Even though Stefan is an IT geek and loves helping customers with their hosting questions, he is also very artistic and has quite a flair for electronic music. He is a compassionate and reliable team-player, and this month he got amazing results of 99% happy clients and many excellent customer reviews. Find out more about Stefan and his interesting client stories in the interview below.
Starting from today, all SiteGround customers can get a free Let’s Encrypt Wildcard SSL. This will make the setup and maintenance of websites with subdomains much easier, as they can now be encrypted with a single certificate. All it takes is a few clicks in our updated Let’s Encrypt interface in the cPanel. Ever since we heard that Let’s Encrypt plan to launch free Wildcard SSL, we’ve been eagerly waiting for this and we are proud to be among the first hosting companies to successfully integrate the new SSL in their platform. We strongly believe that global adoption of SSL certificates makes the Internet a more secure place.
If you have a WordPress website and you’re a SiteGround customer, you’re most likely taking advantage of the SiteGround WordPress autoupdate service. Having your WordPress installation up-to-date is crucial for a stable and secure website. To make autoupdates hassle-free, we have developed our own WordPress Autoupdate Tool, which is included in all SiteGround hosting plans.
Our WordPress plugin - the SG Optimizer was launched more than five years ago. Initially, it just allowed our WordPress users to benefit from our unique dynamic caching option - the SuperCacher. We later added 2 more functionalities to the plugin: PHP version update and HTTPS-one-click setup. Now we're launching a new plugin update that includes something many of our clients have asked for - multisite support. Read on to see what we've done and how this can benefit you and your network of WordPress sites.
Our Tech Support Representative for February is Vasil who got to the top of the ranking in a month with an extremely tough competition. 17 SiteGrounders achieved 100% client satisfaction rates! 🎉 With 3 years practice in SiteGround, over 22 600 clients served and his caring attitude, Vasil got the ultimate results - 100% happy clients and the highest number of resolved tickets. Read more about him in the interview below.
Today, we are excited to share with you the next interview in our series, featuring David Henzel, ex-MaxCDN, and current entrepreneur consultant. He is one of those rare people who are not afraid of making big changes in their lives. With a huge entrepreneurial flair, he co-founded the popular tech company MaxCDN, moved from Europe to the US to develop and grow his business and after selling it in 2016, decided to make another significant move - to settle in Bodrum and start a radically new project.
At Managing Happiness David teaches entrepreneurs to apply business practices to their personal life. He also hosts an amazing podcast, recently featuring SiteGround's own CEO Tenko Nikolov. Read our interview for David’s tips on how to live and do business with more meaning.
The Customer Care Representative of the Month title for January deservedly goes to Antonio who is one of the most enthusiastic people on our team. With his positive and supportive attitude, he managed to help over 6000 customers and get close to 100% top ratings from them in the last couple of months alone! Here are some of his tips and insights into what makes his work so special.
Last year we reached a new, important and very exciting milestone! Over 1,000,000 domains are now hosted by SiteGround. With the big breakthrough though, comes big responsibility. So many talented people have entrusted their websites with us and we wanted to make sure that we continue to meet and exceed the expectations to every single one of you. To do that, in our annual client satisfaction survey, we've asked you how we did last year and what is it that you wanted us to improve. And here is the valuable feedback we received from you.