Our Top Technical Support Rep, with the highest customer satisfaction rating in the past month, is Daniela Ivanova. She is a Level 1 Technical Support Agent, who takes care of the customer support tickets reported through our User Area. To be in top shape to handle tough technical cases, she keeps on her nightstand books about Linux and web programming, along with Harry Potter. Check out her full interview.
As a web hosting company we move around tons of websites all the time. The most challenging migrations happen when physical datacenter locations are changed. On such occasions we transfer upwards of 300TB of data. It usually travels over the wire, but we have also physically moved server machines and literally transported websites by the truckload!
This month our Top Customer Care award goes to Nayden Naydenov. If you’ve spoken with him, you must have noticed that he is a really friendly soul and his knowledge and calmness allows him to explain even complicated stuff in simple language. Work aside, Nayden is a die-hard gamer who also takes interest in politics and always keeps up to date on the latest social media trends.
“Everyone is creative. Everyone is welcome.” This is part of the manifesto of CreativeMornings–a global monthly breakfast lecture series for the creative community. Their motto in the spirit of our Community Series is just part of the reason why we love and support our local CM chapter. It is also what inspired our joint #CMCreativeTravels campaign that will take one person from our community to a CreativeMornings event of their choice anywhere in the world. But first, a little background.
This month we are happy to introduce to you Georgi Ganchev, who is part of our Technical Support team. He says he’s there not only on duty, but with his heart. He loves helping others, gaining knowledge and taking part in various adventurous activities outside the office. Check out what he told us about himself in the interview.
A dangerous easy-to-exploit vulnerability called httpoxy discovered 15 years ago, reappeared again yesterday, leaving server-side website software potentially open to attackers. This security hole impacts a large number of PHP and CGI web-apps. This means that anything that runs on PHP, Apache, Go, HHVM, Python can be vulnerable. The exploit allows man-in-the-middle attacks that could compromise web servers and potentially access sensitive data or seize control of the code. Thanks to our unique in-house developed systems and some precautions taken ahead of time by our DevOps team, SiteGround customers are unaffected by the return of the vulnerability.
Remember when we announced our new infrastructure in October last year? Part of the innovation, which we were particularly proud of, was our in-house created backup/restore system. A few days ago this system was put to its first critical real-life test and the results were impressive. We were able to restore 3 times more data, 7 times faster, compared to the previous such event when we were still using the old backup solution. Here is how we did it.
Last year, after a massive growth in the number of SiteGround employees, we held several separate team building events instead of one mega gathering. You may have heard all about our fancy beachside customer care and tech team buildings. But what you missed was an almost business-like meetup of our Marketing, Dev and Creative teams, where we brainstormed ideas about the perfect format of the next SiteGround team gathering. Not surprisingly - brainstorming doesn’t sound as exciting as jumping off a yacht, does it? One year later, however, now that we saw the idea born there come to life, there is not a single doubt that it was worth every splash we missed.