We welcome 32 Site5 support stars!

site5-supporters

During the last few years SiteGround has been going through an impressive and steady growth. For the first three quarters of 2016 only, we have hired more than 100 new people and the number of our employees went well over 400. Among all these amazing new SiteGrounders there is one group, that is especially interesting. Their welcome packs were sent to 10 different countries, where we have never had employees before. They have tons of relevant experience: one of them has been doing web hosting for more than 14 years! And they all have been Site5 top performing customer service representatives. No doubt we are quite excited to have them with us, because the story how they joined our team is inspiring and also because what they bring to our company is of a special value.

A story about friendship among competitors.

It all started on a World Hosting Days event in Germany, in 2011, where SiteGround people first met Site5 people. Despite of the fact that both companies were direct competitors, it soon became clear that we have many common values. Both organizations were fanatic about good support and constantly looking for technological innovations in our field. Unsurprisingly, this was a solid ground, on which the acquaintance between our CEO Tenko Nikolov and Site5 CEO Ben Welch-Bolen developed into a very close professional relationship, and they were regularly sharing ideas and knowledge throughout all these years.

Last year Ben has chosen to focus on a new project, and Endurance IG has acquired the Site5 brand. It turned out that the new owners had no plans to keep the amazing support team of the company and Ben contacted Tenko about the situation. It was a perfect timing, as we were actively looking for new support engineers and we knew that Site5 people are really good at what they do. So, as a result of this great relationship among competitors, this accumulated hosting support talent was not spilled.

The value Site5 people bring to SiteGround

By joining our company the ex-Site5 people bring a collective experience of more than 120 years in the field of the high-quality hosting support. We are very happy to welcome these amazing 32 professionals, as each of them has been among the highest achievers in their previous team. We believe that they will easily fit in our organization, as they are already used to high performance standards.

Another valuable thing the new team brings is the much more distributed work environment. Till now, most of our support representatives have been working from one of our offices. The ex-Site5 people that join us, live in 10 different countries around the world, including the USA, Romania, Argentina, Ukraine, the Philippines, etc. and will continue to work from their homes, as they have been used to. This distributed working culture used to be one of the big differentiators of the Site5 brand before and we believe it is a great asset. After all, the pool of talents for a job is incomparably bigger when your limit is the whole world, instead of the few cities, where your physical offices are located. Till now, SiteGround had just a few exceptions of people living and working outside our main locations, and the new Site5 group is our first big step in this exciting direction.

So, welcome to all the new people and thank you for joining us! We hope this is the start of a long and inspiring journey together.

Marketing Director

I have been with SiteGround since it was born and it has always amazed me to watch this company grow and develop its unique personality. My rewarding and challenging job is to help SiteGround communicate its strengths in the best way possible, learn from its mistakes and become a better person, oops, I meant a better brand!

29 Comments

  1. Reply October 6, 2016 / 06:24 Patricia BTSiteGround Team

    Congratulations for your growth.

    It looks that every other hosting company is selling to EIG... and now also Site5!!

    I really hope this will never happen at SiteGround 🙂

    • Reply October 10, 2016 / 02:40 Ivica DelicSiteGround Team

      Me too!!!

    • Reply March 27, 2017 / 15:51 Alvaro GuevaraSiteGround Team

      Me three. Sadly still with once great Site 5.
      Endurance brings terrible response times, still, months later. Well documented disaster to many a once decent host.

  2. Reply October 6, 2016 / 10:54 Amit SharmaSiteGround Team

    Thank you so much for breaking this news. Before moving to site ground I was with site5 for many years and the team was exceptional in providing support. I am very happy to know that the the same team has now joined Site ground. Welcome to all and thank you Site ground for valuing the talent and hard work.

  3. Reply October 8, 2016 / 00:25 Luce ChandonSiteGround Team

    So that's where they all went.

    I have to say, my experience with the old Site5 support team and Siteground services in general has been brilliant.

  4. Reply October 10, 2016 / 03:28 cornelisSiteGround Team

    good we are leaving sitefive to come to siteground.
    this support team know us well and we love them.

  5. Reply October 12, 2016 / 15:46 Spyros TzortzisSiteGround Team

    We are also planning to migrate from Site5 to SiteGround anytime soon. Support was really a big advantage of S5.

    • Reply October 13, 2016 / 00:30 Marina YordanovaSiteGround Team

      We'll be glad to welcome you on board!

  6. Reply October 13, 2016 / 06:07 LolloSiteGround Team

    I'm glad you found the site5 support herd, have consulted them a lot some years ago. They are really good and helpful!

  7. Reply October 14, 2016 / 04:53 KBSiteGround Team

    As someone who has had my own domains for many years, and used many hosting companies, I can say that the support and service here are second to none. I never used Site5, but if they are as good as your core support team, you did get a great asset in bringing them onboard!

    Keep up the great work!

