How to restart your domain transfer if it has failed due to wrong EPP code?

If you are notified by our system that your domain name transfer has failed due to a wrong EPP code, you should contact your domain name's current registrar and ask them to generate a new EPP code for you.

Once you receive the new code you should post a ticket in our Help Desk -> General Problems category and provide the SiteGround team with the domain in question and its new EPP code.

Then we will apply the new EPP code for the domain transfer and restart the procedure.


  1. Reply March 14, 2017 / 20:49 ShauvonSiteGround Team

    Hi there,

    My domain transfer has failed, I'm not sure why? I've transferred many domains in the past and they always go through.
    Could it be due to the other company not releasing it?

    Thanks for the assistance 🙂

    • Reply March 15, 2017 / 13:36 Ivan AtanasovSiteGround Team


      To receive assistance with this you should contact us via our Help Desk. This way we will be able to gather the required information and offer the exact reason why the transfer failed.

* (Required)