Outlook Express / Outlook not Receiving Emails

If you can't receive emails in Outlook there are several common reasons for that.These reasons include, but are not limited to - temporary mail server problems, wrong Outlook Express settings, exceeded space quota of the email account, incorrect MX records of the domain.

Here are some checks you can make in order to locate the reason why you cannot receive email with your Outlook:

Check your mail server connectivity

The standard server ports used for receiving emails through POP3 or IMAP protocols are port 110 and port 143 respectively. If you have problems receiving emails, we recommend that you perform a telnet check of the connection between your computer and the appropriate port depending on the email protocol your Outlook is set to use for receiving emails.Β For detailed instructions how to check your connection to port 110 or 143 with the most popular OS, you can refer to our IMAP or POP3 refuses connection article.

If the connection test shows server side problems, we would have already been notified by our automatic monitoring system and the problem will be most probably fixed within the next few minutes. If the test shows no problems with the connection, you should investigate the other reasons described below.

Use the correct Mail Client settings:

  • Incoming mail server (POP3/IMAP server): mail.yourdomain.com
  • Outgoing mail server (SMTP server): mail.yourdomain.com
  • Username: the full e-mail address like email@yourdomain.com
  • Password: If you are not sure what your email password is we strongly recommend that you reset it from your cPanel > Email Accounts.

In our Email tutorial you can find detailed instructions for Email password change.
Check Email Quota

If you have exceeded the quota of your email account, you will not be able to receive any more email messages. You should either remove some of the old messages or increase the space quota of your email account.

You can check each account's disk usage from:

cPanel > Email Accounts > Current Accounts section. In the table there is a column called Usage which gives information about the space usage of each mail account.

To change the quota of an account, click on:

cPanel > Email Accounts > Current Accounts > Functions column > Change quota.

Check the MX record of your domain name

The Mail Exchange (MX) record is a part of your DNS zone and it determines which server is currently handling your emails. You can check your MX record from the following website:


If you find that it is configured incorrectly, you should contact your domain name registrar with a request to change this record with the correct one.

SiteGround provides the best email hosting and we will help you with any email questions/problems you may have.

Setting up your email is easy when you have the right host by your side. If you need a reliable partner to help you resolve email issues and provide expert support, check out our email hosting services.


  1. Reply May 6, 2015 / 23:08 Carol RussellSiteGround Team

    For the past two days I have not been able to receive any e-mails.

    • Reply May 7, 2015 / 05:29 Hristo PandjarovSiteGround Team

      Double check your settings and Internet connection. If you still have problems, please contact our support team by opening a ticket. I am sure my colleagues will help you πŸ™‚

      • Reply March 7, 2016 / 13:45 AlSiteGround Team

        How do we open a ticket?

        • Reply March 7, 2016 / 14:24 Hristo PandjarovSiteGround Team

          You can open a ticket by going to the Support section in your User Area.

      • Reply June 21, 2016 / 10:03 Finola dalySiteGround Team

        Since new outlook I cannot read any emails and all the sections and messages are duplicated.

        Please advise

        F Daly. bristolfinegan@hotmail.co.uk

        • Reply June 24, 2016 / 10:56 Ivan StefanovSiteGround Team

          Finola, I suspect that the issue is related to the new Outlook settings and due to that reason email were downloaded twice. I'd recommend you to delete your mail account and then to re-add it again - please make sure that you'll select IMAP for incoming mail protocol/server, which will guarantee you that email will be downloaded, but copy will be saved on the server, too.

      • Reply September 13, 2016 / 08:21 Tracy garnerSiteGround Team

        Ineed help I used to receive my emails on my iPad but seem to have got myself in a muddle .keeps coming up we cannot open this page as a server can't be found

        • Reply September 14, 2016 / 12:57 escalationsSiteGround Team

          This generally means trouble with the internet connection or non-existing domain name that you are trying to connect to.

      • Reply January 24, 2017 / 11:43 hattongarden@hotmail.comSiteGround Team

        Can you please help me I am not receiving all my emails . I know they are using the correct address because I have sat next to people when they are trying to send a picture .

        • Reply February 8, 2017 / 13:42 Ivan AtanasovSiteGround Team

          If the message is not delivered to your address, it is likely that the sender is receiving a bounce back report which could contain hints for the reason of this problem.
          You can create a Support Ticket so that we can review, reproduce, and investigate your issue.

