Domain Transfer FAQ (38 Articles)

How to restart your domain transfer if it has failed due to wrong EPP code?

If you are notified by our system that your domain name transfer has failed due to a wrong EPP code, you should contact your domain name's current registrar and ask them to generate a new EPP code for you. Once you receive the new code you should post a ticket in our Help Desk -> General Problems category and provide the SiteGround team with the domain in question and its new EPP code. Then we will apply the new EPP code for the domain transfer and restart the…

How can I transfer a domain name from one SiteGround account to another?

In order to transfer a domain name from one SiteGround account to another, you need to post a support ticket with your request. You can do so via your Customer Area -> Support -> Open a Support Ticket -> Billing category Note that the request must be posted from the customer area that currently has the domain name. In the ticket you should specify the domain name that you would like to be moved and the destination account where you would like the domain name to be moved to.…

How to transfer my domain name from Register.com to SiteGround?

When you sign up for a hosting account at SiteGround with an existing domain name, it is recommended to transfer the domain name to us. This way you will be able to manage the domain name directly through your SiteGround Customer Area. We will notify you through e-mail messages when the renewal date is coming. You will not miss to renew the domain name and risk the web site to become inaccessible. Also, you will be able to use the domain name with a private DNS and benefit from our Google Apps manager. Additionally, we offer an exclusive domain name transfer offer for the major domain name extensions. Once the domain name is transfered, you will get one year of a free domain name renewal. More about the exclusive offer and the domain name transfer fee can be found in the following Knowledge Base article: https://www.siteground.com/kb/What_is_the_fee_for_domain_transfers_and_what_is_included_in/ The steps which you must follow in order to initiate the domain name transfer are listed in the following Knowledge Base article: https://www.siteground.com/kb/I_want_to_transfer_my_domain_what_should_I_do/ In the following paragraphs we will provide the specific steps which should be followed at the Register.com's end in order to prepare the domain name for the transfer. First, you should unlock the domain. Log in your Register.com Account . Select the domain name which should be unlocked and click on the Disable Domain Lock option in the enable/disable domain lock section. Click on the corresponding Continue buttons. Next, you should get the domain name authorization (EPP) code. It can be obtained by calling the Register.com's Business Center. The contact details can be found on the Register.com web site . When the above steps are completed, allow up to one day for the domain name status to be changed and initiate the domain name transfer from the SiteGround Customer Area->Order section->Domain Transfer . You will receive an approval e-mail at the domain's administrative e-mail account. Use the confirmation link in it to approve the domain name transfer. Then it will take up to 5 business days for the domain name to be transferred to SiteGround. If you get an e-mail from the losing registrar asking you to reject the transfer you can simply ignore it.…

How to transfer my domain name from Moniker to SiteGround?

When you sign up for a hosting account at SiteGround with an existing domain name, it is recommended to transfer the domain name to us. This way you will be able to manage the domain name directly through your SiteGround Customer Area. We will notify you through e-mail messages when the renewal date is coming. You will not miss to renew the domain name and risk the web site to become inaccessible. Also, you will be able to use the domain name with a private DNS and benefit from our Google Apps manager. Additionally, we offer an exclusive domain name transfer offer for the major domain name extensions. Once the domain name is transfered, you will get one year of a free domain name renewal. More about the exclusive offer and the domain name transfer fee can be found in the following Knowledge Base article: https://www.siteground.com/kb/What_is_the_fee_for_domain_transfers_and_what_is_included_in/ The steps which you must follow in order to initiate the domain name transfer are listed in the following Knowledge Base article: https://www.siteground.com/kb/I_want_to_transfer_my_domain_what_should_I_do/ In the following paragraphs we will provide the specific steps which should be followed at the Moniker's end in order to prepare the domain name for the transfer. Log in the Moniker Account and from the left menu, under the Manage Domains label click on View Domains . Using the check boxes besides the domains select these of them which you want to transfer. Next, click on the Transfer Out link located in the upper right part of the page. From the drop-down menu pick the Reason For Transferring Out option and type a comment in the provided text box. Click on the corresponding checkbox to confirm that you agree with the Moniker's Transfer Out Policy and Services Agreement . Press the Save button to complete the domain name transfer request. The domain name will be automatically unlocked. When the above steps are completed, allow up to one day for the domain name status to be changed and initiate the domain name transfer from the SiteGround Customer Area->Order section->Domain Transfer . You will receive an approval e-mail at the domain's administrative e-mail account. Use the confirmation link in it to approve the domain name transfer. Then it will take up to 5 business days for the domain name to be transferred to SiteGround. If you get an e-mail from the losing registrar asking you to reject the transfer you can simply ignore it.…

How to transfer my domain name from Enom to SiteGround?

