Billing Questions

Can I Pay Monthly?

You can pay monthly for your Cloud Hosting and Dedicated Server accounts. For our shared plans - StartUp, GrowBig and GoGeek, the minimum subscribtion period is 1…

Can I Pay with PayPal?

Yes, you can use PayPal to pay for your hosting services, even though it's not listed on our order pages. Simply contact our Sales department via the Live Chat button on top of the site in order to pay using…

How to remove my credit card info from my account?

All hosting accounts offered by SiteGround are set on automatic recurring billing. This is made for the convenience of our customers. Thus they do not have to worry about expiration and possible suspension of the service due to missed renewal payment. However, we understand that some people don't feel comfortable knowing that their credit card info is kept somewhere. Although our system is perfectly safe (we're fully PCI compliant ) and there is no reason to worry, there is no problem to remove your cc details from it. Thus, if you want to remove your credit card from the automatic billing for your account simply post a ticket to our support team or contact us over the live chat and request that we do this for you. Please note that removing your credit card means that we won't be able to bill you for your account and it won't be renewed automatically. You should make sure you either renew it manually or contact us so that we can help you with the…

How to stop the automatic billing for my account?

All shared and cloud hosting accounts offered by SiteGround are set on automatic recurring billing. The accounts with 12+ months hosting renewal period are auto-renewed 15 days prior to their expiration. This is made for the convenience of our customers. This way they do not have to worry about expiration and possible suspension of the service due to missed renewal payment. There might be customers who might not be happy with the universal solution. To give such customers an opportunity to decide whether and how to continue with the hosting service, we send early reminders about the upcoming renewal and the expected renewal period. Stopping the automatic billing means that we won’t be able to bill you for your account and it won’t be renewed. If you are sure you want to cancel the automatic billing for your account, you should go to your User Area -> Billing section -> Billing Settings -> Switch off the Autorenewal toggle next to the account or upgrade you want to modify. …

Most common reasons for a payment to fail

Below you can find a list with the most common reasons for a failed payment for any of our services. 1. Double check the credit card information you have entered. You may have written a number wrong which will prevent our system from recognizing your card correctly. 2. Check whether your credit card has not expired. If this is the case, you should contact your bank for additional assistance. 3. Depending on the country in which you are located you might have to call your bank to authorize your credit card for online, cross-border or overseas transactions. 4. Some credit cards have limits for the maximum sum that can be withdrawn in a single transaction. If you are purchasing many services at once, this can be a reason for the payment to fail. In such case you can contact our Sales Department via the Live Chat button on our main website - http://www.siteground.com in order to receive different links to pay for the desired services separately. 5. Last but not least, note that you should be able to receive detailed information for any failed or successful transaction from your bank. If a payment fails, do not hesitate to contact your bank and request this…

If I renew my account before it expires, will the renewal count from the expiration date or from the renewal date?

When you renew your account, no matter whether you renew it exactly on its expiration date or a few days/weeks/months earlier, the renewal will count from the account's expiration date. For example, if your account expires on the 14-th of March 2016 and you renew it for one year on the 6-th of March 2016, then the new expiration date will be 14-th of March 2017, not 6-th of March…

I do not recognize a charge on my credit card.

SiteGround takes special care in avoiding duplicate or unauthorized charges. A history of all your payments is available in your SiteGround Customer Area. If there is a charge you do not recognize, please visit the Billing section of your Customer Area and click on Payments History . All transactions should be listed with the respective amounts and description. If you have several accounts with SiteGround that are listed in separate customer areas, make sure that you check the Payments History for each. If your payments history does not reflect the charge on your credit card, please report it immediately to our Billing Department by posting a support ticket in the online HelpDesk->Billing/Renewal…

How do I get an invoice for my purchase?

You can easily get an invoice for any of your purchases so far. To do so: 1. Log in to your User Area . 2. Go to Billing tab. 3. Proceed to View Payments . 4. You will be redirected to the Payment History tab, where you will see a list of your payments. 5. Click on the " Invoice " button situated on the right of the payment for which you want to get an invoice. By following these steps you will be able to get an invoice for any of your payments made to…

How do I cancel my reseller account?

A reseller account may be cancelled only after the reseller requests cancellation with a support ticket submitted to the Billing Department through the HelpDesk. Log in to your Reseller Area and go to the Support tab > Open a Support Ticket . Post the ticket in the Billing category and our representatives will assist you accordingly. You can find more information about Reseller account cancellation and the refund policy in our Terms of Use for the Resellers Hosting Program…

Will I lose my files if I do not renew my hosting account?

