Domain and DNS Issues

How to add SRV record in cPanel

You can add SRV record from your cPanel by following the steps below: 1. Login to your SiteGround customer area 2. Click on My Accounts section 3. Select the option Go to cPanel --> then Proceed 4. Click on Advanced DNS Zone Editor in the section Domains 5. Go to Add a Record and Choose SRV from the drop down menu 6. You will see the following form: _service._proto.name. TTL class SRV priority weight port target. Each SRV record has the following form: where each of the attributes should have a specific value: - service - the name of the service in question. - proto - the protocol of the service (usually TCP or UDP). - name - the domain name that the record should be valid for (Note: it should end with a dot). - TTL - time to live - priority - lower values mean more preferred. - weight - used for records with the same priority (higher value means more preferred). - port - the number of the port. - target - the hostname of the machine where the service is running (Note: it should end with a dot). TTL, Priority, Weight, Port and Target are straight forward and easy to fill out. The values will be given by the company that will generate the SRV Record for you. The tricky part is that the form has only one field for the name, fields for service and protocol are not included. That is why in the section name, you need to put all 3 of them in the following format: _service._proto.name.…

Com Domain Registration – How to Register .com Domains

It is fast and easy to register a .com domain name. With SiteGround, you even get a free domain name with your hosting account upon registration. You will be asked for the desired domain name during the signup process. If you already have an account and want to register additional domain names, you can do this in your User Area . Once you login go to the Order page and use the Register a Domain box to check if your domain is available for registration. If so, please follow the instructions on that page to register the .com domain you want. Note, that if the desired domain name is taken, you will receive suggestions about similar…

How to update the whois information for a .UK domain

The primary registrar for the .uk domains (including .co.uk, .org.uk, etc.) is Nominet. Their system contains the actual, up-to-date details for these domains. Before you can change the Whois for your .uk domain, you need to first check if the information in our system is in sync with Nominet. You can do this at the whois section of the following site: http://www.nominet.org.uk/ You can log in to your Nominet account and manage your UK domain by requesting a password to be sent at your domain's administrative email via the URL: https://secure.nominet.org.uk/auth/access-your-account.htm l If the information there matches the information that you see in the SiteGround Customer Area -> Domains tab -> Manage (to the right of the domain), this means that the details for the domain in our system are already in sync with the registrar. Then you will be able to update the details via our Customer's Area directly. Note that you won't be able to change the registrant name and organization. These can be changed only directly with…

What is DNS propagation and why does it take so long?

In order to resolve a domain name, it must be registered and pointed to at least two name servers which will host the DNS zone file for the specific domain. These servers are authoritative so when someone on the Internet "asks" for the IP address of the specific domain, the request will first go to the root name servers for the requested TLD (top level domain, for example: .com, .net, .org, etc.). They will reply with the authoritative name servers for the requested domain and the request will go to the server hosting the file with the DNS records where the IP will be resolved from. Each Internet Service Provider maintains its own caching DNS server/s. These servers store the DNS records in their local cache in order to save network traffic from querying the authoritative name servers each time they receive a request for a given domain. So when you request your domain name in your browser, the request goes to the name server of your ISP. It resolves the IP address of your domain from the authoritative name servers and the record is being stored in the local memory of the ISP name server. The stored record remains in the local name server memory according to the settings applied in your DNS zone file and more specifically the value of the  TTL parameter in the SOA record (Start Of Authority). This value is set by default to 14400 seconds (4 hours) in the BIND name server. Often, this value is increased to a day or two, again due to the traffic saving purposes. So when your local name server caches a record from your DNS zone file, it keeps the record in its memory as long as the specified value in the TTL parameter from your zone file. When you make another request for the same record before the TTL time pass, your ISP name server will reply with the stored record rather than querying the authoritative name server again and will do so until the TTL time is reached. After the TTL is reached, it will re-fetch your DNS zone from the authoritative name server for your domain and will start serving the updated records. That is why you need to wait up to approximately a day when you make changes to your DNS zone. While you wait for an updated record to propagate, it is a good idea to flush the local DNS resolver of your PC, since the DNS records may be cached there as well. Check the links provided below for detailed instructions on how to clear the DNS cache: How to Clear the Local DNS Cache in Windows How to Clear the Local DNS Cache in Linux How to Clear the Local DNS Cache in Mac OS…

How to change the nameservers for your Swiss domain?

