Backups Questions (9 Articles)

How to restore a backup created by SiteGround’s backup script

General information on how to restore a backup is available in our backup tutorial . Restoring the backups made by our backup script is not much different. All you have to do is download the backup files from the backups folder to your local computer. (Please note that the name of folder where the backups are stored may vary; information of the exact backup folder name will be provided when the backup script has been successfully installed on your account.) The backup folder will contain two types of files - rar archives with your website's files and your mails, and sql dump files of your databases. Once you have downloaded the backup files, you should extract the rar archives to your computer. The structure of the uncompressed rar archives is: /home/your_cpanel_username/public_html (for your website's files) and /home/your_cpanel_username/mail (for your mails) You can restore your files/mails by uploading the necessary files/folders to your account using your favorite FTP client . You can overwrite the old files if you are sure you don't need them. You can import the database backups using phpMyAdmin (the database backups are the files with .sql extension). If you are having difficulties restoring a backup, you can always take advantage of our professional services and order a backup restore from your Help Desk > Exclusive Professional Services > Back-up restore.…

How often is my website backed up by SiteGround and how can I access the backup copy?

SiteGround keeps backups of customers' Shared and Cloud hosting accounts for a period of up to 30 and 7 days accordingly. Clients who have the SiteGround Backup Service enabled can restore backups themselves from cPanel > Files Backup Restore .   Using our tool, all files/folders, MySQL databases and Emails might be restored to their previous state. For people who find it difficult to restore a backup themselves, we offer professional assistance which can be requested by posting a ticket in the Development Services > Backup Restore…

How to restore my public_html directory?

The public_html directory is where your website's files are kept. It is highly recommended to make regular backups of your website . Thus, if/when you need to restore the public_html directory, you will have a suitable backup from which to restore the directory from. The other option in such cases is to ask your host for assistance. SiteGround customers can restore their public_html directories and/or any other files/folders by using our server's backup. The restore can be ordered from the HelpDesk > Backup restore.…

Can you make a full backup of my account?

Yes, Siteground creates full site backups for their clients. This is an additionally paid service that you can purchase by logging into your Users Area and navigating to Support -> Open a Support Ticket -> Development Services -> Backup Creation. Alternatively you can easily create a backup by yourself following these instructions…

Do you offer custom backup services?

Yes, our customers are allowed to setup custom backup services on our Dedicated Servers with root access. We can also assist with the creation and set a backup script as part of our Advanced Technical Services -> Backup Creation. SiteGround keeps backups of customers' Shared and Cloud hosting accounts for a period of up to 30 and 7 days…

Why is the Backup option disabled in cPanel?

cPanel's Full Backup function has been disabled for shared hosting accounts over 5 GB in size. There are several reasons for this backing up such large accounts requires a lot of system resources and endangers the overall performance of the shared server. on the existing shared hosting plans at SiteGround, creating a backup larger than 5GB will consume a big portion of the disc space allowed for the account and might lead to unwanted service outage in case the account runs out of space the integrity of such backups cannot be guaranteed. However, it is easy to create a backup for your account by following the instructions in this article . Note also that SiteGround keeps in-house backups for all servers and accounts, and restore from such backup can be easily performed…

How to restore my site from the most recent backup?

You can restore your site from SiteGround's last backup from your Help Desk > Backup restore. If you are using SiteGround's backup script, you can check this article for more information on how to restore the backup. For more information about our backups you can check this link .…

How to create tar.gz/tar.bz/.zip/rar backups?

In order to create tar.gz/zip/rar/tar.bz backups follow these steps: 1. Log in your cPanel and go to the File Manager; 2. In the left box, navigate to the directory / files you'd like to archive. Mark the items to be archived in the left box and choose "Compress" from the top menu. For detailed instructions on how to work with the File Manager please check this tutorial . If you are having problems with compressing your files/folders, ask your host for assistance. SiteGround provides the best cPanel hosting and we will assist you with any cPanel-related issues you may have.…

How to create a full site backup

First you have to know what your site consists of and what should be backed up. These instructions explain how to back up a site composed of files and databases: 1. Files backup In order to backup your files we recommend that you use FTP and copy the whole public_html directory from your web hosting account to your local PC. An alternative way to backup the content of the public_html/ folder is to create an archive of its content through the cPanel --> File manager and download the generated file on your local PC again through the File manager or using an external FTP client. 2. Database backup For detailed instructions on how to backup (export) your MySQL database, please check our MySQL tutorial . You can also back up your entire account using the Create Backup option in cPanel. In order to be able to create full cPanel backup your hosting account should be with size less than 5000MB (5GB). From the same tool you can download separate backups of the databases. SiteGround offers the best cPanel hosting package. With it keeping backups of your website will be easier than…