Email delivery problems

There could be several reasons why you aren't receiving emails, most commonly:

  • Incorrect email settings.
  • Incorrect domain MX records.
  • Exceeded email quota.
  • Message was marked as SPAM by your mail filter.

In most cases, the email will be returned back to its original sender with information why it was not delivered. The following steps cover how to deal with the most common delivery problems:

  • Verify your email settings.

If a sender's message was not returned back, but it also doesn't show up in your email client, you should review your email client's configuration. You can confirm the problem is isolated to the email client itself if the emails are available in Webmail. The correct settings for email accounts hosted with SiteGround are listed in cPanel -> Email Accounts -> More -> Configure Email Client.

  • Make sure your domain MX records are correct.

MX records are responsible for identifying which host handles the mail services for the particular domain name. Our MX Record Tutorial explains how to set up your MX records for email hosted with SiteGround.

  • Check your email quota.

SiteGround allows you to manage your email quota through Email Accounts in cPanel. If your mailbox is over the quota, you can check how to clean it up here.

  • Review your mail filter settings.

If you can't receive messages from a particular email address you can whitelist it in your mail filter. SiteGround offers two mail filtering systems - SpamExperts and the SpamAssassin. Depending on which one you might be using you can whitelist the sender's email as shown in our tutorials below:

SpamExperts

Apache SpamAssassin

Setting up your email is easy when you have the right host by your side. If you need a reliable partner to help you resolve email issues and provide expert support, check out our email hosting services.