          • April 20, 2017 / 12:48 ArunSiteGround Team

            In my Outlook 2016, I am not able to receive any mails out of company group, but can send mails to any mail IDs. What will be issue to resolve this?

          • April 21, 2017 / 12:10 Ivan AtanasovSiteGround Team

            This could be related to the company network policy you fall under. Either way, the recipient is receiving a bounced back message which you will need in order to review and resolve this issue.

    • Reply November 22, 2016 / 16:32 Outlook HelpSiteGround Team

      Outlook Customer Care +1-855-777-1707 Toll Free Helpline.

  2. Reply May 9, 2015 / 02:56 sunilSiteGround Team

    My office common mail as configured in 4 different PC , we are receiving mail in all 4 PC some mail landing in PC 1, some mail in PC 2, kindly suggest on this

    • Reply May 9, 2015 / 12:17 Hristo PandjarovSiteGround Team

      Most probably you've configured those computers to access your email via POP3. This means that once one of them gets the message it's no longer present on the server and the others don't get it. Reconfigure all of your apps reading the same email account to use IMAP. This way, the mail will remain on the server unless speciffically deleted.

      • Reply October 15, 2015 / 04:41 SabirSiteGround Team

        I have configured same email id in 3 computers in outlook. All mails are receiving in 1 computer. but, only some mails are getting in other 2 computers. kind request to help. details please..

        • Reply October 16, 2015 / 07:28 Hristo PandjarovSiteGround Team

          Probably one of the clients is configured to use POP3. Switch to IMAP to access your email everywhere.

  3. Reply May 14, 2015 / 00:42 Penny LacySiteGround Team

    I cannot receive email on OUtlook. I get an error telling me that another account is trying to deliver an email or another mail application is trying to access the account.
    Thank you this has been a long term problem.
    Penny Lacy

    • Reply May 14, 2015 / 06:26 Hristo PandjarovSiteGround Team

      That looks like a problem with your PC configuration. I would advise you to get a local specialist to take a look at it πŸ™‚

  4. Reply May 22, 2015 / 13:06 yousafkhanSiteGround Team

    i configur my outlook id my i not recvie my mail but sending acess is ok !pleas sugest me what i do?

    • Reply May 25, 2015 / 05:39 Hristo PandjarovSiteGround Team

      Then your SMTP settings are configured correctly. Double check the incoming protocols - IMAP or POP3 configurations.

  5. Reply May 24, 2015 / 22:17 l0serSiteGround Team

    I am not receiving my email. I know i got an email because the amount of number in my inbox went up by 1. But the email is not appearing. It usually does this and takes 2-3 minutes for it to appear. now it is taking forever.

    • Reply May 25, 2015 / 05:44 Hristo PandjarovSiteGround Team

      Maybe some misconfiguration. I am afraid that I can't tell nothing more based on that information. If you're our customer - please post a ticket in your Help Desk. My colleagues will help you further πŸ™‚

  6. Reply June 6, 2015 / 14:30 KalpanaSiteGround Team

    Hi... I am not able to receive mails in outlook, I checked all the settings as per instructions all the settings are correct. Outgoing mails are going, but not able to get incoming mails. I am able to get mails in webmail but not coming in outlook. Pls. help out..

    • Reply June 8, 2015 / 05:42 Hristo PandjarovSiteGround Team

      If you're our customer, please open a ticket in your Help Desk. My coworkers will happily check your case in details and assist you.

  7. Reply June 8, 2015 / 12:42 SinothileSiteGround Team

    I have not been receiving my E-mail for the past 3 weeks. I have done Everything to fix it. Please help....

    • Reply June 9, 2015 / 06:04 Hristo PandjarovSiteGround Team

      If you're our customer, please post a ticket in your Help Desk. We will happily further assist you.

      • Reply November 25, 2016 / 20:12 Patricia deakinSiteGround Team

        How can l restore my email l do not understand a lot of technical side of computer.

        • Reply November 25, 2016 / 20:15 Patricia deakinSiteGround Team

          l haven't been able to receive emails on my ASUS tablet since 10/11/2016.

          • November 29, 2016 / 16:05 Ivan StefanovSiteGround Team

            Patricia, please make sure that your mail settings are correct. If the issue persists, please submit a support ticket and we will be glad to help.