If the nameservers you plan to use for your domain name are not registered with Switchplus, you will have to register them. To complete the task navigate to http://www.switchplus.ch/en and log in with your User ID and password. Click on For Providers in the navigation area and select the I am a hosting provider, or I have the appropriate knowledge for performing this activity option. Click on Register Server and enter the necessary details in the appropriate boxes. Once the nameservers have been registered, you are able to assign them to your domain name. Proceed as follows: Go to http://www.switchplus.ch/en and enter your login credentials. Follow the Administer or Terminate link under the Domain Names section. Then select the domain name(s) for which you wish to assign the new nameservers. Click on Edit Marked Lines . You can allocate a nameserver in the corresponding menu, or click on Other and enter a new name server. Once the nameserver has been entered, click on Continue . You will see your settings. Check the data. Click on Continue again to save the configuration and confirm the entry.  …

How to restart your domain transfer if it has failed due to wrong EPP code?

If you are notified by our system that your domain name transfer has failed due to a wrong EPP code, you should contact your domain name's current registrar and ask them to generate a new EPP code for you. Once you receive the new code you should post a ticket in our Help Desk -> General Problems category and provide the SiteGround team with the domain in question and its new EPP code. Then we will apply the new EPP code for the domain transfer and restart the…

How can I transfer a domain name from one SiteGround account to another?

In order to transfer a domain name from one SiteGround account to another, you need to post a support ticket with your request. You can do so via your Customer Area -> Support -> Open a Support Ticket -> Billing category Note that the request must be posted from the customer area that currently has the domain name. In the ticket you should specify the domain name that you would like to be moved and the destination account where you would like the domain name to be moved to.…

How to transfer my domain name from Register.com to SiteGround?

When you sign up for a hosting account at SiteGround with an existing domain name, it is recommended to transfer the domain name to us. This way you will be able to manage the domain name directly through your SiteGround Customer Area. We will notify you through e-mail messages when the renewal date is coming. You will not miss to renew the domain name and risk the web site to become inaccessible. Also, you will be able to use the domain name with a private DNS and benefit from our Google Apps manager. Additionally, we offer an exclusive domain name transfer offer for the major domain name extensions. Once the domain name is transfered, you will get one year of a free domain name renewal. More about the exclusive offer and the domain name transfer fee can be found in the following Knowledge Base article: https://www.siteground.com/kb/What_is_the_fee_for_domain_transfers_and_what_is_included_in/ The steps which you must follow in order to initiate the domain name transfer are listed in the following Knowledge Base article: https://www.siteground.com/kb/I_want_to_transfer_my_domain_what_should_I_do/ In the following paragraphs we will provide the specific steps which should be followed at the Register.com's end in order to prepare the domain name for the transfer. First, you should unlock the domain. Log in your Register.com Account . Select the domain name which should be unlocked and click on the Disable Domain Lock option in the enable/disable domain lock section. Click on the corresponding Continue buttons. Next, you should get the domain name authorization (EPP) code. It can be obtained by calling the Register.com's Business Center. The contact details can be found on the Register.com web site . When the above steps are completed, allow up to one day for the domain name status to be changed and initiate the domain name transfer from the SiteGround Customer Area->Order section->Domain Transfer . You will receive an approval e-mail at the domain's administrative e-mail account. Use the confirmation link in it to approve the domain name transfer. Then it will take up to 5 business days for the domain name to be transferred to SiteGround. If you get an e-mail from the losing registrar asking you to reject the transfer you can simply ignore it.…

How to transfer my domain name from Moniker to SiteGround?

