How to Configure Google Mail With Your SiteGround Domain

If you want to use Google Mail with your email accounts, hosted on SiteGround, you can use the GMail functionality to fetch external accounts via POP3. To do this, please follow the easy steps below.

Incoming Mail Configuration

  1. Login to your Gmail Account.
  2. Choose Settings, from the Settings cog
  3. Click Accounts and Import
  4. Click Add a POP3 mail account you own
  5. Enter your Email address
  6. Click the Next button.
  7. Enter your full email address as the Username as me@domain.com
  8. Enter Password for your email account.
  9. Enter the POP Server: servername.com (available in cPanel -> Email Accounts -> More -> Configure Email Client)
  10. POP3 port: 995
  11. Username: the full email address
  12. Password: the password for this email account
  13. Always use a secure connection
  14. Click the Add Account button.

Outgoing Mail (SMTP)

  1. Choose Yes, I want to be able to send mail as me@domain.com
  2. Choose if you will use this address as an Alias.
  3. Choose to send Send through example.com SMTP server: domain.com
  4. SMTP port: 465
  5. Username: the full email address
  6. Password: the password for this email account
  7. Secured connection using SSL
  8. Click on Add account

Setting up your email is easy when you have the right host by your side. If you need a reliable partner to help you resolve email issues and provide expert support, check out our email hosting services.

28 Comments

  1. Reply June 2, 2015 / 19:58 Mustafa ShraimSiteGround Team

    Hello,
    I tried this to configure with my gmail account but it does not work. Any tricks?

    SMTP server: secure***.sgcpanel.com
    SMTP port: 465
    Username: the full email address
    Password: the password for this email account
    Secured connection using SSL

    thanks
    M shraim
    sqpsltd.com (hosted by Siteground)

    • Reply June 5, 2015 / 08:32 Ivan YordanovSiteGround Team

      Hello Mustafa,

      Please make sure that you replace "secure***.sgcpanel.com" with the actual host name for your server. Additionally, the username should be the full e-mail address (including @sqpsltd.com).

      You can check the correct details from your cPanel -> Email Accounts -> More -> Configure E-mail client and review the Secure SSL/TLS Settings section.

      If you are still experiencing any issue after you enter the correct details, please open a support ticket with more information about the exact setting you are using and the error message that you are receiving - we will be happy to assist you.

  2. Reply July 26, 2015 / 17:09 Louis CornejoSiteGround Team

    Hello,

    I tried to do the same thing, but when I use my host name for my server or use the actual Name Servers, I get the error message "There was a problem connecting to .." or "Unable to establish secure SSL connection to ..."

    How do I fix that so I can reply and read e-mail in my G-mail account?

    Thank you.

    • Reply July 27, 2015 / 06:24 Hristo PandjarovSiteGround Team

      It's probably some misconfiguration, please contact us via the Help Desk, my colleagues will happily assist you further.

  3. Reply August 4, 2015 / 14:47 MikeSiteGround Team

    this is the message i get returned from gmail:

    Unable to establish secure SSL connection to secure***.sgcpanel.com[ Help ]
    Server returned error: "SSL error: ok certificate hostname mismatch Valid hostnames: *.siteground.biz,*.siteground.biz,siteground.biz"

    • Reply August 5, 2015 / 10:18 Ivan StefanovSiteGround Team

      In order to configure your mail account properly you should replace the incoming/outgoing mail server "secure***.sgcpanel.com" with this one that matches the hostname of your server. For example if you are currently hosted on siteground333.com, then the Incoming/Outgoing Server will be secure330.sgcpanel.com.

      To avoid any possible misunderstandings, the best course of action would be to check the mail settings for your own account from cPanel -> Mail Accounts -> More drop down menu next to the corresponding mail account -> Configure Email Client.

  4. Reply November 7, 2015 / 03:08 Brent NorrisSiteGround Team

    Same issue as above.

    Unable to establish secure SSL connection to securem29.sgcpanel.com[ Help ]
    Server returned error: "SSL error: ok certificate hostname mismatch Valid hostnames: *.siteground.biz,*.siteground.biz,siteground.biz"

    Secure SSL/TLS Settings
    (Recommended)
    Username: *
    Password: Use the email account’s password.
    Incoming Server: securem29.sgcpanel.com
    IMAP Port: 993
    POP3 Port: 995
    Outgoing Server: securem29.sgcpanel.com
    SMTP Port: 465
    Authentication is required for IMAP, POP3, and SMTP.

    • Reply November 10, 2015 / 08:48 escalationsSiteGround Team

      The correct mail server you should use is:

      m29.siteground.biz

  5. Reply January 4, 2016 / 21:00 JackSiteGround Team

    Hi, I'm getting the same issues connecting using gmail as above:

    Unable to establish secure SSL connection to uk2.siteground.eu[ Help ]
    Server returned error: "SSL error: ok certificate hostname mismatch Valid hostnames: *.sgcpanel.com,*.sgcpanel.com,sgcpanel.com"

    Please let me know what I need to do?

    Jack

    • Reply January 5, 2016 / 11:18 Hristo PandjarovSiteGround Team

      Just disable the SSL encryption or use your domain name directyly instead of the server's.

  6. Reply January 6, 2016 / 02:00 Steve SollowaySiteGround Team

    I am having trouble getting a secure SSL connection to the POP3 server with GMAIL. Non-SSL works, but I want the extra protection. The error I get is " Unable to establish secure SSL connection to us4.siteground.us"

    • Reply January 6, 2016 / 08:08 Hristo PandjarovSiteGround Team

      If you want to connect via SSL without warnings you need to use your domain instead of the server's IP or hostname and to have a certificate installed on it. If that's the case and you continue experiencing problems, please open a ticket in your Help Desk and we will investigate further.