  8. Reply June 14, 2015 / 10:14 BernieSiteGround Team

    I have outlook and am able to send and receive email and have not been receiving nay error messages. When I open up outlook, it tells me that I have mail coming through eg: 10 emails but only 3 or 4 come through. I never get the right amount of emails that outlook tells me that I am receiving. I have cleaned out my inbox, so know over quota is not the problem. Emails are not going to my junk inbox and I have not had this problem before.

    • Reply June 15, 2015 / 14:16 Martin VelikovSiteGround Team

      I trust this is something strictly related to Outlook functionality and not the email service itself. Possibly outlook detects messages that were already read on another device but are new for the one you are currently using to access your email. All emails from the last check will be detected as new on this device but only the ones that were not actually read will be marked as new/unread.

  9. Reply September 24, 2015 / 07:45 ReveNSiteGround Team

    I have one problem also that my email address don't apply new receive email. And I do it in 4 computer, in one computer that show me different received email. Can you tell me how to fix it Please?

    • Reply September 29, 2015 / 07:20 escalationsSiteGround Team

      Most probably you are downloading all your email on the device where you see the changes and remove the mails from the server. That is why you do not see it on any other device. I would suggest checking your email client options to see if you have choose to "keep the messages on the server".

  10. Reply September 29, 2015 / 14:46 Muhammad Asif ShabbirSiteGround Team

    I have configured my email on mobile and outlook in my laptop as well. I received some emails in outlook and some emails in my mobile. which emails that i receive in my mobile can not be received in outlook. kindly do the needful.

    • Reply October 2, 2015 / 05:45 Hristo PandjarovSiteGround Team

      Probably, you've configured your movile client to work using POP3. Switch to IMAP.

  11. Reply September 30, 2015 / 09:22 mr . b. ThonileySiteGround Team

    Can send e mails from my samsung tablet , but not received any . I went to library and e mail coming through. Conected to 03 OK . CAN USE GOOGLE thanks . barrie.

    • Reply October 2, 2015 / 05:48 Hristo PandjarovSiteGround Team

      Please, post a ticket in your Help Desk so we can see the details about the problem and help you out better.

  12. Reply October 3, 2015 / 03:20 Hector AldereteSiteGround Team

    Quisiera consultar si puedo enviar y recibir correos configurando a traves de Gmail... Saludos..

  13. Reply October 24, 2015 / 22:55 JosephSiteGround Team

    Using Microsoft Office Outlook 2003, never had a problem -- now, I have an 18MB file that is blocking everything from being received -- how can I get rid of this file? Thank you for whatever information you can provide.

    • Reply October 25, 2015 / 12:51 Hristo PandjarovSiteGround Team

      Login to your email account through the webmail client and delete it πŸ™‚

  14. Reply October 29, 2015 / 12:53 AzarSiteGround Team

    Incoming is working fine.. Outgoing not working.. sometimes it's work, sometimes no, What will be the cause..? What is the solution..?

    • Reply November 3, 2015 / 11:30 Ivan YordanovSiteGround Team

      If you are using the correct SMTP host and port you should not be experiencing such issues. I would recommend you to check if your ISP is not blocking some of the SMTP ports, a lot of ISPs are blocking port 25 for example. If you continue to experience such issues - please open a support ticket so we can investigate it in details.

  15. Reply November 19, 2015 / 00:06 VerginiaSiteGround Team

    Since the outlook mail update a few days ago I haven't received and emails. I have never had this problem before and don't know how to fix it. If this question is answered by email I have a problem.

    • Reply November 20, 2015 / 08:25 Hristo PandjarovSiteGround Team

      Please, open a ticket in your Help Desk and we'll do our best to assist you further.

  16. Reply November 21, 2015 / 05:09 VerginiaSiteGround Team

    I'm sorry for the dumb question, Hristo, but where is the Help Desk so I can open a ticket?

