Domain Management & DNS Records (47 Articles)

How to add SRV record in cPanel

You can add SRV record from your cPanel by following the steps below: 1. Login to your SiteGround customer area 2. Click on My Accounts section 3. Select the option Go to cPanel --> then Proceed 4. Click on Advanced DNS Zone Editor in the section Domains 5. Go to Add a Record and Choose SRV from the drop down menu 6. You will see the following form: _service._proto.name. TTL class SRV priority weight port target. Each SRV record has the following form: where each of the attributes should have a specific value: - service - the name of the service in question. - proto - the protocol of the service (usually TCP or UDP). - name - the domain name that the record should be valid for (Note: it should end with a dot). - TTL - time to live - priority - lower values mean more preferred. - weight - used for records with the same priority (higher value means more preferred). - port - the number of the port. - target - the hostname of the machine where the service is running (Note: it should end with a dot). TTL, Priority, Weight, Port and Target are straight forward and easy to fill out. The values will be given by the company that will generate the SRV Record for you. The tricky part is that the form has only one field for the name, fields for service and protocol are not included. That is why in the section name, you need to put all 3 of them in the following format: _service._proto.name.…

How to update the whois information for a .UK domain

The primary registrar for the .uk domains (including .co.uk, .org.uk, etc.) is Nominet. Their system contains the actual, up-to-date details for these domains. Before you can change the Whois for your .uk domain, you need to first check if the information in our system is in sync with Nominet. You can do this at the whois section of the following site: http://www.nominet.org.uk/ You can log in to your Nominet account and manage your UK domain by requesting a password to be sent at your domain's administrative email via the URL: https://secure.nominet.org.uk/auth/access-your-account.htm l If the information there matches the information that you see in the SiteGround Customer Area -> Domains tab -> Manage (to the right of the domain), this means that the details for the domain in our system are already in sync with the registrar. Then you will be able to update the details via our Customer's Area directly. Note that you won't be able to change the registrant name and organization. These can be changed only directly with…

What is DNS propagation and why does it take so long?

In order to resolve a domain name, it must be registered and pointed to at least two name servers which will host the DNS zone file for the specific domain. These servers are authoritative so when someone on the Internet "asks" for the IP address of the specific domain, the request will first go to the root name servers for the requested TLD (top level domain, for example: .com, .net, .org, etc.). They will reply with the authoritative name servers for the requested domain and the request will go to the server hosting the file with the DNS records where the IP will be resolved from. Each Internet Service Provider maintains its own caching DNS server/s. These servers store the DNS records in their local cache in order to save network traffic from querying the authoritative name servers each time they receive a request for a given domain. So when you request your domain name in your browser, the request goes to the name server of your ISP. It resolves the IP address of your domain from the authoritative name servers and the record is being stored in the local memory of the ISP name server. The stored record remains in the local name server memory according to the settings applied in your DNS zone file and more specifically the value of the  TTL parameter in the SOA record (Start Of Authority). This value is set by default to 14400 seconds (4 hours) in the BIND name server. Often, this value is increased to a day or two, again due to the traffic saving purposes. So when your local name server caches a record from your DNS zone file, it keeps the record in its memory as long as the specified value in the TTL parameter from your zone file. When you make another request for the same record before the TTL time pass, your ISP name server will reply with the stored record rather than querying the authoritative name server again and will do so until the TTL time is reached. After the TTL is reached, it will re-fetch your DNS zone from the authoritative name server for your domain and will start serving the updated records. That is why you need to wait up to approximately a day when you make changes to your DNS zone. While you wait for an updated record to propagate, it is a good idea to flush the local DNS resolver of your PC, since the DNS records may be cached there as well. Check the links provided below for detailed instructions on how to clear the DNS cache: How to Clear the Local DNS Cache in Windows How to Clear the Local DNS Cache in Linux How to Clear the Local DNS Cache in Mac OS…

How to change the nameservers for your Swiss domain?

If the nameservers you plan to use for your domain name are not registered with Switchplus, you will have to register them. To complete the task navigate to http://www.switchplus.ch/en and log in with your User ID and password. Click on For Providers in the navigation area and select the I am a hosting provider, or I have the appropriate knowledge for performing this activity option. Click on Register Server and enter the necessary details in the appropriate boxes. Once the nameservers have been registered, you are able to assign them to your domain name. Proceed as follows: Go to http://www.switchplus.ch/en and enter your login credentials. Follow the Administer or Terminate link under the Domain Names section. Then select the domain name(s) for which you wish to assign the new nameservers. Click on Edit Marked Lines . You can allocate a nameserver in the corresponding menu, or click on Other and enter a new name server. Once the nameserver has been entered, click on Continue . You will see your settings. Check the data. Click on Continue again to save the configuration and confirm the entry.  …

What is a PTR record and how to add one?