  7. Reply January 20, 2016 / 03:14 MariaSiteGround Team

    Hi,

    Just used the incoming/outgoing server you referenced above in a response (secure330.sgcpanel.com) to try and configure my e-mail to my Gmail account and received the following error: "Server denied POP3 access for the given username and password."

    My username and password are the same that I use for my e-mail in Siteground, correct? Any ideas on why I am getting this error if these are both correct? Thanks.

    • Reply January 20, 2016 / 08:09 Hristo PandjarovSiteGround Team

      Yes, they are, make sure you use your full email address as username and not just the part before the @ symbol.

      • Reply January 20, 2016 / 19:36 MariaSiteGround Team

        O.k.

        Now it is saying: Server denied POP3 access for the given username and password.

        Any ideas on why this is happening?

        Thanks,
        Maria

        • Reply January 21, 2016 / 12:06 Hristo PandjarovSiteGround Team

          Double check the POP3 details too - again, use the full email address as username.

  8. Reply March 15, 2016 / 00:22 WernerSiteGround Team

    The outlook help file recommends using "mail..com" for pop3 and smtp servers. That helped me to connect.

    I also had to accept that the security certificate "could not be verified in all respects".

    • Reply March 16, 2016 / 14:46 Ivan YordanovSiteGround Team

      Usually mail.domain.com is a CNAME to domain.com, so practically it is the same, if your domain is pointing to our servers.

      Regarding the SSL - the warning is caused by the fact that the certificate that is used for the mail service does not contain your domain name in its common names - it is issue for the server name.

  9. Reply March 18, 2016 / 01:03 AlekseiSiteGround Team

    Hi, I created the email via site ground admin :alex@fitzone.co.uk and tried to connect to my gmail account alexfitzone@gmail.com. I made everything by instructions, but there is saying like emails not matched. What to do?

    Also, I tried to connect the email address where i can send the messages from gmail account as alex@fit-zone.co.uk and there showing Authentication failed. Please check your username/password.
    [Server response: DNS Error: 77196147 DNS type 'aaaa' lookup of smtp.fit-zone.co.uk responded with code NXDOMAIN 77196147 DNS type 'a' lookup of smtp.fit-zone.co.uk responded with code NXDOMAIN code(0) ]

    Waiting for your response.

    • Reply March 21, 2016 / 14:16 Ivan StefanovSiteGround Team

      Hello Aleksei,
      Please make sure that you the correct SMTP server, as in your case the error is returned by smtp.fit-zone.co.uk, which doesn't seem to be the correct one.
      You can check the correct details from your cPanel -> Email Accounts -> More -> Configure E-mail client and review the Secure SSL/TLS Settings section.
      If you are still experiencing any issue after you enter the correct details, please open a support ticket with more information about the exact setting you are using and the error message that you are receiving - we will be happy to assist you.

  10. Reply May 2, 2016 / 15:26 Janet RobertsSiteGround Team

    There was a problem connecting to servername.com /cPanel -> Email Accounts -> More -> Configure nutritionworksnc.com/mail.nutritionworksnc.com
    Server returned error: "Account misconfig: hostname contains unsafe characters."

    Trying to setup on google

    • Reply May 3, 2016 / 11:04 escalationsSiteGround Team

      The string "servername.com" is merely an indication that you should fill in the name of the server on which you account is hosted. The additional comment enclosed in /.../ is only included for a reference about the location from which you may obtain the host name of the POP server.

  11. Reply August 3, 2016 / 19:19 M.KhalidSiteGround Team

    Hi, i followed the same steps but for the verification code i receive in my gmail the following message:

    Delivery to the following recipient failed permanently:

    mhmdkad@natcareinternational.com

    Technical details of permanent failure:
    Google tried to deliver your message, but it was rejected by the server for the recipient domain natcareinternational.com by aspmx.l.google.com. [2607:f8b0:4001:c02::1b].

    The error that the other server returned was:
    550-5.1.1 The email account that you tried to reach does not exist. Please try
    550-5.1.1 double-checking the recipient's email address for typos or
    550-5.1.1 unnecessary spaces. Learn more at
    550 5.1.1 https://support.google.com/mail/answer/6596 y79si23935168itb.44 - gsmtp

    • Reply August 4, 2016 / 11:49 Ivan StefanovSiteGround Team

      According to the error message the mail account that you are trying to reach doesn't exist. I believe that this issue is caused due to the fact that your MX records maybe were pointed to Google (the server that generated this error is aspmx.l.google.com), while at the moment you're using SpamExperts MX records and the mhmdkad account is created in your account, which means that everything should be fine.

      If you continue to experience this issue, please submit a support ticket and my colleagues will be happy to assist you.

  12. Reply September 4, 2016 / 22:23 StephenSiteGround Team

    Hey There, i had no issues with set up, my gmail account is pulling my mail, But the delay is approx 5 minutes for when i receive email in my inbox and when it appears in gmail. Is there a way to fix this?

    Thanks, Stephen

    • Reply September 8, 2016 / 06:45 escalationsSiteGround Team

      Unfortunately we have no control when the messages are pulled for your actual mail account to Gmail.

  13. Reply September 10, 2016 / 18:29 Frutos Torres EstebanSiteGround Team

    Hello, I'm experiencing the same problem as M.KHALID August 3rd. [****** POST HIDDEN *******]

    • Reply September 14, 2016 / 13:11 escalationsSiteGround Team

      If you are experiencing difficulties with your cervices at SiteGround you can contact support via the corresponding section under your user area.

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