    • Reply November 23, 2015 / 08:03 Marina YordanovaSiteGround Team

      If you are a SiteGround customer, you will find the HelpDesk in your Customer Area: https://ua.siteground.com/support/index.htm

  17. Reply December 9, 2015 / 05:04 wasimahmadSiteGround Team

    Dear I configured IMAP in my PC all thing is okay my all messages is coming but suddenly I cannot receive my inbox message but sent item is received ....I also configured this email in another PC as a POP3 ...it working fine so how I can resolve this problem that my IMAP inbox email is coming please help me

    • Reply December 10, 2015 / 08:47 Hristo PandjarovSiteGround Team

      Please, post a ticket in your Help Desk, we will check what's wrong with your account and assist you further!

  18. Reply December 18, 2015 / 20:41 Kim LacroixSiteGround Team

    I use outlook for my email. I cannot receive emails from some iphones. Is there a conflict here?

  19. Reply December 18, 2015 / 20:43 Kim LacroixSiteGround Team

    Just a further comment...the iphone user gets an error return mail message. I double checked everything on their device and all was fine

  20. Reply December 22, 2015 / 15:23 Kiril HristovSiteGround Team

    If your outlook is receiving email in general, then it should be set up correctly. There is no reason for email from iphones to be conflicting. Please test with other devices.

  21. Reply February 10, 2016 / 19:20 raviiSiteGround Team

    i try to configure outlook for my gmail account manually but in final step it is displaying these two errors please any one can solve this issue

    (1st error) Log onto incoming mail server (POP3): Your e-mail server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: -ERR [SYS/TEMP] Temporary system problem. Please try again later. d5mb197647927igo

    (2nd error) Send test e-mail message: None of the authentication methods supported by this client are supported by your server.

    • Reply February 11, 2016 / 16:05 Ivan YordanovSiteGround Team

      You can check the correct Gmail setting for configuring your e-mail client here:


      You will need explicitly to enable authentication:

      Requires authentication: Yes

      As Google have specified that if your client does not support SMTP authentication, you won't be able to send mail through your client using your Gmail address.

      Regarding the first error - unfortunately, I cannot say if there is a temporary problem with Gmail. However, looking at the error, I would suggest you to double check if you have entered correct username and password.

  22. Reply February 20, 2016 / 04:47 KylieSiteGround Team

    We have outlook set up ( for the one email address) on our computers and on the outlook app on our phones. We have never had any trouble until both phones (1 android and 1 iphone) stopped receiving mail on 31st dec 2015. We have tried to refresh it. We have uninstalled and reinstalled the app and loaded the email account again but it still only refreshes until 31st Dec and says mailbox is up to date. No error msg appears. Do you have any ideas about how to fix this problem . ? All emails are still coming through fine on our pc's

    • Reply February 23, 2016 / 09:01 escalationsSiteGround Team

      If emails are correctly received on your computer, this must be an issue with the settings on your phone. Since the issue started with the beginning of the new year, I would suggest checking the issue with your mobile carrier.

  23. Reply February 26, 2016 / 10:56 ATADAN OMODINGSiteGround Team

    I am not able to receive any mails for the last five days, yet I comfortably send. No error message is shown.

    • Reply February 29, 2016 / 06:54 Hristo PandjarovSiteGround Team

      Please, post a ticket in your Help Desk and we will help you out πŸ™‚

  24. Reply March 1, 2016 / 02:46 Debra SmithSiteGround Team

    I am not able to receive emails from Malaysia. I have been receiving them for years no problem. I am receiving all other emails. any suggestions please.

    • Reply March 1, 2016 / 12:41 Hristo PandjarovSiteGround Team

      Please, post a ticket in your help desk and provide my colleagues with detailed information about the account you're having issues with and I am sure they will help you out πŸ™‚

  25. Reply March 21, 2016 / 11:19 khamis yakubSiteGround Team

    hi, my problem is that I can't send nor receive emails what could be the problem?.. please help

    • Reply March 21, 2016 / 13:41 Ivan StefanovSiteGround Team

      Most probably the issue is related to the mail settings that you use at Outlook. You can check the correct settings from your cPanel -> Email Accounts -> next to your mail account -> More -> Configure Email Client.

  26. Reply July 8, 2016 / 14:59 PeterSiteGround Team

    Hi, Can someone please help, I have not received an email in 24 hours and can not sent myself and email, Nothing has been changed in my account, this is outlook online can someone look into this for me?

    Thank you

    • Reply July 11, 2016 / 08:35 Hristo PandjarovSiteGround Team

      Please, post a ticket in your Help Desk and we will do our best to assist you.

