SiteGround Reviews by Real Customers

Check out the SiteGround Reviews left by our customers

At SiteGround, we encourage our customers to rate our service and share their experience after interacting with our support. The numbers speak for themselves as we consistently receive 5-star ratings and enthusiastic messages from happy clients. We pride ourselves on maintaining high standards so our customers continue to trust us with their sites.

5.0 out of 5.0

What can I say except WOW, what a gem you have in Eliyan. He was beyond patient, helpful, and gracious in helping me resolve an email issue. After nearly an hour of troubleshooting, we resolved the issue but from the moment I got on chat, I felt cared for and knew we would solve my problem. He also had a great sense of humor, which for me is paramount when dealing with stressful situations like emails not being received, which was the problem. I cannot say enough about how fabulous Eliyan was and once again confirming that I made the right choice about hosting my site with SiteGround. You all always go above and beyond anytime I reach out and make the non-tech person feel not so dumb. Thank you Eliyan, thank you SiteGround.

5.0 out of 5.0

Alexander B. Has been the most helpful and brilliant customer support agent I have ever come across. He was polite, quick and I hope he gets the praise that he deserves at SiteGround. He will go very far in this industry and I wish him all the success.

5.0 out of 5.0

Each SiteGround support executive is the best. Today I got some issues after updating to latest 5.3 WordPress. I did a chat with Boyan and he fixed it within 2 minutes. I am not amazed by this as this is a natural response from SiteGround support. What surprised me, was that having trouble with my Elementor plugin, which is totally a different thing and not at all related to the server or SiteGround, but still I asked Boyan if he can fix the issue. VOILA... He fixed it within 4 minutes. I searched a lot to fix this issue in Google, YT everywhere. All efforts were in vain, I totally lost hope to use Elementor again. But this guy from SiteGround is just awesome. Thanks a lot, Boyan and SiteGround team. Each support staff is very very knowledgable. SiteGround is the BEST.

5.0 out of 5.0

Lilya was so prompt in responding to my queries. She was efficient, patient and provided clear instructions, information, and useful links. Thank you! I feel a lot more confident and am really happy with the service.

5.0 out of 5.0

Recently after researching various hosting services, I came across some good reviews about SiteGround. I logged into customer support and was greeted by Nikol. I asked many questions because I wanted to be sure that if I chose SiteGround that I would be getting the best. Not only was I happy with what SiteGround was going to be offering, but Nikol's service was super patient, helpful and professional.

In fact, I can say without hesitation, that she is likely the reason that I am signing up for the middle package. I think having helpful and clear communication is super important. She certainly went far beyond what I was expecting! Thank you, Nikol, and thanks to SiteGround!

5.0 out of 5.0

Mladen was timely, thoughtful and kind. He answered my simple (and potentially duplicative) questions with clear responses. I am glad I chose SiteGround!

5.0 out of 5.0

Precise, quick, polite, and helpful. Great service from SiteGround as always.

5.0 out of 5.0

Awesome support as always - fast and knowledgable.

5.0 out of 5.0

I was thrilled today to find that Daniel. B was assisting me. I had him last time and it was an amazing experience. And today is just the same! He is positive, helpful, intelligent and really cares about helping. He is a customer service expert.

5.0 out of 5.0

Truly, I'm not sure where to start when it comes to Daniel's performance and level of service during our support session. I've been impressed and left many 5 star reviews in my years of working with SiteGround, but I've never had a better customer support experience with any business than I did with Daniel. He educated me on the proper way to accomplish my task and helped get my site running again when I couldn't access it due to propagation. Truly, I'll be a SiteGround customer for life thanks to Daniel. Whatever you are paying him, it should be more. These are the type of people you can't afford to lose on your team. I wish I had a team of Daniels for my business!

5.0 out of 5.0

Julian was super helpful and resolved my issue quickly and effortlessly. Fantastic customer service!

5.0 out of 5.0

Daniel B. was exceptionally kind ... I knew he cared about helping me and solving the issue as fast as possible. He is a delight ... I recommend him with the highest possible rating! You guys should do what you can to hold on to this one.

5.0 out of 5.0

Toni was fantastic! She helped me sort out how to transfer one of our websites to SiteGround, including upgrading the account first. She was very patient with my (many) silly questions and provided direct links to the pages where I needed to go. As a total technophobe and being incredibly technically challenged, she made the process beautifully easy for me! Totally delighted with the support she provided.

5.0 out of 5.0

Awesome job what Teodor did. Helped me restore files by myself, and followed up the process to make sure all was good. Thanks, Teodor! SiteGround support is a great team.

5.0 out of 5.0

Pavel is the ideal SiteGround support representative. Knowledgeable, kind and it gets a thing done with that special "SiteGround style" that makes your service stand out. I left your hosting service for one year because it became very expensive, but... I am back because of your tools and your support people.

5.0 out of 5.0

Rumen was EXCELLENT. He was patient and fixed the issue I had, which was completely my fault, not a SiteGround error. I am not very technical, and it was nice to have such a nice and helpful person to work with. Thank you.

5.0 out of 5.0

The service is just great. Pavel helped me step by step and was patient through the conversation. I love your company and customer service is great and makes me consider SiteGround as an option every time I buy a hosting plan. Keep it up!

5.0 out of 5.0

Eliyan P. is undoubtedly the best customer care representative I have ever come across. He provided me with extensive support exceptionally well. I really appreciate the time and effort he put in to help me out. I loved his support.

5.0 out of 5.0

Extremely happy with Mr. Nikolay and his support! Past 5 years, I been using SiteGround and always suggest SiteGround to my clients due to the best support anyone can find on this planet! Thank you, SiteGround for being different from every other company in this world! Love you all.

5.0 out of 5.0

Stefan D. did a great job! He even jumped back in when I opened a new chat. That's never happened before! He was patient and took his time walking me through what is a confusing process to me. I can't wait to see how easy it is going to be to do business with your company!

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