Payments (10 Articles)

Can I Pay Monthly?

You can pay monthly for your Cloud Hosting and Dedicated Server accounts. For our shared plans - StartUp, GrowBig and GoGeek, the minimum subscribtion period is 1…

Can I Pay with PayPal?

Yes, you can use PayPal to pay for your hosting services, even though it's not listed on our order pages. Simply contact our Sales department via the Live Chat button on top of the site in order to pay using…

Most common reasons for a payment to fail

Below you can find a list with the most common reasons for a failed payment for any of our services. 1. Double check the credit card information you have entered. You may have written a number wrong which will prevent our system from recognizing your card correctly. 2. Check whether your credit card has not expired. If this is the case, you should contact your bank for additional assistance. 3. Depending on the country in which you are located you might have to call your bank to authorize your credit card for online, cross-border or overseas transactions. 4. Some credit cards have limits for the maximum sum that can be withdrawn in a single transaction. If you are purchasing many services at once, this can be a reason for the payment to fail. In such case you can contact our Sales Department via the Live Chat button on our main website - http://www.siteground.com in order to receive different links to pay for the desired services separately. 5. Last but not least, note that you should be able to receive detailed information for any failed or successful transaction from your bank. If a payment fails, do not hesitate to contact your bank and request this…

I do not recognize a charge on my credit card.

SiteGround takes special care in avoiding duplicate or unauthorized charges. A history of all your payments is available in your SiteGround Customer Area. If there is a charge you do not recognize, please visit the Billing section of your Customer Area and click on Payments History . All transactions should be listed with the respective amounts and description. If you have several accounts with SiteGround that are listed in separate customer areas, make sure that you check the Payments History for each. If your payments history does not reflect the charge on your credit card, please report it immediately to our Billing Department by posting a support ticket in the online HelpDesk->Billing/Renewal…

How do I get an invoice for my purchase?

You can easily get an invoice for any of your purchases so far. To do so: 1. Log in to your User Area . 2. Go to Billing tab. 3. Proceed to View Payments . 4. You will be redirected to the Payment History tab, where you will see a list of your payments. 5. Click on the " Invoice " button situated on the right of the payment for which you want to get an invoice. By following these steps you will be able to get an invoice for any of your payments made to…

What payment methods do you accept?

We accept directly the following types of credit card payments: VISA and MasterCard. After submitting your order, you will be prompted to fill in your billing information and will be able to choose your credit…

How to check my payments history?

You can easily check your payments history from your Customer Area. To do so: 1. Log in to your Customer Area 2. Go to Billing Section 3. Click on Payment History You will be able to review all your payments so far and get an invoice for each one if you need…

How can I get an invoice and check my payments history?

In order to get an invoice and check the payments history for your account, you should: Log in to your Customer Area Click on the " Billing Section " button Use the " Payments History " section in order to have information about your payments and generate invoices. In the " View Upcomming Renewals " section you can get more information about upcomming renewals and manage your renewal reminders. …