Email Receiving Issues (5 Articles)

An email has not been received

If you have not received a certain email you can follow these steps: 1. Make sure the sender has not been blacklisted world-wide for Spam issues. If this is the case the sender would have received a bounced-back message with instructions on what to do. 2. Make sure you have not exceeded your mail quota. If you are using cPanel, log in to cPanel, go to Email accounts and check  your mail quota; 3. Make sure your MX records are correct. If you are a SiteGround customer and your issue persists even after following the above steps, please post a support ticket by going to Customer Area -> Support -> Open a Support Ticket -> Technical Issues . Our support team will do their best to assist you and resolve your issue.…

Cannot receive email using TheBat

The most common reasons for SiteGround customers to be unable to receive emails through TheBat are temporary mail server problems, wrong TheBat settings, exceeded space quota of the email account or incorrect MX records of the domain. Check your mail server connectivity The standard server ports used for receiving emails through POP3 or IMAP protocols are port 110 and port 143 respectively. If you have problems receiving emails, we recommend that you perform a telnet check of the connection between your computer and the appropriate port depending on the email protocol your TheBat is set to use for receiving emails. For detailed instruction how to check you connection to port 110 or 143 with the most popular OS and please refer to our IMAP or POP3 refuses connection article. If the connection test shows server side problems SiteGround has already been notified by our automatic monitoring system and the problem will be most probably fixed within the next few minutes. If the test shows no problem with the connection, please investigate the other reasons described below. Use the correct Mail Client settings: Incoming mail server (POP3/IMAP server): mail.yourdomain.com Outgoing mail server (SMTP server): mail.yourdomain.com Username: the full e-mail address like email@yourdomain.com Password: If you are not sure what your email password is we strongly recommend that you reset it from your CPanel ->Mail -> Add/Remove/Manage Accounts In SiteGround Email tutorial you can find detailed instructions for Email password change . Check Email Quota If you have exceeded the quota of your email account, you will not be able to receive any more email messages. You should either remove some of the old messages or raise the space quota of your email account. You can check each account's disk usage from: cPanel -> Mail -> Add/Remove/Manage Accounts -> Show Disk Space Used To change the quota of an account, click on the: cPanel -> Mail -> Add/Remove/Manage Accounts -> Quota Please, note that SiteGround does not recommend you to have email accounts with a quota of more than 100 MB on a shared hosting server. Check the MX record of your domain name The Mail Exchange (MX) record is a part of your DNS zone and it determines which server is currently handling your emails. You can check your MX record from the following website: http://www.dnsstuff.com/ Scroll down to the "Hostname Tests" section, type in your domain in the "DNS Lookup" field, and choose "MX" for the record type. Then click on the "Lookup" button and see, to which server is pointed your MX record. If you find that it is configured incorrectly, please contact  your domain name registrar with a request to change this record with the correct…

Cannot receive emails using Mozilla Thunderbird

If you are not able to receive emails in Mozilla Thunderbird, you can do the following: 1. Make sure your Mozilla Thunderbird has been configured correctly . 2. Make sure you are not having problems connecting to the POP3 / IMAP server: https://www.siteground.com/kb/pop3_imap_refusing_connection/ 3. Make sure you have not exceeded your mail quota. If you are using cPanel, you can log in there and go to Mail, Email accounts. Increase the quota twice to make sure this is not the problem; 4. Make sure your MX records are correct. If you are a SiteGround customer, the easiest way to fix similar problems is by using Siteground's DNS servers: https://www.siteground.com/kb/What_are_my_DNS_Records/ …

Cannot receive email using Eudora

If you are not able to receive emails in Eudora please follow these steps: 1. Make sure your Eudora has been configured following these similar steps for Thunderbird: http://www.siteground.com/tutorials/email/mozilla_thunderbird.htm 2. Make sure you are not having problems connecting to the POP3 / IMAP server: https://www.siteground.com/kb/pop3_imap_refusing_connection/ 3. Make sure you have not exceeded your mail quota. Log in Cpanel and go to Mail, Manage email accounts. Increase the quota twice to make sure this is not the problem; 4. Make sure your MX records are correct. The easiest way to fix similar problems is by using Siteground's DNS servers: https://www.siteground.com/kb/What_are_my_DNS_Records/ …

Outlook Express / Outlook not Receiving Emails

If you can't receive emails in Outlook there are several common reasons for that.These reasons include, but are not limited to - temporary mail server problems, wrong Outlook Express settings, exceeded space quota of the email account, incorrect MX records of the domain. Here are some checks you can make in order to locate the reason why you cannot receive email with your Outlook: Check your mail server connectivity The standard server ports used for receiving emails through POP3 or IMAP protocols are port 110 and port 143 respectively. If you have problems receiving emails, we recommend that you perform a telnet check of the connection between your computer and the appropriate port depending on the email protocol your Outlook is set to use for receiving emails. For detailed instructions how to check your connection to port 110 or 143 with the most popular OS, you can refer to our IMAP or POP3 refuses connection article. If the connection test shows server side problems, we would have already been notified by our automatic monitoring system and the problem will be most probably fixed within the next few minutes. If the test shows no problems with the connection, you should investigate the other reasons described below. Use the correct Mail Client settings: Incoming mail server (POP3/IMAP server): mail.yourdomain.com Outgoing mail server (SMTP server): mail.yourdomain.com Username: the full e-mail address like email@yourdomain.com Password: If you are not sure what your email password is we strongly recommend that you reset it from your cPanel > Email Accounts. In our Email tutorial you can find detailed instructions for Email password change . Check Email Quota If you have exceeded the quota of your email account, you will not be able to receive any more email messages. You should either remove some of the old messages or increase the space quota of your email account. You can check each account's disk usage from: cPanel > Email Accounts > Current Accounts section. In the table there is a column called Usage which gives information about the space usage of each mail account. To change the quota of an account, click on: cPanel > Email Accounts > Current Accounts > Functions column > Change quota . Check the MX record of your domain name The Mail Exchange (MX) record is a part of your DNS zone and it determines which server is currently handling your emails. You can check your MX record from the following website: http://www.mxtoolbox.com/ If you find that it is configured incorrectly, you should contact your domain name registrar with a request to change this record with the correct one. SiteGround provides the best email hosting and we will help you with any email questions/problems you may…