When you sign up for a hosting account at SiteGround with an existing domain name, it is recommended to transfer the domain name to us. This way you will be able to manage the domain name directly through your SiteGround Customer Area. We will notify you through e-mail messages when the renewal date is coming. You will not miss to renew the domain name and risk the web site to become inaccessible. Also, you will be able to use the domain name with a private DNS and benefit from our Google Apps manager. Additionally, we offer an exclusive domain name transfer offer for the major domain name extensions. Once the domain name is transfered, you will get one year of a free domain name renewal. More about the exclusive offer and the domain name transfer fee can be found in the following Knowledge Base article: https://www.siteground.com/kb/What_is_the_fee_for_domain_transfers_and_what_is_included_in/ The steps which you must follow in order to initiate the domain name transfer are listed in the following Knowledge Base article: https://www.siteground.com/kb/I_want_to_transfer_my_domain_what_should_I_do/ In the following paragraphs we will provide the specific steps which should be followed at the Enom's end in order to prepare the domain name for the transfer. First, you need to unlock your domain name. Log in the Enom Account Manager and navigate to Domains Menu->My Domains . Click on the chosen domain name in order to open the Domain Control Panel . Click on General Settings and select the Disable option next to the Registrar-Lock. At the end click on the Save button. Then you should get the domain name authorization (EPP) code. Enter the domain name in the quickly manage this domain field. Click on the General Settings->Email Auth Code to Registrant option. The code will be sent to the administrative contact e-mail account. Make sure that this is a valid e-mail address and it functions correctly. When the above steps are completed, allow up to one day for the domain name status to be changed and initiate the domain name transfer from the SiteGround Customer Area->Order section->Domain Transfer . You will receive an approval e-mail at the domain's administrative e-mail account. Use the confirmation link in it to approve the domain name transfer. Then it will take up to 5 business days for the domain name to be transferred to SiteGround. If you get an e-mail from the losing registrar asking you to reject the transfer you can simply ignore it.…

How to transfer my domain name from Dotster to SiteGround?

When you sign up for a hosting account at SiteGround with an existing domain name, it is recommended to transfer the domain name to us. This way you will be able to manage the domain name directly through your SiteGround Customer Area. We will notify you through e-mail messages when the renewal date is coming. You will not miss to renew the domain name and risk the web site to become inaccessible. Also, you will be able to use the domain name with a private DNS and benefit from our Google Apps manager. Additionally, we offer an exclusive domain name transfer offer for the major domain name extensions. Once the domain name is transfered, you will get one year of a free domain name renewal. More about the exclusive offer and the domain name transfer fee can be found in the following Knowledge Base article: https://www.siteground.com/kb/What_is_the_fee_for_domain_transfers_and_what_is_included_in/ The steps which you must follow in order to initiate the domain name transfer are listed in the following Knowledge Base article: https://www.siteground.com/kb/I_want_to_transfer_my_domain_what_should_I_do/ In the following paragraphs we will provide the specific steps which should be followed at the Dotster's end in order to prepare the domain name for the transfer. First, you need to unlock your domain name. Log in the Dotster account and navigate to My Domains Tab . Using the check boxes besides the domains select these of them which you want to be unlocked. From the drop-down menu regarding the management options which you want to perform pick the Select Unlock Lock these domains option. Later, proceed with the obtaining of the domain name authorization (EPP) code. Log in the Dotster account and navigate to My Domains Tab . Check the corresponding boxes of the domains for which you need the EPP code. From the drop-down menu regarding the management options which you want to perform pick the Retrieve Authorization code option and click on the Go button. The EPP code will be sent to the domain owner's e-mail address. Make sure that this is a valid e-mail address and it functions correctly. When the above steps are completed, allow up to one day for the domain name status to be changed and initiate the domain name transfer from the SiteGround Customer Area->Order section->Domain Transfer . You will receive an approval e-mail at the domain's administrative e-mail account. Use the confirmation link in it to approve the domain name transfer. Then it will take up to 5 business days for the domain name to be transferred to SiteGround. If you get an e-mail from the losing registrar asking you to reject the transfer you can simply ignore it.…

How to transfer my domain name from HostMonster to SiteGround?

