Trips continued – Rome, Italy

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You remember that I told you about the awards 35 people from our team won on our 2008 Christmas party? Good!

Well, trips continue! Last Friday, 14 people from our team went to Rome, Italy.  I was there too. Not only it was a great opportunity for a mini team building, but also we were able to visit remarkable landmarks such as the Colosseum - the largest amphitheatre ever built in the Roman Empire; the Roman forum - the central area around which the ancient Roman civilization developed; the Vatican City - the smallest country in the world by both population and area; the Trevi Fountain - the largest and most impressive Baroque fountain in the city, and many, many more.     

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Web Hosting Day 2009 Overview

Hello! Some of you may remember my last post about the Web Hosting Day conference in Germany, which a few people from our team (including myself) attended last week. The Web Hosting Day (WHD for short), although organized only for a second time, turned out to be a big event so I would like to make a quick overview of what happened there.

The topic of the event was "cloud computing"**  and “software as a service”. So initially, our team expected that we were going to learn about the latest developments of such platforms and that the information flow would be significant as the topic is quite hot in the industry. Unfortunately, most of the people who spoke at the conference were too busy selling their products (products that were not necessarily new), instead of trying to educate the public. Selling is of course a normal part of such events, but it shouldn’t really be the only focus of a web hosting cloud computing conference.

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Work – life balance at SiteGround

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Do we work hard? Yes, definitely! Do we care about work-life balance? Yes, definitely!

Really?! How?

The answer goes back to our 2008 Christmas Party. Traditionally, each year we have Annual Awards for MVPs, distinguished achievements, and significant contribution for the overall SiteGround development. Usually at least 10 people from the whole team go home with an award. Last year, however made a difference – at the 2008 Xmas Party almost 35 SiteGrounders (out of 70, hey this is half of the whole team) were awarded for their work and unceasing devotion to SiteGround development.

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Happy Birthday SiteGround!

Siteground.com turned 5 yesterday! I was thinking for a while what to write in this birthday post - thought about presenting numbers of employees, customers, achievements during the years. However, I believe that what matters here are the people who have ever contributed to what SiteGround.com is today. Without the people, neither the number of customers would be that impressive, nor would the achievements be that significant.

So this post is to say a big "Thank you" to everyone who ever contributed to what SiteGround.com is today. Special thanks to our customers without which SiteGround could barely exists - thank you for trusting us host your websites, for your continued support and valuable feedback!

Last but not least, a huge thank you all SiteGround employees for the dedicated work and effort for making our customers grow, our services improve, and our features excel!

Time to celebrate now! Happy Birthday, SiteGround!

Tenko

What are we working on?

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We promised that this blog will be about life behind the scenes. So, this time I will tell you about the main projects our team is working on. Here is what’s next in line: 

1. Brand new automated server monitoring system – the current server monitoring system performs server checks within 9-10 seconds and in case of server load signals to the system administrator to fix the problem manually. The new monitoring system will practically solve problems on its own and will reduce the need for human action – artificial intelligence software. In the end of the day most of the problem resolution will be invisible for you and you will experience much shorter, if any at all, service interruptions due to high server loads or service instability issues. 
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Crystal – the customized SiteGround cPanel theme

We have always been working towards creating a better customer experience through constant improvement of our services. During the last year we have heard many recommendations about our control panel: most of you wanted more information about your account performance and easier navigation. We thought a lot about that and now we have the solution: Crystal – our customized cPanel theme. It has been available in demo version for over a month and today we installed it on all our shared servers. During the demo period, many customers sent us their feedback and we did our best to fix any reported problem. Yet, if you notice any issues, please let us know.

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SiteGround started a company blog

SiteGround web hosting company recently announced the start of its company blog. The blog will open new opportunities for a closer interaction with the customers and will provide ideas for further improvement of the customer service delivered by the company.
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Customer service at SiteGround

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After we started our Facebook page and Twitter account, I have been really happy with all the positive feedback we have received. This once again proved that our collaborative effort for bringing good customer service is worthy.

As customer service importance varies by product, industry and customer, I thought it will be interesting for many people to read what SiteGround does about this. This post turned out to be a bit long, so take a cup of coffee before reading below 🙂

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