Domain name transfer statuses explained

If you are a SiteGround customer and you have ordered a domain name transfer to us, you can check the status of the transfer from your SiteGround Customer Area > My Account Section.

Here is an explanation of each domain transfer status:

Pending - Your transfer has failed and we are now waiting for your assistance to restart it. Most probably either your Authorization code was incorrect, or your domain is still locked with the current registrar. Please check your client email for more information or contact us for assistance.

Pending Owner Approval - In case you did not submit your domain Authorization code (EPP) during the transfer order or the EPP you provided was incorrect, we may restart the transfer without it. In this case our registrar will send you an approval email to the administrative email address for the domain. You need to follow the instructions in that email in order to approve the transfer. If your domain is on Pending Owner Approval, this means we are still waiting for you to approve the transfer.

Pending Registry Approval - Your transfer order has been submitted to our registrar with valid Authorization code (EPP) and we are now waiting for final confirmation from the previous registrar and the registry before the transfer is complete. There is nothing you need to do, just wait patiently until the transfer goes through.

Declined - Your transfer order has been declined by either the domain owner or the previous registrar.

Cancelled - Your transfer order has been cancelled by SiteGround. If you did not request cancellation of this domain transfer, please contact us for more information.

8 Comments

  1. Reply August 29, 2015 / 02:25 Patricia CassidaySiteGround Team

    I am trying to transfer three domain names from Register.com to SiteGround. Only collaborativeconnection.org is currently active. I have asked and received confirmation that all three domains be unlocked. And I have asked for and received authorization numbers for the transfers. Please advise on next steps. Thank you
    Authorization Code Confirmation
    (...)

    • Reply September 1, 2015 / 07:32 Marina YordanovaSiteGround Team

      Hello Patricia, we will be glad to help via our official Help channels:
      Please call us at 1.866.605.2484, or come to Chat https://siteground.chat-assistance.com/request or post a ticket from your HelpDesk https://ua.siteground.com/support/choose_category.htm

  2. Reply February 25, 2016 / 10:40 Marvin OxenhamSiteGround Team

    Hi, I just bought a new domain icete.academy and have made it my primary domain (from teacademy.net). Its status however is 'pending verification' even though I have clicked 'Resend email' several times and verified my email. Do I just wait 24 hours or is there something I need to do?

    • Reply February 29, 2016 / 16:38 Ivan YordanovSiteGround Team

      Sometimes there are few minutes needed for the changes to be reflected. I have checked the domain now - it's status is Active and you can start using it:)

  3. Reply April 11, 2016 / 18:53 StevenSiteGround Team

    i have sold my website to a client. I have given domain transfer code, my ftp details and other details..now he is saying, he is awaiting confirmation..what type of confirmation he is talking about..

    • Reply April 12, 2016 / 06:53 Hristo PandjarovSiteGround Team

      Probably, the transfer is awaiting confirmation. The email should be in the administrative mail address' inbox.

  4. Reply August 10, 2016 / 07:42 BenardSiteGround Team

    I have just created a new domain ***. In the My accounts tab, i see Status: Pending Verification. How can i fix that?

    • Reply August 11, 2016 / 10:44 escalationsSiteGround Team

      Check the administrative email address for your account. You should have already received an email there which explains how to complete the domain name verification.

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