When you sign up for a hosting account at SiteGround with an existing domain name, it is recommended to transfer the domain name to us. This way you will be able to manage the domain name directly through your SiteGround Customer Area. We will notify you through e-mail messages when the renewal date is coming. You will not miss to renew the domain name and risk the web site to become inaccessible. Also, you will be able to use the domain name with a private DNS and benefit from our Google Apps manager. Additionally, we offer an exclusive domain name transfer offer for the major domain name extensions. Once the domain name is transfered, you will get one year of a free domain name renewal. More about the exclusive offer and the domain name transfer fee can be found in the following Knowledge Base article. The steps which you must follow in order to initiate the domain name transfer are listed in the following Knowledge Base article: In the following paragraphs we will provide the specific steps which should be followed at the HostMonster's end in order to prepare the domain name for the transfer. First, if there is a privacy protection enabled for your domain name you should turn it off. Log in the HostMonster Account Manager . Navigate to Domains->Domain Manager . Mark the checkbox of the domain for which you want to disable the privacy protection. Open the Privacy tab and click on the Click here to disable privacy on your domain link. Next, unlock the domain name. Log in the HostMonster Account Manager . Navigate to Domains->My domain names . Click on the domain which you plan to transfer. If the privacy protection is enabled, turn it off as per the above instructions. Open My Products section->Manage Domains and pick the domain which you want to unlock. Click on the Locking link. Select Unlock and change the domain name status to unlocked. Confirm the modifications by clicking on the OK buttons. The last action which should be performed is to get the domain name authorization (EPP) code. Navigate to Domains->My domain names and click on the chosen domain. Click on Send by email in the Authorization Code section. Click on the OK button. Log in the HostMonster Control Panel . Navigate to Account and Domain Management->Domain Manager . Pick the domain which should be transfered and click on the Edit Public Information icon. Choose the Retrieve EPP Code option. When the above steps are completed, allow up to one day for the domain name status to be changed and initiate the domain name transfer from the SiteGround Customer Area->Order section->Domain Transfer . You will receive an approval e-mail at the domain's administrative e-mail account. Use the confirmation link in it to approve the domain name transfer. Then it will take up to 5 business days for the domain name to be transferred to SiteGround. If you get an e-mail from the losing registrar asking you to reject the transfer you can simply ignore it.…

How to transfer my domain name from GoDaddy to SiteGround?

When you sign up for a hosting account at SiteGround with an existing domain name, it is recommended to transfer the domain name to us. This way you will be able to manage the domain name directly through your SiteGround Customer Area. We will notify you through e-mail messages when the renewal date is coming. You will not miss to renew the domain name and risk the web site to become inaccessible. Also, you will be able to use the domain name with a private DNS and benefit from our Google Apps manager. Additionally, we offer an exclusive domain name transfer offer for the major domain name extensions. Once the domain name is transferred, you will get one year of a free domain name renewal. In the following Knowledge Base article can be found more information about the exclusive offer and the domain name transfer fee . Here are the steps, which you must follow in order to initiate the domain name transfer . In the following paragraphs we will provide the specific steps which should be followed at GoDaddy's end in order to prepare the domain name for the transfer.  First, you need to turn off the Domains by Proxy functionality at GoDaddy's end. This can be completed through the GoDaddy's Account Manager . Navigate to the Domain Names section->My Domains->Domains tab. Select the chosen domain name and click on the Manage link in the domains' details area. The Domains by Proxy page will be opened and you will be prompted for the corresponding login credentials. In the new page you can cancel the Domains by Proxy functionality by selecting the proper checkbox and confirming the modifications.    Next, you need to unlock the domain. Open the My Products section and click on Domains . Select the checkboxes besides the domains which you want to modify. Above the list of the domains there is a Locking link. Click on it and deselect the domains which should be unlocked. Confirm the modifications by clicking on the OK buttons. The last step which should be completed is to obtain the domain name authorization (EPP) code. Open the My Products section and click on Domains . Pick the domain for which you need the EPP code and in the Authorization Code field click on the Send by Email link. Click twice on the OK buttons.   When the above steps are completed, allow up to one day for the domain name status to be changed and initiate the domain name transfer from the SiteGround Customer Area->Order section->Domain Transfer . You will receive an approval e-mail at the domain's administrative e-mail account. Use the confirmation link in it to approve the domain name transfer. Then it will take up to 5 business days for the domain name to be transferred to SiteGround.   If you get an e-mail from the losing registrar asking you to reject the transfer, you can simply ignore it. …

How to transfer my domain name from Network Solutions to SiteGround?

