Website Help
PHP Questions
Resolving the "SMTP connect() failed" Error in PHPMailer

Resolving the "SMTP connect() failed" Error in PHPMailer

The Simple Mail Transfer Protocol (SMTP) is a communication protocol for electronic mail transmission. As an Internet standard, it is used by local email software to send email messages to the email server. However, sometimes you may encounter an error message saying “SMTP connect() failed” when using PHPMailer. This error typically occurs when PHPMailer is unable to establish an SMTP connection.

Understanding the “SMTP connect() failed” Error

The “SMTP connect() failed” error is a common issue that developers encounter when using PHPMailer to send emails. This error message is displayed when PHPMailer attempts to send an email but fails to establish a connection with the SMTP server. This could be due to several reasons such as incorrect SMTP settings, firewall restrictions, or server connectivity issues.

Solution 1: Check Your SMTP Settings

The first step in resolving the “SMTP connect() failed” error is to verify your SMTP settings. Incorrect SMTP settings are a common cause of this error. Ensure that the SMTP host, port, username, and password are correctly configured in your PHPMailer script. Make sure to double check them within the settings of your application. You can obtain the correct SMTP settings for your e-mail account via Site Tools -> Email -> Accounts -> Actions menu (tree vertical dots) next to your e-mail account -> Mail Configuration -> Manual Settings.

Here’s an example of how to set up SMTP in PHPMailer:

$mail = new PHPMailer;
$mail->Host = 'mail.yourdomainname.com';
$mail->SMTPAuth = true;
$mail->Username = 'user@yourdomainname.com';
$mail->Password = 'password';
$mail->SMTPSecure = 'tls';
$mail->Port = 587;

Solution 2: Disable Firewall or Antivirus Software

If you are connecting via SMTP from a remote server, then that server’s firewall or antivirus software could be blocking PHPMailer from establishing a connection with the remote SMTP server. If you suspect this might be the case, try temporarily disabling the firewall or antivirus software to see if this resolves the issue.

However, remember that this could make your server vulnerable to attacks. Therefore, it’s crucial to re-enable the firewall or antivirus software as soon as you finish testing.

Share This Article