Site does not open after SSL installation

After an SSL installation on your web hosting account you may not be able to open your site.

This issue is caused by the SSL installation which requires a DNS change of your domain's A record. Right after the SSL installation you might be still resolving your domain with the old DNS settings. Generally those changes should occur immediately but it is still possible to access your website using cached DNS information.

You should allow a few hours for the DNS change to propagate and take effect. After that you will be able to access your site without any problems.

It is also a good idea in such cases to clear up your browser's cache and your local DNS cache.

If you are having problems with your SSL certificate, ask your host for assistance. SiteGround offers the best SSL hosting and any SSL issues are resolved quickly and efficiently.

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3 Comments

  1. Reply September 17, 2015 / 02:40 Joshua KemmererSiteGround Team

    Clearing my cache fixed the issue

  2. Reply September 7, 2016 / 20:07 OMAR JACQUESSiteGround Team

    How many hours do I have to wait the site to open after SSL installation?

    I enabled SSL on cPanel and the site became unavailable few minutes later with "404 - Not Found" for admin page.

    The browser's cache and the local DNS cache are already cleared up, but nothing changes within 2 hours.

    As this post says "...You should allow a few hours for the DNS change to propagate and take effect. After that you will be able to access your site without any problems."

    How much time is enough to wait for a "normal" response for this issue?

    • Reply September 7, 2016 / 20:22 OMAR JACQUESSiteGround Team

      ¬°Oh! Nevermind. Apparently 2 hours or so were enough.

      Issue (self)resolved.

      Thank you anyway.

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