The Customer Care Rep for August is Nikolay, who also managed to score the highest number of chats - 1163! Nikolay is knowledgeable, hardworking, and has a great sense of humor which makes him a pleasure to talk and work with. Learn more about his passions, favorite books, and what surprised him when he first started at SiteGround in the interview below.
A lot of work goes into building a successful website, big or small. SiteGround’s mission is to help people tell their story, share their work, or grow their business online by creating a high-performance and secure foundation for their site. However, there are things outside of our hosting expertise that we can't deliver at scale.
For these tasks, we wanted to refer our customers to trustworthy partners, so we don’t leave a client-in-need wondering what to do. When we met Codeable, a service that can perform common WordPress development and design tasks, we knew they could deliver the services many of our customers need.
To kickstart our partnership, we’re offering SiteGround customers $60 they can put towards their first Codeable project or up to a one-hour consultation with a WordPress professional.
With the recent World Cup finals, we couldn’t be happier that namely Steliyan is our Top Customer Care representative for July. Before joining the SiteGround team, Steliyan played professional football for most of his life. See what helped him get close to 99% client satisfaction rate this month and what useful tools he recommends to website owners. 🙂
Some noteworthy changes are coming for all WordPress users, including our customers. In the next months, WordPress will release a new publishing experience that will change the way you create posts and pages. Gutenberg is the code name for this new editor and with it, website owners can expect a new set of tools for content creation.
To help you prepare, we’ve outlined some of the changes to expect with Gutenberg and how you can test it before the official release. Our goal is to make this change as smooth as possible for all SiteGround customers.
At SiteGround, some people work from our offices, some from home, and some alternate between the two. We are a remote-friendly, but not entirely distributed team. It’s one of the things that makes us interesting. Our team of 500+ employees is scattered in four office locations and around the world. We usually communicate on Slack, Hangouts, and Zoom, but once a year, we try to get everyone together for our two-day SiteGround Team Festival. It’s our special way of creating bonds that last long after the event is over, and directly contribute to making us a better, stronger, and more productive team.
Many site owners settle for less-than-ideal server performance and security just to avoid the hassle of migrating their website. Luckily at SiteGround, we’ve made it easier than ever to transfer your WordPress website to us. How did we do it? With a WordPress plugin! By installing our new SiteGround Migrator plugin on your WordPress site, you can move your installation to us with a few clicks.
Since joining SiteGround in 2014, Dessy has become a highly valued member of our team, thanks to her compassionate and supportive attitude. Three years ago, she was awarded Customer Care Representative of the Year, and it’s obvious that Dessy continues to rock her title since she got exceptional all-round 5-star ratings this month! Apart from being excellent at her work, Dessy is an awesome mom and a vegetarian for 23 years now! Learn more interesting facts about Dessy, along with some great tips for website owners below.
All year long, SiteGround supports WordCamps around the world by sponsoring, attending, or speaking at events. Our teammates are also active members of the WordPress community. They contribute to establishing hosting standards, translating WordPress, and even organising meetups and WordCamps in Torino, Plovdiv, Sofia, Gran Canaria, and Montreal.
Earlier this month, more than 20 members of the SiteGround team went to Belgrade, Serbia for the sixth edition of WordCamp Europe. For three days, attendees from every continent gathered to listen to talks about WordPress, attend workshops, and contribute to the open-source WordPress software.
We’ve chosen a few highlights from our trip that explain why we attend WordCamps and contribute to WordPress – and why you should too.