Email FAQ (76 Articles)

How to Clean Up my Mailbox?

The easiest way to clean up your mailbox is through webmail. Simply login to your email account through yourdomain.com/webmail and proceed to deleting unused messages. You can easily delete your Trash/Deleted folders as well as your Spam/Junk folders in order to save space. In addition to that, you can simply delete old messages that you don't…

How to Configure Google Mail With Your SiteGround Domain

If you want to use Google Mail with your email accounts, hosted on SiteGround, you can use the GMail functionality to fetch external accounts via POP3. To do this, please follow the easy steps below. Incoming Mail Configuration Login to your Gmail Account. Choose Settings , from the Settings cog Click Accounts and Import Under the section Import mail and contacts  choose Import mail and contacts Enter your Email address Click the Next button. Enter your full email address as the Username as me@domain.com Enter Password for your email account. Enter the POP Server: servername.com (available in cPanel -> Email Accounts -> More -> Configure Email Client) POP3 port: 995 Username : the full email address Password : the password for this email account Always use a secure connection Click the Add Account button. Outgoing Mail (SMTP) Choose Yes, I want to be able to send mail as me@domain.com Choose if you will use this address as an Alias . Choose to send Send through example.com SMTP server : domain.com SMTP port : 465 Username : the full email address Password : the password for this email account Secured connection using SSL Click on Add account …

How to disable IDLE processes generated by mail clients

The IDLE function (also known as IMAP push) is employed by almost every mail client. The idea is that the client should keep one (!) connection / process opened and running, so when a new email is received on the server, it would "ping" the client, so the latter would show the email in the Inbox on your computer. However, in some cases the email client stalls and keeps opening processes, sometimes for thousands of seconds, which are not closed. In this case, you should consider disabling the option on your mail client. Here are the steps how you can do this for most of the widely used mail clients nowadays: Mozilla Thunderbird : Go to Tools -> Account Settings -> Server Settings -> Advanced (under the Server Settings sub-section) -> Uncheck the "Allow immediate server notifications when new messages arrive". MacMail : Step 1: From the Mail drop-down, click on Preferences Step 2: Click on Accounts Step 3: Select your IMAP account from the list on the left. Step 4: Click on the Advanced tab. Step 5: Now disable the Use Idle setting. Microsoft Outlook 2010 : Step 1: Send/Receive (tab) > Send/Receive Groups > Define Send/Receive Groups. Step 2: For each Group, Uncheck, Schedule an automatic send/receive every x minutes. Step 3: Click Close button. Microsoft Outlook 2007 : Step 1: Tools > Send/Receive > Send/Receive Settings. Step 2: Select Define Send/Receive Groups. Step 3: For each Group, Uncheck, Schedule an automatic send/receive every x minutes. Step 4: Click Close button. Apple iPad : Step 1: Go to "Settings" and select Mail, Contacts, Calendars. Step 2: Under 'Accounts', click Fetch New Data. Step 3: Turn "ON" Push and make sure it is set to 'Manually' Android Mail : Step 1: Select your account. Step 2: Go to Menu | More | Settings | Send & Receive. Step 3: Select "Set download frequency". Step 4: Change "Peak times" and "Off-peak times" to Manual. Android K9 Mail : Step 1: Select your account. Step 2: Go to Menu | More | Settings | Account Settings. Step 3: Change "Folder poll check frequency" to Never. Palm WebOS : Step 1: Select "Preferences & Accounts" from the application menu (top Email tab). Step 2: Under "Accounts", select your account. Step 3: Scroll down to the box titled "Sync". Step 4: Change the setting for "Get Email" to "As items arrive". Step 5: Use the back gesture to save your…

How to add image signature to your RoundCube Webmail Client

In most cases, it is preferable to add your signature in a local mail client such as Mozilla Thunderbird. If, however, you wish to use it directly from the webmail, there is an easy way to do this. First of all you would need to upload the image either on your hosting account or on an image-sharing site. After that you need to access your mail account and go to Settings. Then go to Preferences -> Composing Messages. Once there you need to set Automatically Add Signature to always. The signature itself is added again via the Settings section. Choose the default identity or create a new one, then enter the desired signature in the Signature field. If you want to add an image you can easily do so checking the "HTML signature" checkbox. Then just drag and drop the image from your browser where you have opened it to the signature box in RoundCube. Alternatively you can use the HTML button and insert the HTML code for this picture yourself. Once done, you just need to hit Save and the image of your choice will be appearing at the bottom of mails you write from that…