  27. Reply July 29, 2016 / 02:01 Don ReisSiteGround Team

    Yesterday morning I stopped receiving new emails from my bigpond.com account in my outlook account. I went to Telstra's new email site and found them there. I had no trouble finding them there. Yesterday afternoon and this morning, all I get when I log on to Telstra emails is 3 pulsating squares in the middle of the screen. So I am unable to access my new enmails.

    • Reply August 1, 2016 / 06:43 escalationsSiteGround Team

      If you are using the SiteGround mail service you can submit a ticket via our help desk -> Mail Down category. Please include all details about the issue you are experiencing and our support team members will check it for you.

  28. Reply August 9, 2016 / 09:40 EltonSiteGround Team

    Guys, I hope you can help me. I am able to send and receive mails on my outlook whenever I am travelling outside of Holland/Netherlands but when here I can only receive mails but I cannot send any. they just sit in my outbox nd I get a send/receive error message. All mails I send go to recipients though. This does not happen when I am in Africa where I work

    • Reply August 11, 2016 / 10:48 escalationsSiteGround Team

      The best I could advise you is to check this with your local ISP or network administrator.

  29. Reply August 11, 2016 / 15:27 SiennaSiteGround Team

    I haven't recieved any of my emails since August 3 and I don't know why I can't get them. Someone help!!

    • Reply August 12, 2016 / 07:13 Ivan StefanovSiteGround Team

      Sienna, in order to investigate this issue further, please submit a new support ticket and provide our technicians with information regarding the affected mailbox/domain. Thank you!

  30. Reply August 29, 2016 / 09:04 Shoaib ManzoorSiteGround Team

    I am able to send/receive emails from hotmail, gmail,etc in my outlook but i am not able to send / receive emails from most of the dmoain emails like yourname@xyzdomain.com For example, i am unable to receive email from linkedin, paypal, etc. I dont know how to resolve this issue. Please help me

    • Reply August 30, 2016 / 06:13 Hristo PandjarovSiteGround Team

      Please, post a ticket in your Help Desk providing all the requested information and our support team will assist you further.

  31. Reply September 1, 2016 / 10:06 kyarisima estherSiteGround Team

    my internet is OK but i can not send or receive emails from my outlook

    • Reply September 1, 2016 / 12:43 escalationsSiteGround Team

      I would strongly suggest you to contact your hosting company regarding this matter.

  32. Reply September 14, 2016 / 05:13 Hareesh NarayananSiteGround Team

    hi there, my outlook mobile in iphone is not receiving any emails from last two three weeks, is there any reason

    • Reply September 14, 2016 / 12:51 escalationsSiteGround Team

      I would suggest contacting the support team of the company where your email is hosted and check with them.

  33. Reply October 11, 2016 / 15:49 Hannah PapernoSiteGround Team

    I'm having the opposite problem. Since setting up outlook, a majority of my emails only go to outlook but not the email it is set up with (so I see them in the application but not in gmail if I'm looking at my email in a web browser). So the only time I am able to check my work email is if I'm at my desktop where outlook is installed. I can't add the outlook email to my phone because it's set up using an email address that is already in use. Any suggestions would be greatly appreciated!

    • Reply October 18, 2016 / 12:52 Ivan YordanovSiteGround Team

      You might want to configure your e-mail clients using IMAP if you want to check your e-mail from multiple locations. If you have set POP3 account, there is possibility that the mails are deleted from the server after they are downloaded locally on the machine where you are checking the mail.

  34. Reply October 15, 2016 / 05:17 MuthuSiteGround Team

    hi dude i faced this problem : i can send mail but recipient ( opposite ) person said mail did't received.. i check my all connection. even blacklist also check and fine no blacklist my IP. btw i use firewall it's also working fine to sharing internet. SMTP working fine but mail cant receive my mail receiver person.. can you give me the needful solution....! πŸ™‚

    • Reply October 17, 2016 / 14:47 Ivan YordanovSiteGround Team

      Hello. There might be different causes of such issue. If your servers settings are correct (You can check them from the cPanel -> Email Accounts -> More -> Configure a Mail Client) the best approach would be to open a support ticket and provide all of the details to our technical support team. We will help you as soon as possible.

