Outlook Express / Outlook not Receiving Emails

If you can't receive emails in Outlook there are several common reasons for that.These reasons include, but are not limited to - temporary mail server problems, wrong Outlook Express settings, exceeded space quota of the email account, incorrect MX records of the domain.

Here are some checks you can make in order to locate the reason why you cannot receive email with your Outlook:

Check your mail server connectivity

The standard server ports used for receiving emails through POP3 or IMAP protocols are port 110 and port 143 respectively. If you have problems receiving emails, we recommend that you perform a telnet check of the connection between your computer and the appropriate port depending on the email protocol your Outlook is set to use for receiving emails.Β For detailed instructions how to check your connection to port 110 or 143 with the most popular OS, you can refer to our IMAP or POP3 refuses connection article.

If the connection test shows server side problems, we would have already been notified by our automatic monitoring system and the problem will be most probably fixed within the next few minutes. If the test shows no problems with the connection, you should investigate the other reasons described below.

Use the correct Mail Client settings:

  • Incoming mail server (POP3/IMAP server): mail.yourdomain.com
  • Outgoing mail server (SMTP server): mail.yourdomain.com
  • Username: the full e-mail address like email@yourdomain.com
  • Password: If you are not sure what your email password is we strongly recommend that you reset it from your cPanel > Email Accounts.

In our Email tutorial you can find detailed instructions for Email password change.
Check Email Quota

If you have exceeded the quota of your email account, you will not be able to receive any more email messages. You should either remove some of the old messages or increase the space quota of your email account.

You can check each account's disk usage from:

cPanel > Email Accounts > Current Accounts section. In the table there is a column called Usage which gives information about the space usage of each mail account.

To change the quota of an account, click on:

cPanel > Email Accounts > Current Accounts > Functions column > Change quota.

Check the MX record of your domain name

The Mail Exchange (MX) record is a part of your DNS zone and it determines which server is currently handling your emails. You can check your MX record from the following website:

http://www.mxtoolbox.com/

If you find that it is configured incorrectly, you should contact your domain name registrar with a request to change this record with the correct one.

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60 Comments

  1. Reply May 6, 2015 / 23:08 Carol RussellSiteGround Team

    For the past two days I have not been able to receive any e-mails.

    • Reply May 7, 2015 / 05:29 Hristo PandjarovSiteGround Team

      Double check your settings and Internet connection. If you still have problems, please contact our support team by opening a ticket. I am sure my colleagues will help you πŸ™‚

      • Reply March 7, 2016 / 13:45 AlSiteGround Team

        How do we open a ticket?

        • Reply March 7, 2016 / 14:24 Hristo PandjarovSiteGround Team

          You can open a ticket by going to the Support section in your User Area.

      • Reply June 21, 2016 / 10:03 Finola dalySiteGround Team

        Since new outlook I cannot read any emails and all the sections and messages are duplicated.

        Please advise

        F Daly. bristolfinegan@hotmail.co.uk

        • Reply June 24, 2016 / 10:56 Ivan StefanovSiteGround Team

          Finola, I suspect that the issue is related to the new Outlook settings and due to that reason email were downloaded twice. I'd recommend you to delete your mail account and then to re-add it again - please make sure that you'll select IMAP for incoming mail protocol/server, which will guarantee you that email will be downloaded, but copy will be saved on the server, too.

  2. Reply May 9, 2015 / 02:56 sunilSiteGround Team

    My office common mail as configured in 4 different PC , we are receiving mail in all 4 PC some mail landing in PC 1, some mail in PC 2, kindly suggest on this

    • Reply May 9, 2015 / 12:17 Hristo PandjarovSiteGround Team

      Most probably you've configured those computers to access your email via POP3. This means that once one of them gets the message it's no longer present on the server and the others don't get it. Reconfigure all of your apps reading the same email account to use IMAP. This way, the mail will remain on the server unless speciffically deleted.

      • Reply October 15, 2015 / 04:41 SabirSiteGround Team

        I have configured same email id in 3 computers in outlook. All mails are receiving in 1 computer. but, only some mails are getting in other 2 computers. kind request to help. details please..