When you sign up for a hosting account at SiteGround with an existing domain name, it is recommended to transfer the domain name to us. This way you will be able to manage the domain name directly through your SiteGround Customer Area. We will notify you through e-mail messages when the renewal date is coming. You will not miss to renew the domain name and risk the web site to become inaccessible. Also, you will be able to use the domain name with a private DNS and benefit from our Google Apps manager. Additionally, we offer an exclusive domain name transfer offer for the major domain name extensions. Once the domain name is transfered, you will get one year of a free domain name renewal. More about the exclusive offer and the domain name transfer fee can be found in the following Knowledge Base article: https://www.siteground.com/kb/What_is_the_fee_for_domain_transfers_and_what_is_included_in/ The steps which you must follow in order to initiate the domain name transfer are listed in the following Knowledge Base article: https://www.siteground.com/kb/I_want_to_transfer_my_domain_what_should_I_do/ In the following paragraphs we will provide the specific steps which should be followed at the Moniker's end in order to prepare the domain name for the transfer. Log in the Moniker Account and from the left menu, under the Manage Domains label click on View Domains . Using the check boxes besides the domains select these of them which you want to transfer. Next, click on the Transfer Out link located in the upper right part of the page. From the drop-down menu pick the Reason For Transferring Out option and type a comment in the provided text box. Click on the corresponding checkbox to confirm that you agree with the Moniker's Transfer Out Policy and Services Agreement . Press the Save button to complete the domain name transfer request. The domain name will be automatically unlocked. When the above steps are completed, allow up to one day for the domain name status to be changed and initiate the domain name transfer from the SiteGround Customer Area->Order section->Domain Transfer . You will receive an approval e-mail at the domain's administrative e-mail account. Use the confirmation link in it to approve the domain name transfer. Then it will take up to 5 business days for the domain name to be transferred to SiteGround. If you get an e-mail from the losing registrar asking you to reject the transfer you can simply ignore it.…

How to transfer my domain name from Enom to SiteGround?

When you sign up for a hosting account at SiteGround with an existing domain name, it is recommended to transfer the domain name to us. This way you will be able to manage the domain name directly through your SiteGround Customer Area. We will notify you through e-mail messages when the renewal date is coming. You will not miss to renew the domain name and risk the web site to become inaccessible. Also, you will be able to use the domain name with a private DNS and benefit from our Google Apps manager. Additionally, we offer an exclusive domain name transfer offer for the major domain name extensions. Once the domain name is transfered, you will get one year of a free domain name renewal. More about the exclusive offer and the domain name transfer fee can be found in the following Knowledge Base article: https://www.siteground.com/kb/What_is_the_fee_for_domain_transfers_and_what_is_included_in/ The steps which you must follow in order to initiate the domain name transfer are listed in the following Knowledge Base article: https://www.siteground.com/kb/I_want_to_transfer_my_domain_what_should_I_do/ In the following paragraphs we will provide the specific steps which should be followed at the Enom's end in order to prepare the domain name for the transfer. First, you need to unlock your domain name. Log in the Enom Account Manager and navigate to Domains Menu->My Domains . Click on the chosen domain name in order to open the Domain Control Panel . Click on General Settings and select the Disable option next to the Registrar-Lock. At the end click on the Save button. Then you should get the domain name authorization (EPP) code. Enter the domain name in the quickly manage this domain field. Click on the General Settings->Email Auth Code to Registrant option. The code will be sent to the administrative contact e-mail account. Make sure that this is a valid e-mail address and it functions correctly. When the above steps are completed, allow up to one day for the domain name status to be changed and initiate the domain name transfer from the SiteGround Customer Area->Order section->Domain Transfer . You will receive an approval e-mail at the domain's administrative e-mail account. Use the confirmation link in it to approve the domain name transfer. Then it will take up to 5 business days for the domain name to be transferred to SiteGround. If you get an e-mail from the losing registrar asking you to reject the transfer you can simply ignore it.…

How to transfer my domain name from Dotster to SiteGround?

