27 Aug


Our/Your New User Area

So it’s live! After a few weeks of testing it, we can now shout it out loud: we launched our new User Area. A six-month project that involved the deletion of thousands of lines of old code, a totally new file structure on the backend, and lots of work on a fancier front-end. To check out the new look of each section with explanations just click on the image below:

The main concept behind the redesign was to create a working space for our customers, which is simple, easy-to-use, and personal. It reflects our belief that high quality of service should show even in the smallest interface details of the tools we give you. So here are some highlights of what you will find in your new User area:

  • Adding profiles for customers and SiteGround staff
  • Reorganization of My Accounts section for easier management
  • Helpdesk improvements for faster access to support
  • New options to make money from SiteGround
  • Customizable resources section

To see for yourself, just use our brand new login page!

And…don’t forget to tell us what you think! We will continue fine-tuning and adding useful elements to the User area, but we would love to do it based on your feedback. Looking forward to seeing lots of comments under this post, which could help us in the next phase of additions we plan.

Author: Reneta Tsankova

The SiteGround Soul Giver

If something's cooking in any of the following areas at SiteGround: website user experience, marketing, advertising, public relations, sales, accounting or billing, the chances are that I have been involved. Being the most advanced non-technical person in a highly geeky company is definitely quite an interesting challenge.

Comments (5):

  1. Oswald Jayatunge says:

    I really like the new interface. it is much easier to navigate, less confusing.
    Thanks you.

  2. Pedro Vasconcelos says:

    Quite noticeable improvements that make it easier any update or query to our account, as well as access to all features much more intuitive. Well done.

    Thank you.

  3. Richard says:

    I like it. It’s much easier to navigate than the old one. It’s also a lot ‘fresher’ and easier on the eye.

    I really like the idea of the Personnel profiles. It’s nice to see who you’re dealing with. Good job.

  4. Anthony Duncan says:

    Really nice new interface. Much easier to find everything.

    Keep up the good work !!

  5. Fred says:

    Have you considered something like Kiss Metrics to see how people are using your new fancy site, relative to the old one? Might be good too to see how people are using your backend just in general. Like if they aren’t looking at the support forum yet are bogging down support staff with tickets, perhaps make them jump through more hoops to get to support staff.