Our Top Technical Support Representative for April is Olga who managed to receive 100% excellent ratings from our happy clients. She is friendly, empathetic, and dedicated to continuously improving her skills. From learning new languages, exploring the world of photography to enjoying her favorite rock bands, Olga takes great interest in a variety of different hobbies. Read more about her in our interview below.
We are receiving more and more inquiries from clients asking if SiteGround will be GDPR-compliant. With this blog post, we would like to explain what we have been doing and share our experience with becoming GDPR-compliant, both as a way to inform you what you can expect from us in the next month, before May 25, 2018, and as a way to help you prepare for the GDPR yourselves.
The use of our personal data by big companies is indisputably the hottest topic right now and we don’t think anyone doubts the importance of regulations to prevent abuse and enhance the security of that data. The European General Data Protection Regulation - GDPR, which will take effect on May 25, 2018 is aiming to do exactly that - regulate how personal data of individuals in EU territory gets collected and used. It defines what personal data is - being literally everything - name, email, username, address, phone number, financial data, age, behavioural data and more, and obliges everyone who collects and processes such data of EU individuals, no matter where that company or person is located around the world, to act in accordance with this regulation.
SiteGround started the process of becoming GDPR-compliant about an year ago and we wholeheartedly look forward to it being enforced. We believe the GDPR is good for users and good for the overall security of the Internet and we have always been acting in line with its main principles. Now our goal is to audit and make public these internal rules, and also make sure we apply the letter and the spirit of the GDPR to all our clients, no matter if you are an EU-resident or a resident of another country.
Some time ago PHP 7.0 introduced some great performance gains for all web applications including WordPress. Our efforts to popularize it among our customers resulted in many sites becoming faster than before. However, since that time two newer PHP versions have been launched - 7.1 and 7.2. It is now time to move forward to one of the newer versions.
Even though Stefan is an IT geek and loves helping customers with their hosting questions, he is also very artistic and has quite a flair for electronic music. He is a compassionate and reliable team-player, and this month he got amazing results of 99% happy clients and many excellent customer reviews. Find out more about Stefan and his interesting client stories in the interview below.
Starting from today, all SiteGround customers can get a free Let’s Encrypt Wildcard SSL. This will make the setup and maintenance of websites with subdomains much easier, as they can now be encrypted with a single certificate. All it takes is a few clicks in our updated Let’s Encrypt interface in the cPanel. Ever since we heard that Let’s Encrypt plan to launch free Wildcard SSL, we’ve been eagerly waiting for this and we are proud to be among the first hosting companies to successfully integrate the new SSL in their platform. We strongly believe that global adoption of SSL certificates makes the Internet a more secure place.
If you have a WordPress website and you’re a SiteGround customer, you’re most likely taking advantage of the SiteGround WordPress autoupdate service. Having your WordPress installation up-to-date is crucial for a stable and secure website. To make autoupdates hassle-free, we have developed our own WordPress Autoupdate Tool, which is included in all SiteGround hosting plans.
Our WordPress plugin - the SG Optimizer was launched more than five years ago. Initially, it just allowed our WordPress users to benefit from our unique dynamic caching option - the SuperCacher. We later added 2 more functionalities to the plugin: PHP version update and HTTPS-one-click setup. Now we're launching a new plugin update that includes something many of our clients have asked for - multisite support. Read on to see what we've done and how this can benefit you and your network of WordPress sites.
Our Tech Support Representative for February is Vasil who got to the top of the ranking in a month with an extremely tough competition. 17 SiteGrounders achieved 100% client satisfaction rates! 🎉 With 3 years practice in SiteGround, over 22 600 clients served and his caring attitude, Vasil got the ultimate results - 100% happy clients and the highest number of resolved tickets. Read more about him in the interview below.