When you sign up for a hosting account at SiteGround with an existing domain name, it is recommended to transfer the domain name to us. This way you will be able to manage the domain name directly through your SiteGround Customer Area. We will notify you through e-mail messages when the renewal date is coming. You will not miss to renew the domain name and risk the web site to become inaccessible. Also, you will be able to use the domain name with a private DNS and benefit from our Google Apps manager. Additionally, we offer an exclusive domain name transfer offer for the major domain name extensions. Once the domain name is transfered, you will get one year of a free domain name renewal. More about the exclusive offer and the domain name transfer fee can be found in the following Knowledge Base article: https://www.siteground.com/kb/What_is_the_fee_for_domain_transfers_and_what_is_included_in/ The steps which you must follow in order to initiate the domain name transfer are listed in the following Knowledge Base article: https://www.siteground.com/kb/I_want_to_transfer_my_domain_what_should_I_do/ In the following paragraphs we will provide the specific steps which should be followed at the Dotster's end in order to prepare the domain name for the transfer. First, you need to unlock your domain name. Log in the Dotster account and navigate to My Domains Tab . Using the check boxes besides the domains select these of them which you want to be unlocked. From the drop-down menu regarding the management options which you want to perform pick the Select Unlock Lock these domains option. Later, proceed with the obtaining of the domain name authorization (EPP) code. Log in the Dotster account and navigate to My Domains Tab . Check the corresponding boxes of the domains for which you need the EPP code. From the drop-down menu regarding the management options which you want to perform pick the Retrieve Authorization code option and click on the Go button. The EPP code will be sent to the domain owner's e-mail address. Make sure that this is a valid e-mail address and it functions correctly. When the above steps are completed, allow up to one day for the domain name status to be changed and initiate the domain name transfer from the SiteGround Customer Area->Order section->Domain Transfer . You will receive an approval e-mail at the domain's administrative e-mail account. Use the confirmation link in it to approve the domain name transfer. Then it will take up to 5 business days for the domain name to be transferred to SiteGround. If you get an e-mail from the losing registrar asking you to reject the transfer you can simply ignore it.…

How to transfer my domain name from HostMonster to SiteGround?

When you sign up for a hosting account at SiteGround with an existing domain name, it is recommended to transfer the domain name to us. This way you will be able to manage the domain name directly through your SiteGround Customer Area. We will notify you through e-mail messages when the renewal date is coming. You will not miss to renew the domain name and risk the web site to become inaccessible. Also, you will be able to use the domain name with a private DNS and benefit from our Google Apps manager. Additionally, we offer an exclusive domain name transfer offer for the major domain name extensions. Once the domain name is transfered, you will get one year of a free domain name renewal. More about the exclusive offer and the domain name transfer fee can be found in the following Knowledge Base article. The steps which you must follow in order to initiate the domain name transfer are listed in the following Knowledge Base article: In the following paragraphs we will provide the specific steps which should be followed at the HostMonster's end in order to prepare the domain name for the transfer. First, if there is a privacy protection enabled for your domain name you should turn it off. Log in the HostMonster Account Manager . Navigate to Domains->Domain Manager . Mark the checkbox of the domain for which you want to disable the privacy protection. Open the Privacy tab and click on the Click here to disable privacy on your domain link. Next, unlock the domain name. Log in the HostMonster Account Manager . Navigate to Domains->My domain names . Click on the domain which you plan to transfer. If the privacy protection is enabled, turn it off as per the above instructions. Open My Products section->Manage Domains and pick the domain which you want to unlock. Click on the Locking link. Select Unlock and change the domain name status to unlocked. Confirm the modifications by clicking on the OK buttons. The last action which should be performed is to get the domain name authorization (EPP) code. Navigate to Domains->My domain names and click on the chosen domain. Click on Send by email in the Authorization Code section. Click on the OK button. Log in the HostMonster Control Panel . Navigate to Account and Domain Management->Domain Manager . Pick the domain which should be transfered and click on the Edit Public Information icon. Choose the Retrieve EPP Code option. When the above steps are completed, allow up to one day for the domain name status to be changed and initiate the domain name transfer from the SiteGround Customer Area->Order section->Domain Transfer . You will receive an approval e-mail at the domain's administrative e-mail account. Use the confirmation link in it to approve the domain name transfer. Then it will take up to 5 business days for the domain name to be transferred to SiteGround. If you get an e-mail from the losing registrar asking you to reject the transfer you can simply ignore it.…

How to transfer my domain name from GoDaddy to SiteGround?

