I can’t access my cPanel

You may not be able to open your cPanel if your local connection has been limited / filtered. In such cases you should try accessing your cPanel through:


1) if you are a SiteGround customer, you can log in from your SiteGround Customer's area, My account and click on "Go" under cPanel's column for your account.
You will find two possible ways to access the cPanel - via secure or normal connection. In case your ISP filters the connection and blocks the standard secure cPanel port (2082 or 2083 ), you will have to use the normal connection.

2) Alternatively, no matter whether you are a SiteGround customer or not, you can access your cPanel directly through:



http://www.yourdomain.com:2083 (for secure connection)


http://www.yourdomain.com:2082 (for normal connection)

SiteGround offers the best cPanel hosting package. With it you can access and manage your cPanel without any problems.

cPanel is easy to work with when you have the right host to support you. If you need a reliable partner to help you manage your website with cPanel, check out our cPanel hosting services!


  1. Reply July 26, 2016 / 17:37 JimSiteGround Team

    This does not help. I can't open cpanel from my My Account login page. I get a "This site can’t be reached

    cpanel.usm9.siteground.biz took too long to respond." When I try to open the unsecure page and "This site can’t be reached

    secureusm9.sgcpanel.com took too long to respond." when I try to access it securely.

  2. Reply July 29, 2016 / 13:02 Svetoslav SavovSiteGround Team

    Hello Jim,

    I have just managed to login to your cPanel using the corresponding button. Please clear the local browser's cache and try again.

    Regarding the unsecure access to cPanel, you have initially been prompted whether you prefer to access cPanel securely through port 2083 or you need the HTTP connection to be established through port 2082. You have picked the second option and requested the answer to be remembered. Thus this has been set as the default connection option. Our developers have reset the form and now you can access cPanel through HTTPS (port 2083).

  3. Reply August 24, 2016 / 14:59 Nicolò PiuzziSiteGround Team

    Dear Team,

    I just bought the account but it doesn't upload the cpanel, I cannot access it.
    Could you please let me understand if I have to wait a few days before I can access the cpanel or there's something going worng?

    Thank you
    best regards

    • Reply August 29, 2016 / 06:11 escalationsSiteGround Team

      You might want to contact the SiteGround help desk with more information regarding this matter. Our customer service and technical support representatives will be able to answer your questions. There is no need to wait for you to be able to access cPanel. The account is activated right away.

  4. Reply August 30, 2016 / 21:20 chris vezeauSiteGround Team

    Can't connect to cpanel (2082 or 2083) AND I can't access webmail.

    Please advise.

    • Reply August 31, 2016 / 07:35 escalationsSiteGround Team

      The best advice in this case would be to check with your ISP and/or network administrators whether those ports are not blocked.

      Additionally you have the option to use the cPanel proxy feature which allows you to access cPanel on the standard HTTP port - 80. You can do so via:


      I have matched your account via the email used for this post. In the particular case, the link will be:


  5. Reply September 24, 2016 / 23:12 Stephen AberleSiteGround Team

    CPanel access from my SiteGround account has always worked in the past, but now it's telling me the login is invalid. I can log in to SiteGround but not CPanel. How can I reset the password? I tried using the Reset Password link and it came up with an admin email address hint that I do not recognize. This is a volunteer organization and several people have had administrative access to this account in the past, but that e-mail hint doesn't look like it belongs to anyone I know. I can give you further information about our account if you need it.

    • Reply October 4, 2016 / 12:55 Ivan StefanovSiteGround Team

      Stephen, there is a "Change Password" button in your User Area -> My Accounts tab. The alternative way to restart your cPanel password is to request that via support ticket.

  6. Reply November 15, 2016 / 12:11 Tony SuttonSiteGround Team

    I am encountering the same issue - and over the past few months connection access to the cpanel has been very poor -

    This site can’t be reached

    secureukm5.sgcpanel.com took too long to respond.
    Checking the connection
    Checking the proxy and the firewall
    Running Windows Network Diagnostics

    • Reply November 15, 2016 / 14:12 escalationsSiteGround Team

      The issue with the connection timing out is most commonly related to the cPanel ports being blocked by the customer's ISPs or some temporary connectivity issue. Please, post a ticket in our HelpDesk and our technical support team will gladly assist you with troubleshooting this properly.

      • Reply March 15, 2017 / 13:42 diyanaSiteGround Team

        MIne too. Very inconvenient for us. I feel bad by reaching out to you guys but I have no choice. Please fix this ASAP.

        • Reply March 17, 2017 / 12:20 Ivan AtanasovSiteGround Team

          This can be a bother, yes. However, if the standard cPanel ports are blocked by the ISP you are using, we will not be able to help with this. Maybe you should discuss this with your ISP.

          Alternatively, you can post a support ticket from your User Area -> Support so that we can investigate this in details and offer an explanation.

  7. Reply December 2, 2016 / 22:20 Morgan C.SiteGround Team

    I'm unable to access cpanel. Says login is invalud. I am using same credentials as logging into my account.

    MY first question would be can I access cpanel if stop renewal? I would like to access cpanel to download the latest site that I have up, trying to figure how to do that, thanks.

    • Reply December 20, 2016 / 08:52 Ivan StefanovSiteGround Team

      Morgan, your account should be active in order to be able to access the cPanel. If you receive "Invalid login" error then either the account is temporary suspended or you need to verify login details (check the cPanel pass reset tutorial if needed)

  8. Reply February 4, 2017 / 22:37 Lisa ScottSiteGround Team

    new user - can't access my cpanel either through my accounts window or directly...get same message as above...took too long to respond...use major internet provider so no prospect of them blocking the ports

    • Reply February 6, 2017 / 15:23 Ivan AtanasovSiteGround Team

      It is likely that your domain name is not pointed to your hosting account. Or the propagation period is not completed yet.
      In this case, you can access your cPanel using the server name which you can see in your User Area -> My Accounts -> Information & Settings

  9. Reply February 9, 2017 / 20:17 Lisa ScottSiteGround Team

    cant access my cpanel...had a similar problem on sunday 5th

    • Reply February 10, 2017 / 12:24 Ivan AtanasovSiteGround Team

      When facing issues with your hosting account, it is recommended that you create a Support Ticket from your User Area -> Support. This way, we will be able to offer assistance properly.

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