Domain and DNS Issues

Domain name status codes explained

The status of a domain name can be seen in its whois information. To check the whois details of a domain name, you can use an online whois check tool such as whois.domaintools.com . In this article we will explain what the most common domain status codes mean: ACTIVE : This status is set by the registry. The domain name can be modified by the registrar and can be renewed. The domain will be included in the DNS zone if it has been pointed to at least one name server. REGISTRY-LOCK : This status is set by the registry. The registrar cannot modify or delete the domain but it can be renewed. The REGISTRY-LOCK status must be removed by the registry for the registrar to be able to modify the domain. The domain will be included in the DNS zone if it has been pointed to at least one name server. REGISTRAR-LOCK : This status is set by the sponsoring registrar. The domain can not be modified or deleted but it can be renewed. The registrar must remove the the REGISTRAR-LOCK status to modify the domain. The domain will be included in the DNS zone. REGISTRY-HOLD : This status is set by the registry. The domain can not be modified or deleted by the registrar but it can be renewed. The REGISTRY-HOLD status must be removed by the registry for the registrar to be able to modify the domain. The domain will not be included in the DNS zone. REGISTRAR-HOLD : This status is set by the sponsoring registrar. The domain can not be modified or deleted but it can be renewed. The registrar must remove the REGISTRAR-HOLD status to modify the domain. The domain will not be included in the DNS zone. REDEMPTIONPERIOD : This status is set by the registry when the registrar requests the deletion of the domain name from the registry. The domain will not be included in the DNS zone. The domain name can not be purged or modified, it can only be restored. The domain can remain in this status for a maximum of 30 calendar days. PENDINGRESTORE : This status is set by the registry when the registrar requests restoration of a domain name which is in REDEMPTIONPERIOD status. The domain will be included in the DNS zone. Registrar requests to modify the domain will be rejected. The domain will remain in this status while the registry waits for the registrar to provide the required restoration documentation. If the registrar fails to confirm the restoration request by providing the required documentation to the registry within 7 calendar days, the domain will revert to REDEMPTIONPERIOD status. If the registrar provides documentation to the registry within 7 calendar days to confirm the restoration request, the domain status will be set to ACTIVE by the registry. PENDINGDELETE : This status is set by the registry after a domain has been set in REDEMPTIONPERIOD status and the domain has not been restored by the registrar. The domain will not be included in the DNS zone. All registrar requests to modify or otherwise update the domain in this status will be rejected. The domain will be purged from the registry database after being in this status for 5 calendar…

What is domain name registration?

Domain name registration is the act of reserving a name on the Internet for a certain period, usually one year. It is important to know that this domain will remain yours for as long as you renew it and there is no way to purchase a domain name forever. Domain name registration is necessary for a website, an email or another web service. However you don't have to always register a new domain name. Many companies allow you to use subdomains of their domain names for a website, or you can have an email with their primary domain (ex. yahoo.com, gmail.com). The most important thing about a domain name registration is that it gives you personality and recognized identity. Once you register a domain name, the information about its owner is publicly available. The price for a domain name registration varies greatly on its extension. For example, the most common .com is the most affordable one, while some country-specific domain name extensions are 5 times more expensive. For detailed information about domain name prices, please contact our Customer Care via phone or chat, or check out the prices in your Customer Area. If you'd like to register a domain name, please check out our offers…

I cannot see the whois info for my .ca domain

The latest CIRA policy is that any modification to the whois info for .ca domain names is visible only on the specific registrar WHOIS lookup. The WHOIS details change can not be performed more often that 60 days. Thus any contact details won't be visible on the global WHOIS search engines. If you are a SiteGround customer and you wish to make changes to the WHOIS information for your domain, you can do so via the My Accounts section for your User Area with SiteGround clicking the Manage button for the domain…

Why do I receive suspicious mails to renew my domain with another registrar?

