Wrapping Up 2020: Service Enhancements, 97.7% Client Satisfaction (& A Gift To You)
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2020 was unquestionably a memorable and overwhelming year for all of us. It was full of challenges, worries about staying safe, working, and living in isolation. Throughout a rough year, our team has found comfort and motivation in providing lots of service enhancements to YOU, our clients, and supporting different communities the way we can.
⚙️ New Tools & Service Enhancements
In just 12 months, we managed to introduce many new tools and service upgrades. They make your website faster, help you manage it more comfortably, and give you more resources than before.
Some of the great improvements we did in 2020 are the complete switch to the Google Cloud platform, the development of the Ultrafast PHP setup, many speed optimizers for WordPress sites, the additional resources we added for free to our hosting plans, and more!
❤️ Support for Communities in Need
Alongside upgrading our service, we also dedicated time and effort to support our communities in their battle with the COVID-19 challenges. We made donations to various medical institutions, gave away free hosting and renewals to highly affected clients, and helped our employees adapt to the new normality of working entirely remotely with a special wellness program.
🥇97.7% Customer Satisfaction Rate & Awards Received
We are proud to see that all our efforts paid off with the appreciation we got from our customers and other stakeholders. Traditionally, at the beginning of December, we ask clients what they think about our service. We’re incredibly proud and happy to see that we earned an average of 97.7% client satisfaction across the key service indicators – speed, security, support, uptime, value for money, and range of tools.
We were also honored to receive 2 Stevie awards for Customer Service, BigSEE award for our HQ building, and 12 Employer Awards! We couldn’t be happier and more thankful for that evaluation, and we hope we will keep up to it this year too!
🎁 Share Our Recap & Win Bose Headphones
You can read the full 2020 recap here and share the page on your Facebook, Twitter, or Instagram profile until January 29, 2021, along with the hashtag #SiteGroundRecap2020. One lucky winner will get a special prize from SiteGround – branded Bose headphones!
We hope our work throughout the year has managed to generate value and positivity for You, our clients! Stay tuned for more service enhancements coming up in 2021! 🎉