Domain and DNS Issues

Can I renew my domain name with you only and let the hosting account expire?

If the domain name you would like to renew is an additional feature to your hosting account,  it will be listed for separate renewal. You will be able to renew it by: 1. Logging in your Customer Area 2. Going to My account section 3. Proceeding to Additional features . If you purchased your domain name when you signed up for your hosting account with us, then the domain name renewal will be included in the renewal of your hosting account and the domain name will not be listed as a separate feature.  If you would like to renew the domain name only in this case, please post a ticket in the Billing issues category of the HelpDesk in your Customer Area. …

How long does a domain name transfer usually take?

The minimum time for a domain name transfer is 5 business days. It is difficult to provide an exact time frame because the procedure depends on the time it takes the owner to confirm the transfer and the time your current registrar takes to accept or reject the transfer. You should receive a notification in your email when the transfer completes along with all necessary information about the process. If you are a SiteGround customer, you can check the current status of your domain transfer in your Customer's area, My Account tab.…

How long does the DNS propagation take?

Every time a DNS record is changed there is a period of up to 72 hours propagation during which the information propagates throughout the servers. After the DNS propagation is over, the DNS changes you have made should be working properly.…

My registrar does not accept your DNS servers

Some local registrars (.de for example) have specific requirements for the DNS servers. Sometimes our server's default DNSs are rejected because a requirement is not met. If this is the case please post a ticket from your Customer's area in the corresponding DNS category and explain in details which requirement is not met. In most cases we will be able to help you.…

How to Lock/Unlock my domain name?

The Locked status of the domain name is one of the safeguards against unauthorized domain transfers and it protects your rights as a domain owner. However, you need to change the status from Registrar-Lock  to Active if you would like to initiate a domain name transfer. We strongly recommend that you keep your domain in Locked status unless you would like to transfer it to a new registrar. If your domain is registered by SiteGround you can lock/unlock your domain name from Customer area -> My Account -> Domain names -> "Manage" If you are a SiteGround reseller, you can lock/unlock your domain name from Reseller area -> Domain names -> "Manage" If your domain is NOT registered by SiteGround you will need to contact your current registrar and request the change in your domain name status. If you have problems locking/unlocking your domain, ask your host/registrar for assistance. SiteGround has long experience in dealing with various domain issues and our support team will be ready to assist…

How to change domain name WHOIS (name, address, etc.) details?

The personal information (name, address, etc.) for any domain name owner is displayed by WHOIS services. SiteGround strongly recommends that this information is kept up-to-date at all times. If your domain is registered by SiteGround you can update and edit your WHOIS domain information through your SiteGround User Area -> My Accounts tab -> Domains section -> click on the Manage button for the corresponding domain name. On the new page you will be able to edit this information. If you are a SiteGround reseller, you can update and edit your WHOIS domain information through your SiteGround Reseller area -> My accounts -> Additional service s section (Additional domains) -> click on the Manage button for the corresponding domain name. If you have a .ca domain, check our article about .ca domains whois change . If your domain is NOT registered by SiteGround you will need to contact your current registrar and request the change in your domain name WHOIS information. If you have any WHOIS questions/problems, ask your host/registrar for assistance. SiteGround has long experience in dealing with various domain issues and our support team will be ready to assist…

What is your IPS tag?

Siteground's IPS tag is TUCOWS-CA . This tag is valid only when dealing with UK domains and especially when you initiate domain transfers.…

How I can confirm my domain name transfer?

If you are transferring a domain to SiteGround, all you need is your domain name Authorization Code (EPP key). Your transfer will be processed with no additional confirmation required. If you are transferring a domain away from SiteGround, confirmation will depend on your new registrar. In most cases, a confirmation e-mail for your domain name transfer will be sent to the administrative e-mail address for your domain name. You can find the valid administrative e-mail for your domain name by using the WHOIS lookup tool available at: http://whois.domaintools.com …

Domain name transfer statuses explained

If you are a SiteGround customer and you have ordered a domain name transfer to us, you can check the status of the transfer from your SiteGround Customer Area > My Account Section. Here is an explanation of each domain transfer status: Pending - Your transfer has failed and we are now waiting for your assistance to restart it. Most probably either your Authorization code was incorrect, or your domain is still locked with the current registrar. Please check your client email for more information or contact us for assistance. Pending Owner Approval - In case you did not submit your domain Authorization code (EPP) during the transfer order or the EPP you provided was incorrect, we may restart the transfer without it. In this case our registrar will send you an approval email to the administrative email address for the domain. You need to follow the instructions in that email in order to approve the transfer. If your domain is on Pending Owner Approval, this means we are still waiting for you to approve the transfer. Pending Registry Approval - Your transfer order has been submitted to our registrar with valid Authorization code (EPP) and we are now waiting for final confirmation from the previous registrar and the registry before the transfer is complete. There is nothing you need to do, just wait patiently until the transfer goes through. Declined - Your transfer order has been declined by either the domain owner or the previous registrar. Cancelled - Your transfer order has been cancelled by SiteGround. If you did not request cancellation of this domain transfer, please contact us for more information.…

What is the status of my domain name transfer?