There are some deceiving registrars called ' domain slammers ' who send misleading emails urging you to renew your domain with them. Please check Wikipedia for more information about domain slamming . Such emails are generally considered as 'scam' and you can safely disregard them. If you are uncertain which is your registrar, you can easily check it by going to whois.sc . When a domain is registered by Siteground you will see: Registration Service Provided By: siteground.com or Registration Service Provider:     STD Group Inc. Reported domain slammers:   Liberty Names of America Domain Registry of America Domain Registry of Canada …

I want to change the administrative mail for my .EU domain

Due to the specific policies for .EU domains, a change in the administrative mail can be made only through our registrar's internal system. If you wish to change the administrative mail for your .EU domain, please open a support ticket through your Help Desk and provide us with the new administrative mail you wish to use. We'll take care of the rest…

I have received a notification about updating my domain Whois information. What is this notification for?

It may happen that you receive a notification with one of the following subjects: “WHOIS Data Confirmation for yourdomainname.com” OR “Important Notice: Please Verify Contact Data for your Domain Name(s)” These are email reminders to keep your domain name information up to date. The emails are sent from our partnering Domain Registrar on behalf of SiteGround. Sending such reminders is a standard practice adopted by ICANN (The Internet Corporation for Assigned Names and Numbers) and all accredited registrars should comply with this procedure in order to help customers keep their domain ownership information accurate. If your domain name information is accurate and up to date, you do not need to take any further actions. However, if you wish to update your domain information, all you need to do is to log in your SiteGround Customer area and go to the domain name management section. From there, you can easily perform the necessary changes. Please note that the domain name registrant information identifies you as the owner of the domain. This is why we always recommend keeping your domain name information up to date at all times. If your domain name is not registered by SiteGround, please contact your registrar for further information.…

Is it possible to have SRV DNS records with SiteGround?

Yes, Siteground supports SRV domain records. To request them simply open a ticket in the general Technical Issues category in the Help Desk. Make sure to provide us with the full SRV details in BIND compatible format. Here is an example: _xmpp-server._tcp.mydomain.com. IN SRV 5 0 5269 xmpp-server.l.google.com. _xmpp-server._tcp.mydomain.com. IN SRV 20 0 5269 xmpp-server1.l.google.com. _xmpp-server._tcp.mydomain.com. IN SRV 20 0 5269 xmpp-server2.l.google.com. _xmpp-server._tcp.mydomain.com. IN SRV 20 0 5269 xmpp-server3.l.google.com. _xmpp-server._tcp.mydomain.com. IN SRV 20 0 5269 xmpp-server4.l.google.com. _jabber._tcp.mydomain.com. IN SRV 5 0 5269 xmpp-server.l.google.com. _jabber._tcp.mydomain.com. IN SRV 20 0 5269 xmpp-server1.l.google.com. _jabber._tcp.mydomain.com. IN SRV 20 0 5269 xmpp-server2.l.google.com. _jabber._tcp.mydomain.com. IN SRV 20 0 5269 xmpp-server3.l.google.com. _jabber._tcp.mydomain.com. IN SRV 20 0 5269…

How do I find out that my domain name points correctly?

In case the domain name is being transferred from another registrar, or you have changed the DNS servers so that they point to your account with us, you can check if the propagation is over by using the ping utility. a. If you are using Microsoft ® Windows operating system, please click the Start button. Then, select the Run tab, and in the space provided type in cmd and click OK . A new window will appear, where you need to type in the following: ping yourdomain.com where yourdomain.com is the domain name you wish to host with SiteGround.com. If the IP address located in your Customer Area is present in the output of this command, then the domain name is pointing correctly. b. In case you are using a PC running UNIX/Linux/Mac , please open a console and type in ping yourdomain.com Again, the presence of the IP address from the Customer Area in the output shows that propagation is over. Please note that if you have just transferred an account from a previous provider, typing in the respective domain name could take you to your previous hosting account. Using the ping utility ensures that this is not the case – it displays the actual address to which your domain name…

How can I change the IPS TAG of my .UK domain?

If your .UK domain is managed by SiteGround, you can change its IPS TAG from: Customer Area -> My Account -> Domain Names -> Manage button -> Domain Name Tag For a detailed tutorial on how to change your domain TAG, please refer to our Tag Change Guide If your .UK domain is not registered by SiteGround but you need to change its TAG in order to initiate a domain name transfer, you should contact your current registrar and ask them to make the change. The domain name tag should be set to TUCOWS-CA before the transfer can be initiated. Once the tag has been set to TUCOWS-CA, you can initiate the transfer from your SiteGround Customer Area > Order tab > Domain Transfer.…

How to check where a DNS Record is pointing to?

