The Customer Care Representative of the Month title for January deservedly goes to Antonio who is one of the most enthusiastic people on our team. With his positive and supportive attitude, he managed to help over 6000 customers and get close to 100% top ratings from them in the last couple of months alone! Here are some of his tips and insights into what makes his work so special.
Last year we reached a new, important and very exciting milestone! Over 1,000,000 domains are now hosted by SiteGround. With the big breakthrough though, comes big responsibility. So many talented people have entrusted their websites with us and we wanted to make sure that we continue to meet and exceed the expectations to every single one of you. To do that, in our annual client satisfaction survey, we've asked you how we did last year and what is it that you wanted us to improve. And here is the valuable feedback we received from you.
Тoday, a serious vulnerability issue with one of the vastly used Yith plugins - the WooCommerce Wishlist was discovered by Sucuri. The latest plugin version - 2.2.0 patches the vulnerability but all versions prior to it are at risk. To protect our customers, who haven't updated their plugin, our security team started working immediately and a WAF rule was just applied on our servers.
2017 was a wild year of tremendous growth for us. We expanded our team with 115 new talented members, we went local in Italy and even added Australia to our remote team map. And all the while we are proud to have nurtured the amazing team spirit that makes SiteGround what it is! We raised the bar on our customer service even higher and added new powerful solutions for more speed and security of your websites. But the biggest appreciation, again, came from you - our clients, who rated our services with 97% satisfaction rate in our latest annual survey!
To express our gratitude, we hand-crafted a couple of exclusive, wooden tabletop calendars which we will give away to 50 of you who share our year in review. See our highlights of the year below, share them and enter for a chance to win some free SiteGround swag. Here is to one more year of new challenges and wins!
Even though Nikol joined SiteGround only several months ago, she is already our Top Customer Care Representative for December. She got her competitive spirit and problem-solving personality from water polo, and her creativity from her passion for writing. Read more about Nikol’s interests and her favorite customer case in the interview below.
With close to 500 employees all over the globe, the second occasion that gives us the chance to gather all SiteGrounders together except for our annual Teambuilding Festival is our End-of-year party. It is also a great time to wrap-up all the wins and hard work we did throughout the year. Sharing knowledge, helping each other and our customers, having a positive attitude and celebrating our successes together strengthen our bond and have always been part of our core values. This year made no exception. In fact, we even made it extra special! We celebrated the end of an epic year with a whole-day experience in a real film studio, inspired by the magic of cinema, creativity, togetherness and the people of SiteGround.
At SiteGround, we have the pleasure to host tens of thousands of businesses by remarkable entrepreneurs. They have great stories worth sharing and they're all masters of their own craft. We are starting a series of interviews where we'll feature how they got to where they are today. We hope their stories will inspire you to explore new ideas or methods in your own projects!
If you are a WordPress user, you have most probably used the popular Yoast SEO plugin, created by Joost de Valk, founder and CEO of Yoast. He is a developer, SEO specialist, and online marketer, actively involved in the WordPress community. For the start of our interview series, there’s no better person than Joost. We’re talking with him about SEO, his interesting story, and other different topics, so read on for what turned out to be an amazing interview!
As a huge fan of extreme sports, Radostin never misses a chance to go skiing, snowboarding or even bungee jumping. He puts the same passion and dedication in his work, which led him to the top of this month’s Customer Care Representative of the Month ranking. Read more about Radostin and his interesting hobbies in this interview!