When you sign up for a hosting account at SiteGround with an existing domain name, it is recommended to transfer the domain name to us. This way you will be able to manage the domain name directly through your SiteGround Customer Area. We will notify you through e-mail messages when the renewal date is coming. You will not miss to renew the domain name and risk the web site to become inaccessible. Also, you will be able to use the domain name with a private DNS and benefit from our Google Apps manager. Additionally, we offer an exclusive domain name transfer offer for the major domain name extensions. Once the domain name is transferred, you will get one year of a free domain name renewal. In the following Knowledge Base article can be found more information about the exclusive offer and the domain name transfer fee . Here are the steps, which you must follow in order to initiate the domain name transfer . In the following paragraphs we will provide the specific steps which should be followed at GoDaddy's end in order to prepare the domain name for the transfer.  First, you need to turn off the Domains by Proxy functionality at GoDaddy's end. This can be completed through the GoDaddy's Account Manager . Navigate to the Domain Names section->My Domains->Domains tab. Select the chosen domain name and click on the Manage link in the domains' details area. The Domains by Proxy page will be opened and you will be prompted for the corresponding login credentials. In the new page you can cancel the Domains by Proxy functionality by selecting the proper checkbox and confirming the modifications.    Next, you need to unlock the domain. Open the My Products section and click on Domains . Select the checkboxes besides the domains which you want to modify. Above the list of the domains there is a Locking link. Click on it and deselect the domains which should be unlocked. Confirm the modifications by clicking on the OK buttons. The last step which should be completed is to obtain the domain name authorization (EPP) code. Open the My Products section and click on Domains . Pick the domain for which you need the EPP code and in the Authorization Code field click on the Send by Email link. Click twice on the OK buttons.   When the above steps are completed, allow up to one day for the domain name status to be changed and initiate the domain name transfer from the SiteGround Customer Area->Order section->Domain Transfer . You will receive an approval e-mail at the domain's administrative e-mail account. Use the confirmation link in it to approve the domain name transfer. Then it will take up to 5 business days for the domain name to be transferred to SiteGround.   If you get an e-mail from the losing registrar asking you to reject the transfer, you can simply ignore it. …

What is a PTR record and how to add one?

You can think of the PTR record as an opposite of the A record. While the A record points a domain name to an IP address, the PTR record resolves the IP address to a domain/hostname. PTR records are used for the reverse DNS (Domain Name System) lookup. Using the IP address you can get the associated domain/hostname. An A record should exist for every PTR record. The usage of a reverse DNS setup for a mail server is a good solution. Some external mail exchange servers make reverse DNS lookups before accepting messages originating from your mail server. You can check whether there is a PTR record set for a defined IP address. The syntax of the commands on a Linux OS are: dig -x IP or host IP For example, you can run the following commands in your Linux terminal: dig -x 209.85.102.36 and the result would be: ; <<>> DiG 9.5.1-P2.1 <<>> -x 209.85.102.36 ;; global options: printcmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 41537 ;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 2 ;; QUESTION SECTION: ;36.102.85.209.in-addr.arpa. IN PTR ;; ANSWER SECTION: 36.102.85.209.in-addr.arpa. 7200 IN PTR serv01.siteground.com. ;; AUTHORITY SECTION: 102.85.209.in-addr.arpa. 7200 IN NS ns1.ev1servers.net. 102.85.209.in-addr.arpa. 7200 IN NS ns2.ev1servers.net. or host 209.85.102.36 and the result would be: 36.102.85.209.in-addr.arpa domain name pointer serv01.siteground.com. The corresponding command under the Windows OS command prompt is: nslookup IP The reverse DNS lookup for IP version 4 uses a special domain - in-addr.arpa. , while the lookup towards IPs version 6 uses ip6.arpa. . Detailed explanation of the reverse DNS lookup can be found in the following article: http://en.wikipedia.org/wiki/Reverse_DNS_lookup Currently we provide reverse DNS setup using PTR records on our Cloud and  Dedicated servers , where all the server system resources are solely reserved for your account(s). The rDNS service is provided for free and it can be requested by posting a ticket in the Domain/DNS issues category. There can be only one PTR record per IP address. Multiple PTR records can not be set for one…

How to transfer my domain name from Network Solutions to SiteGround?

