedback each time one of them help me..but then you will have tons of feedbacks from me and you may ban me for that..lol..

No..really..thank you for having such wonderful staff who treat it's customers as their own friends. .

What a breath of fresh air. After dealing with GoDaddy and HostGator, this was such a relief. I waited almost no time at all to speak with a rep, and Rumen was very patient and relaxed. We talked like regular human beings, rather than the copy-and-paste autoresponses other companies rely on. And what a great idea with the photo and profile! Your customer service model is one to be commended, I hope you never downgrade it.

Dear SiteGround,

I'm writing to compliment you on your level of Customer Service. It is just fantastic and I've already started spreading the word to my peers and colleagues.

The way I came to SiteGround was through pain and hardship. The

previous host for my company's website were heinous. Our site went down (to NO fault of our own) the week that I had sales reps on the ground at the SXSW convention. The timing could NOT have been worse and the response time was something like three days. It was awful. There was no support, except for empty loop speak on in a chat window. You know responses like, "Our technicians are working on it at this time blah blah blah."

So needless to say I suffer from acute PTSD when it comes to my

website. AE35 Media is a start up. We are a small company and as such everyone has to wear many hats and do things that are WAY WAY out of our normal comfort zones. After the SXSW debacle I did the research on my own and decided on SiteGround because your company's online reviews are terrific and your sites virtually never go down.

So a few days ago, I logged into our site and found that the SiteGround curtain had gone up. I'm making the distinction because the site wasn't down. It was just...I dunno...hidden. So I was bracing for the absolute worst when I called the help number and was kinda blown away when a very nice man by the name of Petar picked up, introduced himself and had my site back up and visible in under 5 min. Seriously. It was so easy and painless I was taken aback by it.

Well it turns out (again, thanx to Petar) that our site was curtailed

because we exceeded our traffic allocations. Somehow another site

we/you are hosting for us gained 600,000 hits in under a month. I have no idea where the traffic came from or even if it was real or bots.

The reality is that I don't care. It was for a site for a project that isn't going well and is slated for shelving. All I knew is that I didn't want my own site to go down. So I talked with Petar and he helped me decide that we should upgrade my plan that would migrate our servers.

I gave the go ahead on it and the whole thing happened in under 12

hours. Seriously seamless.

Now there were a couple of loose ends on my end that I didn't anticipate as well...I'm not my company's web guy normally. But I knew enough that the changing of the servers would mean that a couple of things had to be re pointed, and the email server would have to be altered (which meant opening new accounts in our enduser's clients) and I wouldn't be able to access the login window for the back end via my old book marks. And of course I couldn't have been smart enough to think of all of this "stuff" all at once. So over the next couple of days I took advantage of your company's chat room options.

I chatted with Iliya, Gergana and today Olga.

In all earnestness, this is hands down, without question or exception

the BEST Customer Service I have ever received at any time pertaining to ANY online service. All three representatives were courteous,

thoroughly knowledgeable and incredibly helpful. Whatever kind of

training you've given them is exceptional and SiteGround and the level of service you provide should become the standard by which all other

companies are measured. Give the four of them a raise...some sort of

commendation because even though I am in the business of media I am in fact one of the dimmest folks there is when it comes to navigating

things online. Rooting around in the architecture of my site or

accessing the Cpanel is just not something I'm comfortable with, but

all of your reps never...ever..not once made me feel like the bozo that I am. They actually TAUGHT me some things. And now? Now I know just enough to run my business better.

I have confidence now. Because even though I have no real clue what do when problems arise, I do know that your company and your team of

customers reps DO know what to do when I end up on their doorstep.

Thank you for proving to me and everyone I tell that site hosting is in fact a business that when its done well can be a source of pride for all site owners big or small.

I would like to say that I have found SiteGround to be an extraordinary

service. Having tried many others over the years, SiteGround is a breath

of fresh air - the support is the best around and the servers are

extremely quick. I have no hesitation recommending this service for all

your hosting needs, small or large.

SiteGround is an impressive company.

I wanted to rate Carries service a 10 !! Unfortunately all i could select was a high five :) Keep up the awesome service.

Aand thanks again for those most awesome Joomla tutorials :)

Also pls thank the team who put together those tuts for the rest of us to learn from and improve to greater heights.

You guys are wonderful people :) Thank you sincerely. Pls let the team know that this comes all the way from South Africa and that their work is much appreciated and valued. Its due to the kindness and huge hearts of individuals like yourselves that determined individuals like myself can grow and reach greater things in life :)

Have a wonderful day. and thanks again for the amazing work :)

Recently I attended your technical training webinars on Joomla - and they were very helpful! I hope SiteGround produces many more. In addition, the chat service which we are using now is one of the features which sets SiteGround apart and above all other support services.

