Top Customer Care Rep of October

Customer-Care-Rep-Interview-October

This month our top Customer Care Representative is Pavlin Iliev. When he started working at SiteGround at the beginning of this year, he was the youngest addition to our growing family. Full of youthful vigor and ambition, just a few months later he succeeded to rise to the top! As a huge fan of strategy video games, he definitely knows how to follow a good strategy on the job. When he is not gaming, he likes to chill out with heavy metal music. Check out his full interview!

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Dirty COW Linux Kernel Vulnerability Fixed

dirty-cow-blogpost
Last week a very serious vulnerability in the Linux kernel, the so called Dirty COW, was reported. Our dedicated Linux kernel team immediately addressed the issues and were able to patch it in less than 24 hours on the majority of our servers. What is more, we managed to do this without server reboot and we avoided the downtime that normally results from such kernel update activities. To learn more about the vulnerability and how we addressed it read below.
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What Really Counts

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Almost a year after our first hiring campaign, it was time to launch a new one tailored specifically to the needs of our Customer Care teams. What prompted the direction of the new campaign was largely the current IT services landscape in Bulgaria and our stand against the commoditization of workforce in local outsourcing centers. But here’s the whole story.
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When Your CMS Reaches End of Life

cms-end-of-life

End of Life (EOL) in the CMS world refers to the point in time when an older version stops being supported by the company or community that has built it, and all efforts are focused on current and future versions. No support means performance, and more importantly, security issues, which nobody wants.
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We welcome 32 Site5 support stars!

site5-supporters

During the last few years SiteGround has been going through an impressive and steady growth. For the first three quarters of 2016 only, we have hired more than 100 new people and the number of our employees went well over 400. Among all these amazing new SiteGrounders there is one group, that is especially interesting. Their welcome packs were sent to 10 different countries, where we have never had employees before. They have tons of relevant experience: one of them has been doing web hosting for more than 14 years! And they all have been Site5 top performing customer service representatives. No doubt we are quite excited to have them with us, because the story how they joined our team is inspiring and also because what they bring to our company is of a special value.
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Top Customer Support Rep of September

Customer-Support-Rep-Interview-September

Our Top Technical Support Rep, with the highest customer satisfaction rating in the past month, is Daniela Ivanova. She is a Level 1 Technical Support Agent, who takes care of the customer support tickets reported through our User Area. To be in top shape to handle tough technical cases, she keeps on her nightstand books about Linux and web programming, along with Harry Potter. Check out her full interview.

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The Art of Website Migrations

website migrations
As a web hosting company we move around tons of websites all the time. The most challenging migrations happen when physical datacenter locations are changed. On such occasions we transfer upwards of 300TB of data. It usually travels over the wire, but we have also physically moved server machines and literally transported websites by the truckload!
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Top Customer Care Rep of August

Customer-Care-Rep-Interview-August

This month our Top Customer Care award goes to Nayden Naydenov. If you’ve spoken with him, you must have noticed that he is a really friendly soul and his knowledge and calmness allows him to explain even complicated stuff in simple language. Work aside, Nayden is a die-hard gamer who also takes interest in politics and always keeps up to date on the latest social media trends.

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