You can think of the PTR record as an opposite of the A record. While the A record points a domain name to an IP address, the PTR record resolves the IP address to a domain/hostname. PTR records are used for the reverse DNS (Domain Name System) lookup. Using the IP address you can get the associated domain/hostname. An A record should exist for every PTR record. The usage of a reverse DNS setup for a mail server is a good solution. Some external mail exchange servers make reverse DNS lookups before accepting messages originating from your mail server. You can check whether there is a PTR record set for a defined IP address. The syntax of the commands on a Linux OS are: dig -x IP or host IP For example, you can run the following commands in your Linux terminal: dig -x 209.85.102.36 and the result would be: ; <<>> DiG 9.5.1-P2.1 <<>> -x 209.85.102.36 ;; global options: printcmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 41537 ;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 2 ;; QUESTION SECTION: ;36.102.85.209.in-addr.arpa. IN PTR ;; ANSWER SECTION: 36.102.85.209.in-addr.arpa. 7200 IN PTR serv01.siteground.com. ;; AUTHORITY SECTION: 102.85.209.in-addr.arpa. 7200 IN NS ns1.ev1servers.net. 102.85.209.in-addr.arpa. 7200 IN NS ns2.ev1servers.net. or host 209.85.102.36 and the result would be: 36.102.85.209.in-addr.arpa domain name pointer serv01.siteground.com. The corresponding command under the Windows OS command prompt is: nslookup IP The reverse DNS lookup for IP version 4 uses a special domain - in-addr.arpa. , while the lookup towards IPs version 6 uses ip6.arpa. . Detailed explanation of the reverse DNS lookup can be found in the following article: http://en.wikipedia.org/wiki/Reverse_DNS_lookup Currently we provide reverse DNS setup using PTR records on our Cloud and  Dedicated servers , where all the server system resources are solely reserved for your account(s). The rDNS service is provided for free and it can be requested by posting a ticket in the Domain/DNS issues category. There can be only one PTR record per IP address. Multiple PTR records can not be set for one…

What are .tel domain names?

The . tel top level domain allows you to create a virtual address book or a virtual business card, storing a variety of contact information online. Why is this so attractive? .tel domains store your contact information directly in the DNS which can then be universally accessible. This stands in contrast to the typical use of the DNS for other domains, in which the DNS only provides a mapping between domain names and IP addresses. In other words, the .tel domain allows you to store all your contact information online (phone numbers, email contacts, social networks, GPS coordinates and more) without having a hosting account but rather through the innovative technology of using the DNS for storing information. .tel domains are accessible from the web via any browser, and even through an iPhone, BlackBerry or any other mobile internet device. Here is how .tel domains look online: The backend management system is very easy to navigate and edit. All in all, one huge advantage of the .tel domain is that you can go online with the least possible effort – just put your contact information and it is online within a couple of minutes. Here is how the control panel looks like: SiteGround customers can register . tel domain names from their SiteGround Customer Area > Order > New Domain section.…