How to get a GMail Account

If you want to create an email with Google's GMail service, you need to start from this page . On this page, you can register a new something@gmail.com account. Just follow the detailed instructions and you will have a brand new GMail account in no…

What is IMAP

The IMAP abbreviation stands for Internet Message Access Protocol and is one of the two most popular protocols for receiving email messages from the Internet (the other one is POP3). The main benefit of the IMAP protocol is that you can receive your email on more than one computer because once the message is received it remains on the email server. As an additional feature IMAP supports the usage of flags to define the state of the message - whether it has been read, replied to or deleted. Although these flags are stored on the server, note that different email clients handle them differently.…

What is POP3

POP3 stands for Post Office Protocol revision 3. This protocol handles the receiving of email messages from your mail server. It is important to know that if you access your email account via POP3, once your messages are download to your local computer, they are removed from the server. This makes it impractical if you would like to read your email on more than one place/computer. In such cases, we recommend that you setup to receive your mail via IMAP. For more information on that matter, check out our article on What is IMAP .…

POP3 and SMTP – What are The Differences

Both POP3 and SMTP are protocols for handling your email over the Internet. The difference between them is that the SMTP protocol handles sending  new emails, while POP3 takes care of receiving emails. For more information on that matter, take a look on our articles What is SMTP and What is POP3…

What is SMTP

SMTP is an abbreviation that stands for Simple Mail Transfer Protocol . This protocol allows applications to transmit email messages over the Internet. Basically, SMTP handles your outgoing mail. Your email application connects to your mail server via SMTP and sends the messages. Receiving emails, however, utilises two other different protocols - POP3 or IMAP. In order to prevent spam from being sent via our mail servers, we require SMTP authentication. This means that you have to enter your full email address as username and your email account password if you want to use our email server to send…

How to configure Windows 8 Mail manually

In Windows 8 Mail you can set up an email account manually and for that  you have to connect to your account by using the Add an account > Other account setup option. When you connect using this method, you can set up an IMAP and SMTP connection to your account. To do this, you need to manually enter your IMAP and SMTP server settings to set up your account. Here are the correct IMAP and SMTP settings of your account with domain name: Incoming Mail Server: mail.domain.com Incoming Mail Server: (In case you wish to use email over SSL) servername.com Outgoing Mail Server: mail.domain.com (server requires authentication) port 2525 Outgoing Mail Server: (In case you wish to use email over SSL) servername.com   (server requires authentication) port 465 Don't forget to replace domain.com with your actual domain and servername.com with the actual server where your account is…

How to change Sent, Drafts and Deleted mail folders for an iPhone device?

In order to reconfigure an iPhone to keep the sent, drafts or deleted messages on the mail server, you should first login to the e-mail account through the built-in iPhone mail client and then browse the following folders: Drafts Mailbox Sent Mailbox Deleted Mailbox Next step is to open Settings -> Mail, Contacts, Calendars -> Select your email account -> Select the displayed IMAP account -> Advanced Settings (at the bottom) - > Mailbox Behavior . You will find the following 3 options listed at the top: Drafts Mailbox Sent Mailbox Deleted Mailbox Each of these options lead to a page that allows you to configure your phone in which folder to store a copy of the respective messages. Each page will display a directory tree from the server, and you need to mark one of the listed folders, under the " On the server " section in order to force the mail client to store the messages there.…

Is my email server down or the connection from the local computer is interrupted?

Usually, email problems occur because of connectivity issues between the email server and the client’s computer. If you are not sure how to check whether your email server is down you can access this website: http://mail2web.com/ You will need to simply type your email address and its password and the web interface will connect to your account. If the connection is successful and you see your messages then most probably there is a connectivity issue between your local computer and the email server. In such case you should double check the configuration of your local email client . If you cannot get your email client working the SiteGround Technical Suport team will be glad to assist you. You need just to post new support ticket from your Customer Area -> Support tab -> Open a Support Ticket -> Service Down -> Mail Down and we will check the case in…

How to keep emails on the server and how to download them locally and remove them from the server?

