What is your refund policy?
We do have a 30 day money back guarantee for all of our shared hosting plans and 15 days money back guarantee for cloud hosting plans. Our money back guarantee gives you peace of mind that our services will meet the expectations set out in the TOS. To the maximum extent applicable under national law and without affecting your rights as a consumer, the money back guarantee is your sole and exclusive remedy should our services fail to meet the expectations set out in this TOS.
The following conditions apply to our money back guarantee:
- Service termination requests must be posted through your User Area;
- Initial orders for hosting services are covered within thirty days from the day we activate the service(s);
- Renewal orders are not covered;
- Domain name and Domain Privacy (ID Protect) fees are not refundable and may be due upon cancellation even if waived initially as part of a special promotion;
- Dedicated Hosting Services, Paid Support or Third Party Services are not covered by the money back guarantee;
- Reseller packages are only covered if the complete Reseller package is cancelled. The guarantee does not apply to termination of individual accounts in a Reseller package.
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