2016 was the most successful in the history of SiteGround. We kept growing in terms of clients and employees and we worked on many new projects that improved further the quality of our service. One of the key factors for our success is the relationship with our affiliate partners. During the past year we welcomed 63% more affiliates and witnessed a 60% increase in the number of the affiliate sales. We have distributed nearly $6 millions in commissions.
Тhe SiteGround Customer Care Rep who scored the highest customer satisfaction rating during the past month is Tervel Kutzev. At work he is organized and responsible, and when you get to know him personally, you will also spot the signs of a creative soul. Find out what his passion is in his interview!
2016 marked another great year for us – our 12th in the hosting business. We kept growing our team, became a distributed company, upgraded our platform for even more security and stability and did a bunch of other great things! We gathered it all in our annual recap to share our moments of hard work, achievement and joy with all of you. Join us in celebrating our milestones of 2016!
Last year we made a big step towards making the SSL certificates more widely used. We backed financially the super cool open SSL project Let’s Encrypt and we provided an easy cPanel interface, from where all our users can issue free Let’s Encrypt certificates with a single click. This has resulted in more than 40 thousand new SSL installations on our servers. However, there is still a long way to go before we see HTTPS protocol completely replace the insecure HTTP. Now, in the very beginning of 2017 we are happy to announce that we have taken the next big step in this direction -- we have started to automatically issue Let's Encrypt certificates for every domain that is hosted on our shared servers.
At the end of 2016 we ran our traditional client survey to take a snapshot of the current profile of our users and to measure their satisfaction levels with our service. When we received the first results we were quite excited, but at the same time we opened them with little fear. After all, we doubled our client base in 2016 and we were eager to see if we have managed to keep the high satisfaction rates of the previous years.
This month our Top Customer Care Rep Vladislav Radevski is a guy with a real sporting spirit. He loves a good soccer game not only on TV, but as an active player, too. Like a true sports winner, he always strives for a better performance and never rests on his laurels. Read on!
Last December we were among the first hosting companies to make PHP 7.0 available on our entire infrastructure. Thanks to our system which allows multiple PHPs to be used on one server, anyone could have switched to PHP 7.0 since its zero-day release, while we still kept an older and well-tested PHP version as the global default setting. Now, an year later we believe it's time for the next step - setting PHP 7.0 as default for all new accounts.
Yesterday a Linux kernel local root exploit was found and reported. One more time our dedicated Linux kernel team acted quickly and was able to apply the official vulnerability patch in less than 24 hours. All our shared and cloud servers are now protected and again we managed to do this with no reboots and downtime. Read below to find out more about the security problem and how we patched it.