When you sign up for a hosting account at SiteGround with an existing domain name, it is recommended to transfer the domain name to us. This way you will be able to manage the domain name directly through your SiteGround Customer Area. We will notify you through e-mail messages when the renewal date is coming. You will not miss to renew the domain name and risk the web site to become inaccessible. Also, you will be able to use the domain name with a private DNS and benefit from our Google Apps manager. Additionally, we offer an exclusive domain name transfer offer for the major domain name extensions. Once the domain name is transfered, you will get one year of a free domain name renewal. In the following Knowledge Base article can be found more information about the exclusive offer and the domain name transfer fee . Here are the steps, which you must follow in order to initiate the domain name transfer . Next, we will provide the specific steps which should be followed at Network Solutions' end in order to prepare the domain name for the transfer. In order to disable the private registration with Network Solutions you should log in your Network Solutions account . Open the domain name folder or click on Switch to View All to list all the domains. Click on the chosen domain name. In the Private Registration Status area click on " Turn off private registration ". In order to unlock the domain name and get the authorization (EPP) code, click on the Domains menu tab. Click on the Manage Domain Names link. Pick the domain which you want to transfer. In the Domain Protect area click on " Turn Off and Request Authorization ". Select the Off radio button and click on the Save button. When the above steps are completed, allow up to one day for the domain name status to be changed and initiate the domain name transfer from the SiteGround Customer Area-> Order section->Domain Transfer . You will receive an approval e-mail at the domain's administrative e-mail account. Use the confirmation link in it to approve the domain name transfer. Then it will take up to 5 business days for the domain name to be transferred to…

What are .me domain names?

. me domain names are currently one of the most attractive and hottest domain names on the market.  .me is the country code top level domain for Montenegro. Initially, . me domains were available only to individuals who are Montenegro citizens. Fortunately, this requirement has been removed and today . me TLD is available for registration to everyone. It is attractive as it can be utilized both as a personalized web address and as a catchy business marketing tool. . me domains are great for personalized domains, call-to-action domains, and social network activities. . me domains are also a preferred choice for blogs, resumes, and personal pages. SiteGround customers can register . me domain names from their SiteGround Customer Area > Order > New Domain section.…

What are .mobi domain names?

dotMobi is the first and only top level domain designed to help users find internet content that will work on their mobile phones. Browsing through mobile phones is getting more and more popular and dotMobi domains are used to create a website that is specifically designed for mobile browsing. There are currently more than 1.1 million web sites designed for mobile users, and that number is continuing to grow at an incredibly fast pace. dotMobi websites are normally created as an addition to your main site and are smaller, more concise and faster. Of course, you can just park your . mobi domain to your main website while you are preparing the mobile version of the site. In this way you will also protect your brand from competitors who might wish to take advantage of the name recognition generated by your main domain. The main advantage of dotMobi for users is that they are theoretically guaranteed a site optimized for usage on the go. dotMobi websites can be easily accessed via a variety of mobile devices, including cell phones, SmartPhones, Windows Mobile Devices, RIM devices and more. To easily optimize your website for mobile browsing, the dotMobi community has created useful resources to guide you through this process: mobiForge - The world's largest independent mobile development community mobiThinking - Global resource for marketers to understand and exploit the new opportunities presented by the mobile web ready.mobi - A tool for testing the mobile readiness of your website DeviceAtlas - The largest and the most accurate mobile device database available mobiEmulator - A tool for checking how your website looks to a typical mobile phone user. SiteGround customers can register . mobi domain names from their SiteGround Customer Area > Order > New Domain…

What are .tel domain names?

The . tel top level domain allows you to create a virtual address book or a virtual business card, storing a variety of contact information online. Why is this so attractive? .tel domains store your contact information directly in the DNS which can then be universally accessible. This stands in contrast to the typical use of the DNS for other domains, in which the DNS only provides a mapping between domain names and IP addresses. In other words, the .tel domain allows you to store all your contact information online (phone numbers, email contacts, social networks, GPS coordinates and more) without having a hosting account but rather through the innovative technology of using the DNS for storing information. .tel domains are accessible from the web via any browser, and even through an iPhone, BlackBerry or any other mobile internet device. Here is how .tel domains look online: The backend management system is very easy to navigate and edit. All in all, one huge advantage of the .tel domain is that you can go online with the least possible effort – just put your contact information and it is online within a couple of minutes. Here is how the control panel looks like: SiteGround customers can register . tel domain names from their SiteGround Customer Area > Order > New Domain section.…