First, I wanted to say that I don’t typically write reviews. However, the service and support that I received (and continue to receive) from Dimitar Dimov, Teodor Chilov, Delyan Delov, Minko Mihnev, Plamen was BEYOND STELLAR (I had to put that in caps for emphasis :^). Before coming to SiteGround.com, I was with another web hosting provider for almost 6 years. A week ago, I was ready to launch my new website and the other web hosting company told me that they did not support a certain file type that was needed for the new website. I went into slight panic mode, until my husband suggested that I find another web hosting company. SiteGround.com was the web hosting provider that was suggested as the best fit for my specific needs.

In the six year period that I was with the other hosting site, I only used the Help Desk once or twice. However, in the past week, I sent numerous requests for help to initiate the website transfer. The lack support left me extremely frustrated. Most of the replies were delayed or did not fix my problems. Not to mention, I was put on hold for over 2 hours and never got the opportunity to speak to a Customer Service Representative.

Many companies say 24/7 customer support, but it’s more like we’ll get back to you in 24-48 hours. With SiteGround.com 24/7 means just that. They are available 24 hours, 7 days a week - around the clock. When I submitted my support tickets they would quickly go from “Open” to “Open and Processing” to “Awaiting Your Reply”. They were so fast, I found myself waiting by the computer so I could be there to reply!

The gentelmen listed above did everything they could to assist me with getting my files transfered and my website up and running. When I had questions, they answered them. When I didn't understand or needed clarification, they clarified (I am NOT website savvy). The level of detail provided in the responses was and very refreshing (I wasn't just given a link to an article to read). Everyone was kind, patient and and thorough in their responses to my problems. I’m quite certain they probably found me annoying, because I was beginning to annoy myself, but they kept on helping and providing exceptional support. The Support Guru’s at SiteGround.com are not only professional, but it is clear that quality customer service is a priority.

I have only been with SiteGround.com for a little over a week, but I can not begin to tell you how amazing the experience has been. I am SO glad I switched to this company. For anyone looking for a company that provides wonderful support, look no more. SiteGround is the place to be. I am telling everyone I know to host with this company. If there was a “SiteGround.com ROCKS” t-shirt, I’d wear it with pride. So ... stop reading my long review and purchase the best plan for your needs! :^)

-Eren

I have always been happy with your support. I may have experience, but that is on godaddy's platform with godaddy tools. So when I get lost in your interface or different terminology I resort to chat or a ticket.

I always find the support either way to be superb. I am hopeful that as you grow you will still be able to offer this level of service. Your response times and time to resolution are unheard of in the industry!

Here's to wishing SiteGround a bright future, and hoping more people find the value of your services!

I just had another amazing live chat support session with SiteGround. Problem fixed in under 2 minutes.

We switched from 1and1.com with some hesitation and we have been nothing but completely satisfied since the move.

Ivan, George, Illya.... I can't remember everyone's name. But if you can look up my past chat sessions, I would give all of them 5 stars. Here to stay!

I am VERY pleased with SiteGround. The reason I'm updating so fast is that the support here is superb, and the tools for Joomla work great. Everything just works. I've been with a lot of hosts over many years. The recommendations from guys like Nicholas from Akeeba, Brian Teeman, and other Joomla Gods were right. I look forward to a long mutually rewarding relationship. Thank you and the entire support team. I'm impressed.

I am very impressed with Valcho and all the other support staff who have helped me. The response times are stunning... in mere minutes, and always succinct and helpful.

Now I know why Brian Teeman, Nicholas from Akeeba, the fellow from No Numbers... all the Joomla Gods recommend Siteground.

I will be moving a lot of accounts and doubtless moving from Cloud2 to 4 and then up to one or more dedicated servers in the coming weeks and months.

FYI... I had tried Rochen this past summer for a client. Nice machines, HORRIBLE support. Siteground simply blows them away.

I'm impressed. Give all your tech guys a raise.

You have NO idea how much I appreciate this person. When I see his face I breathe a sigh of relief because I know that he is going to help me. He ALWAYS helps me more than you can possibly imagine. ALWAYS goes out of his way to go the extra mile. He truly is a lifesaver to me. I have worked with many of your people now.. (unfortunately) :-) -) since I am brand new. There was one person in the beginning who was helpful and I appreciated that so I sent a message on her previously. I feel after having really spent some time now working on building my website and having repeatedly worked with so many of your representatives now... while I appreciate all of their help truly, this man stands out way above all the others. I know that seems crazy since it looks like he is new.. but he does.. he seems to always understand what I am asking and answers with an answer that truly helps me, doesn't use language above what I understand and always goes above and beyond to make sure I am on the right track before he leaves.

