For a third consecutive year we conducted a satisfaction survey to collect feedback from our clients about their experience with SiteGround. We already knew 2014 was a very successful year for us in terms of attracting new customers, but with growth at fast pace it could be challenging to maintain good service quality. That is why we were extremely happy to find out you had given us the highest ratings so far measuring overall satisfaction with support, security, uptime and speed. Read a summary of the survey results in our blog post. Thank you again for your participation and high evaluation of our work in the past year!
We are happy to announce the launch of a new cloud platform developed in-house. It now makes possible for our users to create their own cloud plans with custom specifications that can be later automatically scaled up on the fly. Read our blog post to learn which innovative technologies we have used to achieve the unique flexibility of the new platform. From now on all new cloud accounts will be activated on the new setup. Accounts on the old platform will be maintained as per their terms. However, anyone can easily move to the new service by requesting assistance via our help desk.
At the start of 2015 we want to see how you rate your experience with SiteGround services from the past year. Your opinion is important to us and we want to continue the tradition to have an open communication with our customers about our work. Take the time to answer our questions and help us get to know you better, and see if we are moving in the right direction. Submit your feedback in a fully completed survey by 15 January to enter the draw for an iPad mini!
With our holiday promo we give you a chance to take your site performance to the next level by adding more resources, space, premium and geeky features, and super-fast hardware. Any existing client on a lower plan can upgrade free of charge to GrowBig for up to one year, and to GoGeek for up to 3 months. If you are eligible for the promo it will be visible in your user area. See higher plans features and power up your website for the New Year.
During November SiteGround will run a special promotion. All people, who register a new .com or .net domain through their SiteGround user area before the end of the month, will be able to also claim one year free domain privacy service. It will protect their personal information related to the registered domain, which is otherwise visible through the WHOIS services. To take advantage of this promotion just login to your user area.
Last month we migrated all US-based StartUp, GrowBig and dedicated server accounts to a new facility. This was one of the most challenging projects this year and we are happy to report that the first part of it was executed seamlessly. The recipe for this success was careful planning, great collaboration with our partners from SingleHop, onsite monitoring of the process and timely communication to our users about the transfer status. We are now planning the migration of the US-based Cloud and GoGeek accounts too.As always, we will keep you posted.
We are excited to inform you that all our customers, currently hosted in the USA data center, are being moved to a new and more advanced facility. Last month part of our dedicated server users were already successfully transferred to the new location. All remaining US accounts will soon be relocated too. Personal notifications to each customer will be sent prior to each transfer.
During August SiteGround will run a special promotion on .com and .net domain registrations. All people, who register a new .com or .net domain through their SiteGround user area before the end of the month will enter a draw for 10 x $100 in free hosting. To register your new stand-alone domain or start a new account together with a reputable .com/.net name just login to your user area.
Have you ever searched for a .com domain only to discover your preferred one is already taken? Now we have a solution for this problem: more than 30 new cool extensions including .technology, .club, .photography, .xyz, etc. All these extensions are new and it is easier to find and register a name that you really like. Moreover, they can be really relevant for your business. Act fast and register the best domain for you now! To help you grasp this opportunity we also offer 35% discount (see all prices here) for the first year registration, as part of our launch offer.
With our brand new SMS notification feature you can get important messages on your phone regarding the status of your account. Last week the system was activated automatically for all SiteGround customers, whose valid cell phone we had on file. Do not worry, if you have not received any messages yet! Normally you will never do. We will be sending those only in case of account usage problems or billing failures that can result in downtime for your account and require your timely attention. Read how you can manage the settings of the SMS notification in our tutorial.
We recently introduced Joomla and WordPress toolkits for faster and more convenient management of your applications. In just one click now you can perform what previously used to be tedious and time-consuming tasks like reset admin passwords, limit access to your admin panel, fix website’s permissions, change site’s primary domain, etc. To learn how these tools work, watch our hangout or read our tutorial.
We want to thank all the people, who made SiteGround’s 10th birthday so special! Thanks to all customers for the years of ongoing support and the active engagement in our anniversary initiatives. We had more than 1000 people making our birthday really incredible by spreading the link to our story! Thanks to all SiteGrounders too, who again turned the celebration into a night to remember! You can see some moments from the party of the decade on our Facebook page.
This month is special, because on 22nd of March we will be celebrating 10 years of innovation, passion, quality, technical craftsmanship and fun. Each of you can become part of the celebration and help us spread the party spirit by participating in our cool birthday initiatives over the whole month. There will be lots of prizes for you too. So do not lose time and get started now!