When you sign up for a hosting account at SiteGround with an existing domain name, it is recommended to transfer the domain name to us. This way you will be able to manage the domain name directly through your SiteGround Customer Area. We will notify you through e-mail messages when the renewal date is coming. You will not miss to renew the domain name and risk the web site to become inaccessible. Also, you will be able to use the domain name with a private DNS and benefit from our Google Apps manager. Additionally, we offer an exclusive domain name transfer offer for the major domain name extensions. Once the domain name is transfered, you will get one year of a free domain name renewal. In the following Knowledge Base article can be found more information about the exclusive offer and the domain name transfer fee . Here are the steps, which you must follow in order to initiate the domain name transfer . Next, we will provide the specific steps which should be followed at Network Solutions' end in order to prepare the domain name for the transfer. In order to disable the private registration with Network Solutions you should log in your Network Solutions account . Open the domain name folder or click on Switch to View All to list all the domains. Click on the chosen domain name. In the Private Registration Status area click on " Turn off private registration ". In order to unlock the domain name and get the authorization (EPP) code, click on the Domains menu tab. Click on the Manage Domain Names link. Pick the domain which you want to transfer. In the Domain Protect area click on " Turn Off and Request Authorization ". Select the Off radio button and click on the Save button. When the above steps are completed, allow up to one day for the domain name status to be changed and initiate the domain name transfer from the SiteGround Customer Area-> Order section->Domain Transfer . You will receive an approval e-mail at the domain's administrative e-mail account. Use the confirmation link in it to approve the domain name transfer. Then it will take up to 5 business days for the domain name to be transferred to…

How can I change the IPS TAG of my .UK domain?

If your .UK domain is managed by SiteGround, you can change its IPS TAG from: Customer Area -> My Account -> Domain Names -> Manage button -> Domain Name Tag For a detailed tutorial on how to change your domain TAG, please refer to our Tag Change Guide If your .UK domain is not registered by SiteGround but you need to change its TAG in order to initiate a domain name transfer, you should contact your current registrar and ask them to make the change. The domain name tag should be set to TUCOWS-CA before the transfer can be initiated. Once the tag has been set to TUCOWS-CA, you can initiate the transfer from your SiteGround Customer Area > Order tab > Domain Transfer.…

My domain has expired. Can I transfer it to SiteGround?

Unfortunately you cannot transfer an expired domain to any registrar / hosting company. This is an ICANN official restriction which allows no exceptions. In such cases you will have to renew your domain with your current registrar and then transfer it away.…

I want to transfer my domain name to another registrar, how do I do that?

In order to transfer your domain to another registrar please follow these steps: 1. Unlock the domain. For this purpose log in your Customer's area, go to "My account" tab and click on Manage next to the domain name you are interested in. There will be a link "Change" next to the Status of the domain name. Change the status to "Active" and allow 24 hours for this change to propagate. 2. Initiate the transfer at your new registrar and check regularly the administrative email for your domain. You can find the valid administrative e-mail for your domain name by using the WHOIS lookup tool available at: http://whois.sc If the above tool shows the administrative email is newdomains@siteground.com or similar, you have to change it to yours in order to complete the transfer. This can be done from your Customer's area, My Account, Domain name section, Manage next to the domain you want to transfer. There click on Change next to "Your Domain Administrative Contact Information". If you have an ID protect activated for your domain and the gaining registrar fails to send a message to your administrative e-mail account you should cancel it. This can be completed from your Customer's area, Billing, Cancel Services. Allow up to several hours for the modification to propagate and the real administrative e-mail account will be shown in the WHOIS…

I have transferred my domain to you but it still points to the previous host

Once you have successfully transferred your domain to Siteground its DNS servers are NOT automatically adjusted to ours. Thus if you'd like to point your domain to our server please follow these steps: Find out our DNS servers for your account from your Customer's area, My account, Manage next to your account in Hosting Accounts. Change the DNS servers to ours for your domain from your Customer's area, My account, Manage next to your domain in Domain Names. This change will require 24 hours to propagate and take effect. After that your domain will open your site on our server.…

Will I receive the authorization request for the domain transfer if I have ID Protect?

Yes, you should receive the authorization request for a domain transfer even if you have the ID Protect feature enabled. In this case the email should be automaticaly forwarded to your real email. If you do not receive the authorization request within a few hours, you should contact our support team - we will disable the ID Protect feature and you will be able to receive the authorization request shortly.…

I do not have access to the administrative email for my domain name. Can I still transfer the domain to you?

Access to the administrative email for your domain is no longer required for successful transfer completion, unless you are trying to transfer a .eu domain. Once you have the Authorization code (EPP key) for your domain, access to the administrative owner email can only help you speed up the transfer process. If you are trying to transfer a .eu domain name, please ensure that you have access to the email you provided in your SiteGround Customer Area details. If your transfer fails because you do not have access to that email, contact our Customer Service Team to provide a new address with which we will restart the transfer.…

What is the fee for domain transfers and what is included in the fee?

The fee for a domain name transfer varies for the different domain extensions. For the most common .com, .net, .org, .info and .us the price for the transfer includes one year free renewal. The renewal for these domains stays fixed for each next year. Please contact our Customer Care team via phone or chat for further…