  35. Reply October 26, 2016 / 12:16 krishnaenduSiteGround Team

    hi , am only receiving few emails on my phone not on my laptop , I use an office 365 id ... please assist

    • Reply October 27, 2016 / 08:53 Ivan StefanovSiteGround Team

      Please verify that you're using the same mail configuration settings on the laptop as you have on your phone.

  36. Reply November 1, 2016 / 22:24 Carole GarrettSiteGround Team

    How do I get all of my old mail that is still on Hotmail but had not been opened? Can it be transferred over to my account on Outlook? So far, I absolutely HATE this change to Outlook. Was this really necessary?

    • Reply November 4, 2016 / 09:46 Ivan StefanovSiteGround Team

      Carole, there seems to be few applicable tutorials on how to transfer Hotmail mails to Outlook out there, but I think this one should be fine.

  37. Reply November 2, 2016 / 12:33 JudeSiteGround Team

    My problem is a bit different. I created a new email for my outlook, which sends and receive emails. But each time my receivers reply to my email, my email changes to the email of my formal colleague that used to the outlook, then i don't get the message.
    Please what can i do about it, because i know something has gone wrong somewhere?

    • Reply November 4, 2016 / 09:38 Ivan StefanovSiteGround Team

      Jude, the problem sounds like there are still some settings of the previously used mailbox left to your mail client. I'd personally recommend you to reinstall outlook anew or to reset the default configuration if possible.

  38. Reply November 9, 2016 / 09:46 wynnSiteGround Team

    I have problems with my email account. If I sign in using my laptop, all mails will leave there and when I open my account in my PC, all my mails are gone as well as I can't check if there is a reply to any of my emails. I need to sign in again using my laptop to check it and my emails from PC are also gone

    • Reply November 10, 2016 / 12:23 escalationsSiteGround Team

      From your description it seems that your laptop is configured to retrieve the emails over the POP3 protocol, in which case the messages are downloaded to the laptop and removed from the server. We advise you to adjust the settings on the laptop and make sure that you are using the IMAP protocol instead of POP3, because with IMAP the messages will stay on the server and you will be able to check them from multiple locations and devices.

  39. Reply November 22, 2016 / 09:51 Saiful AminSiteGround Team

    I can see inbox outlook e-mails from my android mobile device but can't see the sent/outbox e-mails? We are using post fix server. Is it possible to see the sent/outbox, draft e-mails from my android device?

    • Reply November 24, 2016 / 13:41 Ivan StefanovSiteGround Team

      To set which folder you want to use as your β€œSent” folder:

      Please make sure the folder is already created. If it isn’t, you can log into your email account via http://webmail.yourdomain.com then create it there.
      After that, open K-9 mail, and open up the Menu β†’ Tap More β†’ Settings β†’ Account Settings β†’ Folders β†’ Folder for Sent Objects
      Select the IMAP folder you wish to use to store email messages sent from your device.

  40. Reply November 23, 2016 / 04:08 Pauline samsonSiteGround Team

    I can send and receive emails from my lap top but now all of a sudden my phone and iPad will not send or receive emails. We have taken my email setting off and put back on, but nothing. Never had any problems but just stopped for no reason. I need to receive emails on my phone as on the go all the time for work.

    • Reply November 24, 2016 / 13:44 Ivan StefanovSiteGround Team

      Pauline, we understand how important this might be, that's why please submit a support ticket with your mail settings from phone and ipad there and my colleagues will be glad to assist you further.

  41. Reply November 24, 2016 / 10:42 umerSiteGround Team

    hello i am receiving email through my website but the problem is i am not receiving email through any other mail like yahoo, hotmail, or even gmail as well. i am using gmail paid account ( example@domianname.com)

    • Reply November 24, 2016 / 12:14 Ivan StefanovSiteGround Team

      Please verify your mail settings from cPanel -> Email Accounts -> More -> Configure a Mail Client) and if the problem continues, please open a support ticket providing all the details you have. We will be glad to help as soon as possible.

  42. Reply November 26, 2016 / 17:07 SandySiteGround Team

    Is the email quota a once-off thing or linked to the mailbox size? I have deleted a whole stack of emails and see that the quota has not reduced.

    • Reply November 29, 2016 / 15:12 Ivan StefanovSiteGround Team

      Sandy, there is most probably cPanel cache, which should be cleared in order the new quota to be displayed.

