If you have a WordPress website and you’re a SiteGround customer, you’re most likely taking advantage of the SiteGround WordPress autoupdate service. Having your WordPress installation up-to-date is crucial for a stable and secure website. To make autoupdates hassle-free, we have developed our own WordPress Autoupdate Tool, which is included in all SiteGround hosting plans.
Our WordPress plugin - the SG Optimizer was launched more than five years ago. Initially, it just allowed our WordPress users to benefit from our unique dynamic caching option - the SuperCacher. We later added 2 more functionalities to the plugin: PHP version update and HTTPS-one-click setup. Now we're launching a new plugin update that includes something many of our clients have asked for - multisite support. Read on to see what we've done and how this can benefit you and your network of WordPress sites.
Our Tech Support Representative for February is Vasil who got to the top of the ranking in a month with an extremely tough competition. 17 SiteGrounders achieved 100% client satisfaction rates! 🎉 With 3 years practice in SiteGround, over 22 600 clients served and his caring attitude, Vasil got the ultimate results - 100% happy clients and the highest number of resolved tickets. Read more about him in the interview below.
Today, we are excited to share with you the next interview in our series, featuring David Henzel, ex-MaxCDN, and current entrepreneur consultant. He is one of those rare people who are not afraid of making big changes in their lives. With a huge entrepreneurial flair, he co-founded the popular tech company MaxCDN, moved from Europe to the US to develop and grow his business and after selling it in 2016, decided to make another significant move - to settle in Bodrum and start a radically new project.
At Managing Happiness David teaches entrepreneurs to apply business practices to their personal life. He also hosts an amazing podcast, recently featuring SiteGround's own CEO Tenko Nikolov. Read our interview for David’s tips on how to live and do business with more meaning.
The Customer Care Representative of the Month title for January deservedly goes to Antonio who is one of the most enthusiastic people on our team. With his positive and supportive attitude, he managed to help over 6000 customers and get close to 100% top ratings from them in the last couple of months alone! Here are some of his tips and insights into what makes his work so special.
Last year we reached a new, important and very exciting milestone! Over 1,000,000 domains are now hosted by SiteGround. With the big breakthrough though, comes big responsibility. So many talented people have entrusted their websites with us and we wanted to make sure that we continue to meet and exceed the expectations to every single one of you. To do that, in our annual client satisfaction survey, we've asked you how we did last year and what is it that you wanted us to improve. And here is the valuable feedback we received from you.
Тoday, a serious vulnerability issue with one of the vastly used Yith plugins - the WooCommerce Wishlist was discovered by Sucuri. The latest plugin version - 2.2.0 patches the vulnerability but all versions prior to it are at risk. To protect our customers, who haven't updated their plugin, our security team started working immediately and a WAF rule was just applied on our servers.
2017 was a wild year of tremendous growth for us. We expanded our team with 115 new talented members, we went local in Italy and even added Australia to our remote team map. And all the while we are proud to have nurtured the amazing team spirit that makes SiteGround what it is! We raised the bar on our customer service even higher and added new powerful solutions for more speed and security of your websites. But the biggest appreciation, again, came from you - our clients, who rated our services with 97% satisfaction rate in our latest annual survey!
To express our gratitude, we hand-crafted a couple of exclusive, wooden tabletop calendars which we will give away to 50 of you who share our year in review. See our highlights of the year below, share them and enter for a chance to win some free SiteGround swag. Here is to one more year of new challenges and wins!