        • Reply October 16, 2015 / 07:28 Hristo PandjarovSiteGround Team

          Probably one of the clients is configured to use POP3. Switch to IMAP to access your email everywhere.

  3. Reply May 14, 2015 / 00:42 Penny LacySiteGround Team

    I cannot receive email on OUtlook. I get an error telling me that another account is trying to deliver an email or another mail application is trying to access the account.
    Thank you this has been a long term problem.
    Penny Lacy

    • Reply May 14, 2015 / 06:26 Hristo PandjarovSiteGround Team

      That looks like a problem with your PC configuration. I would advise you to get a local specialist to take a look at it πŸ™‚

  4. Reply May 22, 2015 / 13:06 yousafkhanSiteGround Team

    i configur my outlook id my i not recvie my mail but sending acess is ok !pleas sugest me what i do?

    • Reply May 25, 2015 / 05:39 Hristo PandjarovSiteGround Team

      Then your SMTP settings are configured correctly. Double check the incoming protocols - IMAP or POP3 configurations.

  5. Reply May 24, 2015 / 22:17 l0serSiteGround Team

    I am not receiving my email. I know i got an email because the amount of number in my inbox went up by 1. But the email is not appearing. It usually does this and takes 2-3 minutes for it to appear. now it is taking forever.

    • Reply May 25, 2015 / 05:44 Hristo PandjarovSiteGround Team

      Maybe some misconfiguration. I am afraid that I can't tell nothing more based on that information. If you're our customer - please post a ticket in your Help Desk. My colleagues will help you further πŸ™‚

  6. Reply June 6, 2015 / 14:30 KalpanaSiteGround Team

    Hi... I am not able to receive mails in outlook, I checked all the settings as per instructions all the settings are correct. Outgoing mails are going, but not able to get incoming mails. I am able to get mails in webmail but not coming in outlook. Pls. help out..

    • Reply June 8, 2015 / 05:42 Hristo PandjarovSiteGround Team

      If you're our customer, please open a ticket in your Help Desk. My coworkers will happily check your case in details and assist you.

  7. Reply June 8, 2015 / 12:42 SinothileSiteGround Team

    Hi...
    I have not been receiving my E-mail for the past 3 weeks. I have done Everything to fix it. Please help....

    • Reply June 9, 2015 / 06:04 Hristo PandjarovSiteGround Team

      If you're our customer, please post a ticket in your Help Desk. We will happily further assist you.

  8. Reply June 14, 2015 / 10:14 BernieSiteGround Team

    I have outlook and am able to send and receive email and have not been receiving nay error messages. When I open up outlook, it tells me that I have mail coming through eg: 10 emails but only 3 or 4 come through. I never get the right amount of emails that outlook tells me that I am receiving. I have cleaned out my inbox, so know over quota is not the problem. Emails are not going to my junk inbox and I have not had this problem before.

    • Reply June 15, 2015 / 14:16 Martin VelikovSiteGround Team

      I trust this is something strictly related to Outlook functionality and not the email service itself. Possibly outlook detects messages that were already read on another device but are new for the one you are currently using to access your email. All emails from the last check will be detected as new on this device but only the ones that were not actually read will be marked as new/unread.

  9. Reply September 24, 2015 / 07:45 ReveNSiteGround Team

    I have one problem also that my email address don't apply new receive email. And I do it in 4 computer, in one computer that show me different received email. Can you tell me how to fix it Please?

    • Reply September 29, 2015 / 07:20 escalationsSiteGround Team

      Most probably you are downloading all your email on the device where you see the changes and remove the mails from the server. That is why you do not see it on any other device. I would suggest checking your email client options to see if you have choose to "keep the messages on the server".

  10. Reply September 29, 2015 / 14:46 Muhammad Asif ShabbirSiteGround Team

    I have configured my email on mobile and outlook in my laptop as well. I received some emails in outlook and some emails in my mobile. which emails that i receive in my mobile can not be received in outlook. kindly do the needful.

    • Reply October 2, 2015 / 05:45 Hristo PandjarovSiteGround Team

      Probably, you've configured your movile client to work using POP3. Switch to IMAP.