Domain name status codes explained

The status of a domain name can be seen in its whois information. To check the whois details of a domain name, you can use an online whois check tool such as whois.domaintools.com . In this article we will explain what the most common domain status codes mean: ACTIVE : This status is set by the registry. The domain name can be modified by the registrar and can be renewed. The domain will be included in the DNS zone if it has been pointed to at least one name server. REGISTRY-LOCK : This status is set by the registry. The registrar cannot modify or delete the domain but it can be renewed. The REGISTRY-LOCK status must be removed by the registry for the registrar to be able to modify the domain. The domain will be included in the DNS zone if it has been pointed to at least one name server. REGISTRAR-LOCK : This status is set by the sponsoring registrar. The domain can not be modified or deleted but it can be renewed. The registrar must remove the the REGISTRAR-LOCK status to modify the domain. The domain will be included in the DNS zone. REGISTRY-HOLD : This status is set by the registry. The domain can not be modified or deleted by the registrar but it can be renewed. The REGISTRY-HOLD status must be removed by the registry for the registrar to be able to modify the domain. The domain will not be included in the DNS zone. REGISTRAR-HOLD : This status is set by the sponsoring registrar. The domain can not be modified or deleted but it can be renewed. The registrar must remove the REGISTRAR-HOLD status to modify the domain. The domain will not be included in the DNS zone. REDEMPTIONPERIOD : This status is set by the registry when the registrar requests the deletion of the domain name from the registry. The domain will not be included in the DNS zone. The domain name can not be purged or modified, it can only be restored. The domain can remain in this status for a maximum of 30 calendar days. PENDINGRESTORE : This status is set by the registry when the registrar requests restoration of a domain name which is in REDEMPTIONPERIOD status. The domain will be included in the DNS zone. Registrar requests to modify the domain will be rejected. The domain will remain in this status while the registry waits for the registrar to provide the required restoration documentation. If the registrar fails to confirm the restoration request by providing the required documentation to the registry within 7 calendar days, the domain will revert to REDEMPTIONPERIOD status. If the registrar provides documentation to the registry within 7 calendar days to confirm the restoration request, the domain status will be set to ACTIVE by the registry. PENDINGDELETE : This status is set by the registry after a domain has been set in REDEMPTIONPERIOD status and the domain has not been restored by the registrar. The domain will not be included in the DNS zone. All registrar requests to modify or otherwise update the domain in this status will be rejected. The domain will be purged from the registry database after being in this status for 5 calendar…

I cannot see the whois info for my .ca domain

The latest CIRA policy is that any modification to the whois info for .ca domain names is visible only on the specific registrar WHOIS lookup. The WHOIS details change can not be performed more often that 60 days. Thus any contact details won't be visible on the global WHOIS search engines. If you are a SiteGround customer and you wish to make changes to the WHOIS information for your domain, you can do so via the My Accounts section for your User Area with SiteGround clicking the Manage button for the domain…

I want to change the administrative mail for my .EU domain

Due to the specific policies for .EU domains, a change in the administrative mail can be made only through our registrar's internal system. If you wish to change the administrative mail for your .EU domain, please open a support ticket through your Help Desk and provide us with the new administrative mail you wish to use. We'll take care of the rest…

I have received a notification about updating my domain Whois information. What is this notification for?

It may happen that you receive a notification with one of the following subjects: “WHOIS Data Confirmation for yourdomainname.com” OR “Important Notice: Please Verify Contact Data for your Domain Name(s)” These are email reminders to keep your domain name information up to date. The emails are sent from our partnering Domain Registrar on behalf of SiteGround. Sending such reminders is a standard practice adopted by ICANN (The Internet Corporation for Assigned Names and Numbers) and all accredited registrars should comply with this procedure in order to help customers keep their domain ownership information accurate. If your domain name information is accurate and up to date, you do not need to take any further actions. However, if you wish to update your domain information, all you need to do is to log in your SiteGround Customer area and go to the domain name management section. From there, you can easily perform the necessary changes. Please note that the domain name registrant information identifies you as the owner of the domain. This is why we always recommend keeping your domain name information up to date at all times. If your domain name is not registered by SiteGround, please contact your registrar for further information.…

Is it possible to have SRV DNS records with SiteGround?

Yes, Siteground supports SRV domain records. To request them simply open a ticket in the general Technical Issues category in the Help Desk. Make sure to provide us with the full SRV details in BIND compatible format. Here is an example: _xmpp-server._tcp.mydomain.com. IN SRV 5 0 5269 xmpp-server.l.google.com. _xmpp-server._tcp.mydomain.com. IN SRV 20 0 5269 xmpp-server1.l.google.com. _xmpp-server._tcp.mydomain.com. IN SRV 20 0 5269 xmpp-server2.l.google.com. _xmpp-server._tcp.mydomain.com. IN SRV 20 0 5269 xmpp-server3.l.google.com. _xmpp-server._tcp.mydomain.com. IN SRV 20 0 5269 xmpp-server4.l.google.com. _jabber._tcp.mydomain.com. IN SRV 5 0 5269 xmpp-server.l.google.com. _jabber._tcp.mydomain.com. IN SRV 20 0 5269 xmpp-server1.l.google.com. _jabber._tcp.mydomain.com. IN SRV 20 0 5269 xmpp-server2.l.google.com. _jabber._tcp.mydomain.com. IN SRV 20 0 5269 xmpp-server3.l.google.com. _jabber._tcp.mydomain.com. IN SRV 20 0 5269…

How do I find out that my domain name points correctly?

