Cannot receive email using your webmail interface

There are several common reasons for being unable to receive emails when using a webmail client. These reasons include, but are not limited to - temporary mail server problems, exceeded space quota of the email account, incorrect MX records of the domain.

Here are some checks you can make in order to locate the reason why you cannot receive email with your webmail client:

  • Check Email Quota

If you have exceeded the quota of your email account, you will not be able to receive any more email messages. You should either remove some of the old messages or increase the space quota of your email account.

You can check each account's disk usage from:

cPanel > Email Accounts > Current Accounts section. In the table there is a column called Usage which gives information about the space usage of each mail account.

To change the quota of an account, click on:

cPanel > Email Accounts > Current Accounts > Functions column > Change quota.

  • Check the MX record of your domain name

The Mail Exchange (MX) record is a part of your DNS zone and it determines which server is currently handling your emails. You can check your MX record from the following website:

https://www.mxtoolbox.com/

If you find that it is configured incorrectly, you should contact your domain name registrar with a request to change this record with the correct one.

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