Happy Birthday SiteGround!

Siteground.com turned 5 yesterday! I was thinking for a while what to write in this birthday post - thought about presenting numbers of employees, customers, achievements during the years. However, I believe that what matters here are the people who have ever contributed to what SiteGround.com is today. Without the people, neither the number of customers would be that impressive, nor would the achievements be that significant.

So this post is to say a big "Thank you" to everyone who ever contributed to what SiteGround.com is today. Special thanks to our customers without which SiteGround could barely exists - thank you for trusting us host your websites, for your continued support and valuable feedback!

Last but not least, a huge thank you all SiteGround employees for the dedicated work and effort for making our customers grow, our services improve, and our features excel!

Time to celebrate now! Happy Birthday, SiteGround!

Tenko

What are we working on?

siteground_team_work

We promised that this blog will be about life behind the scenes. So, this time I will tell you about the main projects our team is working on. Here is what’s next in line: 

1. Brand new automated server monitoring system – the current server monitoring system performs server checks within 9-10 seconds and in case of server load signals to the system administrator to fix the problem manually. The new monitoring system will practically solve problems on its own and will reduce the need for human action – artificial intelligence software. In the end of the day most of the problem resolution will be invisible for you and you will experience much shorter, if any at all, service interruptions due to high server loads or service instability issues. 
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Crystal – the customized SiteGround cPanel theme

We have always been working towards creating a better customer experience through constant improvement of our services. During the last year we have heard many recommendations about our control panel: most of you wanted more information about your account performance and easier navigation. We thought a lot about that and now we have the solution: Crystal – our customized cPanel theme. It has been available in demo version for over a month and today we installed it on all our shared servers. During the demo period, many customers sent us their feedback and we did our best to fix any reported problem. Yet, if you notice any issues, please let us know.

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SiteGround started a company blog

SiteGround web hosting company recently announced the start of its company blog. The blog will open new opportunities for a closer interaction with the customers and will provide ideas for further improvement of the customer service delivered by the company.
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Customer service at SiteGround

customer_service

After we started our Facebook page and Twitter account, I have been really happy with all the positive feedback we have received. This once again proved that our collaborative effort for bringing good customer service is worthy.

As customer service importance varies by product, industry and customer, I thought it will be interesting for many people to read what SiteGround does about this. This post turned out to be a bit long, so take a cup of coffee before reading below 🙂

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Want to see some more SiteGround pictures?

SiteGround TeamI thought that it would be a nice idea to share some more pictures of our team. Contrary to some common understandings for IT people being simply crazy web gurus, you will see a team with various and interesting hobbies. The most popular hobby of a great number of our team members lately is the photography. You can check some of the pictures taken by our photography lovers in our Facebook Gallery

There you can also find pictures from company teambuildings and of course SiteGround faces. Enjoy!

Tina

Meet our people Cont’d

In the previous post, we have already met the leaders of our technical team. Today I am pleased to introduce to you the people responsible for the management of other key aspects of the SiteGround hosting service. 

Reneta - VP, Marketing and Product Development

reniWe call her just Reni. She joined SiteGround in 2004 and started her work here as part of the Marketing Team. Today she is our Vice President, Marketing and Product Development, and is responsible primarily for SiteGround marketing, advertising, public relations, sales, accounting, and billing efforts. Oops, that gives her a bit more responsibilities than her title implies 🙂 

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