In case the domain name is being transferred from another registrar, or you have changed the DNS servers so that they point to your account with us, you can check if the propagation is over by using the ping utility. a. If you are using Microsoft ® Windows operating system, please click the Start button. Then, select the Run tab, and in the space provided type in cmd and click OK . A new window will appear, where you need to type in the following: ping yourdomain.com where yourdomain.com is the domain name you wish to host with SiteGround.com. If the IP address located in your Customer Area is present in the output of this command, then the domain name is pointing correctly. b. In case you are using a PC running UNIX/Linux/Mac , please open a console and type in ping yourdomain.com Again, the presence of the IP address from the Customer Area in the output shows that propagation is over. Please note that if you have just transferred an account from a previous provider, typing in the respective domain name could take you to your previous hosting account. Using the ping utility ensures that this is not the case – it displays the actual address to which your domain name…

How to check where a DNS Record is pointing to?

In order to check a DNS record for your domain please use a third party tool such as: http://www.viewdns.info/ If you have any DNS questions/problems, you may ask your host for assistance. SiteGround has long experience in dealing with various DNS issues. If you sign up for a hosting account with us, you will have no DNS problems…

How to edit my private DNS?

In case you'd like to make changes to your Private DNS, you need to contact your DNS service provider. If you are using SiteGround web hosting services, please post your request from your Customer area -> Get support -> Report a hosting related issues under the category Domain name change…

How to point my domain to another IP?

In order to point your domain to another IP you have to change its DNS records. Usually this means changing your A record. For more information please check this URL: https://www.siteground.com/kb/How_to_change_my_A_record/ …

How to add a wildcard DNS record?

Wildcard subdomains are useful when you wish to redirect all visitors to your main website regardless of what subdomain they access your website through. This is also useful when someone mistypes www for example and writes ww.yourdomain.com . In other words, with wildcard subdomains it won't matter whether someone accesses your site through ww.yourdomain.com or wwwwww.yourdomain.com . Here are three ways to enable wildcard subdomains for your website: 1) The easiest way to enable wildcard subdomains is to create a subdomain *.yourdomain.com . SiteGround customers can do this from their cPanel > Subdomains. You should make sure that the subdomain's Document Root is public_html . 2) If you are using cPanel and you have access to WHM, you can log in to WHM and go to Edit DNS Zone . Select the domain you wish to modify from the list of available websites. Under Add New Entries Below this Line you should fill in the fields so that they look like: *                       14400            IN                     A               1.2.3.4 where 1.2.3.4 is the IP of the account 3) Another way to enable wildcard subdomains is to directly edit the httpd.conf file. (For this you will need root access to the server hosting the account.) Log in as root and open the httpd.conf file (usually this file is located in /etc/httpd/conf ) with a text editor such as vim or nano . Then find the VirtualHost entry for the website. It should look like: <VirtualHost 67.15.245.5> ServerAlias www.yourdomain.com ServerAdmin webmaster@yourdomain.com DocumentRoot /home/yourdoma/public_html/joe ServerName yourdomain.com User yourdoma Group yourdoma BytesLog /usr/local/apache/domlogs/yourdomain.com-bytes_log CustomLog /usr/local/apache/domlogs/yourdomain.com combined ScriptAlias /cgi-bin/ /home/yourdoma/public_html/joe/cgi-bin/ </VirtualHost> The only modification you need to make is change: ServerAlias www.yourdomain.com to ServerAlias *.yourdomain.com …

How to change my A record?

If you are a SiteGround customer, you can manage your domain's A records from your cPanel. To do this, please use the Simple DNS Zone Editor tool to make the necessary changes in the DNS zone for the selected domain name. If you have problems changing your A record, try contacting your web host for assistance. You can always count on Siteground's Support for such problems.…

How do I redirect one domain to another domain name?

Domain name redirections on the DNS level are possible only by using CNAME records. Though in this case it is possible to redirect only subdomains.  For more information on how to set CNAME records for your account please check this link . The other option, provided you have hosting accounts for both domains, is to make the redirect using files. More information on how to do this can be found in these two articles: PHP and HTML redirects Creating redirects through cPanel If you are having problems using redirects at your current host, you can sign up for our cPanel hosting package . SiteGround's support team will happily assist you with any domain redirects you request.…

Can I use a country specific domain name with my hosting account with you?

Yes, it is possible to use a country specific domain name on your hosting account with Siteground. For this purpose follow these steps: Change the DNS servers for the domain in question at your registrar to the ones for your account. You can find the ones for your account from your Customer's arae, My account, Manage - next to your hosting account. Wait 24 hours for the above changes to propagate and take effect. Configure your account to use your new domain. For more information on the available options check this link. …