At SiteGround, we love WordPress and one of the ways we contribute to this Open Source initiative is by attending, organising, and sponsoring WordPress events around the world. Now, we’re proud to announce one more way we’re supporting the community: SiteGround WordPress Ambassadors!
Congratulations to our September Top Technical Support Representative, Todor. He is a professional with outstanding technical and client service skills, which combined with his passion for technologies, got him 100% happy clients rating. Find out more about him in the interview below.
When troubleshooting a slow website, there are a few helpful metrics to determine the causes and solutions. One of those metrics is the Time To First Byte (TTFB), a measurement used by all site performance benchmarking tools. It’s an important metric to measure how fast your website starts loading in a specific location or with a particular combination of settings. Understanding TTFB can help you get a better grasp of how website speed works, what’s slowing down your site, and how to fix it.
You can build just about anything using WordPress. With thousands of themes and plugins, anyone can access the features and functionalities they need to achieve their goals. But for a person just starting out, all the options can be overwhelming. Rather than be a source of inspiration, the choices can become a blocker to launching that brand new site.
To solve this problem, we've developed a WordPress Starter plugin that takes the confusion out of building a new WordPress site. Our plugin walks you through a curated number of themes and the most common site features so you can choose exactly what you need and launch your website more quickly.
The Customer Care Rep for August is Nikolay, who also managed to score the highest number of chats - 1163! Nikolay is knowledgeable, hardworking, and has a great sense of humor which makes him a pleasure to talk and work with. Learn more about his passions, favorite books, and what surprised him when he first started at SiteGround in the interview below.
A lot of work goes into building a successful website, big or small. SiteGround’s mission is to help people tell their story, share their work, or grow their business online by creating a high-performance and secure foundation for their site. However, there are things outside of our hosting expertise that we can't deliver at scale.
For these tasks, we wanted to refer our customers to trustworthy partners, so we don’t leave a client-in-need wondering what to do. When we met Codeable, a service that can perform common WordPress development and design tasks, we knew they could deliver the services many of our customers need.
To kickstart our partnership, we’re offering SiteGround customers $60 they can put towards their first Codeable project or up to a one-hour consultation with a WordPress professional.
With the recent World Cup finals, we couldn’t be happier that namely Steliyan is our Top Customer Care representative for July. Before joining the SiteGround team, Steliyan played professional football for most of his life. See what helped him get close to 99% client satisfaction rate this month and what useful tools he recommends to website owners. 🙂
Some noteworthy changes are coming for all WordPress users, including our customers. In the next months, WordPress will release a new publishing experience that will change the way you create posts and pages. Gutenberg is the code name for this new editor and with it, website owners can expect a new set of tools for content creation.
To help you prepare, we’ve outlined some of the changes to expect with Gutenberg and how you can test it before the official release. Our goal is to make this change as smooth as possible for all SiteGround customers.