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What is your refund policy?

What is your refund policy?

We do have a 30-day money back guarantee for all of our shared hosting plans and 14 days money back guarantee for cloud hosting plans. Our money back guarantee gives you peace of mind that our services will meet the expectations set out in the TOS.

To the maximum extent applicable under national law and without affecting your rights as a consumer, the money back guarantee is your sole and exclusive remedy should our services fail to meet the expectations set out in this TOS.

The following conditions apply to our money back guarantee:

  • Service termination requests must be posted through your Client Area.
  • Initial and renewal orders for hosting services are covered within thirty days for Shared Hosting Accounts and Services and within fourteen days for Cloud Hosting Accounts from the day we activate the service(s);
  • Domain name fees are not refundable and may be due upon cancellation even if waived initially as part of a special promotion.
  • Paid Support or Third Party Services are not covered by the money back guarantee.
  • Reseller packages are only covered if the complete Reseller package is canceled. The guarantee does not apply to termination of individual accounts in a Reseller package.

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