Will you terminate my hosting account immediately after I cancel it?

That depends on whether you request immediate account cancellation or cancellation upon expiration.

If you choose the cancel now option, the account will be suspended immediately after receiving the confirmation to your cancellation request. A copy of the account will be kept for a maximum of 7 calendar days. After that period the account will be terminated as well as the backup copy of it, which means we will not keep any of your files on the server.

If you request cancellation upon expiration, your hosting account will be suspended 24 hours after its expiration date. A copy of the account will again be kept for a maximum of 7 calendar days and will be terminated afterwards.

Therefore, we advise you to keep a back-up copy of your account, so that you do not risk loosing your files.

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  1. Reply November 4, 2016 / 16:01 Rajni MistrySiteGround Team

    We currently have a hosting account package bathflo.co.uk expiring soon. I do not want to renew it but wish to inquire if the emails ending with bathflo.co.uk will remain as we have taken out anew hosting package.

    • Reply November 7, 2016 / 12:43 Ivan StefanovSiteGround Team

      Rajni, if you do not renew your hosting package, I'm afraid that the mail service will be interrupted once it expires and the only way to keep it running is by having your hosting account in activate state.

  2. Reply December 2, 2016 / 14:33 nadiaSiteGround Team

    voglio chiedere la cancellazione del mio account

    • Reply December 20, 2016 / 09:04 Ivan StefanovSiteGround Team

      Per cancellare il suo account, La invitiamo ad accedere alla sua User Area, cliccare su Support -> Billing assistance-> Cancellations e aprire la sua richiesta di cancellazione.

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