“Connection timed out” error when connecting via SSH

There several possibilities that can lead to this error, most of which have to do with your SSH connection settings. The most common ones are:

  • Connecting to a wrong/outdated IP/host.
  • Connecting to the wrong SSH port
  • Firewall blocking the connection

Serer-side, SSH connections are allowed in the firewall on all SiteGround hosting solutions, therefore we recommend if you are running a firewall of your own to make sure it isn't blocking connections to port 18765 - this is the SSH port SiteGround uses. Additionally, we recommend to ensure you are using the right SSH connection details. This article includes links to different materials that will guide you on how to find the correct SSH connection settings and access your account over SSH based on your hosting solution and operating system.

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