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Spam protection

We are currently in the process of migrating all customers to our in-house built Spam Protection solution. If you see a different interface than the one described below you are still using our previous solution provided by SolarWinds Spam Experts.

How does the Spam Protection system work?

To ensure that you have a hassle free email experience, we developed our own Spam Protection solution which filters incoming email messages and prevents the delivery of spam to your inbox.

If you use our email service, any incoming email message will first be evaluated by our Spam Protection system. If the message is not suspicious, it will be delivered to your Inbox. If the message is deemed suspicious, it will be delivered to the Junk folder of your email account, where it will still be accessible to you for further review.

The system relies on a set of constantly evolving rules. For example every time someone moves messages away or into the Junk folder this is taken into consideration for the automatic training and improvement of the system. The system can also be additionally tweaked by you through its interface in Site Tools.

How to allow and block senders through Site Tools

You can specify domains that you wish to be added to your allow or block list through Site Tools > Email > Spam Protection.

To add a sender to the Block list, provide the Email address or domain name of the sender that you wish to block and click the Block button. Adding a single email address to the Block list will ensure that messages from that specific email address will not be delivered and will be rejected instead. Adding an entire domain to the list will ensure that the messages sent from any email accounts from that domain will be rejected.

To add a sender to the Allow list, select the Allow Senders tab and provide the Email address or domain name of the sender that you wish to allow to email you and click the Allow button. Adding a single email address to the Allow list will inform the system that you wish messages from that specific email address to be delivered to your inbox and to bypass our spam detection. Adding an entire domain to the list will indicate  that the messages sent from any email accounts from that domain need to be delivered to your Inbox.

While it is possible to add the same address or domain to both the Block and Allow list, the Allow list will take precedence over the Block list. Any messages sent from that address will be delivered to the recipient.

To remove a sender from the Block or Allow list, use the Delete button found under Actions.

IMPORTANT: In order to use your email service and the Spam protection that is part of it, you should point your MX records to us.

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