Email sending problems

The most common problem when sending emails is incorrect mail client configuration. You can easily confirm if the problem is with your email client's settings by attempting to send your message via Webmail. Webmail clients are preconfigured to connect to the SMTP service on your host server. Success in sending the email via Webmail will show that the problem is indeed with the configuration of your email client.

The correct mail settings to use and resolve this are available in cPanel -> Email Accounts -> More -> Configure Email Client.

There are also situations when your email will be sent, but will end up rejected by the recipient mail host. In the situations the message should be returned back to your mailbox with information why it was rejected. Common reasons for rejection are:

  • The email might be considered as SPAM, based on filters applied by the recipient mail host.
  • Additional authentication required by the recipient mail host. Many email service providers require valid SPF or DKIM records to be set up before they start accepting mail from your domain. More information on how to set up SPF and DKIM can be found here.
  • A block imposed by the recipient email host. This might be a block based on your domain, or the IP of your mail server. If your server's IP is blocked, SiteGround can assist in having the block removed.
  • Misspelled recipient address.

Setting up your email is easy when you have the right host by your side. If you need a reliable partner to help you resolve email issues and provide expert support, check out our email hosting services.