With all the work I have to do, it seems a bit silly to spend so much time writing this to you, but truly you need to know how top notch this rep really is.

I Thank you. I am grateful more than you know.

I just wanted to drop a line to acknowledge really excellent support from Liliya today, who was extremely helpful and thorough.

But also from the whole SiteGround company, actually i am amazed at the level of help and support I have got through the entire experience of signing up a couple of weeks ago. I can't recall ever having customer service so good. Normally this kind of support is all about trying to convince the customer that the problem is not the servers fault. However, your team have been so happy to help me on any issue.

Really outstanding, and Liliya exemplifies it.

Got helped by George G, took nearly an hour and a half of his time for a technical problem I was having. George was extremely patient with me which im sure that cant have been east as im not the most technically minded. Again the level of service I received from you guys and especially George was unmatched by anything I received anywhere else. For nearly an hour and a half, George walked me through every step of the technical problem until It was resolved. The value for money that I get from the quality of product and the level of service I receive I sincerely don’t think is possible from any other hosting provider. I have done and will continue to recommend your services friends and colleagues needing hosting.

Always a happy customer.

Siteground provides best service for the money. Their customer service is one of the best you can find in the market. Once I accidentally deleted a file and the rep was very prompt in recovering the file for us. We are very happy with response time the website provides. All the admin features in cpanel for the website maintenance are easy to use. We never experienced any downtime or latency issues for the last six months that loopsway.com is live.

Keep up the good work, Siteground.

Hi there, I'll go straight to the point. If you are not tech savvy,they are the best by all means. If you are tech savvy,they are the best by all means. Support, resources, speed, affordable and anything else you can think about. The best hosting company I ever used in 15 years doing online business. Enough said ... They are the top choice.

After over a year of research that I believe your company will provide the best overall hosting for me. I started, as many do, looking for cheap hosting, but could not find any who supported Joomla, my chosen CMS, effectively enough for me. Would they be there to help me when I needed assistance? I had my mind set on two other companies (InMotion and CloudAccess) earlier this year and but decided to check the web again for alternatives because I could not decide between the two companies. CloudAccess appeared to be more Joomla centric but would become expensive if I needed more than two websites. InMotion was local, but seemed to lack full support for Joomla. After reading reviews in the past few days, I believe SiteGround is the place me. The price is more than I had intended to pay, but you get what you pay for in this world today. I believe that after reviewing your site and it’s services, your pricing is reasonable and probably a very good deal in the long run.

My research today landed me in your chat room with Teodora. Teodora was knowledgeable about your features and answered my questions well. She offered to contact me when I am ready to begin with SiteGround. I was surprised with how fast she was on line to chat. which was much faster than other companies I have contacted. The session started off with an interesting term, “freaks”, which caused my eyes to open. Being a “freak” about Joomla means I would be getting a company who is very interested in the CMS and therefore more qualified to help me learn and get better at developing my website and should provide more assistance when needed. She asked about me and my experience, the first to do that. Being in customer relations myself, as a pharmacist and manager, I noticed that she placed the customer/client first in “asking to know about them” therefore ultimately making it easier to serve them and give them something needed as opposed to selling them something. From the beginning, her answers were concise and informative. If she her behaviors represents the company’s goals and mission, then she is an asset to your company in my opinion. Yes, I know that she is in sales and her job is to sell, but I got a different sense of value about your company in chatting with her.

As I continue to peruse your site, I am learning more about your company and its services. Should I have any more questions, I will contact Teodora or someone else in the Chat feature to get answers.

Thank you and I look forward to using your services soon.

Hristina did an exceptional job of walking me through the steps of registering my domain name through Site Ground and then immediately updating my DNS to link to my new domain. The process was surprisingly easy and I am happy to have my hosting and domain name now linked to site ground. Your updates over the past couple of months and year have been dramatic (especially considering there was a point I considered switching to a more designer/user friendly site). Customer service is often how I eventually make my decisions, and I am happy that I have chosen to stay with Site Ground as I don’t imagine my issue could have been resolved in a more straight forward and customer friendly fashion.

I have been using SiteGround for many years and find them to be the best in hosting I have dealt with as the webmaster at http://www.newlibido.com Server speed and down time are never an issue. Their customer support is the best I have ever dealt with.