Whether emails will be kept on the server or removed when downloaded locally depends on the incoming server configuration for your email client. For IMAP email accounts - messages will always be left on the server until deleted. If you are using POP3, you have the option to choose whether the emails should be left on the server or downloaded on the computer where the email client is working and then removed from the server. The exact place to change this configuration varies depending on the email client you are using. Here are a few examples: For Thunderbird when using POP3 account - go to Tools -> Account Settings -> Server Settings for the account -> "Leave Messages on the server" option. For Outlook - Under Internet E-mail Settings -> Advanced Tab -> "Leave a copy of the messages on the server" If those options are checked the email client will download the messages locally but also keep them on the server (for a specified period or until deleted - this is defined in the 2 sub-options below for both clients). If the "Leave messages on server" option is not checked - the messages will be automatically deleted from the server when downloaded locally by the email client.…

How to remove the pop-up warning when using SSL/TLS in my email client?

There are two possible ways to remove the pop-up warning for the shared SSL certificate when using SSL/TLS for your email client. You can setup the email using secureXXX.sgcpanel.com as mail server, where XXX should be replaced by the actual number of the server where your account is located. For example, if you are hosted on siteground164.com, you should set secure164.sgcpanel.com. The settings should look like this: Email Server: secureXXX.sgcpanel.com User Name: email@yourdomain.com The same applies for both POP3s and IMAP using SSL/TLS and also for the outgoing SMTP server. Alternatively, you can permanently accept the shared SSL certificate for your email client. This should be possible via a check-box on the pop-up window you get.…

How to subscribe to a mail folder in Outlook Express

In order to see your IMAP folders in Outlook Express (such as the Sent folder), you should do the following: 1) Right-click on the email account the folders of which you would like to see and click Properties. 2) Go to the IMAP tab and in the Root folder field type Sent. 3) Click OK and confirm that Outlook can read again all your mail folders. 4) Righ- click on the email account again and choose IMAP Folders. To show a folder, select it and hit Show. Hit OK when done. 5) Click Send/receive all so that Outlook Express can download all the messages in their respective folders.…

Contact Form How-to

Before creating a contact form on your site you have to consider the following options: - How will be the messages received - via an email account or administrative backend; - Should this contact form be accessible to all visitors or just to registered clients, for example; - Should it be integrated in your site and its design or not; - How are you going to protect it from spam and security problems. Very often CAPTCHA is considered but it solely is not enough. There are plenty resources online with instructions how to create a contact form in PHP, Perl or even plain HTML. However, in most cases you will need a professional web developer to create a reliable (SPAM protected) contact form and integrate it in your site. One Contact form that you can easily install on your SiteGround account is phpFormGenerator, that is accessible from Softaculous (cPanel -> Softaculous ->…

How to set up a mail account for a .tel domain?

The main advantage of a .tel domain is that you don't need a hosting account to use it. However, if you want to have email accounts for your .tel domain such as user@mydomain.tel,  you will need a hosting account. Follow the steps below to set up a mail account for a .tel domain: First and foremost, you must have a registered .tel domain. SiteGround customers can order a new .tel domain from their Customer Area > Order Domains. Log in to your .tel domain management section and go to settings > Setup .tel email . In the Server host name field type the host name(s) of the mail server(s) that will handle your mails. For example, if your account is hosted on the siteground200.com server, type siteground200.com in the field. In the Order field enter a number for the order in which the server(s) will be used. For example, you can type 1 for your first host name and increase the number for any additional host names. Click Save to save your domain's MX records. Now you need to create the mail account(s) that you want to use with your .tel domain. To be able to do this, you should first park your .tel domain from your cPanel > Parked domains. Note that due to their specific DNS setup, .tel domains cannot work as parked domains. The only reason you need to park the .tel domain is to be able to create mail accounts for it. The last thing you need to do is create your mail accounts for the .tel domain from your cPanel > Email accounts. …

Is it possible to cause a loop with email autoresponders?

Some people wonder whether when they have an email autoresponder, and the person who sends a message to them also has an email autoresponder, this will cause a sort of loop between the two email autoresponders.   Fortunately, such a loop is very unlikely to occur. Autoresponders save the email address to which they have already sent an automatic response and will match it with new incoming messages. If the new message comes from a mail in the list and the system has not sent a message to it in the last 1 hour, no automatic response will be sent. In other words, a single email address can receive an autoresponse only once per hour.…