You will receive a notification via email when the transfer of your domain name completes along with all necessary information about the process. If more than 7 days pass without any updates, please post a ticket in SiteGround's HelpDesk. For this purpose you have to log in your SiteGround User Area and proceed to the Support tab > Open a Support Ticket > Billing…

I want to transfer my domain, what should I do?

Before initiating the transfer of your domain name to our company, please make sure that: The domain name to be transferred is not in 'locked' Status. You have access to the administrative contact email for the domain. You can provide us with the domain EPP key code , applying to domains for which there is such a code. Please note that EPP codes are case sensitive. There are more than 15 days until the domain name's expiration date. The domain name was registered for the first time more than 60 days ago. The domain name has extension that the Company is able to register. If these conditions are present then you can order a domain name transfer from your Customer's Area -> Add Services -> Domain Name Transfer. By transferring your domain name to SiteGround you get a lot of easy-to-use domain name management tools including a Google Apps Manager for quickly configuring your domain for Google…

I have already bought a new domain name but I can not access it?

Once you purchase a new domain name from Siteground it has to be configured on your account in order to use it. You have two options: to park it over your primary domain so that it opens your main site. Follow this link for more information; to create a new site with your new domain. For this purpose you will have to purchase a service called "Addon domain slot" from your Customer's area, the Order tab. After that you have to configure it on your account following these instructions . If you are interested in using a domain name registered somewhere else please check this link …

How to change my SPF record?

The SPF record ensures that remote mail servers will accept mails from your domain only from your server. This is important in fighting spam and email forgery. It is especially useful to create an SPF record for your domain in case you have problems with bounced back messages you have not sent. For more information how SPF records can help in such cases please check this article . SiteGround customers can easily enable and manage SPF records for their domains from cPanel > Email…

I have changed my domain name DNS servers to point to SiteGround but my website wont open.

Everytime a DNS record is changed there is a period of 24 hour propagation through which the information propagates throughout the servers. After that period is over you should be able to access your site without any problems. Please make sure that you have set your NS records to the server where your account resides. Your records should look like this: ns1.server.com ns2.server.com You can view server name for your account from My Account section" -> Get Support Section -> Check the status of your host server.…

How do I manage my domain, which I got from you?

In order to manage your domain name information such as whois contact information and DNS servers you can: 1. Login into your Customer Area 2. Click My Account Section 3. You will notice all your domain names listed in the "Domain Names" section. Next to each domain name there is a button named "Manage". 4. On the "Manage" page you can edit your domain name information. Use the "Change" buttons in order to update the information you…

Why I can not transfer my domain to/from you

For more information how to transfer your domain to/from SiteGround you can refer to our easy step by step Domain Transfer tutorial . In order to be able to transfer your domain name to another registrar you need to first unlock your domain name. Domain names registered through SiteGround can be easily locked/unlocked from the Customer Area. Go to the My Account section and click on the Manage button next to the domain name you need to unlock. Then click on the Change button for the Your Domain Status field, choose one of the options from the drop-down menu and click Update . If you have a domain that is not registered with SiteGround, you will need to contact your current registrar to unlock it. NOTE: The registrar lock function serves as an extra precaution against unauthorized transfer of your domain name. We strongly recommend that you keep your domain in Registrar-Lock status, unless you plan to transfer it soon. You'll also need the EPP key for your domain name in order to be able to transfer your domain name. The EPP key (Authorization code) is one of the safeguards against unauthorized transfers of domain name registrations. It protects your rights as a domain owner. The EPP key is required when transferring .com, .net, .org, .biz, .info and .us domain names. It is not possible to initiate a domain name transfer for these domains without an EPP code. If your domain is registered through SiteGround and you need an EPP key to transfer it away, you can easily get the EPP key from the Domain Management page in your Customer Area. If you do not know the EPP code of your domain name and you would like to transfer the domain to SiteGround, please contact your current registrar to obtain it.…