  43. Reply November 28, 2016 / 17:29 claire sankeySiteGround Team

    Not receiving my E.Mails claire.sankey@xtra.co.nz

    • Reply November 29, 2016 / 15:11 Ivan StefanovSiteGround Team

      Claire, please verify your email settings and if everything is as it should be, please submit a support ticket in the appropriate category.

  44. Reply November 30, 2016 / 12:21 Beryl PerrySiteGround Team

    I am used to getting my e-mail from -log in to webmail- on the upper right hand side but this seems to be unavailable now.At 87 years old I am not good at technology so please help me to restore my e-mails

    • Reply December 1, 2016 / 09:24 Ivan StefanovSiteGround Team

      Beryl, you can contact our support desk via your User Area -> Support tab -> Open a Support Ticket. Please also mention the restore data and which mailbox should be restored, too. Thank you!

  45. Reply November 30, 2016 / 12:24 Beryl PerrySiteGround Team

    I have no idea about my e-mail settings. I have never heard of a support ticket or appropriate category

  46. Reply November 30, 2016 / 12:26 Beryl PerrySiteGround Team

    I usually click on to- log in to e-mail on the right hand side of a bar along the top

  47. Reply February 27, 2017 / 08:25 mclaineSiteGround Team

    I removed the rules for outlook and moved all the emails to the inbox but now I do not receive the emails any solutions pls

    • Reply March 1, 2017 / 18:55 Ivan AtanasovSiteGround Team

      If this article is not helpful in your case, I would recommend creating a ticket from your User Area -> Support providing more information related to your issue.
      We will then be able to investigate the problem and offer a solution.

  48. Reply March 30, 2017 / 10:37 khushalSiteGround Team

    I'am not receiving email from just one specific recipient. I checked he is not in any blocked list and his emails are also not in junk folder. his email is coming from outlook account. Any possible solution?

    • Reply March 30, 2017 / 13:59 Ivan AtanasovSiteGround Team

      If you are a SiteGround customer, you can post a Support Ticket from your User Area -> Support and provide us with the email account that you are referring to. We can check if there were any emails involving the account in question.

  49. Reply April 12, 2017 / 00:12 EmSiteGround Team

    I sorted my emails on specific folders. This means they are not in the Inbox. I am not receiving the e-mails in these folders, into my Outlook. Is there any way to receive them? It seems Outlook will only automatically export inbox emails and ignore the ones in the folders.

    • Reply April 12, 2017 / 09:36 Ivan AtanasovSiteGround Team

      You should subscribe to these folders in your Outlook. The option is called IMAP Folders in Outlook. Usually, the steps are similar to:

      1. Open Outlook
      2. Right-click on your IMAP account
      3. Click "IMAP Folders"
      4. Click "Query"

      You should be able to subscribe to the folders afterwards. It might be necessary to repeat the process several times until the folder list is updated in your Outlook.

  50. Reply April 15, 2017 / 12:17 June GbedemahSiteGround Team

    I diverted my emails to a new google account for several reasons and it transferred every email I had just as I requested. However, since the transfer 6 days ago, new emails are not coming into my outlook account and they are not being redirected to the new gmail account either. Everything I've tried is not working. Even test emails are not delivered to the outlook nor the gmail account. I need help!!!!!

    • Reply April 19, 2017 / 11:55 Ivan AtanasovSiteGround Team

      It is not clear if you only forwarded your messages to a gmail account or if you are using Google Apps.

      With a forwarder: the messages will first be delivered to the mail server responsible where your MX records point. The message will be kept in the local inbox and forwarded to the gmail account as well

      With Google Apps: the messages will be sent straight to Google mail servers as this requires MX record modifications. Which means that if you are still using the old server settings in your Outlook, you will not get any emails since they are no longer being sent to the old mail server.

      If you are a SiteGround customer, post a ticket from your User Area -> Support so that we can offer a more detailed explanation and assist with your issue.

  51. Reply April 22, 2017 / 13:21 KathySiteGround Team

    Can't open my emails to read?

    • Reply April 24, 2017 / 14:23 Ivan AtanasovSiteGround Team

      There should be an error message displayed by Outlook if it is not able to access the inbox of a given mail account. If you are a SiteGround customer, please post a ticket from your User Area -> Support providing us with this error so that we can investigate the issue for you.

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