The SMTP server is rejecting my password/login

To avoid problems during logging to your SMTP server you should make sure that your mail client has the correct settings and that you are using the correct email password.

More information on how to enable SMTP authentication for Mozilla Thunderbird, MS Outlook and Outlook Express is available in our tutorial here.

Another important thing is that you use the right password for your email account. If your mail client is set correctly and your SMTP server still rejects your password, we recommend resetting the password from cPanel -> Email accounts.

In our Email tutorial you can find detailed instructions for Email password change.

You can also check cPanel's video tutorial for additional information on how to use your mail with your web hosting account.

Setting up your email is easy when you have the right host by your side. If you need a reliable partner to help you resolve email issues and provide expert support, check out our email hosting services.


  1. Reply December 4, 2016 / 21:49 ThobelaSiteGround Team

    I forget my password and i want to read my email please help to unlock my email

    • Reply December 20, 2016 / 12:36 Ivan StefanovSiteGround Team

      If we've blocked your IP address due to too many failed login attempts to the mail account, the best course of action would be to submit a support ticket and my colleagues will help you right away.

  2. Reply December 4, 2016 / 21:51 ThobelaSiteGround Team

    I forget my password please i need to read my emails

    • Reply December 8, 2016 / 15:43 Ivan StefanovSiteGround Team

      Thobela, the best course of action would be to go to your cPanel-> Email Accounts-> Change password for the email account in question.

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