If you do not renew your shared hosting account a copy of it will be kept for a maximum of 7 calendar days. After that period the account will be terminated as well as the backup copy of it, which means we will not keep any of your files on the server. Therefore, we advise you to either make sure that you renew your account within 7 days after its expiration, or keep a back-up copy of it, so that you do not risk loosing your…

How can I track my referees? Do you provide any statistics?

To check if your referral has been correctly recorded, please visit the * Free Hosting * section in your * Customer Area * and click on Free Hosting - Stats in the left-hand side menu. Also note that if the referred person has NOT used your referral link, we won't be able to track the order as referred by you. If you have referred a new client to SiteGround but you have not received any free months of hosting yet, don't worry. Simply provide us with the name of your referral and the domain name of the account he/she registered with us and we will award you accordingly. To do this, please post a ticket to us from your Help Desk, through the Billing/Renewal Issues section. We will review your request within 1 business day.…

How do I know when my hosting account is due for renewal?

All shared hosting accounts offered by SiteGround are set on automatic annual renewal. This is made for the convenience of our customers, the greater majority of whom prefer having their accounts renewed on an yearly basis. This way they do not have to worry about expiration and possible suspension of the service every month. Furthermore, our existing customers get a price freeze on their renewals, as well as up to 30 percent discount on the regular price upon renewal. Renewals for periods longer than 1 year are also available for our shared hosting plans. Our customers can renew their shared accounts for 2 or 3 years from their SiteGround Customer Area. All customers receive early reminders about the upcoming renewal and the expected renewal period for their…

My website is showing: This Account Has Been Suspended.

If you see this message when you try to open your website, this means that your hosting account has been suspended. There are several reasons that might lead to this: 1. Your web hosting account has expired. 2. The account has been suspended by your host for some reason (e.g. violation of the Terms of Use, server resource overusage, etc). This may be the perfect time to consider changing hosts. SiteGround has long experience in providing web hosting services for all kinds of sites - from small personal sites to large business portals. We always show maximum understanding to each and every customer and his/her needs. If you wish to switch hosts because you are not happy with your current one, SiteGround will happily welcome you. By signing up for an account with us , you can have the site from your previous host transferred to us for free . We'll also ensure that your site is configured to work properly on our servers. If your hosting account has been suspended for server resource overusage, this means that your account is not suitable for a shared server. Fortunately, SiteGround offers a whole range of dedicated servers and cloud solutions  which will readily meet your site's growing resource…

How can I update the information for my SiteGround account?

We recommend to keep your account information up to date, since email is our main means of communication with our customers. Therefore, please always make sure that your account information and email address are correct. You can update your information from the My Details section. It is situated in the upper right corner of your Customer Area.  …

Does the renewal of my hosting account include a renewal of my email address?

The hosting account renewal covers all the features included in the SiteGround hosting package you use. These are email account, ftp account, MySQL databases, etc. Please note, however, that if the primary domain name you use was not ordered simultaneously with the hosting account,  you will have to renew the domain name separately. In this case, the domain will be listed for renewal as an extra feature in your Customer Area --> My account section--> Additional features…

When will my hosting account be operational after renewal?

If upon expiration your hosting account has been suspended, we will reactivate it as soon as we receive your renewal payment. Your service expiration dates will be set to reflect the renewal period.   If your domain name for that hosting account has also expired, please allow up to 24 hours of propagation before its reactivation. Once this period is over, your website will be up and running again. Domain names that have expired more than 45 days ago, enter the so called " redemption period ". If this is the case with your domain, you cannot renew it automatically. Please post a ticket from your Customer Area > Support > Open a Support Ticket > Billing and our support team will assist…

What payment methods do you accept?

We accept directly the following types of credit card payments: VISA and MasterCard. After submitting your order, you will be prompted to fill in your billing information and will be able to choose your credit…

What is your refund policy?

  • Comments Off on What is your refund policy?
We do have a 30 day money back guarantee for all of our shared hosting plans. Our 30 day money back guarantee gives you peace of mind that our services will meet the expectations set out in the TOS. To the maximum extent applicable under national law and without affecting your rights as a consumer, the money back guarantee is your sole and exclusive remedy should our services fail to meet the expectations set out in this TOS. The following conditions apply to our money back guarantee: Service termination requests must be posted through your User Area; Initial orders for hosting services are covered within thirty days from the day we activate the hervice(s); Renewal orders are not covered; Domain name and Domain Privacy (ID Protect) fees are not refundable and may be due upon cancellation even if waived initially as part of a special promotion; Cloud and Dedicated Hosting Services, Paid Support or Third Party Services are not covered by the money back guarantee; Reseller packages are only covered if the complete Reseller package is cancelled. The guarantee does not apply to termination of individual accounts in a Reseller package. …