Common reasons for a site to be inaccessible

There are various problems that may prevent you from accessing your site. We will address those cases in which you are not able to access your website but there is no error message indicating the exact problem.

Common reasons for not being able to access your site are:

  • Incorrect DNS settings.
  • Domain name has expired.
  • Blank or no index file.
  • Network connectivity issues.

Incorrect DNS Settings

For your web hosting account to be fully functional, your domain's DNS records should be set to those for the server hosting your account.

If you are a SiteGround customer, you can find the correct DNS servers for your domain in your User Area -> Manage Accounts section. In case this is not an option for you, you can edit the DNS zone and customize it to your needs. You should do any of the following:

  1. Set an A record for your domain. The A record should point to the server's main IP address.
  2. Set an MX record for your domain name pointing to your actual domain. For example, if your domain is mydomain.com, you need to setup your MX records to point to mydomain.com. (with the dot at the end).
  3. CNAME (Optional). You might want to setup a CNAME for your www. record to point directly to your domain and thus both www.yourdomain.com and yourdomain.com will be displaying one and the same content.

Please note that you should also add a separate A / CNAME record for each subdomain you have.

Domain name has expired

Domain names are registered only for a limited (pre-paid) period of time. If your domain has expired there will be a default site with a link for more information. If this is the case, you should renew your domain as soon as possible.

If the domain name is registered through SiteGround, you can login to your Customers Area and click on the renew button next to the domain in question. Otherwise, you need to get in touch with your domain registrar and renew the domain name with them.

Blank or no index file

When loading your site our web server tries to open any of the following files first: index.html, index.htm, index.php (this is the default order unless specified otherwise in .htaccess file). If there are no such files, the web server displays a list of all your files and directories.

If the index file is empty, your browser will just display a blank page. Blank page may also show if there are problems with a PHP script and the error reporting has been disabled in your script.

Network Connectivity Issues

It is also possible that you are experiencing network connectivity issues to the server you are hosted on. This means you are able to visit other web sites but that particular server is unreachable for you.

SiteGround customers should contact our Support Team by posting a ticket under the Site Down category. Our automated system will run a few checks on your computer providing useful troubleshooting information to the support team. Please make sure that you are posting the ticket exactly under the Site Down category.

If you are not a SiteGround customer, you should contact your host and ask for further assistance.

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