Guess Who’s Turning 10 and Win a Cool Prize! This year SiteGround will turn ten! With the big date coming close (official birthday is on 23th of March), we want to warm you up for a celebration full of many surprises and cool initiatives.
Towards the end of 2013 we held our annual client satisfaction survey and the results came in just in time to kick-start 2014. A big Thank you for trusting us and giving SiteGround outstanding satisfaction ratings again, this time exceeding the results from the year before.
Last month we had the first SiteGround Open Bar – an informal meetup with clients that held place in Orlando, USA! This initiative gave us the opportunity to get to know our clients better in a friendly and relaxed atmosphere and hopefully, helped our customers see who we are and what we stand for. As we want to grow this initiative and meet many more of you in your own town or nearby, we ask you to vote for our next open bar locations.
Less than a month since launching multiple currencies and local phone lines in Europe, we continue to make our services more accessible for international clients. It’s time for some awesome news for our customers from Australia. Starting this month we now accept payments in Australian Dollars (AUD), we have an Australian toll-free phone and also offer a free .com.au domain with new accounts. All these new improvements help clients avoid exchange rate fluctuations, reach our Customer Service more easily and without overseas charges and get a special country domain name. More local currencies, phone lines and country-specific services coming soon, so stay tuned!
We’ve had it planned for a long time, but now it’s finally for real! We are getting closer to our customers and enhancing our local presence with custom country-specific offers. Starting with Europe, we are adding local phone numbers, offering more country-specific domains and accepting payments in more currencies. As of September, all customers from the UK will be charged in GBP and customers from the rest of Europe will be charged in EURO. We’ve launched local phone lines for the UK, The Netherlands, France, Italy, Spain, Greece, Germany, Austria, and Belgium and the rest of Europe will be able to reach us at a centralized UK number. We have also expanded our country-specific domains portfolio and offer some of them for free with a new account to clients from the respective country. We are working towards adding even more currencies, local phone numbers and country-specific services in the future, so stay tuned.
We teamed up with SEO and online marketing analytics leader Moz (formerly SEOMoz) to bring you an extended 60-day FREE trial subscription for their awesome marketing tools. Read a brief overview of what their tools can do for your website in our blog post or go straight to the landing page for the offer to sign up.
Today we are excited to launch the new design of SiteGround.com! The main site has been completely revised to introduce a new brand identity and a new hosting plan structure with new names.
Looks like this Summer is premier season at SiteGround – we have lots of long-anticipated projects making their debut these days. A great Staging feature for Joomla and WordPress websites already launched, upcoming webinar topics have been announced and the latest PHP version is slowly but surely settling on all our servers. But the star of the season will by all means be the new SiteGround.com reloaded.
Spring season stroke in full force at SiteGround Headquarters – fighting off the global brute-force attack against WordPress and Joomla to begin with and following that up in a special podcast interview later. Then straight off to putting up our newest Webinar series. We also managed to sneak in some long-awaited updates and launched our brand new Reseller Area for our loyal partners. Read more about all of it below.
Nearly entering the second quarter of this year and amid the celebration of our 9th Birthday, we have news about expanding one of our most-popular technologies, the SiteGround SuperCacher, and managed to start a new fresh talent training season. We have so much enthusiasm that you can safely say at SiteGround HQs Spring has already started.
Even the shortest month of the year proved not to be uneventful at SiteGround. We deepened our relationship with leading partners and re-organized some of our self-help resources to top off your hosting experience with even more value-added extras. We also completed the process of migrating all our shared servers to our latest server hardware. So we’re all geared up for some exciting improvements in the months to come!
To recap one of the most inspiring initiatives of last year, the How Cool Is That challenge, we asked you to vote for the coolest SiteGround technology. We received an overwhelming volume of feedback and comments! Nearly 1000 people shared their personal insight and we were extremely flattered to hear your evaluation of our services as unmatched in the industry – the greatest recognition, when it comes from our clients! Our promise for this year is to not only match, but exceed your expectations!
In 2012, SiteGround more than ever put the focus on people – both on our clients and our employees. That’s why, in line with the “more-for-the-people” theme of the past twelve months, we also decided to do our end-of-the-year party a little differently. We did what we do best – we put our energy in a good use and for a good cause and in addition to launching some great Holiday promotions for you, we organized a charity fundraising event at the office. Read below for more details and pictures from the event and for a little inside look on how we’ll end 2012 and get on to the next one in full speed. From me and my whole team, Happy Holidays – see you in 2013!