  11. Reply September 30, 2015 / 09:22 mr . b. ThonileySiteGround Team

    Can send e mails from my samsung tablet , but not received any . I went to library and e mail coming through. Conected to 03 OK . CAN USE GOOGLE thanks . barrie.

    • Reply October 2, 2015 / 05:48 Hristo PandjarovSiteGround Team

      Please, post a ticket in your Help Desk so we can see the details about the problem and help you out better.

  12. Reply October 3, 2015 / 03:20 Hector AldereteSiteGround Team

    Quisiera consultar si puedo enviar y recibir correos configurando a traves de Gmail... Saludos..

  13. Reply October 24, 2015 / 22:55 JosephSiteGround Team

    Using Microsoft Office Outlook 2003, never had a problem -- now, I have an 18MB file that is blocking everything from being received -- how can I get rid of this file? Thank you for whatever information you can provide.

    • Reply October 25, 2015 / 12:51 Hristo PandjarovSiteGround Team

      Login to your email account through the webmail client and delete it πŸ™‚

  14. Reply October 29, 2015 / 12:53 AzarSiteGround Team

    Incoming is working fine.. Outgoing not working.. sometimes it's work, sometimes no, What will be the cause..? What is the solution..?

    • Reply November 3, 2015 / 11:30 Ivan YordanovSiteGround Team

      If you are using the correct SMTP host and port you should not be experiencing such issues. I would recommend you to check if your ISP is not blocking some of the SMTP ports, a lot of ISPs are blocking port 25 for example. If you continue to experience such issues - please open a support ticket so we can investigate it in details.

  15. Reply November 19, 2015 / 00:06 VerginiaSiteGround Team

    Since the outlook mail update a few days ago I haven't received and emails. I have never had this problem before and don't know how to fix it. If this question is answered by email I have a problem.

    • Reply November 20, 2015 / 08:25 Hristo PandjarovSiteGround Team

      Please, open a ticket in your Help Desk and we'll do our best to assist you further.

  16. Reply November 21, 2015 / 05:09 VerginiaSiteGround Team

    I'm sorry for the dumb question, Hristo, but where is the Help Desk so I can open a ticket?

    • Reply November 23, 2015 / 08:03 Marina YordanovaSiteGround Team

      If you are a SiteGround customer, you will find the HelpDesk in your Customer Area: https://ua.siteground.com/support/choose_category.htm
      Regards!

  17. Reply December 9, 2015 / 05:04 wasimahmadSiteGround Team

    Dear I configured IMAP in my PC all thing is okay my all messages is coming but suddenly I cannot receive my inbox message but sent item is received ....I also configured this email in another PC as a POP3 ...it working fine so how I can resolve this problem that my IMAP inbox email is coming please help me

    • Reply December 10, 2015 / 08:47 Hristo PandjarovSiteGround Team

      Please, post a ticket in your Help Desk, we will check what's wrong with your account and assist you further!

  18. Reply December 18, 2015 / 20:41 Kim LacroixSiteGround Team

    I use outlook for my email. I cannot receive emails from some iphones. Is there a conflict here?
    Thanks

  19. Reply December 18, 2015 / 20:43 Kim LacroixSiteGround Team

    Just a further comment...the iphone user gets an error return mail message. I double checked everything on their device and all was fine

  20. Reply December 22, 2015 / 15:23 Kiril HristovSiteGround Team

    If your outlook is receiving email in general, then it should be set up correctly. There is no reason for email from iphones to be conflicting. Please test with other devices.

  21. Reply February 10, 2016 / 19:20 raviiSiteGround Team

    i try to configure outlook for my gmail account manually but in final step it is displaying these two errors please any one can solve this issue

    (1st error) Log onto incoming mail server (POP3): Your e-mail server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: -ERR [SYS/TEMP] Temporary system problem. Please try again later. d5mb197647927igo

    (2nd error) Send test e-mail message: None of the authentication methods supported by this client are supported by your server.

    • Reply February 11, 2016 / 16:05 Ivan YordanovSiteGround Team

      You can check the correct Gmail setting for configuring your e-mail client here:

      https://support.google.com/mail/troubleshooter/1668960?hl=en#ts=1665018%2C1665137%2C2769074

      You will need explicitly to enable authentication:

      Requires authentication: Yes

      As Google have specified that if your client does not support SMTP authentication, you won't be able to send mail through your client using your Gmail address.

