Cannot receive emails using Mozilla Thunderbird

If you are not able to receive emails in Mozilla Thunderbird, you can do the following:

1. Make sure your Mozilla Thunderbird has been configured correctly.

2. Make sure you are not having problems connecting to the POP3 / IMAP server:

3. Make sure you have not exceeded your mail quota.

If you are using cPanel, you can log in there and go to Mail, Email accounts. Increase the quota twice to make sure this is not the problem;

4. Make sure your MX records are correct.

If you are a SiteGround customer, the easiest way to fix similar problems is by using Siteground's DNS servers:

Setting up your email is easy when you have the right host by your side. If you need a reliable partner to help you resolve email issues and provide expert support, check out our email hosting services.


  1. Reply June 25, 2015 / 14:18 Chuck RogersSiteGround Team

    Thunderbird still does not always automatically pickup my emails as they come in, I sometimes have to close it & reopen it up in order to get new emails. This happens quit often, sometimes when it does pickup new emails they are older than the ones that have already come up.

    • Reply June 25, 2015 / 14:44 Hristo PandjarovSiteGround Team

      Did you try reinstalling the appication itself?

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