Website Doesn't Load (10 Articles)

Windows client-side website checks

Prior to posting a website down ticket from your Help Desk it is recommended to test the connectivity between your computer and the server, hosting your account. There are several steps you need to follow. The first thing you need to do is to click on the Start menu button, usually located on the left low corner of the screen: There is a tab called " Run ". You have to click on it, in order to proceed further. You will notice the appearance of a new small window on the screen. In the text field of this window you need to type " cmd " and then press the " Enter " key. Another window will open. It is the so called " MS-DOS prompt " or " command prompt ". The first thing to do is to ping your website. Just type the following command in the command prompt window: ping my-domain-name.com Please do not forget to replace my-domain-name.com with your own domain name. When the execution of the above mentioned command is over, right click on the command prompt, select " Mark " from the menu and select the results. To copy them into your PC clipboard, simply right click again. You have to paste these results into the ticket form before posting the site down report. The next thing you should do is to traceroute your domain name. Inside the same command prompt, please type the following command: tracert my-domain-name.com As soon as the command is executed and the results are shown, please copy them by right clicking on the command prompt -> Select mark -> Mark the results and right click again. You have to paste these results into the ticket form in order to proceed with posting the site down…

What is meant by ‘Connectivity issue with my host server’

Connectivity issue is a very common definition and may encompass many problems. However, in our case the most common definition is: unexpected network failure at one of our upstream network providers that affects the connectivity to your host server . We use multiple Tier 1 telecom providers; thus bypassing transit networks which shortens the network path between your website and your visitors. However, this also means that when your ISP or its upstream providers experience connectivity problems, you or some of your visitors who pass through the problem providers would not be able to access your website. All other visitors will be able to visit your website without any problems. …

What does Disabled Page mean?

Your host may disable a page when it is outdated and vulnerable to security threats. It is critical that such pages are publicly inaccessible in order to prevent serious security problems for your account and for your visitors. Please do the following in order to resolve this issue: 1. Check which web application is located in this directory and upgrade it to the latest available version. You will find instructions on how to upgrade the most popular applications here: http://www.siteground.com/tutorials/ 2. Once you have made sure your application and all of its components are up-to-date, you should contact your host and ask for a review of your application. If the application is secured and no longer vulnerable, your host should enable your page again. If you need assistance with upgrading your application try to contact a local developer or check your host for Development…

Common issues after website transfers

After a website has been transferred it may not show correctly. This is usually caused by the fact that your application is configured to work by your domain name while you are accessing it by the server's name. This is especially true for WordPress, Magento, SMF forum, PhpBB, OsCommerce, ZenCart and others. One option is to re-configure your application(s) to work by the server's name. However this might require multiple file and database changes. For more information check your application's documentation on how to change its URL. An alternative and easier option is to set up a local hosts file. It will allow you to access and test your site by your domain name on our server: For more information check this external link: http://www.accs-net.com/hosts/how_to_use_hosts.html If the above instructions seem complex to you, simply proceed with the DNS changes for your domain. Then allow 24 hours for them to propagate and test again your site. Siteground always configures and tests all applications to work by your domain name. This ensures trouble free transfer with no actions required from the…

I am having problems with a script / an application on my site

Sometimes clients have problems with additionally installed 3rd party software on their accounts. Errors greatly vary from common PHP errors to complex incorrect database queries. In such cases SiteGround is willing to assist you in identifying the exact issues, but they should not be reported as server-related and the best course of action is to be addressed by the software…

Common reasons for a site to be inaccessible

There are various problems that may prevent you from accessing your site. We will address those cases in which you are not able to access your website but there is no error message indicating the exact problem. Common reasons for not being able to access your site are: Incorrect DNS settings. Domain name has expired. Blank or no index file. Network connectivity issues. Incorrect DNS Settings For your web hosting account to be fully functional, your domain's DNS records should be set to those for the server hosting your account. If you are a SiteGround customer, you can find the correct DNS servers for your domain in your Customers Area -> Manage Accounts section. In case this is not an option for you, you can edit the DNS zone and customize it to your needs. You should do any of the following: 1. Set an A record for your domain. The A record should point to the server's main IP address. 2. Set an MX record for your domain name pointing to your actual domain. For example, if your domain is mydomain.com , you need to setup your MX records to point to mydomain.com . (with the dot at the end). 3) CNAME (Optional). You might want to setup a CNAME for your www. record to point directly to  your domain and thus both www.yourdomain.com and yourdomain.com will be displaying one and the same content. Please note that you should also add a separate A / CNAME record for each subdomain you have. Domain name has expired Domain names are registered only for a limited (pre-paid) period of time. If your domain has expired there will be a default site with a link for more information. If this is the case, you should renew your domain as soon as possible. If the domain name is registered through SiteGround, you can login to your Customers Area and click on the renew button next to the domain in question. Otherwise, you need to get in touch with your domain registrar and renew the domain name with them. Blank or no index file When loading your site our webserver tries to open any of the following files first: index.html, index.htm, index.php (this is the default order unless specified otherwise in .htaccess file). If there are no such files, the web server displays a list of all your files and directories. If the index file is empty, your browser will just display a blank page. Blank page may also show if there are problems with a PHP script and the error reporting has been disabled in your script. Network Connectivity Issues It is also possible that you are experiencing network connectivity issues to the server you are hosted on. This means you are able to visit other web sites but that particular server is unreachable for you. SiteGround customers should contact our Support Team by posting a ticket under the Site Down category. Our automated system will run a few checks on your computer providing useful troubleshooting information to the support team. Please make sure that you are posting the ticket exactly under the Site Down category. If you are not a SiteGround customer, you should contact your host and ask for further…

My domain does not resolve properly or shows incorrect site

There could be several reasons for your domain not to resolve or to show an incorrect site. For troubleshooting we recommend taking the following steps: Check the domain's expiration date using this online tool . If it has expired, you have to renew it and allow 24 hours for the DNS change to propagate and for the domain to start resolving to the correct server. Check the domain's nameservers using this online tool . You can find the correct DNS servers for your domain following these instructions . Remove any redirects for your site. For this purpose you should check your web hosting account for a .htaccess file and if there is such, you can disable it by renaming it, for example to htaccess.txt. …

Site does not show, just files are listed

This problem is caused when you are using a non-standard index file for your site's index. For example Default.htm is your site's index file. In this case you have to log in your cPanel and go to the File Manager. Navigate to the public_html directory and create a new file called .htaccess . In this file specify: DirectoryIndex Default.htm This Apache directive will instruct the webserver to open the file Default.htm when your site is opened.…

I cannot connect to my frontpage

When you are experiencing this issue, please make sure to check whether your DNS servers are properly set. There are lots of online tools, which you can use to make such a check, like: http://www.dnsstuff.com/ If your DNS servers are not configured correctly, you can change them from: a) Customer Area -> My Accounts Section -> Domain Names -> Manage. (this is in case that the domain is registered with us or transfered to us) b) contact your registrar's support and ask them to change the DNS servers for you and point them to your SiteGround…