In order to check a DNS record for your domain please use a third party tool such as: http://www.viewdns.info/ If you have any DNS questions/problems, you may ask your host for assistance. SiteGround has long experience in dealing with various DNS issues. If you sign up for a hosting account with us, you will have no DNS problems…

How to edit my private DNS?

In case you'd like to make changes to your Private DNS, you need to contact your DNS service provider. If you are using SiteGround web hosting services, please post your request from your Customer area -> Get support -> Report a hosting related issues under the category Domain name change…

How to point my domain to another IP?

In order to point your domain to another IP you have to change its DNS records. Usually this means changing your A record. For more information please check this URL: https://www.siteground.com/kb/How_to_change_my_A_record/ …

How to add a wildcard DNS record?

Wildcard subdomains are useful when you wish to redirect all visitors to your main website regardless of what subdomain they access your website through. This is also useful when someone mistypes www for example and writes ww.yourdomain.com . In other words, with wildcard subdomains it won't matter whether someone accesses your site through ww.yourdomain.com or wwwwww.yourdomain.com . Here are three ways to enable wildcard subdomains for your website: 1) The easiest way to enable wildcard subdomains is to create a subdomain *.yourdomain.com . SiteGround customers can do this from their cPanel > Subdomains. You should make sure that the subdomain's Document Root is public_html . 2) If you are using cPanel and you have access to WHM, you can log in to WHM and go to Edit DNS Zone . Select the domain you wish to modify from the list of available websites. Under Add New Entries Below this Line you should fill in the fields so that they look like: *                       14400            IN                     A               1.2.3.4 where 1.2.3.4 is the IP of the account 3) Another way to enable wildcard subdomains is to directly edit the httpd.conf file. (For this you will need root access to the server hosting the account.) Log in as root and open the httpd.conf file (usually this file is located in /etc/httpd/conf ) with a text editor such as vim or nano . Then find the VirtualHost entry for the website. It should look like: <VirtualHost 67.15.245.5> ServerAlias www.yourdomain.com ServerAdmin webmaster@yourdomain.com DocumentRoot /home/yourdoma/public_html/joe ServerName yourdomain.com User yourdoma Group yourdoma BytesLog /usr/local/apache/domlogs/yourdomain.com-bytes_log CustomLog /usr/local/apache/domlogs/yourdomain.com combined ScriptAlias /cgi-bin/ /home/yourdoma/public_html/joe/cgi-bin/ </VirtualHost> The only modification you need to make is change: ServerAlias www.yourdomain.com to ServerAlias *.yourdomain.com …

How to change my A record?

If you are a SiteGround customer, you can manage your domain's A records from your cPanel. To do this, please use the Simple DNS Zone Editor tool to make the necessary changes in the DNS zone for the selected domain name. If you have problems changing your A record, try contacting your web host for assistance. You can always count on Siteground's Support for such problems.…

How do I redirect one domain to another domain name?

Domain name redirections on the DNS level are possible only by using CNAME records. Though in this case it is possible to redirect only subdomains.  For more information on how to set CNAME records for your account please check this link . The other option, provided you have hosting accounts for both domains, is to make the redirect using files. More information on how to do this can be found in these two articles: PHP and HTML redirects Creating redirects through cPanel If you are having problems using redirects at your current host, you can sign up for our cPanel hosting package . SiteGround's support team will happily assist you with any domain redirects you request.…

Can I use a country specific domain name with my hosting account with you?

Yes, it is possible to use a country specific domain name on your hosting account with Siteground. For this purpose follow these steps: Change the DNS servers for the domain in question at your registrar to the ones for your account. You can find the ones for your account from your Customer's arae, My account, Manage - next to your hosting account. Wait 24 hours for the above changes to propagate and take effect. Configure your account to use your new domain. For more information on the available options check this link. …

How to use a domain registered somewhere else?

In order to use a domain registered somewhere else with your SiteGround web hosting account, please follow these steps: Change the DNS servers for the domain in question at your registrar to the ones for your account. You can find the ones for your account from your Customer area, My account, Manage - next to your hosting account. Allow 24 hours for the DNS changes to propagate and take effect. Configure your account to use your new domain. For more information on the available options you can check this link. …