Other Billing Questions (8 Articles)

How can I track my referees? Do you provide any statistics?

To check if your referral has been correctly recorded, please visit the * Free Hosting * section in your * Customer Area * and click on Free Hosting - Stats in the left-hand side menu. Also note that if the referred person has NOT used your referral link, we won't be able to track the order as referred by you. If you have referred a new client to SiteGround but you have not received any free months of hosting yet, don't worry. Simply provide us with the name of your referral and the domain name of the account he/she registered with us and we will award you accordingly. To do this, please post a ticket to us from your Help Desk, through the Billing/Renewal Issues section. We will review your request within 1 business day.…

My website is showing: This Account Has Been Suspended.

If you see this message when you try to open your website, this means that your hosting account has been suspended. There are several reasons that might lead to this: 1. Your web hosting account has expired. 2. The account has been suspended by your host for some reason (e.g. violation of the Terms of Use, server resource overusage, etc). This may be the perfect time to consider changing hosts. SiteGround has long experience in providing web hosting services for all kinds of sites - from small personal sites to large business portals. We always show maximum understanding to each and every customer and his/her needs. If you wish to switch hosts because you are not happy with your current one, SiteGround will happily welcome you. By signing up for an account with us , you can have the site from your previous host transferred to us for free . We'll also ensure that your site is configured to work properly on our servers. If your hosting account has been suspended for server resource overusage, this means that your account is not suitable for a shared server. Fortunately, SiteGround offers a whole range of dedicated servers and cloud solutions  which will readily meet your site's growing resource…

How can I update the information for my SiteGround account?

We recommend to keep your account information up to date, since email is our main means of communication with our customers. Therefore, please always make sure that your account information and email address are correct. You can update your information from the My Details section. It is situated in the upper right corner of your Customer Area.  …

I recently referred a friend to siteground.com. He just started a website with you. How can I get credit for this referral towards free hosting?

Customers referring other customers to SiteGround are being automatically awarded with the free months of hosting according to the promotion. If you want to check the amount of months earned, please log into your Customer Area and goto the Free Hosting section. At the left menu you will find the "Free Hosting - Stats"option. Please note that, in order to participate in the free hosting program, you have to place any of our banners/text links on your website. Normally, this is the way the program works. You place any of the banners, your referees sign up for an account with us through your banner and our automatic tracking system tracks the referral and awards you the deserved months. To read more for the program, you can log in your user area and proceed to the field Free Hosting on the left on the main user area page. If you are interested in placing a banner on your website, please let us know. We will save you time and effort and ask our designer place the banner for you.…

Please change my primary domain name.

You can easily change the primary domain name for your hosting account. In order to do so, you should go to your SiteGround Customer Area > My Accounts > Manage Account (for the account whose primary domain you wish to change) > Change Primary Domain. Read carefully the changes that will be made to your account and if you understand and agree to them, tick the check box to confirm it. Then type the new domain name and complete the process by clicking on the Confirm domain change button. Please make sure you have typed in your new domain name correctly before submitting it so that you do not need to go through this process again. Please note that if the new domain name is not registered, you will need to register it first. You can do so from your Customer Area , the Order …

I want my accounts merged/split.

Splitting and merging of your existing accounts is possible and can be done. You should post a ticket with your request from your Customer's Area -> Help Desk. SiteGround Support will perform the operation for you.…

Where do I change my details

In order to change your Customer Area password and your account information such as names and addresses you have to: 1. Login into your Customer Area 2. Click on the "My Details" link at the top right corner of the page. 3. Use the "Change" buttons in order to alter the information you need. In case you do not remember the login details for your Customer Area you can use the "Password Lookup" link at: https://www.siteground.com/customer_login.htm…