  8. Reply October 14, 2016 / 09:57 Colin G ChongSiteGround Team

    I am very pleased to hear that the Site5 support team is joining Siteground. They are outstanding. Is there any plans to implement what they had to administer multiple sites. The multi-admin capability was perfect for me as a project manager using freelancers and if you had that capability I would move much of what I do to it

    • Reply October 16, 2016 / 02:58 Hristo PandjarovSiteGround Team

      We're planing many new interesting things in that direction, hopefully soon you will get some good news about it.

  9. Reply October 14, 2016 / 11:16 BrianSiteGround Team

    Is that why it took a week to answer my last ticket instead of an hour? Have to move all my sites again.

    • Reply October 16, 2016 / 03:01 Hristo PandjarovSiteGround Team

      We have a free transfer service 🙂

      • November 1, 2016 / 06:43 Sarven CapadisliSiteGround Team

        Can you elaborate? Are you able to restore a site5 backup?

      • November 4, 2016 / 02:31 Hristo PandjarovSiteGround Team

        Yes, they use cPanel so we can restore a password for it!

  10. Reply October 14, 2016 / 17:32 NancySiteGround Team

    Interesting. I hosted with Site5 for years and left only because they had been purchased by EIG. Their support is top-notch. Good to know they are on board at Siteground. Congratulations all around!

  11. Reply October 15, 2016 / 06:41 Cyndee adkins designSiteGround Team

    This is amazing news! I knew something had happened at site5. Their support just stopped being supportive lol. I couldn't help to wonder what happened to the staff there as they were absolutely wonderful with support. Top notch! I moved to siteground after being at site5 for 6 years! I was testing it out to move up towards 20 clients of mine to siteground. After hearing this I am 100% positive that I will be moving them here now once their current plans expire there. Thanks so much for bringing in their support staff and NOT selling out. Please for the love of God, don't ever sell out. We Web designers wI'll be loyal and love you forever. Especially after a move like this!!

  12. Reply October 20, 2016 / 11:56 Jenn DiesiSiteGround Team

    Wow - I have been struggling to figure out what's going on w/ support for DAYS, and now I see! I've been at Site5 since 2004, what a bummer. I guess it's time to move!

  13. Reply October 21, 2016 / 02:12 BrechtSiteGround Team

    I am done with Site5. They used to be great but they are no longer. We have a VPS6 with site5. 200GB divided over 114 accounts. How do i migrate this easily 🙁

    • Reply October 21, 2016 / 07:16 Hristo PandjarovSiteGround Team

      We can easily migrate it to a Cloud hosting solution. Please, mail me directly at hristo.p {at} siteground.com so we can talk about that.

  14. Reply October 27, 2016 / 06:58 MatthiasSiteGround Team

    I was with Site5 for 11 years. Almost 10 of those years were exceptional. Fast. Reliable. Nice. Then it changed, thank to EIG. Now I am with SiteGround.

  15. Reply November 18, 2016 / 03:11 MarySiteGround Team

    Hello,

    We're con Site5 from more than 3 years now and we have worked very well till some months ago. Now we have an issue with them (we cannot access to our cPannel from more than 1 month and they are not able to solve the problem). Do you think you can help us to solve this problem? Move to you and have the best support there can be? Thank you very much.
    Best regards,

    • Reply November 21, 2016 / 03:16 Hristo PandjarovSiteGround Team

      Unfortunatelly, we can't help you with your account with Site5 but we offer free transfer to our customers and once you have your site moved to us we will happily assist you with all technical problems you experience(if any).

  16. Reply November 23, 2016 / 21:19 RPSiteGround Team

    I guess we'll be the next ones to jump from Site5 to Siteground. Apart from everything else that already has been said, and yes support is a BIG deal, they've erased all the invoices history migrating to their new backstage access. They are dead to me.

  17. Reply November 26, 2016 / 04:30 SunnySiteGround Team

    Seems like there are a few people here are coming from Site 5. Me included. Recently Site 5 support has been slow, sometimes waited more than 1 hour to have a live chat, and something happen to client's websites I hosted with Site5, my account got suspended coz of billing issue. Now I know the whole story!

    Glad that the experienced Site5 staffs are on board with SiteGround. Their support in the past had been really good.

  18. Reply February 26, 2017 / 20:39 PredragSiteGround Team

    So there they went.. lol.. you wouldnt believe what has Site5 become now they are gone..

    We are now dying together with Site5 .. just kidding we moved long time ago .. so sorry we didn't knew where you guys went.. as we had 5 awesome years with the Site5 before it sold out.

  19. Reply March 17, 2017 / 23:45 MartinSiteGround Team

    I to are having issues with site5.
    The person who took care of our websites passed away and I'm totally clueless without the excellent help we used to have at site5. If someone could contact us about migrating over to you guys that would be great.
    Thanks

    • Reply March 20, 2017 / 03:27 Hristo PandjarovSiteGround Team

      Please, contact us via the Live Chat. We offer free transfer as part of our hosting service 🙂

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