We are just halfway through our How Cool Is That Challenge! And we love it – we launched many new services, drew funny infographics and gave out lots of prizes. But there’s a lot more coming! This week, it’s time to announce our improved Daily Backup service! We know there’s nothing funny about losing your data, but we came up with some funny ways to lose your files to show how important having a backup really is and how our improved service can cover for you. Enjoy and play it safe – have a look at our improved Daily backup options on time!
As we are slowly but surely entering cooler weather, we decided to shake things up around here. Last month we rolled out the news about the How Cool Is That Challenge – a great new way to get to know more about the services you’re using, learn cool new stuff and win prizes along the way! This month, we set full sail into the challenge!
Last month we closed the holiday season with some great new changes – a refreshed Customer Area, our new and easily accessible Support HelpDesk, our friendly staff profiles. This month we were busy putting the final touches to these changes and fine-tuning them to make your client experience even better. Of course, we managed to sneak in some new features and important server software updates along the way, because your hosting experience will be incomplete without them. We even hopped off to a few new conference destinations to make way for some exciting partnerships that we will announce very soon. The new business season promises great surprises, don’t miss them.
As you may have already noticed, this month marked some great changes in the SiteGround Customer Area. It had a complete design makeover along with some brand new features, all aimed to improve the way your account information is displayed and simplify the way you interact with it. You’ll see better web design layouts, easier management and an overall more intuitive interface – so that you can take your mind off the mundane tasks of managing your hosting and focus on your website content. Read More…
In the last few months’ newsletters, we focused mainly on the new additions that affect our clients directly? New features, products and improvements in our web hosting environment. What we didn’t mention, however, were the improvements in our working environment, which affect us primarily, but you as well, through the quality of service you receive. At SiteGround, we are firm believers that happy employees provide better customer service. That is why we go the extra mile to provide friendly, creative and inspiring working environment. Read how we manage to do that below. Read More…
The end of June finds us in the middle of several important projects in SiteGround: a brand new web redesign is heavily in the making, complimented by the preparation of a brand new office for the SiteGround staff. To share the excitement of the work, we will keep you posted on the go. Meanwhile, you can check our new server location – Singapore, especially if you are in Asia or Australia. And one more important thing before you hit the beach: both WordPress and Joomla released new versions in June, so hurry up and upgrade for a carefree vacation! Read More…
Here we are almost in a Summer mood – but rather than taking a break, we are preparing to introduce some long-planned in-house improvements. In the following months we are entering the final test stages of some major innovations – a brand-new Customer Area, a new Support HelpDesk system, new cPanel and yet another data center location – this time in Asia. This is as much as we will reveal for now, but you can expect the first sneak peeks and screenshots of most of the new things no later than next month! So, be sure to stick around, as we have great news coming this summer season. Read More…
Every spring fuels us with extra energy and enthusiasm and this April we found the best way to channel it – travelling. As you can see below, we travelled a lot lately, which resulted in landing a brand new datacenter in Europe, visiting some open software events in the meantime and planning a lot more to come up. Mark your calendars for the new season! Read More…
This month SiteGround celebrated its 8th Birthday. If you’ve been around for as long as we have, you’ll know that this means ages in Internet time. The hosting industry is changing and developing overnight and it takes a lot of experience, skills and dedication to stay ahead. As a proof that we are still one of the pioneers in the industry come our recent projects, about which you will read in this newsletter. In our efforts to always go one step ahead, we’ve been greatly motivated and supported by our clients. That’s why this month we also launched some great surprises for you. Read on to see what they are. Read More…
This month we’ve been quite busy as you can see from this newsletter – and we guarantee reading it is worth every bit of your time. We added major improvements in our servers’ email operation, completed advanced support training and introduced new super-charged hosting plans and some great new extras. How did we manage to get so much work done? Must be the leap year. Read below to see how we made the most out of this month, so that you, our clients, can enjoy great services for years ahead! Read More…
Welcome to the first issue of our monthly newsletters! As we promised you in the annual recap for last year, in the new 2012 we will continue to take active steps in engaging you – our customers – into the process of shaping up and constantly upgrading our services. This is why we are starting a new initiative to keep you up to date with anything you might have missed on a monthly basis. We believe this is a great way to stay in contact and keep you on track with the latest and greatest from the SiteGround headquarters! Read More…