Outlook Express / Outlook not Receiving Emails

If you can't receive emails in Outlook there are several common reasons for that.These reasons include, but are not limited to - temporary mail server problems, wrong Outlook Express settings, exceeded space quota of the email account, incorrect MX records of the domain.

Here are some checks you can make in order to locate the reason why you cannot receive email with your Outlook:

Check your mail server connectivity

The standard server ports used for receiving emails through POP3 or IMAP protocols are port 110 and port 143 respectively. If you have problems receiving emails, we recommend that you perform a telnet check of the connection between your computer and the appropriate port depending on the email protocol your Outlook is set to use for receiving emails. For detailed instructions how to check your connection to port 110 or 143 with the most popular OS, you can refer to our IMAP or POP3 refuses connection article.

If the connection test shows server side problems, we would have already been notified by our automatic monitoring system and the problem will be most probably fixed within the next few minutes. If the test shows no problems with the connection, you should investigate the other reasons described below.

Use the correct Mail Client settings:

  • Incoming mail server (POP3/IMAP server): mail.yourdomain.com
  • Outgoing mail server (SMTP server): mail.yourdomain.com
  • Username: the full e-mail address like email@yourdomain.com
  • Password: If you are not sure what your email password is we strongly recommend that you reset it from your cPanel > Email Accounts.

In our Email tutorial you can find detailed instructions for Email password change.
Check Email Quota

If you have exceeded the quota of your email account, you will not be able to receive any more email messages. You should either remove some of the old messages or increase the space quota of your email account.

You can check each account's disk usage from:

cPanel > Email Accounts > Current Accounts section. In the table there is a column called Usage which gives information about the space usage of each mail account.

To change the quota of an account, click on:

cPanel > Email Accounts > Current Accounts > Functions column > Change quota.

Check the MX record of your domain name

The Mail Exchange (MX) record is a part of your DNS zone and it determines which server is currently handling your emails. You can check your MX record from the following website:

http://www.mxtoolbox.com/

If you find that it is configured incorrectly, you should contact your domain name registrar with a request to change this record with the correct one.

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6 Comments

  1. Reply May 6, 2015 / 23:08 Carol RussellSiteGround Team

    For the past two days I have not been able to receive any e-mails.

    • Reply May 7, 2015 / 05:29 Hristo PandjarovSiteGround Team

      Double check your settings and Internet connection. If you still have problems, please contact our support team by opening a ticket. I am sure my colleagues will help you :)

  2. Reply May 9, 2015 / 02:56 sunilSiteGround Team

    My office common mail as configured in 4 different PC , we are receiving mail in all 4 PC some mail landing in PC 1, some mail in PC 2, kindly suggest on this

    • Reply May 9, 2015 / 12:17 Hristo PandjarovSiteGround Team

      Most probably you've configured those computers to access your email via POP3. This means that once one of them gets the message it's no longer present on the server and the others don't get it. Reconfigure all of your apps reading the same email account to use IMAP. This way, the mail will remain on the server unless speciffically deleted.

  3. Reply May 14, 2015 / 00:42 Penny LacySiteGround Team

    I cannot receive email on OUtlook. I get an error telling me that another account is trying to deliver an email or another mail application is trying to access the account.
    Thank you this has been a long term problem.
    Penny Lacy

    • Reply May 14, 2015 / 06:26 Hristo PandjarovSiteGround Team

      That looks like a problem with your PC configuration. I would advise you to get a local specialist to take a look at it :)

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