      Regarding the first error - unfortunately, I cannot say if there is a temporary problem with Gmail. However, looking at the error, I would suggest you to double check if you have entered correct username and password.

  22. Reply February 20, 2016 / 04:47 KylieSiteGround Team

    We have outlook set up ( for the one email address) on our computers and on the outlook app on our phones. We have never had any trouble until both phones (1 android and 1 iphone) stopped receiving mail on 31st dec 2015. We have tried to refresh it. We have uninstalled and reinstalled the app and loaded the email account again but it still only refreshes until 31st Dec and says mailbox is up to date. No error msg appears. Do you have any ideas about how to fix this problem . ? All emails are still coming through fine on our pc's

    • Reply February 23, 2016 / 09:01 escalationsSiteGround Team

      If emails are correctly received on your computer, this must be an issue with the settings on your phone. Since the issue started with the beginning of the new year, I would suggest checking the issue with your mobile carrier.

  23. Reply February 26, 2016 / 10:56 ATADAN OMODINGSiteGround Team

    I am not able to receive any mails for the last five days, yet I comfortably send. No error message is shown.

    • Reply February 29, 2016 / 06:54 Hristo PandjarovSiteGround Team

      Please, post a ticket in your Help Desk and we will help you out πŸ™‚

  24. Reply March 1, 2016 / 02:46 Debra SmithSiteGround Team

    I am not able to receive emails from Malaysia. I have been receiving them for years no problem. I am receiving all other emails. any suggestions please.

    • Reply March 1, 2016 / 12:41 Hristo PandjarovSiteGround Team

      Please, post a ticket in your help desk and provide my colleagues with detailed information about the account you're having issues with and I am sure they will help you out πŸ™‚

  25. Reply March 21, 2016 / 11:19 khamis yakubSiteGround Team

    hi, my problem is that I can't send nor receive emails what could be the problem?.. please help

    • Reply March 21, 2016 / 13:41 Ivan StefanovSiteGround Team

      Most probably the issue is related to the mail settings that you use at Outlook. You can check the correct settings from your cPanel -> Email Accounts -> next to your mail account -> More -> Configure Email Client.

  26. Reply July 8, 2016 / 14:59 PeterSiteGround Team

    Hi, Can someone please help, I have not received an email in 24 hours and can not sent myself and email, Nothing has been changed in my account, this is outlook online can someone look into this for me?

    Thank you

    • Reply July 11, 2016 / 08:35 Hristo PandjarovSiteGround Team

      Please, post a ticket in your Help Desk and we will do our best to assist you.

  27. Reply July 29, 2016 / 02:01 Don ReisSiteGround Team

    Yesterday morning I stopped receiving new emails from my bigpond.com account in my outlook account. I went to Telstra's new email site and found them there. I had no trouble finding them there. Yesterday afternoon and this morning, all I get when I log on to Telstra emails is 3 pulsating squares in the middle of the screen. So I am unable to access my new enmails.

    • Reply August 1, 2016 / 06:43 escalationsSiteGround Team

      If you are using the SiteGround mail service you can submit a ticket via our help desk -> Mail Down category. Please include all details about the issue you are experiencing and our support team members will check it for you.

  28. Reply August 9, 2016 / 09:40 EltonSiteGround Team

    Guys, I hope you can help me. I am able to send and receive mails on my outlook whenever I am travelling outside of Holland/Netherlands but when here I can only receive mails but I cannot send any. they just sit in my outbox nd I get a send/receive error message. All mails I send go to recipients though. This does not happen when I am in Africa where I work

    • Reply August 11, 2016 / 10:48 escalationsSiteGround Team

      The best I could advise you is to check this with your local ISP or network administrator.

  29. Reply August 11, 2016 / 15:27 SiennaSiteGround Team

    I haven't recieved any of my emails since August 3 and I don't know why I can't get them. Someone help!!

    • Reply August 12, 2016 / 07:13 Ivan StefanovSiteGround Team

      Sienna, in order to investigate this issue further, please submit a new support ticket and provide our technicians with information regarding the affected mailbox/domain. Thank you!

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